# Journey - Diary, Journal — user reviews > 1,645 indexed App Store user reviews of Journey by Two App Studio Pte. Ltd., rated 4.60/5 from 5,057 ratings. - Source: https://appshunter.io/ios/app/journey-diary-journal/id1300202543/reviews - App overview in markdown: https://appshunter.io/ios/app/journey-diary-journal/id1300202543.md - Rating breakdown: 5★ 4,214 · 4★ 454 · 3★ 79 · 2★ 52 · 1★ 258 ## What do users think of Journey? Overall sentiment: positive **Pros** - 🚀 Easy to use - 📚 Great journaling features - 🌍 Cross-platform sync - 💾 Reliable backup and export options - 🎨 Visually appealing interface - 🔒 Secure with password protection - 🗓️ Helpful throwback/memory features **Cons** - 💰 Expensive subscription model - 🐛 Bugs and crashes - 🔍 Limited search and organization options - 📝 Lacking advanced text editing features - 🤖 Poor customer support - 🔄 Inconsistent sync and data loss issues **Commonly reported bugs** - Cursor and text formatting issues - Sync problems leading to data loss - Crashes and performance problems - Inconsistent behavior across platforms **Most requested features** - Support for multiple journals/notebooks - Handwriting/Apple Pencil support - More customization options for appearance - Improved search and tagging functionality - Better integration with other apps and services ## Newest reviews (16 of 1,645) ### 3/5 — Difficult to delete account *2026-07-28, version 5.6.6* Everything else on the app works, but then says theres no Internet connection when trying to delete my account. Odd that that’s the only feature not working ### 4/5 — Love this app *2026-06-21, version 5.6.6* I love taking my time at the end of the day to just take a moment and re live my day so I can look back when I’m older. Will forever use this app 🫶 lwk wished I had a membership tho, only reason it’s 4 stars is because no.1 I couldn’t figure out how to do a half star and no.2 i wish it was a app I can use to the full extent without having to pay. ### 3/5 — Good app, dodgy pricing *2026-05-18, version 5.6.6* Generally good features, but the latest desktop apps don’t support “legacy desktop premium licenses.” So a “lifetime” purchase may not last as long as you think. ### 5/5 — It’s amazing *2026-04-23, version 5.6.4* 10/10 ### 5/5 — Brilliant free journal app *2026-04-22, version 5.6.4* Loads of free templates and paid options ### 4/5 — It’s almost good! *2026-04-21, version 5.6.4* This is the best entry app to take notes in, truly something to archive! But, you need to make it friendly to text fonts, like Zalgo Text Fonts like this Ḩ̶̛̛̹̼̦́͑̒̈́̀͗̓͐͊̚̕͠͝ę̸̨̡̨̳̟̲̤̦͕͇͇͒́̽̽̂̓͒̓̃͘̕̚͜͝l̶̳̜͕̖͍̱̼͕̈̌͗̃̈̎̾͛̈́̎͒͜͝͝ļ̶̑ơ̶̢̡͍͔͓͚̯̣̣͍̦̻̹̤͉̱̿̐̆͆͗̏͘͠ͅ I tried to put in a journal entry with that post, but it always glitches and ends up blank, please try and fix this…. Also, the Scroll track Bar disappeared, I need it to scroll through long journals, please add it…. ### 5/5 — Love it, still *2026-04-15, version 5.6.4* Love it, still. Always have my entries, no matter what device or where I am, it’s still there. 🙌🏾 ### 5/5 — Great app *2026-04-11, version 5.6.4* Love having my journal wherever I go ### 4/5 — Sync *2026-04-03, version 5.6.4* iPhone 17 sync with PC is unreliable when away from PC. What’s up? ### 5/5 — Journey is the best I’ve tried *2026-03-29, version 5.6.4* I have tried several different journaling applications and I like journey the best because it does so many things rather easily and I can use it on my phone my tablet and my computer. ### 5/5 — Idk *2026-03-21, version 5.6.4* It really helps me with my emotions and anxiety I really like writing in this journal. ### 5/5 — Love *2026-03-10, version 5.6.4* Good ### 4/5 — シンプルイズベスト *2026-03-02* 簡素な記録アプリ、に特化しているのがとても良い。似たアプリを色々試しましたが日記はこのアプリに落ち着きました。シンプルイズベストです。 **Developer response:** Hi やまねこママ, thank you for your kind review. We’re glad Journey’s simplicity fits your journaling needs. Please find us at our support (https://support.journey.cloud) if you have any problems. ### 5/5 — Great platform *2026-02-20, version 5.6.4* Really good no complaints 5/5, 10/10 ### 5/5 — Breathtaking and beautiful *2026-02-11, version 5.6.4* I have used this app for years. It is absolutely one of the best apps on my phone and I intend to use it the rest of my life. ### 3/5 — Love it *2026-01-26, version 5.6.4* I like the app a lot but it changed and you can only add 4 photos per entry. That isn’t enough. ## Most critical reviews (10 lowest-rated) ### 1/5 — No support/doesn’t sync *2026-07-27, version 5.6.6* I have tried to talk to them on chat. They told me to give them copies and then they say they can’t read it. What’s the point of paying for this app if I can’t have it sync with my phone and my laptop I’m going to back it all up in my drive and then cancel because this is not worth it. ### 1/5 — Login error, no support *2026-06-02, version 5.6.6* I have used this app for many years, but after switching to a new phone I had to re-login. I forgot my password, so requested a password reset. It will say “email sent” but I have not received it (not in spam). Have tried resending multiple times and also on the web app, but no luck. I have tried asking for help, but the AI bot is not helpful and to chat with a real person you need to log in! Am posting this here in the hopes that someone will see/remedy this issue, as I have over a decade of entries and since I’m not logged in