# Journi Print \| Photobooks — user reviews > 1,143 indexed App Store user reviews of Journi Print | Photobooks by Journi GmbH, rated 4.80/5 from 11,628 ratings. - Source: https://appshunter.io/ios/app/journi-print-photobooks/id1359161090/reviews - App overview in markdown: https://appshunter.io/ios/app/journi-print-photobooks/id1359161090.md - Rating breakdown: 5★ 10,421 · 4★ 886 · 3★ 149 · 2★ 57 · 1★ 115 ## What do users think of Journi Print | Photobooks? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Great quality - 🗺️ Includes maps and locations - 📅 Automatically organizes by date - 💡 Unique features like maps and dates - 🎁 Makes a great gift **Cons** - 💰 Expensive - 🚚 Slow shipping - 🐛 Issues with page layout and editing - 🤔 Limited customization options - 🔍 Poor customer service **Commonly reported bugs** - Pages falling out of books - Photos not displaying correctly - Incorrect page order and layouts **Most requested features** - Allow access to shared photo albums - Add more layout and customization options - Improve editing capabilities - Provide faster shipping options ## Newest reviews (16 of 1,143) ### 4/5 — First purchase *2026-08-23, version 8.5.0* Wish the assist with a final review. Did not notice the spacing in some of my paragraphs ### 4/5 — Great app *2026-08-23, version 8.5.0* Super easy to use, but it would’ve been very helpful if I could have enlarged the edit view and been able to simply enter a date to edit and click to that page. ### 5/5 — Israel *2026-08-16, version 8.5.0* Absolutely love how easy it is to use, wonderful ### 2/5 — Frustrated with fonts *2026-08-15, version 8.5.0* There was no flexibility in size of fonts and little flexibility with size and placement of text boxes on the page. I as too far into creating the book to start over on another app. I am not likely to use Journi Print again. ### 5/5 — Love the Photobooks *2026-08-11, version 8.5.0* Truly is a way of putting your photo memories into a beautiful book that you and everyone can enjoy and not just on your phone. I have had a number of books created by Journi print now and love them all. Great idea and quick service! ### 2/5 — Déçue / livre petit et de mauvaise qualité *2026-08-11* L’expérience de création du livre est simple, seulement à la réception du livre il est vraiment petit (j’ai été grès surprise) au vu du prix (100$) je ne m’attendais pas à ça. Aussi la qualité n’est pas là. Les pages sont tres fines. Je recommande aux responsables de lapp de bien mettre en avant la taille pour éviter toute frustration à la réception par les clients **Developer response:** Bonjour. Nous sommes désolés d'apprendre cela. Si vous n'êtes pas satisfait de la qualité, veuillez nous envoyer des photos d'échantillons à l'adresse support@journiapp.com afin que nous puissions les analyser. Nous examinerons la situation et vous proposerons une solution si l'erreur vient de notre côté. Les tailles et les prix sont indiqués dans notre centre d'aide : https://support.journiapp.com/hc/fr/articles/5262567421213-Prix-tailles-des-livres-photo N'hésitez pas à y jeter un œil. ### 5/5 — Holiday photos done right *2026-08-09, version 8.4.1* A brilliant way to keep memories alive ### 5/5 — Photobook *2026-08-06, version 8.4.1* This was the easiest way to get all your picture of your trip in order and in a book! How great!!! ### 5/5 — Album photo *2026-08-06* Moi qui fait souvent des livres photos c’est la première fois que je suis aussi contente, le livre est parfait! Niveau rapport/qualité prix c’est juste incroyable **Developer response:** Bonjour Julie, merci beaucoup pour votre avis, nous apprécions sincèrement le temps que vous avez pris pour partager votre expérience ! Si vous le souhaitez, n’hésitez pas à nous envoyer un e-mail à support@journiapp.com avec votre adresse e-mail Journi ainsi qu’une capture d’écran de votre avis. En guise de petit remerciement, nous serions ravis de vous offrir un petit cadeau. 🎁 ### 5/5 — Could not love this product more! *2026-08-03, version 8.4.1* Second time with Journi & I loved every bit of it. ### 5/5 — I’ve arrived *2026-08-03, version 8.4.1* So easy and intuitive to use. All you’ve always wanted to find in an album app ### 5/5 — Best Photo Books Ever! *2026-08-02, version 8.4.1* I love the quality of the photo albums and the simplicity of putting an album together! I have made all three of the ones I have purchased from my phone and it couldn’t have been easier! The quality is great and I receive them quickly. I also love how on the travel albums the locations we have visited have been pinned onto a map along with the dates. I couldn’t ask for more!! ### 5/5 — Fun & easy! *2026-08-02, version 8.4.1* Absolutely love this app & experience! It’s very easy & love how you can have a memorable keepsake all in one place. My aunt recommended this to me & now I’m going to recommend to my friends! ### 5/5 — Molly & MeMom’s European Adventure *2026-08-02, version 8.4.1* Very easy to create with