# JPass > Mobile app for finding, accessing, and paying for parking. (iPhone/iPad app by FAAC SpA.) - Source: https://appshunter.io/ios/app/jpass/id1483079440 (this page in markdown: same URL + `.md`) - Developer: [FAAC SpA](https://appshunter.io/developer/992773580) - Category: Navigation, Travel - Price: Free - Rating: 3.80/5 from 285 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 13 · 83 MB - Languages: American English - Released: 2019-10-25 - Data updated: 2026-09-07 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/jpass/id1483079440/reviews.md ## What is JPass? Finding parking should not feel like a mission. With JPass, you can search, access, and pay for parking in seconds - right from your mobile phone. Say goodbye to paper tickets, pay-on-foot machines, and access cards - your parking pass is your phone. KEY FEATURES • Find Parking Effortlessly Search for parking near your destination, compare options, and view real-time information such as rates, availability, hours, and amenities. All right at your fingertips! • Smart, Ticketless Entry & Exit Subscribers and monthly parkers can enter and exit using license plates or mobile credentials. Digital parking that works. • Fast, Secure Mobile Payments Pay for your parking sessions in just seconds with your preferred method. No lines, no machines, no stress. • Manage Parking Subscriptions Easily manage your monthly parking plan, update vehicle details, change license plates, renew, or cancel with just a few taps. Perfect for commuters and frequent parkers. • Parking History & Receipts Track past visits and charges right inside the app, all neatly organized for easy expense and business travel management. Stay in control wherever you go. We are always improving JPass to bring you the most seamless mobility experience. Stay tuned for new features, loyalty perks, enhancements, and more. Want to learn more or connect with us? Visit http://www.j-pass.com or reach out at info@j-pass.com. Your seamless mobility journey is our top priority. ## Key features - Find parking near destination - Compare parking options - Real-time parking information - Ticketless entry and exit - Fast mobile payments - Manage parking subscriptions - View parking history and receipts ## What do users think of JPass? Overall sentiment: negative **Pros** - 👍 Gate opens successfully **Cons** - 👎 App is unusable - 👎 Terrible UI - 👎 Impossible to navigate - 👎 No customer support - 👎 Payment issues - 👎 App doesn't work in UK - 👎 Unfathomable functionality - 👎 Can't get help - 👎 Horrendous interface - 👎 Useless app - 👎 Cannot make payments - 👎 Cannot get receipts - 👎 Auto recharge doesn't work - 👎 History doesn't work - 👎 Notifications don't work - 👎 Scam - 👎 App is a disaster - 👎 Difficult to use - 👎 Not intuitive - 👎 Stressful experience - 👎 No activation email received - 👎 Cannot locate garage - 👎 Gate opened for wrong person - 👎 App is temperamental - 👎 App is garbage - 👎 No fit for purpose - 👎 App hangs - 👎 Cannot end session - 👎 App makes no sense - 👎 Keeps running up bill - 👎 Cannot connect to machines - 👎 Cannot cancel pass - 👎 Showing incorrect debt - 👎 Awful parking system - 👎 App still shows parked - 👎 Error message every time - 👎 Technically still in car park - 👎 Registration plate not recognised - 👎 Authorisation codes not sent - 👎 Abysmal user experience - 👎 Difficult to work out - 👎 Refused to accept registration - 👎 Not allowing default payment - 👎 Shockingly bad application - 👎 Session still active - 👎 Payment failed - 👎 Cannot input payment details - 👎 Cannot locate parking location - 👎 Causing carnage with queues - 👎 Not user friendly - 👎 Dismal service - 👎 App developer hasn't published review - 👎 Not sorted problem for customer - 👎 Absolute rubbish - 👎 Farcical situation - 👎 Paid over what should have been - 👎 No reply to direct contact - 👎 Terrible, don't bother - 👎 Difficult to use and navigate - 👎 Does not actually work - 👎 Waste of time - 👎 What a disaster - 👎 Cannot pay for parking - 👎 Failed to let me pay - 👎 Shocking and hard to use - 👎 Unworkable app - 👎 Lacklustre app - 👎 Payment won't work **Commonly reported bugs** - Cannot get in contact with support - Support submissions not responded to - Paid for parking pass but cannot use it - App is impossible to use - Gate opens successfully (only good thing) - Took £50 from bank, only £6 credit - Booking date changed when forwarding to payment - Cannot top up - Paid for 5-day pass, not worked past 1st day - Had to pay regular day fee - App interface doesn't work - Cannot import ticket - Cannot book new rate/visit - Cannot find car park - Cannot set up app - Cannot pay - Never received activation email - Would not let me in the garage - Couldn't locate the garage - Kept scanning for Houston - Gate opened for person next to me - Paid for parking, had to pay every day - Cannot find a contact phone number or email - No opening hours, no reviews, no way of booking - App