# JPay

> Connect with incarcerated individuals by sending money, messages, and media. (iPhone/iPad app by JPay LLC.)

- Source: https://appshunter.io/ios/app/jpay/id584959322 (this page in markdown: same URL + `.md`)
- Developer: [JPay LLC](https://appshunter.io/developer/584959325)
- Category: Finance
- Price: Free
- Rating: 2.30/5 from 13,154 App Store ratings · 356 written reviews indexed
- Age rating: 17+
- Requires: iOS 18 · 34 MB
- Languages: American English
- Released: 2013-01-12
- Data updated: 2026-08-29
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/jpay/id584959322/reviews.md

## What is JPay?

The JPay App is the easiest way to stay connected and support your incarcerated individual.
JPay allows you to quickly send money to a trust account, send and receive Emails, photos, eCards and Videograms.  
Purchase a tablet for your contact and fund their media account.


Features:
- Create your JPay account
- Send money with your credit/debit card once or schedule recurring transfers
- Purchase stamps for Email, Snap n’ Send® and Videograms 
- Send and receive Emails
- Get new Email notifications
- Send emails to multiple recipients
- Prepay for an Email reply or transfer stamps
- Attach and send photos
- Send just a photo with Snap n’ Send
- Send a 30 second Videogram
- Setup a low stamp balance reminder
- Purchase tablet fir your contact
- Fund media account for tablet content
- Add/edit payment options and option to save card for future
- Manage your profile



Service availability varies, not all services available at all facilities

## Key features

- Send money to trust accounts
- Send and receive emails and photos
- Send eCards and videograms
- Purchase tablets for contacts
- Fund media accounts
- Schedule recurring money transfers

## Chart rankings

- #166 in Top Free · Finance (US App Store)

## What do users think of JPay?

Overall sentiment: negative

**Pros**

- 🚀 Lightning-fast communication
- 👍 Convenient way to stay in touch
- 🤝 Helps maintain family connections
- 💡 Innovative video and photo sharing features

**Cons**

- 🐛 Frequent app crashes and glitches
- ⏱️ Delayed message delivery
- 💰 Expensive fees and stamps
- 🤔 Confusing and unintuitive interface
- 🚫 Unreliable service and frequent outages

**Commonly reported bugs**

- Login issues and inability to access accounts
- Disappearing messages and photos
- Stamps not being properly deducted or credited
- Compatibility problems with newer device updates

**Most requested features**

- Read receipts for messages
- Ability to view full message history
- Improved notification system
- Easier photo/video attachment process
- Support for more currencies and countries

## Recent user reviews (10 of 356)

All indexed reviews: https://appshunter.io/ios/app/jpay/id584959322/reviews.md

### 1/5 — Unable to login

*2026-08-24, version 26.4.0*

I updated the app & when I tried to login it kept telling me to enter a valid email which I did

### 1/5 — Glitch

*2026-08-23, version 26.4.0*

It won’t let me create my account bc it keeps saying I am adding special characters or emojis. I’m not and want to be able to send my loved one money.

### 2/5 — Not user friendly

*2026-08-21, version 26.4.0*

I cannot believe that this app is this hard to sign in and to navigate, especially with the number of people who have to use it. I have only had to delete the app and reload it several times. Very poor.

### 1/5 — Can’t login

*2026-08-21, version 26.4.0*

Access denied every time I try to login

### 1/5 — This app is horrible

*2026-08-20, version 26.4.0*

I have been using access corrections for years and now that my person has been transferred I have to use this one ….. “go to settings’ well I can’t because I have been denied due to passing up the prompt to enter my birthday…. Absolutely horrible

### 1/5 — Age verification

*2026-08-19, version 26.4.0*

App is asking to share age. It won’t let you access the settings to accept the terms once you deny the first time. Doesn’t prompt to do what is asked of you. Just keep denying access. Come on it’s 2026z fix it!

### 1/5 — Login issues

*2026-08-18, version 26.4.0*

Unable to log in to app for about a week now, keeps saying access denied

### 1/5 — Poorly Developed App

*2026-08-17, version 26.4.0*

I’ve had the app for a short while and have had trouble logging in each time. In fact, the app has disallowed me from ever logging in. I’ve found that it is much easier to navigate the app via a desktop computer.

### 1/5 — No login

*2026-08-15, version 26.4.0*

Good idea if it would actually work. I downloaded the app, made an account and it won’t allow me to login. Also the app appears incredibly out of date so certainly that doesn’t help.

### 1/5 — Ms

*2026-08-14, version 26.4.0*

Most terrible app in history of downloading apps! Updates seem like every day…. Still no improvements in services

## Frequently asked questions about JPay

### What does the JPay app do?

The JPay app allows users to stay connected with incarcerated individuals. It facilitates sending money to trust accounts, sending and receiving emails, photos, eCards, and videograms. Users can also purchase tablets for their contacts and fund their media accounts.

### What are the key features of JPay?

Key features include sending money via credit/debit card, purchasing stamps for emails and videograms, sending and receiving emails with photo attachments, sending short videograms, and purchasing tablets for incarcerated contacts to fund their media content.

### Is JPay free to use?

The JPay app itself is free to download and use. However, there are in-app purchases for services like sending money, emails, videograms, and purchasing tablets or media content for your contact.

### What is the primary use case for JPay?

The primary use case is to maintain communication and provide support to incarcerated individuals. This includes financial support through money transfers, emotional support through messages and media, and facilitating access to digital content via tablets.

### Is JPay available everywhere?

Service availability varies by facility. Not all services offered by JPay may be available at every correctional institution. It is recommended to check the specific availability for the facility your contact is housed in.

## Version history (last 5 releases)

### 26.5.0 — 2026-08-25

User improvements and minor bug fixes.  New minimum OS is now 18

### 26.4.0 — 2026-08-05

User improvements and minor bug fixes.

### 26.3.0 — 2026-06-02

New name and address requirements for online accounts and minor bug fixes.

### 26.2.0 — 2026-04-10

Bug Fixes & Improvements: Resolves intermittent issues affecting profile creation, profile updates and payments.

### 26.1.0 — 2026-03-27

Minor bug fixes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*