# J.P. Morgan Retirement Link — user reviews > 23 indexed App Store user reviews of J.P. Morgan Retirement Link by Empower Annuity Insurance Company of America, rated 4.82/5 from 4,414 ratings. - Source: https://appshunter.io/ios/app/jp-morgan-retirement-link/id1454266592/reviews - App overview in markdown: https://appshunter.io/ios/app/jp-morgan-retirement-link/id1454266592.md - Rating breakdown: 5★ 3,872 · 4★ 293 · 3★ 78 · 2★ 23 · 1★ 67 ## What do users think of J.P. Morgan Retirement Link? Overall sentiment: negative **Pros** - 👍 User-friendly - 🚀 Easily manage finances - ⚙️ Convenient auto-feature **Cons** - 🐛 Frequent app crashes - 🔒 Inability to access account - 🤯 Poor customer support - 💔 Withdrawal issues **Commonly reported bugs** - Login screen freezes - Update process not working - Account information not displaying correctly **Most requested features** - Add multiple beneficiaries - Improve app stability and reliability ## Newest reviews (3 of 23) ### 1/5 — PROFANITY!!!! *2022-04-04* STRAIGHT UP, DOWNRIGHT RIDICULOUS RETAPE PROCESS DEALING WITH ALL KINDS OF (Profanity!!!) JUST TO OBTAIN WHAT’S RIGHTFULLY MINE! (Profanity!!!!) OUT$#@%!! RAGEOUS!!!! REALLY???!!!!!???? UN(Profanity!!!!) Believable!!!!! ### 1/5 — Crashing *2021-03-02* Every time I try to change something on my profile it crashes ### 1/5 — Terrible App *2019-07-03* Just downloaded and tried to register and now my account is frozen. This is a terrible product. ## Most critical reviews (10 lowest-rated) ### 1/5 — JP Morgan Created Epstein and the 2000’s Financial Crisis *2026-08-16, version 2026.08.12(2608.12.1)* Disgusting People ### 1/5 — Don’t waste your time *2026-04-15, version 2026.03.25(2603.25)* App sucks ### 1/5 — Withdraw *2025-11-11* Why are you holding my money prisoner in your hands?!!! ### 1/5 — Beneficiaries Section not functioning. *2025-06-28* Couldn’t answer are you married question. Have 2 sibling beneficiaries. Could only enter 1. Will have to call. ### 1/5 — Update Locked *2025-05-30* Cannot proceed with update ### 1/5 — Poor Apps Always crashing *2025-04-12* Very Poor Apps cannot be accessed and always crashing. Customer Service should be 24/7 to help. Answering machine said I get somebody but nobody answers and then it will say we are closed. Even Saturday supposed to be they are until 5:30pm EST. Nobody to fixed this Poor Apps. Please do something. ### 1/5 — Waste of space *2025-03-26* Not only does the app not work, they can’t even give me access to the site/app or to even be able to see my account whatsoever. I have contacted JP Morgan countless times over the past year without any success. They can’t even run their website or app right, why would anyone invest with these stupid people. Moving my money as far away as possible from here!! ### 1/5 — Crashing! *2025-02-11* I’ve been trying to sign in for a couple weeks now. Every time I can put in my info brings me to confirm my email and phone number and crashes when I hit continue. FIX YOUR BUGS ### 1/5 — App Crashes *2025-01-14* I just downloaded the app and registered, but when I try to update my email, phone number, and select paperless to complete the process the app crashes. I'm unable to complete the process and can't access my account. I tried the link for app support and it just takes me to the app log in page where when I try to log in it takes me straight to the page to complete the aforementioned information and then crashes again. ### 1/5 — Worthless *2023-06-30* Can’t access my account and you f-slurs lock the account for an entire day after two tries. I guess it’s a good thing none of my enemies invest here or else I’d have a great way to lock them out of their investments on a daily basis. ## Most praised reviews (10 highest-rated) ### 5/5 — Very useful for the people who care *2026-06-03* I really appreciate the smoothness of the platform. As well as layout as it makes important information easy to see and access. ### 5/5 — Changes convince *2025-01-18* Like the easy way of making changes personally. User friendly. Also like the auto feature and not having to remember to make changes annually. ### 5/5 — Best of the best *2024-01-13* Best of the best ### 5/5 — Jp morgan app *2023-06-14* Easy & quick what else could you possibly want . Only thing I have trouble with is adding another beneficiary incase one has a mishap I can’t add it here I was told it has to be thru the mail . That’s unfortunate in todays time everything is electronically I still give it a 5 star because I can at least select where I want to go thanks J.P. Morgan . ### 5/5 — App love *2022-11-07* I love the fact that you can manage your money right from this App. Thanks for making it easy for people like me that are Technically Challenged. ### 5/5 — Jp morgan app *2022-06-12, version 2.1.1* East & quick what else could you possibly want . ### 4/5 — Very functional *2025-08-24* It’s gets the job done! I can easily pull up my financial information and make adjustments as needed. My only annoyance is that a few months ago FaceID stopped working for me, the icon taunts me every time I open the app lol. ### 4/5 — I can’t login after update *2024-06-22* I can’t login in just after the last update. ### 4/5 — Good app but doesn’t recognize your logged in *2024-01-26* When you login to the app it won’t register you’ve signed in and doesn’t display your actual data. Pretty important for a financial app to display your info for all your accounts. If this major issue gets fixed then I will say it’s a very good app, but until then it only gets 4 stars. ### 4/5 — Service *2023-05-06* Excellent Service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*