a professional look! ### 5/5 — 6 stars from 5 ! *2026-08-01, version 8.4.1* I couldn’t be happier with my experience with Journi Print! It is by far the best photo book service I’ve ever used! The AI feature was a complete game changer. It automatically organised all my photos by date and created a beautiful first draft of my photo book, saving me hours of work. From there, I could easily edit everything: move photos around, change layouts, add titles and captions, and personalise every page exactly the way I wanted. Another huge advantage is that there is no limit on the number of photos, so I didn’t have to leave out any of my favourite memories. Everything you need to create a stunning photo book is available in one place, and the whole process is incredibly intuitive. The production and delivery were also outstanding. My order was printed incredibly quickly, dispatched faster than on time! (It should arrive till 05.08 annd I get it 01.08!) and delivered exactly as promised. The print quality exceeded my expectations: the colours are vibrant, the photos are sharp, and the book itself feels premium and beautifully made. Hard cover and good quality of paper. If you’re looking for an easy, high-quality way to preserve your memories, I can’t recommend Journi Print enough. I’ll definitely be ordering more photo books in the future! Thank you from the bottom of my heart - my man is over the moon from the gift that I’ve made for him :) ### 5/5 — Great books *2026-08-01, version 8.4.1* Great books I love making my memories into books ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible customer service *2026-08-26, version 8.6.0* The book was printed with pictures I did not submit. I was able to show them this by screen shots of the draft. They refused to offer a new book . Told me I would have to pay. I will never use them again. Lousy customer service service ### 1/5 — Confused!!!! *2026-08-10, version 8.4.1* Selected my book, pictures, etc. Picked a simple 8x8 book, approximately 50 pictures.. the book I selected was 19.99 but when I got to checkout it was 118.00…. WHY??????? Went back and there is no explanation of the charges. It simply shows the hook I selected for 19.99. Seems like a rip off! ### 1/5 — Really poor packaging for posting- took three attempts before album was okayish *2026-08-08* Ordered our wedding album from Journi, first one came damaged - was just posted in a cardboard box with flimsy edges that kept folding down so album was open to the elements during delivery. Journi offered a replacement or 30% of the product value as credit to use for other purchases. Opted for replacement. I told them they would need to improve the packaging for sending as far as i live, a layer of bubblewrap or anything. Next album came- it was in worse condition than the first one! No improvement in packaging- was the same as the first one. There was side of the box folded in so the pages were open to receiving any damage during the postal process. I asked seeing as this was 2nd time if i could receive a refund but all they can offer is another reorder or 30% as credit to there company. Went through another reorder- telling them they would need to improve there packaging - i was told they were in discussion with there production partners to ensure the packaging was made better. 3rd album came- packaging was shocking again, no improvements at all. The side of the cardboard box was folded in so the pages were exposed again. This album thankfully hasnt come too bad, some pages swollen where its gotten damp but not too bad. Im still really disapointed what was suppose to be an exciting time getting our wedding album has been dragged out and just caused us stress. Wouldnt recommend this company. It would be interesting to know how many time i would have to reorder this product before any improvements on packaging were made and the album was completely intact. **Developer response:** Hi, Thank you for taking the time to share this, and we're truly sorry that your wedding album arrived damaged because the packaging didn't hold up in transit, and that it took three attempts before you finally had one that was okay. For something as meaningful as a wedding album, that's not the experience we ever want you to have, and we completely understand your frustration. We're glad our team was able to step in with options to make things right. If there's anything still outstanding or anything else we can help with, you can always reach us at support@journiapp.com. ### 1/5 — You never get the print order *2026-08-05, version 8.4.1* Even you pay high shipping charges, you never get the your order. Didn’t received it even after 15 days. ### 1/5 — Don’t order *2026-07-27, version 8.2.1* Did not deliver and never responded. Don’t use and thankfully I used PayPal ### 1/5 — Still waiting *2026-07-16, version 8.2.1* I placed the order for this book while I was still on my trip, I pay for premium shipping and total everything