# Jumia Food - Food delivery — user reviews > 54 indexed App Store user reviews of Jumia Food by AFRICA ECOMMERCE SERVICES, rated 4.03/5 from 8,931 ratings. - Source: https://appshunter.io/ios/app/jumia-food-food-delivery/id1113993339/reviews - App overview in markdown: https://appshunter.io/ios/app/jumia-food-food-delivery/id1113993339.md - Rating breakdown: 5★ 5,251 · 4★ 1,427 · 3★ 650 · 2★ 437 · 1★ 1,160 ## What do users think of Jumia Food? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Reliable service - 🛒 Good food options - 💳 Convenient payment options **Cons** - 🐛 Frequent order cancellations - 📞 Poor customer service - ⏱️ Delayed deliveries - 🔄 Incorrect orders - 💰 Refund issues **Commonly reported bugs** - App crashes and bugs - Payment processing issues - Inaccurate delivery estimates **Most requested features** - Improve communication with customers - Provide better compensation for mistakes - Allow order cancellations and modifications - Expand restaurant selection ## Newest reviews (17 of 54) ### 2/5 — Can’t pay. Rider made me go get mobile money to complete payment *2023-06-03* So I don’t live near the town and when I made an order on Jumia for food, it wouldn’t accept my payment was denied. That’s ok. There’s other apps I could have used, however before I could complete my purchase on another app - Glovo, which doesn’t give me grief - a Jumia rep called me and assured me that my purchase could still go through if I was willing to send the money to their rider. When the rider brought my food he wouldn’t let me send the money to him and I had to go through the inconvenience of leaving my premises to go find money to pay the rider. I’m deleting the app after this since my payments don’t go through anyway. It was a nice app at the beginning, though. I was even impressed with the rep who called me immediately after my purchase failed to go through. I just was unhappy with the effort I had to make to pay them. Goodbye. ### 2/5 — Amazing food options, terrible user experience. *2022-06-26, version 5.5.1* Making an account, customer assistance, designating locations, are all extremely exhausting and draining things to go through. I lost my appetite just trying to sign in and figure everything out. There surely has to be a faster and more efficient way of doing this. Advice for people downloading jumia anytime soon. Create your account and make sure you are no missing anything. Also make sure you never forget a password or order from somewhere not so popular. **Developer response:** We’re really sorry for any unsatisfactory experience you had with our services.Your feedback will be forwarded to the appropriate department to be considered, and kindly note that we're working on improving our services in all aspects and we hope that it meets your expectations very soon. Our apologies for any inconvenience we may have caused you! ### 1/5 — Inconvenient *2022-02-22, version 5.3.0* I am American staying in a foreign country, so I can’t write or read the language of the country too well, the app doesn’t allow me to choose English translations because it isn’t spoken in this country. Which is only one part of the problem, the Jumia drivers/delivery people that are working seemingly don’t have the information they need to drop of the food at the correct address. I normally would have someone translate to a lost delivery driver where to go, after calling and messaging me on what’s app for about 15-20 minutes. ### 3/5 — Annoying *2022-01-25, version 5.2.2* The most annoying thing about this delivery app, you order the food, they call and confirm IMMEDIATELY. Cool. BUT THEN the delivery guy calls and asks you to WhatsApp him. Then on WhatsApp, he asks a million times what your location is. You send a map screenshot. They can’t see it. You send your address, they have no clue, you literally have to give ur geographic coordinates. SUPER inconvenient. If the Jumia person can call with my exact info and address where is the breakdown in communication that the driver has NO IDEA how to find me?? STOP HIRING DRIVERS WHO DONT HAVE DATA ON THEIR PHONES/NO GPS WITHOUT WIFI. It’s my duty to pay for the food, not guide the driver to my house. That shouldn’t be my problem!!!! Also, they offer a lot of discount codes and when you try to apply them, they disappear at checkout. A very annoying bug. **Developer response:** We’re really sorry for any unsatisfactory experience you had with our services.Your feedback will be forwarded to the appropriate department to be considered, and kindly note that we're working on improving our services in all aspects and we hope that it meets your expectations very soon. Our apologies for any inconvenience we may have caused you! ### 3/5 — Delivering wrong choice of food *2022-01-16, version 5.2.2* I don’t think it’s right that I ordered for fried rice n you are