# JumiaPay — user reviews > 127 indexed App Store user reviews of JumiaPay by Africa Internet Group, rated 4.63/5 from 7,528 ratings. - Source: https://appshunter.io/ios/app/jumiapay/id1294620379/reviews - App overview in markdown: https://appshunter.io/ios/app/jumiapay/id1294620379.md - Rating breakdown: 5★ 6,231 · 4★ 643 · 3★ 274 · 2★ 107 · 1★ 314 ## What do users think of JumiaPay? Overall sentiment: negative **Pros** - 🚀 Fast and reliable - 💡 Convenient all-in-one app - 👍 User-friendly interface - 🤑 Offers discounts and cashback **Cons** - 🐛 Buggy and unstable - 🤯 Poor customer service - 💸 Deceptive promotional offers - 🤔 Confusing payment process - 🔒 Security and trust issues **Commonly reported bugs** - App crashes on sign-in - Payment features not working - Wallet balance not reflecting correctly - Promotional codes not working as advertised **Most requested features** - Restore iTunes gift card option for Nigeria - Add Vodafone as alternative payment method - Improve wallet balance withdrawal process - Simplify login and account management ## Newest reviews (20 of 127) ### 2/5 — Country *2026-02-23, version 3.12.0* Is the app only for Egypt? Because the selection of country,Egypt is the only country there ### 3/5 — Gift cards *2023-09-27, version 3.9.9* We can’t buy gift cards no more ! Y’all fix that !!! ### 1/5 — Voucher tab not working *2023-08-08, version 3.9.9* Why can’t someone purchase an iTunes gift card on the app again? ### 4/5 — JumiaPay *2023-07-10, version 3.9.9* Jumia pay is great app but the voucher section doesn’t seems to work Check it. Thanks 😊 ### 4/5 — Unable to load *2023-07-06* High so unfortunately I’m back again cause the voucher option is no longer working Please developers I seriously need to purchase a voucher asap **Developer response:** We’re really sorry for any unsatisfactory experience you had with our services.Your feedback will be forwarded to the appropriate department to be considered, and kindly note that we're working on improving our services in all aspects and we hope that it meets your expectations very soon. ### 3/5 — 😞😞😞 *2023-06-22, version 3.9.9* Hello Jumia have u stop the gift cards ### 1/5 — The gift card section is not working no more is there a problem? *2023-06-22, version 3.9.9* I have been trying to purchase a gift card for some days now and the page seems to not load is it a general problem ? ### 1/5 — Criminal charges *2023-05-28, version 3.9.9* It use to be really good until all of a sudden they introduced insane service charges that ended up being double the service cost, you buy something and the charges are double that price, the company probably doesn't understand economics of scale or just believe the brand name will ensure equilibrum. Over and out ### 3/5 — Could not register from USA *2023-05-23, version 3.9.9* I couldn’t register on Jumia pay because my phone number in USA. USA is not listed on the country to choose from. Please advise me how to register using my phone number in USA. Thank you Sent from my iPhone ### 1/5 — Jumia is scam *2023-05-22, version 3.9.9* Jumia I have not refund my money for over seven good months now Not in my wallet, not in my account. None of them have their fund money I have sent the email over 30 email to them with no reply ### 1/5 — Preying on their customer *2023-05-11, version 3.9.9* Maybe I will say the goods and services are okay but when it comes to support team especially when it comes failed transactions it’s a waste of time . I paid to the account that JumiaPay provided and I was debited but JumiaPay was unable to confirm my payment on two different occasions and when I sort to write to the support team which I was asked to provide some information for investigation which I did. But behold since then JumiaPay never get back to me despite sending them emails including screenshots from my bank that shows they actually got the money but nothing comes out of it for over a month and few weeks now. Looking for a way to delete my account information and unsubscribe from their service.😔😔😔 ### 2/5 — Poor service lately *2023-04-29, version 3.9.9* You guys should work on the app please lately your service has really been poor. I’ve been trying to buy iTunes gift cards for over a week now but the platform is falling to provide me account details to make deposits. ### 1/5 — I need help *2023-04-23, version 3.9.9* I bought an Apple card twice and got no code and money was sent to the account in the application Please help ### 1/5 — I expected more from Jumia guess I was wrong *2023-04-05, version 3.9.9* No live customer service only email and it takes forever to get a refund I have sent countless emails up till now nothing been refunded back to my account I followed all the procedures correctly made the transfer within minutes (1min$30secs)and Immediately I made the transfer for my iTunes card voucher code it said refunded I don’t see any sense in that if y’all