# Jucys Hamburgers — user reviews > 25 indexed App Store user reviews of Jucys Hamburgers by Maxey Property, rated 4.71/5 from 253 ratings. - Source: https://appshunter.io/ios/app/jucys-hamburgers/id1518891711/reviews - App overview in markdown: https://appshunter.io/ios/app/jucys-hamburgers/id1518891711.md - Rating breakdown: 5★ 219 · 4★ 18 · 3★ 6 · 2★ 1 · 1★ 10 ## What do users think of Jucys Hamburgers? Overall sentiment: negative **Pros** - 👍 Delicious food - 👍 Friendly staff - 👍 Consistently good food - 👍 Great value - 👍 Easy to navigate app - 👍 Good user interface **Cons** - 🐛 App not working - 🐛 Cannot redeem rewards - 🐛 Payment processing issues - 🐛 Password reset not working - 🐛 Unable to login - 🐛 App glitches - 🐛 Cannot order food - 🐛 App is useless - 🐛 Update broke the app - 🐛 Cannot customize orders - 🐛 Cannot add special instructions - 🐛 Fries are greasy and undercooked **Commonly reported bugs** - App not processing payments - Reward points not redeemable or visible - Password reset not working - Login issues (including with Apple ID) - App glitches requiring 'okay' click with no action - App not allowing food orders - App broken after update - App glitches placing orders for morning time - Cannot order for West Loop location in Tyler **Most requested features** - Allow order customization and special instructions - Fix reward point redemption - Enable payment processing - Improve app stability and performance - Allow login via Apple ID - Fix password reset functionality - Allow ordering for specific locations (e.g., West Loop, Tyler) - Add hash brown customization to taquitos - Add jalapeno ranch as a side option ## Newest reviews (5 of 25) ### 4/5 — Jucy’s *2022-09-04, version 21.7.0* Love Jucy’s. But can’t order hash browns on my taquitos or get aside jalapeno ranch on app. Need to get fixed. Thanks ### 5/5 — We love Jucy’s! *2020-12-24, version 20.7.0* Great service, high quality and delicious food, decent prices. ### 5/5 — Love Jucy’s! *2020-12-20, version 20.7.0* Service is great & food is fabulous!!!! ### 5/5 — Best place in town *2020-11-19, version 20.7.0* My family eats here at least once a week if not several times a week and enjoy it every time. Fresh hot and delicious! ### 4/5 — Jucys lover *2020-10-10, version 20.5.0* I’m excited about Jucys new App!!! I realize this is a new process for one of our favorite restaurants, but the App has a couple of flaws right from the start. There isn’t a place to customize or give special instructions for each item you order. My family always has special requests & it’s VERY HELPFUL to have a place to add this when your ordering in any App. I still had to call into the restaurant for our requests, which was a confusing process for the employees....? We have faith, in time the App will be modified & made better. In the meantime- looking forward to picking up our food!!!!!!! 🤞🏻🤞🏻the order will be correct! 😊 ## Most critical reviews (10 lowest-rated) ### 1/5 — Trash app *2024-10-20, version 24.0.2* You can’t order food. What is the point of the app? ### 1/5 — App performance *2024-09-03, version 24.0.2* The food and service is great. The apps features on the other hand are horrible. I cannot place an order after receiving my rewards, nor I can collect more points. I have to order via a browser. The app is useless ### 1/5 — Unable to login *2024-06-05, version 24.0.2* STILL DOES NOT WORK! ### 1/5 — Update broke the app *2024-05-12, version 24.0.2* Originally app would glitch and place order for morning time. Now it won’t allow me to place order at all. Months later after update and app not fixed… ### 1/5 — Update broke the app *2024-04-06* Originally app would glitch and place order for morning time. Now it won’t allow me to place order at all. ### 1/5 — Unable to login *2021-05-29, version 21.1.0* I’ve tried to register an account through apple and my email and get error messages every time. Tried uninstalling the app and still received the same messages. Shame. ### 2/5 — APP not working *2025-11-14, version 25.1.0* I love Jucy’s but the app still isn’t what it should be. You see reward points but nowhere to redeem them or to even see what you can redeem them for. Wouldn’t process payments and when we called to ask them about it she said they’ve been having problems and she could take my order but couldn’t honor the combo meals offered only on the app. We ended up eating something else. If your app doesn’t want to work, people are trying to use it, atleast honor the combo pricing. 🤷 ### 3/5 — App password reset not working *2025-10-24, version 25.1.0* I’ve not been able to reset my password or login using my Apple ID. ### 3/5 — Doesn’t let me order for west loop location *2021-10-15, version 21.6.0* Great app but it doesn’t let me order for the west loop location in Tyler by Austin other than that it a great app I love Jucys food ### 4/5 — Food awesome but app needs work *2025-09-09, version 24.0.2* The breakfast and burgers are awesome! Love the veggie scramble, salads, and hamburgers. The fries are not so good. I prefer crispy fries that are soft on inside. The fries are too greasy and not cooked long enough. Please work on the app. It seems to have some glitches. It says that it needs fine tuning and to click “okay”. When I click “okay” nothing happens! ## Most praised reviews (10 highest-rated) ### 5/5 — Best of all! *2026-05-04, version 26.0.1* The app is perfect, the food is even better. ### 5/5 — Review *2022-05-20, version 21.7.0* Every Monday evening, we enjoy the special at Marshall/Hwy 80 location and it’s consistently good each & every time! Best hamburger, fries and beans in town with such a friendly staff! Over the years, we’ve tried most items on menu and have never been disappointed. Keep up the good work; your loyal customers appreciate having access to an enjoyable eating experience time after time! Thank you!! ### 5/5 — Fantastic! *2022-03-07, version 21.7.0* Best food. Best employees Best price Best service. ### 5/5 — Great *2022-01-24, version 21.7.0* Great ### 5/5 — Maybe the BEST in ETex *2022-01-21, version 21.7.0* One of the best burgers I’ve eaten was at Jucys‼️I had the blu cheese bacon burger with the loaded fries. The burger was outstanding with just the right amount of blu cheese. The meat was a nice thickness and very flavorful! The loaded fries are a meal in themselves, with the fries loaded with cheese and bacon! Ask for the spicy jalapeño ranch dressing for dipping. A bit pricy for burger and fries but definitely worth it ! ### 5/5 — Great food all the time *2021-08-21, version 21.1.0* Thanks ### 5/5 — ❤️❤️ *2021-05-12, version 21.1.0* Love Jucy’s! ### 5/5 — SIMPLY THE BEST! *2021-04-11, version 21.1.0* YUMMM! ### 5/5 — Jucy’s made easy *2021-04-06, version 21.1.0* Very easy to navigate and had a good user interface. Makes it super easy and convenient to place orders. ### 5/5 — LOVE Jucys! *2021-03-20, version 21.1.0* I love the app.. and I LOVE LOVE LOVE the food! Never one complaint about anything I've ever tried.. ❤️😁 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*