delivering jollof rice to me simply because that’s what you have available and without informing me, or brining coke to me instead of Fanta I ordered just because u only have coke available , It’s totally wrong. Now recently , you guys have removed the choice option. You just bring anything u like ### 4/5 — BAD CUSTOMER SERVICE *2021-12-19, version 5.2.1* This app do not think about customers, they think about their benefits alone, jumia food demanded to pay my food before delivery, I paid and after sometime jumia send me gmail that they cancelled my order, I placed this order on 12th December, jumia food has taken my money and hasn’t refund me, I talked to customer service several times but it seems they really stole from me, it’s a pity how your service is so poor, I won’t recommend jumia food to anyone, you can steal from customers to build up your company, if jumia cancelled order then why not refund money as soon as order is cancelled, jumia food is trash, you place an order and they later cancel the order and take your money **Developer response:** We are sincerely sorry for this bad experience! Would it be possible to give us your feedback, by sending us an email with your order code to food.reviews@jumia.com so that we can take the necessary actions and ensure that this bad experience does not happen again? ### 2/5 — Do not refund for missing items *2021-12-14, version 5.2.1* I ordered from Mister Wok, I noticed right away after opening my bag of food my spring rolls was missing. I reached out to Jumia immediately to inform them of error. Also after tasting food it was disgusting. I requested for food to be picked up and needed refund for old nasty food. To this day I do not have refund for missing item. I understand they did not acknowledge gross food but at least refund me for the food I did not receive. I have reached out many times regarding my order but no help from customer service. However, my other orders which are correct, I have no complaints. **Developer response:** We are sincerely sorry for this bad experience! Would it be possible to give us your feedback, by sending us an email with your order code and your country to food.reviews@jumia.com so that we can take the necessary actions and ensure that this bad experience does not happen again? ### 4/5 — App is fine but delivery time estimates are often inaccurate *2021-10-31, version 5.1.0* Sometimes the app crashes halfway through an order, though fortunately it tends to remember the order when you relaunch. The bigger problem is that deliveries often take a lot longer than estimated by the app. ### 1/5 — Frustrating and annoying: Payment Order Issue *2021-10-28, version 5.1.0* I placed an order on the app, made payment with my card. I got debited and the app said “we attempted to process the payment with your bank. Unfortunately, it did not work due to some issues. We recommend that you try again, choose a different method” which I did and I got debited again with a different bank and still got the same error message... Please rectify this issue instantly. Your support service is not responding too... Poor and annoying ### 1/5 — Missing items *2021-07-25, version 4.9.0* Today I was missing an item & the process for getting a store credit was unnecessarily difficult. The consultant that assisted me lied about them calling to try to get in contact with me & not being able to reach me, hung up in my face when he realized his mistake. (We had spoken already twice before then about the missing item) in the end they’re supposed to be giving me a voucher but it has to be to the same restaurant. Frustrating to say the least. ### 3/5 — Hit and Miss *2021-06-15, version 4.8.0* Using the app to order can be seemless most times. But I find some aspect of the app lacking. Like the notes part, the person taking the orders never looks at the notes for instructions say you are ordering food for someone. And they never look at new addresses they call and want to deliver to my domiciled address even if I am not there. They need more restaurants on the platform. ### 1/5 — Terrible service *2021-05-26, version 4.8.0* Ordered for food around 4:40pm, delivery at 6:30pm. And yet i got the wrong order. My orders goes to another person, he opens it and then the dispatch calls to say i was right what he gave me wasn’t mine. This is crap service to be honest. We deliver food with all sensitivity that comes with it they still do their best to get it wrong. Imagine if you are allergic to something and that’s what gets delivered to you 😡😡😡😡😡. This is messed up. It’s now 7:40pm and i am still waiting for a re-order. ### 1/5 — Terrible customer service *2021-05-26, version 4.8.0* Ordered groceries from Carrefour, including Häagen Dazs ice cream. Order was your take about two hours to arrive (fine), but the delivery person picked up my order almost 