came to over $60 for 31 photos. There is no updated shipping information on where my item is and there’s no way to contact them with the exception of sending an email. I was strongly suggest finding another company to order this type of item from since this company, clearly lacks organizational skills. Do not purchase you’ve been warned. ### 1/5 — The worst customer service ever!! *2026-07-14, version 8.2.0* What happened to Journi?!?! I have used you numerous times in the last 3 years. Now my order is missing and all I get is bots and automated email replies and NO Service!!! Time to use Mixtiles and I will let all my friends know not to use you! So sad because I really liked your photo books and had told many to try your company. ### 1/5 — Difficult *2026-07-13, version 8.2.0* I didn’t enjoy app, too many pop ups to make changes ### 1/5 — Paid expedited shipping fee *2026-06-04, version 7.18.1* Paid the expedited shipping fee for a June 3rd to June 5th photo book for a birthday gift. Rec’d email that photo book will be delivered June 10 to 12th. No way to contact a live person and email have gone unread. Total scam. ### 1/5 — United Emirates Arabic *2026-04-14, version 7.15.1* I selected 12 x 8 but they changed 8 x 8. I am not happy. ## Most praised reviews (10 highest-rated) ### 5/5 — Vacation Books *2026-09-03, version 8.6.1* Journi Print is so easy to work with. I have made 2 very large books to document my last two vacation travels. It was so easy to add photos, edit pages, add titles, dates, maps, quotes, etc. The quality of the book is excellent. I will definitely use Journi Print many times in the future because I have so many new ideas! ### 5/5 — Vacation Books *2026-08-31, version 8.6.0* Journi Print is so easy to work with. I have made 2 very large books to document my last two vacation travels. It was so easy to add photos, edit pages, add titles, dates, m asps, quotes, etc. The quality of the book is excellent. I will definitely use Journi Print many times in the future because I have so many new ideas! ### 5/5 — Excelente *2026-08-30, version 8.6.0* Muy excelente servicio y calidad ### 5/5 — My JOURNEY Book *2026-08-30* After returning from a once in a lifetime 12 day trip to Ireland, I decided the best way to enjoy the photos I took was to put them in a book. I tried 3 different apps before finding Journi! WOW, your app blew me away! I am not that tech savvy, but your program was amazingly easy to use! There were so many options that were easily applied! I enjoyed the process. I will admit it took me three days to complete my project due to the number of pictures (just over 900!!) I had to choose and edit for the book. I will definitely visit your site for future projects for family members. Also, I REALLY appreciate the “sharing” feature that allows me to share my completed project with my children and grandchildren! They are scattered all over the country and I will not have a chance until maybe the holidays to share the actual book with them. Thank you SO MUCH for making this all possible! I’m a forever customer! Diane **Developer response:** Hello, thank you so much for your wonderful review, we truly appreciate the time you took to share your experience! If you’d like, feel free to send us an email at support@journiapp.com with your Journi email address and a screenshot of your review. As a small thank you, we’ve prepared a little gift for you! 🎁 ### 5/5 — Easiest photo app yet! *2026-08-28, version 8.6.0* I’ve used pretty much all the photo apps at this point and Journi is definitely the easiest to use. As I have not received the product yet, I am not able to determine the quality of the photo book, however, the ease of the app … I can vouch for! ### 5/5 — Love my books !! *2026-08-27, version 8.6.0* My family and I took a vacation of a lifetime- 12 days in Portugal. My books came out so good.. !!!!! As I’m reviewing them, I felt as if we were still there. !! They came out perfect!! ### 5/5 — Easy Pezy *2026-08-27, version 8.6.0* I really like the way it puts your pictures in chronological order and easy to understand ### 5/5 — Superb travel photo album *2026-08-23, version 8.5.0* So easy to put the album together. Great with the added maps, dates etc. Used to take me ages to make an album to remember my holiday but Journi make it so quick & easy! ### 5/5 — Love my book. What a great keepsake and awesome gift *2026-08-20, version 8.5.0* So many creative options to capture your memories and tell a story with them. Much better than having them sit on your phone ### 5/5 — Love all of my books *2026-08-17, version 8.5.0* I have made 5 books in the last year. Every book amazes me how vibrant the final product is. I get better at creating the books with each trial. You must click on the pictures in the order you want them displayed to avoid extra editing which has come with it practice. I will be doing more books in the near future! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*