# JSX: How I Fly — user reviews > 27 indexed App Store user reviews of JSX by Delux Public Charter, LLC, rated 3.60/5 from 117 ratings. - Source: https://appshunter.io/ios/app/jsx-how-i-fly/id6503615463/reviews - App overview in markdown: https://appshunter.io/ios/app/jsx-how-i-fly/id6503615463.md - Rating breakdown: 5★ 67 · 4★ 6 · 3★ 5 · 2★ 13 · 1★ 26 ## Newest reviews (7 of 27) ### 2/5 — Fix your password reset on iOS *2025-11-03* The login process is a mess. First, my autofilled password from the passwords app doesn’t work all of a sudden even though I’ve used it countless times before. And then once I reset my password and created a new password in Safari, the “Reset Password” button just doesn’t work. Doesn’t work in the Chrome app either. Had to go get on my laptop and wasted about 10 mins. I simply don’t understand how such a simple, critical function for a professional app doesn’t work in 2025. ### 2/5 — Redundant *2025-07-17* Why is it that every-time I open the app I get redirected to a page that says to try out the new improved app? I already have the “new improved app” I don’t need to be redirected like I’ve been for months now! **Developer response:** Thanks for your feedback; we appreciate you bringing this to our attention. If you’re open to it, please email us at appfeedback@jsx.com so we can get more information to work on improving the experience. ### 2/5 — Not remembering my trips *2025-02-10* When I book a flight on United, then open the JSX app to add the JSX confirmation number, it doesn’t save it under “My Trips” like it should. Please fix. **Developer response:** Thanks for your feedback—we appreciate you bringing this to our attention. If you’re open to it, please email us at appfeedback@jsx.com so we can get more information to work on improving the experience. ### 2/5 — Won’t populate My Trips *2025-02-02, version 1.3.6* The app seems fine, and I do love the airline. However, I have an upcoming trip and it doesn’t show in My Trips. I can search for it via confirmation code and it pops up, but once I leave the screen it once again says I have no trips. ### 2/5 — Authentication Failure *2024-12-22* I tried using my existing login which didn’t work so I created a new account which didn’t work either. **Developer response:** We’re truly sorry to hear this and appreciate your feedback. We’ve made some updates and are confident this issue has been resolved. We’d love for you to give the app another try, and please don’t hesitate to reach out at appfeedback@jsx.com. Thank you for giving us the opportunity to improve! ### 1/5 — Authentication Failire *2024-12-17, version 1.3.4* I can’t sign in using my username and password, both of which work on my laptop but won’t work on this iPhone app ### 1/5 — Signing up! *2024-10-11* I can't register! It keeps giving me “authentication failure” **Developer response:** We’re truly sorry to hear this and appreciate your feedback. We’ve made some updates and are confident this issue has been resolved. We’d love for you to give the app another try, and please don’t hesitate to reach out at appfeedback@jsx.com. Thank you for giving us the opportunity to improve! ## Most critical reviews (10 lowest-rated) ### 1/5 — Non functional *2026-06-26* It’s impossible to pick a home city while signing up, which is a requirement for new account creation. Which means it’s impossible to create a new account in the app. ### 1/5 — Worst airline app I’ve used *2026-03-11* Constant problems signing in. So frustrating ### 1/5 — App is useless *2026-01-11* Every time I try to login, they refuse my password, really annoying.. The entire website is not customer friendly. Where they go, from where is ridiculous!! ### 1/5 — Not happy *2025-12-21* I booked my flight from Dallas to Vegas in November. At the airport my seat was changed without discussing with me from 12C to 3A. I am handicapped and I called JSX after booking to specifically request the seat and paid for it. I need the extra room because I am handicapped. Very unhappy customer. Jeanne Blair ### 1/5 — User Interface *2025-11-21* Quite literally the WORST app I have ever used for any airline. I could have my 10 year old sister create a better app than whatever this is. Great service but wow, shocking how bad this app is. ### 1/5 — Glitchy *2025-08-28, version 1.3.26* Great airline. But bad app. ### 1/5 — Bad update *2025-07-25* I cannot even get it to open anymore. Didn’t end up booking and used another flight option because of difficulty **Developer response:** Thanks for your feedback; we appreciate you bringing this to our