# JPass — user reviews > 50 indexed App Store user reviews of JPass by FAAC SpA, rated 3.80/5 from 285 ratings. - Source: https://appshunter.io/ios/app/jpass/id1483079440/reviews - App overview in markdown: https://appshunter.io/ios/app/jpass/id1483079440.md - Rating breakdown: 5★ 184 · 4★ 9 · 3★ 13 · 2★ 8 · 1★ 71 ## What do users think of JPass? Overall sentiment: negative **Pros** - 👍 Gate opens successfully **Cons** - 👎 App is unusable - 👎 Terrible UI - 👎 Impossible to navigate - 👎 No customer support - 👎 Payment issues - 👎 App doesn't work in UK - 👎 Unfathomable functionality - 👎 Can't get help - 👎 Horrendous interface - 👎 Useless app - 👎 Cannot make payments - 👎 Cannot get receipts - 👎 Auto recharge doesn't work - 👎 History doesn't work - 👎 Notifications don't work - 👎 Scam - 👎 App is a disaster - 👎 Difficult to use - 👎 Not intuitive - 👎 Stressful experience - 👎 No activation email received - 👎 Cannot locate garage - 👎 Gate opened for wrong person - 👎 App is temperamental - 👎 App is garbage - 👎 No fit for purpose - 👎 App hangs - 👎 Cannot end session - 👎 App makes no sense - 👎 Keeps running up bill - 👎 Cannot connect to machines - 👎 Cannot cancel pass - 👎 Showing incorrect debt - 👎 Awful parking system - 👎 App still shows parked - 👎 Error message every time - 👎 Technically still in car park - 👎 Registration plate not recognised - 👎 Authorisation codes not sent - 👎 Abysmal user experience - 👎 Difficult to work out - 👎 Refused to accept registration - 👎 Not allowing default payment - 👎 Shockingly bad application - 👎 Session still active - 👎 Payment failed - 👎 Cannot input payment details - 👎 Cannot locate parking location - 👎 Causing carnage with queues - 👎 Not user friendly - 👎 Dismal service - 👎 App developer hasn't published review - 👎 Not sorted problem for customer - 👎 Absolute rubbish - 👎 Farcical situation - 👎 Paid over what should have been - 👎 No reply to direct contact - 👎 Terrible, don't bother - 👎 Difficult to use and navigate - 👎 Does not actually work - 👎 Waste of time - 👎 What a disaster - 👎 Cannot pay for parking - 👎 Failed to let me pay - 👎 Shocking and hard to use - 👎 Unworkable app - 👎 Lacklustre app - 👎 Payment won't work **Commonly reported bugs** - Cannot get in contact with support - Support submissions not responded to - Paid for parking pass but cannot use it - App is impossible to use - Gate opens successfully (only good thing) - Took £50 from bank, only £6 credit - Booking date changed when forwarding to payment - Cannot top up - Paid for 5-day pass, not worked past 1st day - Had to pay regular day fee - App interface doesn't work - Cannot import ticket - Cannot book new rate/visit - Cannot find car park - Cannot set up app - Cannot pay - Never received activation email - Would not let me in the garage - Couldn't locate the garage - Kept scanning for Houston - Gate opened for person next to me - Paid for parking, had to pay every day - Cannot find a contact phone number or email - No opening hours, no reviews, no way of booking - App only allows weekly, monthly, yearly - Cannot manage credit card input - App hangs - Cannot end session and pay balance - App makes no sense - Keeps running up the bill - App could not connect to machines via Bluetooth - Cannot pay £2 charge despite trying three cards - Told by security to leave car park - Cannot cancel pass within app - Showing I owe £29.60 - Charged £8.59 for 1hr 19mins - App still shows parked at hospital - Left car park, tried to pay, error message - Technically been in car park nearly 2 days - Did not recognise registration plate - Authorisation codes not sent - App is not at all intuitive - Refused to accept registration number - Not allowing saved debit card to be default payment - Pass is still active after 4 days - Pass wouldn't let me pay - Counting up despite attempts to pay - Payment failed straight away - Payment won't work - Cannot locate parking location - Payment page says failed - App doesn't allow you to input payment details - Cannot input payment details **Most requested features** - Improve UI and navigation - Provide customer support contact - Allow booking for single days - Store user details for easier payment - Make app more intuitive - Allow users to end sessions - Fix bugs with payment and session tracking - Improve app reliability and accuracy - Allow input of payment details - Allow users to see prepaid balance - Fix auto recharge - Fix history functionality - Fix notifications - Allow users to cancel passes - Improve payment machine integration - Allow users to test apps before release - Allow default payment method selection - Fix registration number recognition - Allow users to appeal fines - Provide clear operational use instructions - Allow users to input credit card details - Improve Bluetooth connection to machines - Allow users to end parking sessions - Allow users to pay for parking - Make app more user friendly ## Newest reviews (19 of 50) ### 1/5 — Awful *2025-11-10, version 2.28.25* Cannot make payments, if you’re lucky and a payment goes through, you cannot get a receipt. To say the app is temperamental, is an understatement. Such