not going to refund my money just be plain and say you guys scammed me not giving keep telling me to wait till God knows when ### 1/5 — Scam alert *2023-04-02, version 3.9.9* This app is scam I wanted to buy a giftcard they put my money in the app and I tried to withdraw it and I didn’t get it since march 21st till date. Don’t download this app❗️❗️ ### 4/5 — Free fire not available in gaming *2023-03-10, version 3.9.8* Please you guys should bring back freefire diamond voucher. This app is what I’ve been looking for, for a long time and now it’s not available there anymore. Please bring freefire diamond voucher back. ### 1/5 — Jumia pay are thieves and want to defraud people *2023-03-10, version 3.9.8* I purchased an item and I was to checkout using the bank transfer feature, i then transferred to the account provided by then within 10 minutes. I waited but they didn’t confirm my payment and my money has been sent, I wrote to their frustrating customer service and they told me it would be resolved in 2 day’s but it’s been 3 weeks and nothing, they no longer reply to me anymore. I also later made a purchase of 14,900 which didn’t go through and up until now I can’t withdraw my money from the app. Even when I followed the process it was shown that the transaction was completed but nothing reflected in my account. Please return my money, and I advice people not to use this app anymore. It’s a scam app!!!! ### 1/5 — Voucher code *2023-03-04, version 3.9.8* This is my first time buying free fire voucher code from you and you sent me used code…this is nonsense ### 1/5 — This app is so bad *2023-02-19, version 3.9.8* Trust me I tried this app and it’s so bad ### 3/5 — Error *2022-12-28, version 3.9.7* I was told to update my Jumia pay for me to transfer money to bank, I updated it now, it’s still asking me to update again… and there’s no other update 😏… why this error?? ## Most critical reviews (10 lowest-rated) ### 1/5 — Complain *2026-08-15, version 3.13.0* Why is jumiapay not available in my country Nigerian? ### 1/5 — The app location service *2026-06-20, version 3.13.0* It’s stuck in Egypt whereas am in Nigeria so why the hell would that be ? It’s a time wasting and bad app ### 1/5 — Why is Jumia pay app not available for Nigeria ? Only Egypt ??? Why ?? *2026-03-27, version 3.12.0* Why is Jumia pay app not available for Nigeria ? Only Egypt ??? Why ?? ### 1/5 — Country selection *2025-11-04, version 3.12.0* The only country available is Egypt🙄 ### 1/5 — No changing country options *2025-08-20, version 3.12.0* Why are they showing me only Egypt country while I’m in nigeria please do something about this app ### 1/5 — Unorganized and unprofessional *2025-02-19, version 3.12.0* Made an order and waited weeks for me to receive a message that there was an unsuccessful attempt where no agent called me then 48 hours later (past the promised delivery window) i received an email with an agent contact. I called the agent and he no longer worked at Jumia. My item ended up not being delivered and cancelled. This was so unorganized, unprofessional and very disappointing. I’ll never recommend anyone to order anything from this company. The only thing they do good is apologize for the inconvenience they cause. ### 1/5 — SCAM *2024-11-21, version 3.12.0* Be careful !!!! Totally scam (الله يعطيكم العداب) ### 1/5 — Refund *2023-12-23, version 3.10.0* Please return my money I tried to withdraw ### 1/5 — This app is lame and bad *2023-12-08, version 3.10.0* I returned something I got a refund but it wasn’t sent to my bank account it was transferred to my jumia account I tried to withdraw it to my access bank it said transaction failed and I was debited and it still shows transaction in progress in transaction history ### 1/5 — Very stupid app *2023-08-18, version 3.9.9* I have been trying to withdraw my funds and it’s not letting me, I want my money or I will sue ## Most praised reviews (10 highest-rated) ### 5/5 — Pc *2022-11-12, version 3.9.6* Please I need pc I want to buy pc please have pc ### 5/5 — Very reliable *2022-10-18, version 3.9.2* Really very reliable and super easy in usage and fast now i use it for all my transactions ### 5/5 — Super cool *2022-10-02, version 3.9.2* Love it 😍 ### 5/5 — 💖 *2022-08-29, version 3.9.1* 💖 ### 5/5 — Excellent *2022-08-22, version 3.9.0* Very good ### 5/5 — Good app *2022-07-21, version 3.9.0* T ### 5/5 — Mr *2022-07-20, version 3.9.0* They’re just the best !!! ### 5/5 — Good *2022-06-29* Enjoying it. So fast and sleek. Thanks for the bonus **Developer response:** We really do take pride in catering to our customers' needs the best way we can .. so glad to be of your service. Best regards & Have a nice day ! ### 5/5 — Amazing app *2022-06-25, version 3.9.0* I love this well organized best app ever to order and pay your bills ### 5/5 — You are the best *2022-06-25, version 3.9.0* Okay --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*