# JSX — user reviews > 53 indexed App Store user reviews of JSX by Delux Public Charter, LLC, rated 4.31/5 from 428 ratings. - Source: https://appshunter.io/ios/app/jsx/id1498144404/reviews - App overview in markdown: https://appshunter.io/ios/app/jsx/id1498144404.md - Rating breakdown: 5★ 327 · 4★ 20 · 3★ 17 · 2★ 14 · 1★ 50 ## What do users think of JSX? Overall sentiment: negative **Pros** - ✈️ Excellent airline service and flight experience - 👍 Clean, simple, and intuitive UI design - 🚀 Quick and easy booking process - 📱 Digital boarding pass and contactless check-in - 🔔 Helpful push notifications for flight updates - 💳 Easy payment and profile management - 🎯 Streamlined private terminal experience **Cons** - 🐛 Frequent app freezing and crashes - ⏱️ Slow loading times and performance issues - 🔓 Login and authentication problems - 📊 Inconsistent data display across platforms - 🚫 Limited functionality compared to website - 💾 Poor data persistence and memory issues - 😤 Frustrating user experience despite good airline service **Commonly reported bugs** - App freezes on launch and during navigation - Error messages prevent most functions from working - Cannot load upcoming reservations - Boarding pass fails to add to Apple Wallet - Login credentials not saved between sessions - Itineraries display duplicated in app - App crashes with latest iOS updates - Server errors during account creation - Loading screen hangs indefinitely - Red error screen appears without resolution - Declined credit card charges processed incorrectly - Cannot change reservation dates across months - Incompatibility with iPhone SE2 and iPad **Most requested features** - Add boarding pass to Apple Wallet functionality - Ability to modify or cancel reservations in app - Save partner/passenger information for future bookings - Apple password integration for easier login - Landscape mode support for iPad - Add to calendar feature for booked flights - Dog section or pet accommodation information - Multi-trip booking functionality - Expand flight routes from LAX ## Newest reviews (18 of 53) ### 2/5 — Good flight terrible app and website experience *2023-04-30* Enjoyed the flight but both the app and website and even the call center were all incredibly frustrating and difficult to deal with. ### 3/5 — Ok when it works *2023-04-22* The “error while attempting to navigate “ error prevents most functions from working, but some basic details are accessible. Unfortunately upcoming reservations is not one of them. If addressed, could be a functional app once again. ### 2/5 — App needs some help *2023-03-24* I’ve used this app for over a year and while its great when it does work, it unsuccessfully loads most of the time. Either it takes over a minute to load the app, or it doesn’t successfully load your information and constantly gives errors. Even after restarting the app several times. I end up needing to use the desktop most of the time. ### 4/5 — Love JSX HATE the app *2023-02-23, version 1.0.207056* This app used to work! Now I can’t use it on iPhone or iPad, it opens and freezes. I realize I can go online and get what I need there but why have an app that doesn’t work? **Developer response:** We are sorry to hear this. Please contact us at appfeedback@jsx.com so we may troubleshoot this further. ### 3/5 — Can’t add boarding pass to Apple wallet *2023-02-21, version 1.0.207056* App just loads and doesn’t add once you hit the button to do so ### 3/5 — Cool but *2023-02-07, version 1.0.203613* Super convenient, too many dogs, there should be a dog section. ### 2/5 — Great Airline terrible app *2022-11-12, version 1.0.200933* I give the airline a 5 star the app a 1 star. Mind you on my computer I find the experience tech wise not much better than the app. App - Does not remember my reservation I have to enter the record locator every time I use it. - Tried to change my reservation from 12/1 to 11/30 I had to call as the app would not let me change months. - Does not remember my MileagePlus number - Both app and on my computer I can't get it to remember my personal email address even though it says saved. Again great airline lacking on the technology interface with the client. ### 4/5 — App Freezes Great Flight *2022-10-29, version 1.0.198596* Priced much closer to airline fares while delivering an experience much closer to private flying. I’ve been an airplane owner and presently Intl Heavy Cargo Pilot with considerable status on all major airlines. Pleasantly surprised by JSX aircraft seating. Small jet but big seats, no terminal, no long walks or trams, no lines, efficient security, good communication, and comfortable wait lounge. Please fix the app so it doesn’t regularly freeze.. ### 1/5 — Tons of bugs *2022-05-18, version 1.0.187664* Please fix this app. There are a lot of bugs. Can’t add boarding pass to wallet. ### 3/5 — When it works, it works well…when it works *2022-05-02, version 1.0.187664* Sadly, the JSX app freezes more often than it works. It just hangs. Tells me to wait because it’s loading and then nothing ever happens and none of the links or buttons work. I usually end up going to the website. ### 2/5 — Great idea and service *2022-03-12, version 1.0.181846* But a horrible app. ### 1/5 — Crash *2021-12-10, version 1.0.180387* This app never seems to work. Does it for other people? Will change rating if/when they fix it. ### 3/5 — Needs a few things *2021-10-05, version 1.0.179103* Great airline but app needs improvement. 1. Login from app is not connected to Apple password, meaning you need to type everything in. 2. No partner info is saved. I have to type all the info for my wife every time. Really? 