a shame the functionality wasn’t better before it was rolled out by our local council, as the thought behind it is good. ### 1/5 — Can’t even see prepaid balance *2025-11-09* With the latest updates it’s not even possible to see the balance on a pre-paid subscription. Auto recharge doesn’t work. History doesn’t work. Notifications don’t work. Garbage app. Y **Developer response:** We apologize that your experience with our app was not satisfactory. Kindly contact our support team at support@j-pass.com with your user details so we can investigate. Using this channel ensures the fastest and most effective resolution. Your feedback helps us improve, and we appreciate you taking the time to share it. ### 1/5 — SCAM *2025-11-09* I give Zero stars. I paid for $19 5 day pass. IT has not worked past the 1st day. I e had to pay regular day fee if I want to exit the garage. **Developer response:** Thank you for letting us know about your experience. We’re sorry it didn’t meet your needs. Please email support@j-pass.com with the details of the issue so our team can review it and assist you accordingly. Your feedback is valuable and helps us continue improving our app. ### 1/5 — Terrible app *2025-07-09* Not even worth 1 star ### 1/5 — THIS APP DOES NOT WORK *2024-11-27, version 2.24.10* It is driving me crazy and now I’m going to get a ticket ### 1/5 — Should be called JFail *2024-10-15* At my university this had been a disaster. It seldom gets cars with passes through the gate. This is so bad, we often have the gate left up! ### 1/5 — Garbage App, interface doesn’t work! *2024-09-19* As the title says, App interface to scan ticket and prepay or credit in and out access doesn’t work. Classic Bait and Switch as the lot advertises $6 max fee for singular visit, or $10 24hr in and out rate. In and out can only be accessed via app, but app will not allow import of ticket or to book new rate / visit at in and out rate. GARBAGE APP!!! ### 1/5 — No fit for purpose *2024-09-07, version 2.24.10* Utterly useless in every way. Doesn’t work, can’t find the car park, can’t set up, can’t pay. Utterly hateful. Would give it minus stars if possible. ### 1/5 — The worst app I have ever used *2024-08-31* The stress of downloading, signing up and using this app was a very stressful experience. It is not easy to navigate, you’ll be clicking and clicking to move to next stage and nothing happens. I will actually stop using a particular local car park if this is the only way to pay. Do companies not access this themselves to check for effectiveness! ### 1/5 — No access possible *2024-07-03* Tried to sign up with 2 different email and never received an activation email. What a waste of my time! Useless app!!!! ### 1/5 — Not good *2024-06-25* This a most horrible app. It would not let me in the garage to park. It couldn’t locate the garage even tho I reset my location several times. It kept scanning for Houston. I was locked it once. It opened the gate for the person next to me. I paid $19 for this and I had to pay for parking every day. When I saw people scanning the QR code in the garage to buy it, I would stop them and tell them not to get it because of how bad it is. ### 1/5 — Cannot find a contact phone number or email?? *2024-02-05, version 2.22.8* Help today Now needed !!! ### 1/5 — Waste of space on phone *2024-01-28* There are 2 apps, LNER parking and JPass both as useless as each other. I attempted booking a single days parking in Peterborough UK station. I was faced with a page with no opening hours, no reviews and no way of booking a days parking. The app only allows weekly, monthly and yearly. Uninstalled both useless apps ### 1/5 — Who developed this mess? *2023-10-22* Can’t even manage credit card input. Ridiculous. This applies to both apps. Should hire real developers. ### 1/5 — Dreadful *2023-07-27* Tried for the second time to use your app at a local hospital and again it failed. It picked up the location fine but then the app just hangs. This app needs much improvement to make it more user friendly. It would be nice to have my details stored in an account so that when parking these can easily be accessed and payment made without having to queue up. I use several of these parking apps and is by far the worst. I would suggest you look at RingGo’s app which is in my opinion flawless. ### 1/5 — Unreliable and inaccurate *2023-01-16* When leaving the car park at QAH in Portsmouth, the barriers were up. I have tracked the session on the app, but can’t end the session. The app makes no sense, where can you end a session and pay the balance? It just keeps running up the bill. I’ve paid for what we used and can prove it. ### 1/5 — Just didn’t work *2022-11-30* Tried to use at Queen Alexandra hospital Portsmouth . Registered the app ok but when I got to the hospital the app could not connect to the machines via Bluetooth. This is a real problem as the previous system at the hospital worked well. ### 1/5 — I’d give no stars if I could *2022-10-23, version 2.16.0* Like another reviewer, I have also tried to use this app at QA hospital in Portsmouth but was unable to pay my £2 charge despite trying three different cards. I tried at the machine too and was then told by security to leave the car park as they were having issues with payment machines. I can’t cancel the ‘pass’ within the app and it’s now showing that I owe £29.60 - and it’s going up all the time. Terrible app that is causing unneeded stress - not what is needed if you’re having to go to hospital in the first place! ### 1/5 — Awful parking system *2022-10-08* Charged £8.59 for 1hr 19mins! Parked at The Queen Alexandra Hospital Portsmouth. Surely there’s a better way to monitor/pay than this?! I have sent an email questioning also according to this app I am still parked at the hospital?! Shocking! Hopefully someone will read this and get back to me….! ## Most critical reviews (10 lowest-rated) ### 1/5 — JPass stole £100 of my money *2026-07-28* I have a subscription through the app. I topped it up with £100 in May but the app didn’t update even though they’ve charged me. I’ve complained several times on the app and by email but JPass haven’t given a response and they still have my £100. ### 1/5 — Unable to park after purchasing, since parking lot was closed *2026-06-22* Unable to park after paid for Parking, parking lot closed **Developer response:** Hello. We're sorry for all the problems this caused. Can you tell more about what happened? Please write to support@j-pass.com and we'll do our best to help you. Thank you! ### 1/5 — NO SUPPORT APP USELESS *2026-05-27* Can’t get in contact with support, there’s no phone number, and they don’t respond to support submissions. Paid for a parking pass and can’t use it. No help. Waste of money. **Developer response:** Hello. Thanks for your feedback. Sorry if there was a delay in our response. We can't seem to get a hold of your request. Please write to support@j-pass.com and we will get in contact with you as soon as possible. ### 1/5 — Appalling *2026-05-18* The UI is terrible, it’s impossible to navigate, impossible to use and totally rubbish. If you manage to work out how to subscribe the gate does manage to open when you drive in and out. That is the only good thing about the app. Finally it took £50 from my bank and I still only have £6 credit. Is it possible to get help? Certainly not! **Developer response:** Hello. We will give your feedback to our product team. If you need help please go directly to the parking kiosk, talk to parking personnel or write to support@j-pass.com. ### 1/5 — Unusable *2026-05-12, version 2.30.15* Doesn’t appear to work in the UK - a waste of time ### 1/5 — Unfathomable *2026-05-09* I’ve tried for about 20 mins to try and work out what this app does and doesn’t do….Im totally stumped !! How do I book a car park ? What is a “subscription” ? What have I paid 20p for ? How do I pay for a parking session ? What is the point of this app ??? Or is it me !? **Developer response:** Hi! Sorry for the confusion — that's totally on us, not you. The app lets you [book/pay for] parking at different locations. A subscription gives you is more like a monthly pass. We'd love to help you get sorted — please reach out to us at support@j-pass.com and we'll walk you through it personally. We'll also use your feedback to make the onboarding clearer! ### 1/5 — No customer service *2026-04-04* Booked parking for one date when forwarding to the payment the booking date was changed and there is no way to contact anyone to help correct the situation. **Developer response:** Hi, thank you for your feedback and we're sorry to hear this happened. A booking date changing during the payment process is something we take very seriously. Please write to us at support@j-pass.com with your booking details and we will investigate what went wrong and correct the situation as quickly as possible. ### 1/5 — Horrible *2026-02-04, version 2.29.15* Horrendous interface & functionality. Avoid ### 1/5 — the worst ! *2026-01-27* very bad ! **Developer response:** Hi, we're sorry to hear you had such a negative experience. We'd really like to understand what went wrong so we can make it right. Please reach out to us at support@j-pass.com with details and we'll do our best to help you as soon as possible. ### 1/5 — One of the most useless apps I’ve ever used *2025-12-19* Any council utilising J Pass for their parking app needs to give their head a wobble! Utterly useless app, legitimately the worst app I’ve ever used and not just the worst PARKING app I’ve ever used. Every person I work with that uses it says the same, it’s basically unusable, you can try and top up 50 times (no hyperbole) and it will. not. go. through. Whoever made this app needs to seek employment elsewhere, you are beyond a joke. ## Most praised reviews (1 highest-rated) ### 3/5 — App schmap!! *2025-11-03* Worst ever! **Developer response:** We regret that the app did not provide the experience you were expecting. Please contact our customer support team at support@j-pass.com and explain what happened so we can help resolve the issue. Your feedback is essential to us and allows us to enhance our services. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*