# JRNL — user reviews > 51 indexed App Store user reviews of JRNL by Keizu, LLC, rated 3.45/5 from 11 ratings. - Source: https://appshunter.io/ios/app/jrnl/id1036338627/reviews - App overview in markdown: https://appshunter.io/ios/app/jrnl/id1036338627.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 2 ## Newest reviews (11 of 51) ### 4/5 — Pricing is not clear *2024-03-02* Random charges with no billing receipts or subscription details. Otherwise love the app ### 2/5 — Keeps crashing *2020-08-30, version 1.5.7* This app was a good idea, and I’ve used it for several years. However I can’t use it anymore. I will be moving my journal to another app. It keeps crashing midway through an entry and I lose my whole entry. I don’t have time for this. Do not download. ### 2/5 — Desktop only?? *2020-02-23, version 1.5.7* The app is glitchy and doesn't respond well. Most of the time, when I use it, it won't record anything in the entry. It's very annoying. I live using this online journal, but would be grateful for some development on the app side. ### 2/5 — Needs updating *2019-11-10, version 1.5.7* I’ve been using this journal off and on for awhile and I’ve enjoyed it overall just some needing of updates and things like auto save and a personal lock so no one can just open and lately it won’t even work at all. I go and type and it’s blank. I created a ticket and no one ever gets back to me. I liked it before cause it was overall simple to use so it makes me sad cause I can’t seem to use it anymore 😞 ### 2/5 — Erases entries *2019-11-02, version 1.5.7* While the concept and layout of the app is nice, there is a major flaw that should make anybody think twice before using this to record important and valuable information. If you don’t constantly save your entry while writing it, or stop and come back to finish it later, and even jump to a different screen within the app before you scroll all the way to the bottom and save wherever you’re at, you lose all of the content of the entry. Ive reached out to the developers and so had my wife with no response. It also is terrible when trying to type an entry from anything other than a desktop computer. The type in the screen lags considerably from what you’re typing after 10 or 15 minutes of use. I’ve checked other apps with the same hardware and the condition is not repeatable which tells me it’s is the app. I gave it two stars and not one because the layout and concept is really quite good. But that’s not worth much if it’s flawed functionally. Find a different solution for your digital journaling. Notability works great. ### 2/5 — I Really Want to Like It *2019-05-19, version 1.5.7* This app is so out-of-date, it still doesn’t support the (no longer new) iPhone X screen size. I’ve messaged them a couple times in the past about bugs, and to their credit, they reply. But then they promise updates will be out soon...that was over a year ago. I think it’s time to move on to other, better ways of journaling. ### 2/5 — Limited *2019-03-12, version 1.5.7* The app crashes regularly when I upload pictures and slows down considerably every time I enter something longer than about 200 words. I really like using it on my computer but it is disappointing that we cannot access all of the entries in like a “blogspot” kind of way where you just scroll down and see them all (or you could compare that to a feed on Instagram or Facebook). With JRNL you can only see your entries month by month and it is very inconvenient. It makes re-reading my entries or searching for a specific one very difficult as I cannot do a CTRL + F search or such. Could this be changed please? ### 4/5 — Loading pictures *2018-07-10, version 1.5.7* I love this app! I’ve been using it for years. The conscience of being able to just add my pics or memories from my phone or my computer is great, I love being able to go back and put in entries I forgot, too. My only complaint is the tech issues with loading multiple pics. ### 2/5 — No longer my favorite journal app.. *2018-03-05, version 1.5.7* I once had rated this app 5 stars. I was using this app for a little over 7 months, and I never really looked around at other journal apps. JRNL does what it’s supposed to, somewhat. The mobile and web version are both incredibly clunky and are not easy to use without something glitching up. I did enjoy JRNL for a while, and tried to work through it’s issues, but I eventually moved to Day One Journal. I hope that JRNL improves. ### 4/5 — Will there be an Andriod version??? *2018-01-25, version 1.5.7* The computer version is excellent, and I love JRNL , but please please update the IOS version and create an Andriod app! ### 3/5 — Please add fingerprint or PW *2017-06-06, version 1.5.7* I have recently discovered and downloaded this app. I love it, but will likely delete because of lack of security/privacy through the app. The website of course requires a PW, so why not the app? Or even better, a fingerprint scan option instead? Otherwise, its great. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not saving. *2022-10-08, version 2.3.4* I try to save photos and written text but when I push save it all just goes away ### 1/5 — What happened *2021-07-07, version 2.3.1* New update not working properly. ### 1/5 — Was great until recently *2021-06-07, version 1.5.7* I just get errors now even after deleting and reinstalling. I need an app that works on both my iPhone and iPad so I can record thoughts wherever I am. Don’t bother! ### 1/5 — Good for reading your entries only *2019-12-28, version 1.5.7* When I type no text shows up. ### 1/5 — Worst online journal ever! *2019-03-27, version 1.5.7* I started using JRNL in 2017. My entries were sporadic, but I used it that year and in 2018. I always saw my earlier entries when I logged on. At the start of this year I made several entries and didn’t really think about what I written in the previous 2 years. More recently I wanted to “look back” and discovered that every single entry from the last 2 years is gone! I won’t bore you with