it is not backup up anymore :( ### 1/5 — Customer service=0 *2026-03-16, version 5.6.4* Impossible to get resolution from their Asia based customer service. Have been reaching out for 6 months trying to get account updated to show it’s paid and not free. They may respond once, but never resolve the issue. Beware! ### 1/5 — Non-intuitive navigation *2026-03-01, version 5.6.4* This app is very difficult and cumbersome to navigate around. Not at all helpful. It is much easier to just use note on iPhone. ### 1/5 — Beware! *2026-01-15, version 5.6.4* Do NOT give this company your credit card number. I had a premium membership for the first year but downgraded to free tier. They still charged my card. I had to dispute it. A year later, they charged my card AGAIN, even though I’m on the free tier and never use their app. Both times I contacted customer support but they do not respond. I don’t think this company is even actively operating at this point. ### 1/5 — Good until now *2026-01-03, version 5.6.4* I’ve been using the app since 2022 and it’s been great. But since Dec 31 it seems the app is not recognizing my renewal and thinks it’s 12:00 am every time I write an entry. Frustrating! ### 1/5 — Premium que não serve mais *2025-12-29* Paguei um premium antes do aplicativo ter assinaturas, e agora o que paguei não serve pra nada. Qualquer coisa que eu queira fazer eu tenho que pagar de novo. Além disso, perdi anos de textos criados em um erro de sincronização e não consegui nenhuma ajuda no suporte. **Developer response:** Hi Marcos Ramon — we’re very sorry to hear about lost content and the trouble with your original purchase. Please contact us at https://support.journey.cloud with your account details and any receipts so we can investigate data recovery and your purchase history. We’ll do our best to help restore your content and resolve the issue. ### 1/5 — They deleted my memories, literally! *2025-10-24, version 5.6.3* Years of my journals vanished after an update. Journey decided to drop iCloud sync and left everything behind with zero warning or recovery option. This app just wanted to sell their cloud services! They don’t deserve your memories and data, they’re treating your life memories like disposable data. ### 1/5 — Engaño *2025-10-21, version 5.6.3* Te meten en la app y ya te dicen que se cobrarán al pasar tantos días, y luego para darte de baja es un galimatías, que no sabes si lo has hecho del todo. Un fiasco! ### 1/5 — Poor Customer Support *2025-10-14* After i sent the requested information, i didnt hear for a long time. I only received a reply after i followed up myself. Doesn’t the company have any internal incident management place? Im very disappointed. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful *2026-08-04, version 5.6.6* I have the free version. It helps me ### 5/5 — Invaluable tool for my writing! *2026-07-28, version 5.6.6* Journey is the perfect tool for me to write my memoir since I can input info into pretty much any date in time! Amazing!!! ✨🎁💜🔑🪶🕰️🙏🏼✍🏻🌞 ### 5/5 — Love the app *2026-07-25, version 5.6.6* Love the organization of the app! I love to add photos, to personalize the entry. ### 5/5 — Daily Journaling *2026-07-24, version 5.6.6* It’s nice to have somewhere to add your thoughts anywhere you are. This app affords you the ability to continue your journaling while away from you written books. I am all for writing in my journal but I get frustrated when I want to jot something down and I don’t have it with me. Now I am free to jot those things down. While out, I can use my phone and when I am winding down for the evening I can just open my ipad and the journaled notes are there from previous. Wonderful tool! ### 5/5 — Journey for Life *2026-07-19, version 5.6.6* Easy to use app on phone and syncs when on a computer. Many options to write an full journal entry. Free text or template. Rate mood and include weather for journal entry. ### 5/5 — Cloud storage suggestion *2026-07-14, version 5.6.6* It would be nice to have the option to sync journal to OneDrive. ### 5/5 — Great App *2026-06-24, version 5.6.6* Gone are any annoying pop-ups, so instead of three or four stars it gets a well-deserved five star rating. Super nice journaling app. ### 5/5 — Great journal *2026-06-16, version 5.6.6* I love this journal!!! I can add pictures and all kinds of things to my entries. I won’t be using another journal. ### 5/5 — Great - But a feature went missing *2026-05-20* I been using Journey for over 6 years now. I started during covid & it is my memory tracker since then. However, recently when I start a new journal - the time is always 00:00. Earlier, it used to identify the time from the phone and ensure that I don’t have to manually update the time to whenever I am entering it. This feature is important to me as I sometimes randomly make updates through out the day. Please have a look into this. Thanks.. The app is truly beautiful.. **Developer response:** Hi life_snapz, thank you for the lovely review and for using Journey for so many years. We are glad it helps you capture your memories, and we appreciate your feedback about the time setting. Please find us at our support (https://support.journey.cloud) if you have any problems. ### 5/5 — Amazing journal tool *2026-05-07, version 5.6.6* Great sync across all devices --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*