only allows weekly, monthly, yearly - Cannot manage credit card input - App hangs - Cannot end session and pay balance - App makes no sense - Keeps running up the bill - App could not connect to machines via Bluetooth - Cannot pay £2 charge despite trying three cards - Told by security to leave car park - Cannot cancel pass within app - Showing I owe £29.60 - Charged £8.59 for 1hr 19mins - App still shows parked at hospital - Left car park, tried to pay, error message - Technically been in car park nearly 2 days - Did not recognise registration plate - Authorisation codes not sent - App is not at all intuitive - Refused to accept registration number - Not allowing saved debit card to be default payment - Pass is still active after 4 days - Pass wouldn't let me pay - Counting up despite attempts to pay - Payment failed straight away - Payment won't work - Cannot locate parking location - Payment page says failed - App doesn't allow you to input payment details - Cannot input payment details **Most requested features** - Improve UI and navigation - Provide customer support contact - Allow booking for single days - Store user details for easier payment - Make app more intuitive - Allow users to end sessions - Fix bugs with payment and session tracking - Improve app reliability and accuracy - Allow input of payment details - Allow users to see prepaid balance - Fix auto recharge - Fix history functionality - Fix notifications - Allow users to cancel passes - Improve payment machine integration - Allow users to test apps before release - Allow default payment method selection - Fix registration number recognition - Allow users to appeal fines - Provide clear operational use instructions - Allow users to input credit card details - Improve Bluetooth connection to machines - Allow users to end parking sessions - Allow users to pay for parking - Make app more user friendly ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/jpass/id1483079440/reviews.md ### 1/5 — JPass stole £100 of my money *2026-07-28* I have a subscription through the app. I topped it up with £100 in May but the app didn’t update even though they’ve charged me. I’ve complained several times on the app and by email but JPass haven’t given a response and they still have my £100. ### 1/5 — Unable to park after purchasing, since parking lot was closed *2026-06-22* Unable to park after paid for Parking, parking lot closed **Developer response:** Hello. We're sorry for all the problems this caused. Can you tell more about what happened? Please write to support@j-pass.com and we'll do our best to help you. Thank you! ### 1/5 — NO SUPPORT APP USELESS *2026-05-27* Can’t get in contact with support, there’s no phone number, and they don’t respond to support submissions. Paid for a parking pass and can’t use it. No help. Waste of money. **Developer response:** Hello. Thanks for your feedback. Sorry if there was a delay in our response. We can't seem to get a hold of your request. Please write to support@j-pass.com and we will get in contact with you as soon as possible. ### 1/5 — Appalling *2026-05-18* The UI is terrible, it’s impossible to navigate, impossible to use and totally rubbish. If you manage to work out how to subscribe the gate does manage to open when you drive in and out. That is the only good thing about the app. Finally it took £50 from my bank and I still only have £6 credit. Is it possible to get help? Certainly not! **Developer response:** Hello. We will give your feedback to our product team. If you need help please go directly to the parking kiosk, talk to parking personnel or write to support@j-pass.com. ### 1/5 — Unusable *2026-05-12, version 2.30.15* Doesn’t appear to work in the UK - a waste of time ### 1/5 — Unfathomable *2026-05-09* I’ve tried for about 20 mins to try and work out what this app does and doesn’t do….Im totally stumped !! How do I book a car park ? What is a “subscription” ? What have I paid 20p for ? How do I pay for a parking session ? What is the point of this app ??? Or is it me !? **Developer response:** Hi! Sorry for the confusion — that's totally on us, not you. The app lets you [book/pay for] parking at different locations. A subscription gives you is more like a monthly pass. We'd love to help you get sorted — please reach out to us at support@j-pass.com and we'll walk you through it personally. We'll also use your feedback to make the onboarding clearer! ### 1/5 — No customer service *2026-04-04* Booked parking for one date when forwarding to the payment the booking date was changed and there is no way to contact anyone to help correct the situation. **Developer response:** Hi, thank you for your feedback and we're sorry to hear this happened. A booking date changing during the payment process is something we take very seriously. Please write to us at support@j-pass.com with your booking details and we will investigate what went wrong and correct the