the long story, but Customer Support has no answers. If you value what you write, DO NOT USE JRNL. ### 1/5 — Won’t let me log in *2019-03-15, version 1.5.7* When I try logging in I get a message which says “Login error unable to connect to host” I even tried deleting the app and re-downloading it and it didn’t do anything to help ### 1/5 — No auto save *2018-11-27, version 1.5.7* I always liked the online LDSJournal and used it for years before it was acquired by JRNL. I was really excited they had an app but it has been a consistent disappointment. The features don’t work well, and the biggest issue is no auto save. I spent over an hour documenting a trip I had just taken, and I toggled to another app to check something and when I switched back everything was GONE. I hadn’t even closed out of the app! Too frustrating to lose all that effort and time. And this is not the first time I’ve had this problem. This occurrence just reminded me why I seldom use the app. I will be finding another journal app. Not going to make that mistake again. ### 1/5 — Lost important notes *2018-03-31, version 1.5.7* This was my first time using JRNL. I was excited and it seemed pretty straightforward. I took notes for 2 hours on something very important and personal to me, and then closed the app and was looking at something else. Apparently my entire entry was not saved. There is no auto save?? And no prompting on my first use to save my entry? I just lost several pages of notes and wasted 2 hours using this app. ### 1/5 — Account Activation E-mail Never Came.... *2018-01-03, version 1.5.7* Sooooo as much as I would love to leave a sparkling review for this app, I just can’t do it. Like, I literally cannot. Why? Well, it may be because I can’t even access my account. The activation email never arrived. I have only one email address that I would have used to signup for the service and I double checked all of my info before I hit the submit button.... so I’m pretty darn sure that it didn’t get sent somewhere else. I even tried resetting the password, but I haven’t gotten an email for that either! Any help would be appreciated! ### 1/5 — Slow and laggy as you type... and no PIN or fingerprint to protect your Journals. *2017-07-06, version 1.5.7* If you would even both to test your own app, you'd know that as you begin typing into a new journal entry things seems to going all fine and dandy. As you maybe get 5 or 6 lines down in a single paragraphs, things just start grinding to a halt, super lag, and typing shows up late, and sometimes letters get input out of order, and then trying to select with your finger the correct place of the cursor is super laggy. I've found that as soon as you double-enter, and create a new separate paragraph, speed is then restored. What the heck is this?!?! It's so inconvenient and dumb! Also, you have no way of securing the app. No fingerprint, no PIN. If i get up and walk away, there should be a timeout and a PIN or fingerprint lockout. And every time I open the app I should be greeted with this lock as well. My iPad is sometimes shared among individuals. I should be able to safely and comfortable hand my iPad over to someone, loan it to them, etc. and not worry about them opening my JRNL app and reading my Journal. ## Most praised reviews (10 highest-rated) ### 5/5 — Loving the update! *2021-09-06, version 2.3.4* The updates to the app are so much better! Loads a little bit slow, but overall I love it! I love the sharing component that’s been added and the ability to create an entire Shared Journal. It gives me the ability to create a safe space to share my thoughts with my friends and family without being afraid of judgement. So awesome. ### 5/5 — A vast improvement *2021-08-21, version 2.3.3* It seems like it has been years since JRNL was updated, but I have to admit it was worth the wait. I can create multiple journals, shared journals for family, I can upload all media types, and I can publish it all to a book for my kids. I’m grateful my commitment to the platform has paid off. ### 5/5 — App needs work but site is great! *2021-07-11, version 2.3.2* Love the theory and website functionality and the app will be up to par soon I’m sure. ### 5/5 — Amazing Update! *2021-06-24, version 2.2.1* I’ve been waiting for this day!! I’ve used the web version on my laptop for the past couple of years because the app was terrible. This new version is amazing. I haven’t explored everything but the simple fact that it auto saves a d doesn’t feet my entries is amazing. ### 5/5 — Jrnl is my go-to app ! *2019-09-23, version 1.5.7* I love this App! I can do soo much journaling while I’m on the move . I will be having it all printed and bound in the future as a personal history ! ### 5/5 — Best journal I have *2019-05-27, version 1.5.7* I love that I can pick up a book, make a new journal and each time I read I can add an entry to that. It’s simple. It emails my entries in so they are time stamped. Still the best app and oldest app I have. ### 5/5 — Amazing app and journal service *2018-10-21, version 1.5.7* I’ve been using JRNL for over 5 years now, mostly on my computer. I love how it all syncs and is so easy to add pictures. I also love the “about me” prompts to record a living history for our children and further descendants to read about us someday :) ### 5/5 — Two thumbs up *2018-02-10, version 1.5.7* Love this app! Not sure what everyone is talking about with the crashing and the lagging— I’ve been lucky, I guess. Nothing like that for me. It makes journaling so easy and convenient. ### 5/5 — Awesome *2017-11-13, version 1.5.7* Grate app for when you don’t feel like actually being on a computer for the website. You can lay in bed or just be on the go and get your thoughts down. Works the same. ### 5/5 — Love It!! *2017-02-13, version 1.5.5* Just the type of journaling app I have been looking for!! So easy to use and the books look amazing when printed! I tell anyone who will listen how much I love it! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*