1.5 hours prior to delivery. The ice cream package had melted completely and dropped out over the entire order. Customer service promised to get back to me within 24 hours, but 48 hours later they never did. Room for improvement on the customer service follow up. I’ll be deleting the app and using alternatives. ### 1/5 — Bad *2021-05-24, version 4.8.0* So a few months back I rated this app to be the best cause they actually were but everything’s changed,for some time now it takes over 3hours for them to deliver food that u placed an order for They leave u waiting for the food u placed and won’t tell u anything reasonable at least Last time I ordered food around 11am they had me still waiting around 2pm I spoke to multiple agents they all told me the order didn’t go through I found a different option and got my food only for their driver to call me around 3to4 pm to deliver the food whilst I had already spent money on de other option cus their agents told me de order didn’t go through Another bad thing is once u place ur order u can’t cancel it so you’re just stuck waiting for them This has happened soo many times that I had to come on here and write this review Why would u deliver someone breakfast at dinner time how????? ### 4/5 — Jumia is the best *2021-03-12, version 4.6.2* The food almost always arrives before the estimated time. The delivery people are friendly. The only bad thing about the app is I can’t pay with credit card because Jumia Pay doesn’t work. I’ve contacted Jumia and they just replied that there was no problem but I’ve deleted the app and reinstalled and tried all sorts of things, but it doesn’t work. ### 1/5 — waited two and a half hours for my order *2021-01-19, version 4.5.0* my first two orders i placed online were canceled due to an issue with the app, saying that my mpesa was linked to another account when i’ve never even used this app before. i called the representative and was told to restart the app and that she would order for me by phone and that my order would arrive in less than 30 min. that was at 5 pm that i spoke to her, an hour later i called again and asked where my order was and another woman told me it was expired and that i should hav received an email confirmation if it went through... i had nothing in my inbox, so the first woman i spoke to basically lied and was just mouth service and no help at all. the actual order placed by the second rep i got confirmation from was placed a little after six and i didn’t get my food until 7:30! ### 1/5 — Bunch of crooks *2021-01-11, version 4.5.0* I’ve ordered food from KFC, I’ve paid via my credit card, the order was cancelled and the payment was confirmed since I’ve checked my bank account, I’ve claimed expense and It has been 3 months now and I haven’t received anything. Knowing that I was always in touch sending e-mail and stuff, they’ve told that I’ll get back my money, just check the wallet balance in Jumia Pay when I’ve checked I’ve found nothing so they were just playing around and stole people’s money..So, don’t install this app because tbh it’s useless and they’re not professionals. They don’t give a f* of the customer, what it matters only for them is money. BUNCH OF CROOKS !!! **Developer response:** Hello ! We're sorry if you're having an unpleasant experience on the app and we'd be more than glad to help. Kindly contact us with more details at: Food.reviews@jumia.com to look into this for you and make things right. Looking forward to hearing from you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Frustrating Experience - Poor Service and Delayed Refund *2023-10-30* I recently had an incredibly frustrating experience with the Jumia app, and I feel compelled to share my disappointment. I placed an order, paid for services, and eagerly anticipated the delivery. However, to my dismay, the service was canceled without any reasonable explanation. What's more disheartening is the lack of alternatives provided. Instead, I was informed that a refund would be initiated within 3-7 days. Imagine the inconvenience of being left without the service I paid for and no clear resolution in sight. This situation becomes even more critical when considering that, for some users, this might be their last bit of money. What if this was the dinner they were looking forward to, and now they are left hungry and without alternatives? Customer service should not just be about processing transactions but also about understanding and addressing the real-life impact of these transactions on individuals. This experience has left me questioning the reliability of the Jumia app and its commitment to customer satisfaction. I hope this review serves as a wake-up call for Jumia to improve its customer service, communication, and provide better alternatives when services are canceled. Users should feel confident that their