situation as quickly as possible. ### 1/5 — Horrible *2026-02-04, version 2.29.15* Horrendous interface & functionality. Avoid ### 1/5 — the worst ! *2026-01-27* very bad ! **Developer response:** Hi, we're sorry to hear you had such a negative experience. We'd really like to understand what went wrong so we can make it right. Please reach out to us at support@j-pass.com with details and we'll do our best to help you as soon as possible. ### 1/5 — One of the most useless apps I’ve ever used *2025-12-19* Any council utilising J Pass for their parking app needs to give their head a wobble! Utterly useless app, legitimately the worst app I’ve ever used and not just the worst PARKING app I’ve ever used. Every person I work with that uses it says the same, it’s basically unusable, you can try and top up 50 times (no hyperbole) and it will. not. go. through. Whoever made this app needs to seek employment elsewhere, you are beyond a joke. ## Frequently asked questions about JPass ### What does JPass do? JPass is a mobile application designed to simplify the parking experience. It allows users to search for parking, compare options, view real-time information like rates and availability, and pay for parking sessions directly from their phone. It also facilitates ticketless entry and exit for subscribers and offers features for managing parking subscriptions and viewing parking history. ### What are the key features of JPass? Key features include effortless parking search with real-time data, smart ticketless entry and exit using license plates or mobile credentials, fast and secure mobile payments, easy management of monthly parking plans, and a detailed parking history with receipts for expense tracking. ### Is JPass free to use? Based on the provided information, the JPass application itself is free to download and use. While the app facilitates parking payments and subscription management, the actual cost of parking and any subscription fees would be separate charges incurred through the service. ### What kind of devices is JPass compatible with? JPass is a mobile application, indicating it is designed for use on smartphones and tablets. While specific operating system requirements are not detailed, it functions on mobile devices to provide parking services on the go. ### How does JPass help with managing parking? JPass streamlines parking management by allowing users to find and pay for parking quickly. For commuters and frequent parkers, it offers the ability to manage monthly parking subscriptions, update vehicle information, and track past visits and charges, making expense management easier. ## Version history (last 5 releases) ### 2.32.7 — 2026-07-29 Improvements and bugs fixing. Happy parking! ### 2.31.11 — 2026-05-25 Improvements and bugs fixing. Happy parking! ### 2.30.15 — 2026-02-16 This update introduces a new feature designed to give you more control and peace of mind during ticketless parking. You can now disable your license plate directly in the app to help prevent unauthorized vehicle exits. We've also included general bug fixes and performance improvements to make your parking experience smoother and more reliable. Happy Parking! ### 2.29.15 — 2025-11-26 Improvements and bugs fixing. Happy parking! ### 2.28.25 — 2025-10-22 What's New We've redesigned the JPass app to make your parking experience smoother: • Passes Hub: All tickets, bookings, and subscriptions in one place • Smarter "Park Now" button: Quickly access your most common actions • Simpler pass details: Clear status and the right actions, right where you need them Plus, we've made general fixes and performance improvements. Update today and enjoy a faster, easier way to park. ## Apps similar to JPass | App | Rating | Price | Category | | --- | --- | --- | --- | | [LAZ Parking](https://appshunter.io/ios/app/laz-parking/id1424112234) | 4.7 (8,899) | Free | Navigation | | [CARSAT Rastreamento](https://appshunter.io/ios/app/carsat-rastreamento/id1570317340) | — | Free | Navigation | | [ParkLouie](https://appshunter.io/ios/app/parklouie/id993807807) | 4.7 (1,748) | Free | Navigation | | [Metropolis: Remarkable Parking](https://appshunter.io/ios/app/metropolis-remarkable-parking/id1556970037) | 4.9 (45,138) | Free | Navigation | | [台北捷運圖-最方便快速的地圖資訊](https://appshunter.io/ios/app/id1575223400) | — | Free | Navigation | ## More apps by FAAC SpA - [JMS](https://appshunter.io/ios/app/jms/id992773581) - [Park Omaha OffStreet](https://appshunter.io/ios/app/park-omaha-offstreet/id1330240602) - [FAAC Simply Connect PRO](https://appshunter.io/ios/app/faac-simply-connect-pro/id1499121754) - [FAAC Simply Connect](https://appshunter.io/ios/app/faac-simply-connect/id1499124185) - [J4M](https://appshunter.io/ios/app/j4m/id1514577017) All apps by FAAC SpA: https://appshunter.io/developer/992773580 ## Related topics [jpass](https://appshunter.io/ios/topics/jpass) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*