# Jugnoo — user reviews > 51 indexed App Store user reviews of Jugnoo by Socomo Technologies Private Limited, rated 3.80/5 from 70 ratings. - Source: https://appshunter.io/ios/app/jugnoo/id882391317/reviews - App overview in markdown: https://appshunter.io/ios/app/jugnoo/id882391317.md - Rating breakdown: 5★ 32 · 4★ 17 · 3★ 4 · 2★ 9 · 1★ 8 ## Newest reviews (14 of 51) ### 2/5 — App not useful *2026-07-06* I support the app because there is no other means of public transport in my area BUT there are many problems with the app like: 1. There are practically no riders available. 2. EVERY Rider is too lazy to come to the pickup point even you are 1 km away. Making excuses like kids and requesting to cancel the ride. 3. Rider calls me 10-15 minutes after using the app and I’m even not able to see that my ride is actually booked. There is no confirmation for that. 4. You can’t change the pickup location in the app. I was facing issues. 5. Don’t know a third person called me to inform that there are no riders available in the city that too after 20 mins of waiting. 6. I’ve tried 10-12 times to book a ride, got calls from 2-3 riders but as i said they were too disinterested and lazy to pick me up from the location. At the end i had to walk half of the distance then i called the rider then he came for only 1 km that too outside the app. 7. Lastly, the price changes from 30 to 60 even for 5 meters difference between drop locations. Hopefully all these will get fixed next time when I’ll use the app. ### 3/5 — App hangs on iPhone *2025-08-31, version 4.2.4* Well, this app is good when I want to travel but sometimes when I try to enter the place I want to visit, the app automatically closes and this has happened frequently. Please work on it . ### 1/5 — App crashes *2023-08-16, version 3.3.1* Terrible doesn’t even load ### 1/5 — Location issues *2022-03-09* Worst experience i had out of all ;ola uber and all the other apps I was dropped at a completely different location later on when some worker in this app called me he told that it was completely my fault even when the location i gave was right this is so shameful I have a flight to catch today and i am late because of this ! I had to pay double the amount of money which I usually pay this was not expected **Developer response:** Hi, We are so sorry for the trouble faced by you. This is certainly not the experience we intend to provide. We request you to please write to us at support@jugnoo.in, with your registered contact details and we'll have your concern looked into on utmost priority thereafter. Regards, Team Jugnoo. ### 3/5 — Glitches and bugs *2021-10-05* I started using Jugnoo since past 2 months in early days it works properly and provides quick rides near by me but today after 2 months i face waiting time which can not be consider at all as I am using jugnoo for my daily work place it needs to do change in application otherwise fare price is quiet feasible **Developer response:** Hi, Sincere apologies for the unsatisfactory experience. We request you to please share your registered contact details at support@jugnoo.in and a representative will get in touch right away to assist you. Regards, Team Jugnoo ### 2/5 — Issues regarding live location and service not available in your locality *2021-09-05* Hey, I have been using Jugnoo since past 2 years. From last month, I am having issues regarding update of the driver’s live location and also sometimes it shows the service is not available in your location but I have taken rides from the same location a 100 times. Please help with these issues. This makes my experience really bad. **Developer response:** Hi Mansii, Apologies for the inconvenience caused. we will cascade it to the relevant team to look into this and make necessary changes to improve the situation for future. Regards, Team Jugnoo ### 1/5 — Disappointed with fare rates *2021-07-11* I booked my first ride today and I was extremely disappointed. When I booked a cab today it showed that I have to pay 125 rupees but when I reached destination it showed me to pay 175 rupees. When I complaint customer care they told that it was longest route. What is the fault of customer if route was selected by driver only, there is no involvement of customer, why customer have to pay extra ? I have never faced this experience before in other states while booking uber or OLA. But had a bad experience with this. Not going to suggest anyone this app if there is no solution to this. **Developer response:** Hi, We being a service based industry have rare instances where the experiences may be less than desirable. However, we address all our customers concerns and queries and help resolve them to the best of our capabilities. Give us a chance, we won't disappoint.b Reach out to us at support@jugnoo.in. Regards, Team Jugnoo ### 2/5 — Pathetic service *2020-12-02, version 3.1.1* Drivers who don’t want to go for ride accept the ride and then they’ll not call n not move at all. When you call, they’ll ask Paytm or cash. If you say Paytm then forget it .. driver won’t come and he won’t cancel the ride. Jugnoo should cancel tie ups with such drivers. Experienced many times. Drivers are rude.. Location : Mysore Freq of use : twice a day Frustration all the time. ### 1/5 — Terrible service. Driver refused to take me to destination and asked for more money. *2020-03-20* Driver refused to take me to destination and asked for more money. ### 2/5 — Hello Jugnu??. *2019-12-11, version 3.0.2* I had an experience of calling twice It was disaster as after accepting the rides they never turn up and after that no clue , tracking or msg .From driver.If you have to service in comparative world , please pull up your socks.A distressed Sr.Citizen Customers. ### 4/5 — Govind Ram *2019-11-05* While booking the Vehicle from location other than permanent residence address message of location issue comes as the location do not match with those available in App menu . Better , if Passenger can guide the driver by calling and giving the exact location . But now it is not permitted as per today experience . So I had to book another cab . Help number to book the ride by phone by all ready registered