money is well-spent, and in situations like these, they need more than vague promises of refunds. Disappointed, ADEKUNLE. ### 1/5 — Worst app EVER!! *2023-09-07* I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦‍♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm ### 1/5 — Worst app EVER!! *2023-09-04* I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦‍♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm ### 1/5 — Complain *2023-02-14, version 6.2.3* I ordered food from this restaurant called Owanbe Cuisine Restaurant here on this app and they brought me food without meat inside while i fully paid for everything including the meat , I trashed this food now with hunger and anger , the annoying thing is I can’t even contact customer service or call the vendor just the rider and he said they refused to take his call . Make sure they’re out of this app because I’ve ordered food from them Before 18k and they brought the wrong food for me with less quality . This is nonsense and it makes this app useless because you can’t make complaints to robots **Developer response:** Nous sommes sincèrement désolés pour cette mauvaise expérience ! Serait-il possible de nous faire part de votre feedback, en nous envoyant un email avec votre code commande à: food.reviews@jumia.com afin que nous puissions mettre en place les actions nécessaires et faire en sorte que cette mauvaise expérience ne se reproduise plus ? ### 1/5 — Customer service is non existent *2023-02-10, version 6.2.3* Everything is great until you need any kind of customer service at all, which they do not provide. I canceled an order after 2 hours of waiting for it. 15 minutes later a driver showed up with food that was not even close to what I ordered and literally screamed at me until I paid him. I’ve written several emails to Jumia and they have done NOTHING. This is not an isolated incident. Save yourself money and headache and go with one of the competitors. ### 1/5 — Terrible service, terrible app, terrible riders *2023-01-28, version 6.2.3* I wouldn’t advice anyone to make use of this app. They have one of the worse customer service and their riders are extremely rude and unprofessional, just today one has dissappeared with my order after trying to play games with me. There’s no option on the app to speak with a direct customer care who can call things in order before it escalates. On the app there is no form of contact us apart from the BOT chat!!! How can a bot chat handle a missing order?????? Lastly they will ask you to send an email if you have an issue, EMAIL??? IN Nigeria. For an urgent delivery issue. Very wrong and bad, what happened to live lines and all that??? Extremely disappointed ### 1/5 — Glass in my food *2022-11-10, version 5.9.7* I found glass while I was chewing my food, I was in shock as I was about to swallow it. I came forward to Jumia food’s customer service and they handled it so poorly they didn’t take the whole situation seriously and it felt as if they are used to customers finding glass in their food. Glass is one of the most deadliest items you could find in your food and yet Jumia did not even care and they sent me a voucher telling me i could only purchase again from that same restaurant. Like how on earth do you even expect me to ever eat from that place ever again. ### 1/5 — Constant delay of food *2022-09-28, version 5.9.3* I ordered for food on several occasions and you people never disappoint. You deliver food after 4 hours or more. Who does that? Jumia food fell off and I won’t recommend that anyone should deal with you people. Your customer care is Also filled with bunch of clueless people.. how do you run a company and you can’t be prompt with your services . I’m yet to get my food after 5 hours .. you people can eat the food. It doesn’t matter anymore ### 1/5 — Very annoying, don’t bother wasting your time on this app *2022-07-03, version 5.6.0* Too many bugs and errors I’ve been encountering several problems buying food through this rubbish app Lack of efficiency and proficiency. They just care about their pocket, and zero interest and care for their customers I will advice, don’t bother downloading this app. It’s a waste of time…they don’t deserve any rating If possible, apple store should delete this app from their system Their services are the worst you’ll experience in your quest for food delivery services. Out of uncountable experiences, I’m so pained on how bad they’ve treated me with no remorse at all and it’s crazy how many times I’ve been frustrated and famished to the extent of wanting to swear for the CEO of this app after ordering food and it will take years before it will be accepted and not just that, your orders will be declined by their so called dispatch rider for unreasonable reason…Omo una do me something wey hurt me badly and I no go forget I’m deleting