attention. If you’re open to it, please email us at appfeedback@jsx.com so we can get more information to work on improving the experience. ### 1/5 — Log in *2025-05-31* How many times do I need to register this thing just keeps writing me back to the beginning again if this is the way your app works how do your planes fly? **Developer response:** Thank you for making us aware of this. If you’re open to it, please email us at appfeedback@jsx.com so we can get more information to work on improving the experience. ### 1/5 — Updated App *2025-02-17* Your app is unworkable! Didn’t anyone from your company Try to book a ticket to see if the app works? It is ridiculous and really reflects poorly on your company and particularly on your IT department. I wound up having to call and speak with someone directly. To tell you the truth, that wasn’t a great experience either as the operator was talking through a headset, and I could barely understand her. Whoever heads up the department that’s responsible needs a needs to increase their level of professionalism. Steve Simon 612–8 02–1930 **Developer response:** We’re sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback like this seriously and want to ensure we’re providing the best possible experience. Our team will be reaching out to gather more details so we can address the issue. If you’d like to share additional information, please feel free to contact us directly at appfeedback@jsx.com. We truly appreciate your patience and the opportunity to improve. ### 1/5 — Can’t authenticate *2025-01-08* Updated app, now I can’t log in, keep getting an error saying that it can’t authenticate my information… **Developer response:** We’re truly sorry to hear this and appreciate your feedback. We’ve made some updates and are confident this issue has been resolved. We’d love for you to give the app another try, and please don’t hesitate to reach out at appfeedback@jsx.com. Thank you for giving us the opportunity to improve! ## Most praised reviews (10 highest-rated) ### 5/5 — Simplicity matches the service. *2026-07-01* At first the app seems buggy but we are used to over complicated offerings. jSX has few offerings and keep it simple so the app matches that simplicity. I also don’t feel like I’m being over marketed to. I like it. ### 5/5 — great app *2025-09-11* Love the UI ### 5/5 — Slick! *2025-08-22* Great app! Quick with a nice UI! ### 5/5 — Best flights ever *2025-01-20* JSX is the greatest airline of all time and the new app is perfect. Been a customer for 7 years and they keep getting better ### 5/5 — Love the interface *2024-09-20* Pretty intuitive and easy to use. ### 4/5 — App update worse *2026-08-28* I’ve flown on JSX a handful of times. I must say it is a very simple inconvenient way to fly. And I’m very happy with the overall service. But I recently tried to book a flight and future pricing has been removed for dates of travel. Very disappointing. ### 4/5 — Dark mode logo *2026-06-30* Small glitch happening. When I save the app into a folder instead of directly on iOS home screen, the black dark mode logo is replaced by the red logo. If I move to home screen or tap on the folder, the black dark mode app reappears. **Developer response:** Thanks for the detail! This has been logged and will be addressed in a future update. ### 3/5 — App is no good *2026-05-11* It surprises me for an airline that advertises itself as a premium option, has as bad of an app as they do. It’s awful. Doesn’t work have the time, data fields don’t load, received constant error messages that it can’t connect to mobile app services, which means you can’t pick seats or change flight details unless you call in. Really bad ### 3/5 — Inconvenient Login & Hidden Credit Vouchers *2025-02-03* Every time I log into the app, I’m forced to reset my password, which is frustrating. Additionally, credit vouchers are difficult to find—they’re hidden within the payment section. To see your available credit, you have to go through the payment process for a flight, which is inconvenient and inefficient. **Developer response:** Thank you for making us aware of this. If you’re open to it, please email us at appfeedback@jsx.com so we can get more information to work on improving the experience. ### 2/5 — Can’t view upcoming flights in app *2026-05-18* You can view or manage your flights from within the app (there’s a data error) and you need to go to the web to view it. Seems like a persistent error as it’s been this way for over a week. Not a good look for a premium airline. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*