3. Landscape mode on iPad is not good. 4. Can’t modify or cancel a reservation in the app. Website only. Why? Please improve it soon. ### 2/5 — Sloooow *2021-08-28, version 1.0.176136* This app freezes and takes too long to load anything. You’re better off going to the browser. Unfortunately ### 2/5 — Why does the app not work all of a sudden? *2021-08-24, version 1.0.176136* what’s the point in having the app if nothing loads anymore? The app is literally frozen, FIX IT. ### 1/5 — Don’t work *2021-08-21, version 1.0.176136* App is complete crap, all it does is freeze Can’t get anything- my god 4 months later still can’t even use this - fix this !!! ### 2/5 — App Fails *2021-07-27, version 1.0.175031* The app continues to freeze and not work. ### 1/5 — Won’t open and freezes *2021-07-26, version 1.0.175031* Used to love the app…. Now every time I try to use it it freezes. Total waste of time to even try. Tried to reload, still freezes. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2023-02-12, version 1.0.203613* The single worst app in the App Store. Never loads correctly. Takes 10-20 opens and force closes before it works. Can’t add boarding passes to Apple Wallet because of another app bug. Itineraries show up twice in the app. Great airline but forced to use other services because they don’t care enough to fix their garbage app. **Developer response:** We are sorry to hear this. Please contact us at appfeedback@jsx.com so we may troubleshoot this further. ### 1/5 — Excellent airline but unusable mobile app *2023-01-30, version 1.0.203613* Airline is great, but this app is unusable. For example, I cannot even log into my JSX account on the app. Use their website to book until the app gets fixed. ### 1/5 — Inconsistent!!!! *2023-01-10, version 1.0.203613* The app consistently crashes and hardly ever opens. You have to close the app 3 or 4 times before it might actually opens. I’ve spent 30 minutes trying to get it open and just gave up. ### 1/5 — Great service App still broken *2023-01-07, version 1.0.203613* App will not show upcoming flights that are available on the web site ### 1/5 — App is more frozen than the North Pole *2022-12-24, version 1.0.203613* Can’t rate anything more about the app because it hasn’t opened once without freezing. Completely useless. ### 1/5 — Barely usable *2022-12-01, version 1.0.202236* The app freezes on a various pages quite often, also opens a red screen and never moves from it. I was refreshed to have it work without freezing and then got a declined credit card from the app. Called credit card and they said the charge went through. Now calling JSX to try to get this resolved. The app is barely usable The update 11/23 didn’t help ### 1/5 — Super buggy *2022-11-03, version 1.0.198596* Super buggy. Needs to be like XO Jet ### 1/5 — Broken *2022-10-04, version 1.0.197171* App broke with latest iOS update ### 1/5 — Doesn’t work. *2022-08-18, version 1.0.193572* That’s it. Just flat out does not work. Kinda makes you wonder — If they care this little about their app (their single most client facing tool) do they even care about the planes we are to be flying on???? ### 1/5 — Please fix the app *2022-08-16, version 1.0.193572* It keeps freezing ## Most praised reviews (10 highest-rated) ### 5/5 — Great experience!!! *2023-02-16, version 1.0.203613* First time flying JSX and I used the app to change my seat, checked in with it too. Great experience using the app, so easy! Much better than my United app. Love the color scheme and UI too!! ### 5/5 — The best way to get to Vegas *2023-01-21, version 1.0.203613* My vacations start at the airport now. JSX takes away all the travel pain points Now I just need them to expand their flights out of LAX. ### 5/5 — Great App, Great Airline!!! *2020-08-08, version 1.0.149602* App is great! JSX is even greater! Big fan! ### 5/5 — Great app/ perfect accoutrement for best airline out there *2020-05-14, version 1.0.141784* JSX never fails to deliver. From concierge service and unmatched attention to customer experience, JSX has put the excitement and pleasure back in flying. Finally an easy to use app that makes booking simple and effortless. Well done once again JSX!! ### 5/5 — The Best Flight Experience *2020-05-14, version 1.0.141784* JSX is a wonderful experience! You skip the crowd and hop on. During these uncertain times you can count on JSX to get you to your destination safely and enjoyably. It is truly the best experience in aviation! I’m very happy they came out with an app. ### 5/5 — Great App For a Great Airline! *2020-05-07, version 1.0.141391* I love flying with JSX, and this app makes it even better! Easy to book, I’m looking forward to using the mobile boarding pass! ### 5/5 — Joyful Simple Xperience *2020-05-07, version 1.0.141391* True to JSX fashion, their app is smooth and user friendly! My password on the webpage wasn’t very secure (my fault!) so the app wouldn’t let me use an unsafe password. I couldn't figure this out myself so I called their customer support and Laufey was extremely helpful in explaining how to fix this. Once I made a better & more complex password, I was able to log on just fine. Thanks, JSX, for taking great care of me and making sure my information is secure!! ### 5/5 — Fun & Efficient *2020-04-23, version 1.0* A fun atmosphere, and easy. Quickly move through the private terminal to be greeted by a friendly staff. Once you try it, you’ll never go back to traditional travel. ### 5/5 — Simple and Clean *2020-04-16, version 1.0* Simple, easy to navigate and clean ### 5/5 — Best Airline *2020-04-15, version 1.0* Finally an app!!!! Works great and can’t wait to start booking again! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*