this app from my device after dropping this review. Just saying that you guys should stop all this rubbish services which don’t fit your name A whole Jumia for that matter!!! ### 1/5 — Don’t pay by your card *2022-05-08, version 5.4.0* I was thinking to eat something that I said let’s try Jumia food, so I made the order and I paid by card, I was waiting for like 45 minutes then they cancel it with no reason.. then they didn’t give my money back !!? They said that they pot on Jumia wallet!!!!!??! It was already late then I couldn’t eat nothing because the only 100 Dhs I had it was token by Jumia and they put it on Jumia wallet I couldn’t use it till next they 🤦🏻‍♂️😡😩 ## Most praised reviews (10 highest-rated) ### 5/5 — Carefour orders *2021-05-22, version 4.8.0* This is one just best things! I used it for all my Carefour shopping and I just love the fact that you have Jumia guys at the store to help us, especially the one in Nyali. I save time, money and get the best deals and services while I’m home. 🙏🏼 Plus the fee delivery! On point ### 5/5 — Great so far! *2021-02-20, version 4.6.2* We’ve used this app at least three times now and have had nothing but good experiences. The delivery is always faster than the stated time and I like that you can track progress of your order. I only wish there were more restaurants that used this app! ### 5/5 — Decent in Kampala *2019-01-25, version 2.4.2* The app does exactly what it’s meant to do, and on rare occasions when things go wrong the support team usually calls me. There should be better compensation when mistakes are made however, I have had situations where the restaurant delivering the food or the app has some kind of miscommunication and when they do finally bring the food it’s cold and soggy... Jumia should hold restaurants responsible for making a fresh order or at least throw something extra in, discount, voucher for next order with that restaurant, along those lines. When my order finally came in late and cold and soggy they didn’t even have the decency to put include some sauce smh WHERE DA SAUCE ### 5/5 — This app is like a secret weapon *2018-12-17, version 2.4.2* So this one time I had like a little get together with friends and we were maaad hungry and our usual food biker guy who was supposed to deliver food to us wasn’t available 1 hour of hunger, man I just made an order through this app and it didn’t even take that long, all the way to my place. ### 5/5 — Great app *2018-11-10, version 2.4.0* The app is great in Mombasa and customer service has always been fantastic. They’ve helped when restaurants have taken too long and when restaurants have forgotten items. I’m looking forward to the addition of more restaurants and to continue using the app! It reminds me of Postmates in the US but with the chance to be better :) The addition of promocodes would be cool for avid users as a way to say thank you ### 5/5 — Functionality of app and Service are all good. *2018-09-21, version 2.2.0* This app hardly ever crashes or hang so I’m pleased about that (iPhone X). With regard to the service it tells me 1hr and brings within 1hr. There’s absolutely nothing wrong with that because they do what they say; And whenever there is a problem with my order Jumia informs me and I am able to act accordingly. ### 5/5 — Great service and reliable *2018-06-21, version 2.1.0* Jumia has proven to match, reliability, and responsiveness with the quality of service they provide in the food delivery business solution. I have never been let down on the delivery time and by allowing me to track my order, it has put me control of management my expectations. Kudos to Jumia. ### 5/5 — I will never go hungry again *2017-08-11, version 1.1* The list of restaurants and the far reach is so impressive that I know that wherever I am and whatever day it is, I have no worries about where I will get my meals from. An extra added bonus? Their service delivery is prompt. 10/10 would recommend ### 5/5 — Excellent App! *2017-01-13, version 1.1* Generally this app works really well. It has never failed to get my food ordered and delivered -especially helpful on this days I'm pressed for time or just don't feel like going out. There is sometimes a long delay between placing an order and having the restaurant confirm. But that is likely an issue with certain restaurants rather than a problem with the app. ### 4/5 — Good but basic *2022-04-12, version 5.4.0* When an order is straight forward or there are no adjustments needed, then it’s great. If I want to add anything, subtract anything, adjust, anything other then what’s exactly on the menu, it gets difficult. I would like to see more options. Example, to call them from the app, cancel or adjust the order immediately, additional items such as “no onions”, things like that. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*