user may be useful and is suggested . Otherwise experience is good . **Developer response:** Hi Pariseema, Would like to inform you that when you open the app, we automatically use GPS and Wi-Fi to set your pickup location. You may also enter an exact address or search for a venue name by tapping the pickup location bar. You can reach us via in app chat support for any queries and concerns. Team Jugnoo. ### 3/5 — Payment Problem *2019-09-21* App is good I suffered down time various time on it but overall its good. The main problem is related to payment acceptance by riders they always ask whether payment is through cash at the time of booking and mostly they avoid (or say me to cancel) the ride if payment is through digital mode I know auto drivers rely on cash for various reasons but it’s back office job to train them properly and guide them to use digital payment methods. Their main expenses are like petrol gas etc They can easily use the digital money recieved from Custmer over such places. You people should encourage them and teach them how to manage reciepts and expenses recieved through any mode. **Developer response:** Hi Sourav, We are going to conduct training sessions for our drivers to increase their efficiency and serve you better. You can also raise a complaint against the specific driver who deny for the E wallets from our in-app support and we will ensure a satisfactory resolution. Team Jugnoo. ### 1/5 — Pathetic services *2018-10-09* Drivers never agree for paytm or wallet payment and force you to pay in cash. If you can’t pay in cash, they will directly cancel the request. Also, these people in order to inflate the bill, drive slowly in order to bump on every signal and also, would opt for the longest routes on their wish. Hence, your bill of 50 will sum to 80 in no time. Not to be surprised, the policies are not so stringent in the company to regulate the whims and ill and malpractice of these drivers. Initially the services were good but now it has deteriorated with time. They have even increased the fare. Moreover, the fare always ends up in an odd figure, so when you don’t have change either you have to end up paying 4-5 rs. extra to the already inflated bill, cz their drives surprisingly never have “change and chillers” to give you in return. **Developer response:** Hi, We apologise for the bad experience you had. Constantly trying to improve the quality of drivers. Will really appreciate if you can raise a complaint from our In-App chat support against the specific drivers. Team Jugnoo ### 1/5 — Fake peoples *2018-10-03* Jugnoo says that for 4 km it will just take 29 rs they are lying to you .. it was my first time in Jugnoo when I riding the ride is just 2km and the driver takes me 70 rs for 2km I complained about that they said you didn’t use any coupon but I applied that coupon..and then it was my 2nd and last time when I call Jugnoo again the ride is of 2km they take me 90 rs and that driver take more passengers with him what is this I will give 90 rs for sitting alone or with the passengers and that driver is abusing to me I complained about that but Jugnoo don’t take any attention I want my money back you fraud peoples **Developer response:** Hi Tanish, It seems you faced some issues with the fare, kindly reach out to us on our In-App chat support with your ride details, will be happy to help. Team Jugnoo ## Most critical reviews (10 lowest-rated) ### 1/5 — Driver asks for additional fare *2026-03-07* The fare shown at the time of booking should be full and final. Sometimes the driver will ask for extra money, and will keep on insisting. Otherwise there will be additional charges - airport charges - for example, that get added at the end of the trip. If airport charges have to be added, then it should be shown at the time of booking not at the time of ending the trip. This shows that you are trying to take your customers for a ride. Pun intended. Please make money by providing good services, not by charging customers secretly. One star. ### 1/5 — Too many issues *2026-02-15* When I am opening scheduled rides option, in that option history is showing. Please fix it. Also chat option not working. Only one time I was able to chat, after chatting one time the message bar vanished. Please work on frontend in ios. Now there is no option to message in app so I am writing my issue here. Also one email support option is there, when I am writing my issue there and clicking on submit then “ unable to send mail” error is coming. So many issues are there. ### 1/5 — Doest work when needed *2026-02-13, version 4.2.6* The app, does not allow you to book a ride even though you don’t I have not cancelled any rides yet. Being a new app user from a different country, this app did not work when not needed. Would now rely on different apps instead. ### 1/5 — Disappointed-Customer care is useless *2025-09-02* I downloaded the Jugnoo app yesterday mainly because of their referral offer. They clearly mentioned that once the referred person completes a ride, I would get two free ride unlocks. But nothing happened! When I reached out to customer care, instead of resolving the issue, the representative gave completely useless and nonsense responses. This feels like a total scam and a very bad experience for me. If Jugnoo can’t keep their word on simple offers, how can anyone trust them for regular rides? Really disappointing and not at all customer-friendly. ### 1/5 — Unusable Due to Frequent Crashes *2025-07-08* I had high hopes for this app based on its features and overall concept. However, the experience has been frustrating due to constant crashes. Whether I’m navigating between screens or simply trying to book a ride, the app shuts down unexpectedly far too often. It’s clear the developers put effort into the design and user interface, but stability should be the top priority. A beautiful app is of no use if it doesn’t function reliably. I hope the team takes user feedback seriously and pushes out a fix soon, because right now, it’s practically unusable. Until the crashing issues are resolved, I can’t recommend this app—no matter how promising it looks on the surface. ### 1/5 — Very bad experience *2025-07-03* This app is really the worst app because sometimes drivers are not available and all the time when drivers have accepted they are busy in their own calls while we are waiting for them to respond but still after calling number of times they don’t receive call neither they cancel the ride. And the amount which the app shows while booking the ride is less and while reaching the destination the amount charged is very much high than the one displayed while booking . So overall this is the worst app ### 1/5 — Disappointing *2025-02-17* Had a very disappointing experience with your service. The driver’s job is to drop passengers at their destination, not to engage in unnecessary personal conversations that make them uncomfortable. My sister was so disturbed by the questions and judgmental attitude that she called me crying. This isn’t about one driver—it’s a problem with the mindset of many in Kashmir. A cab service should make passengers feel safe, not scrutinized. Your drivers have no right to comment on how someone dresses or what choices they make. Whether a woman covers her head or not is none of their business. I could have filed a police complaint, but I know this behavior is common here. Still, it needs to change. Train your drivers to be professional—do the job, drive, and move on. We pay for a ride, not for unwanted opinions. ### 1/5 — Over charging and lying *2024-06-17* They take from long routes by saying that traffic is jam from the shorter distance and than over charge … when you mail the authority about it they say they will refund some amount back in 24-48 hours but then weeks pass and they don’t refund … when again asked about the refund they lie and say you have used the money which was refunded in jugnoo wallet … they are cheap company and the drivers are always over charging but taking longer routes . ### 1/5 — Pathetic services *2024-05-11* I am female person, Today i book Jugnoo bike taxi. But the driver was not looking trustworthy and vehicle condition was pathetic. Still i sat on the vehicle, but within 100 meter the vehicle got brake-down it was not starting. And because of this i need to cancel my ride but i was not able to cancel it as there was no any option was there in your application. And then i had to walk till main road. I told driver to cancel it. But driver kept continuously calling me. Which is not a good thing as female. From now onward i am not going to use this application and suggest other people not use as i have a very bad experience. ### 1/5 — Payment Issue *2024-04-26* Appreciate that this service is in Kashmir. The most alarming part of my experience came after completing the ride. To my astonishment, the final fare displayed on the app was substantially higher than the fare quoted at the beginning of the journey. When I reached out to Jugnoo customer support for clarification, I was met with vague explanations and attempts to justify the inflated pricing through surge pricing algorithms. They give the excuse that the place was somewhere else, but the thing is it was on the app and I selected it what they suggested in the app. I thought for one time it’s alright they will improve it but they are charging money seamlessly without any reason. I cannot reach out to their customer support every-time this happens. I know you can improve this, so better you do this. That’s all I can say. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice app *2023-04-12, version 3.3.1* Very well organized application ### 5/5 — Unexpected *2023-03-25* The app provides very fast service, I havent had any trouble with booking until now. Even Uber has some issues with drivers and bookings but this is unexpectedly good. Havent waited more than 6 mins for a cab and I hav ridden at least 20 times. Appreciate the makers! But I would suggest the improvement of app AI and introduction of SUV’s. ### 5/5 — Unbeatable in market *2019-05-07, version 2.3.8* I am glad that I came across this app! It’s like my travel partner for lifelong! I totally like the service which is so affordable with great coupons provided by them on daily bases. I had trouble but you guys jumped on it and resolved it within minutes! Customer care knows the value of there customer Will recommend to everyone ### 5/5 — Jugnoo is the best *2019-03-19, version 2.3.7* This is a great app. I used this first time with some apprehension but quickly discovered its versatility. Love the driver call back feature as one can explain the exact location even if different from auto load. The fare is no more a mystery. You can see your driver on the map and best is the route of travel. No more fear of getting cheated. This a must have app in India for anyone. ### 5/5 — Amazing Experience *2018-07-11* In a city like vadodara which is expanding at an amazing rate, this app is like a boon for people commuting to and from extreme ends of the city. Very friendly interface and super easy to use. Using it in Phone 6s and crash rate so far has been zero. Hope it keeps it up. Must have app for those days wen uber and ola apps decide to stall every time or resort to their extortion tactics. ### 5/5 — Good app, great customer support and amazing service *2018-02-06, version 2.2.4* I became an instant fan of the app as well as the service. Having used Uber in US I can with great confidence say that Jugnoo is a fantastic product. Kudos to the team!! ### 5/5 — Excellent service! *2017-09-22* A wonderful app- easy to use and useful features. The auto service is reliable and drivers are polite. I count on Jugnoo when I travel in the city, some drivers refuse duty if you're paying through Paytm or any such wallet but you get a replacement very soon. It's great for Ahmedabad for sure, I recommend it. ### 5/5 — Best app *2017-07-17, version 2.1.32* Guys one the best app Which can give u ride when ever u want ### 5/5 — Awesome app *2016-09-04, version 2.1.2* Quick, efficient and comparably cheap rides!! Thanks! ### 5/5 — Awesome *2016-04-26, version 1.5.3* Got to know abt this in khujliwal's even/odd day scheme. And this jugnoo helped me alot. M totally satisfied with this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*