# Jupay — user reviews > 89 indexed App Store user reviews of Jupay by Juni Holdings Inc, rated 4.70/5 from 2,743 ratings. - Source: https://appshunter.io/ios/app/jupay/id1441559846/reviews - App overview in markdown: https://appshunter.io/ios/app/jupay/id1441559846.md - Rating breakdown: 5★ 2,328 · 4★ 211 · 3★ 70 · 2★ 30 · 1★ 104 ## What do users think of Jupay? Overall sentiment: neutral **Pros** - 🚀 Fast and reliable money transfers - 🔒 Secure personal information - 👍 User-friendly app - 💰 Great exchange rates **Cons** - 🐛 App crashes and freezes - 🤖 Poor customer service - ⚠️ Accounts being flagged for no reason - 🕰️ Slow money delivery **Commonly reported bugs** - App not opening on some devices - Issues with adding/updating payment methods - Pending transactions not being processed **Most requested features** - Update personal information easily - Improve app stability and performance - Enhance customer service responsiveness ## Newest reviews (12 of 89) ### 3/5 — The app *2026-05-25, version 8.4.8+152* For about a month now I’ve not been able to open my app it’s been stuck ### 4/5 — Best rate *2026-01-20, version 8.3.5+141* Jupay is the best money transfer app good rate and exceptional customer service ### 4/5 — Ju *2026-01-16, version 8.3.5+141* Jupay has really good rate and nice services ### 3/5 — Good *2025-10-17, version 8.3.0+136* It’s very convenient ### 2/5 — . *2025-04-09, version 5.8* App not working after update ### 2/5 — The app *2025-01-20, version 5.0* For about a month now I’ve not been able to open my app it’s been stuck ### 5/5 — Bad Customer Service *2024-12-20, version 5.0* I had a very bad experience using this app. I call customer service and the money will take 24- 72 hours to be refunded even though the transaction is not going through. ### 5/5 — App not opening *2024-12-15, version 4.9* The App can not open on my phone. Are there any issues going on? ### 5/5 — Best Money Transfer App *2024-10-30, version 4.7* They are always got the best rate and very safe and convenient to use. I just love it ### 5/5 — Review *2024-10-28, version 4.6* Wonderful great fabulous amazing ### 5/5 — Me *2024-10-14, version 4.6* You ### 4/5 — Cool *2024-10-13, version 4.6* Cool ## Most critical reviews (10 lowest-rated) ### 1/5 — Hv *2026-05-10, version 8.4.8+152* Worst app ever ### 1/5 — Horrible app *2026-01-16, version 8.3.5+141* Horrible app ### 1/5 — App Registration Not working *2025-11-02, version 8.3.0+136* I’ve tried registering after installing but stays on loading forever; this has been ongoing for months. ### 1/5 — Bad services *2025-09-24, version 8.2.7+132* Terrible services ### 1/5 — App not working *2025-05-20, version 5.9* Fix your app so many troubles ### 1/5 — Issues *2025-03-08, version 5.3* I sent money more than a week ago but my receipiants have not received it. ### 1/5 — Joke *2025-01-02, version 5.0* Customer service is a complete joke!! . App won’t allow you to update your personal information . ### 1/5 — Money can’t be sent *2024-11-10, version 4.7* It says contact customer care while’s sending money I’m new ### 1/5 — Very poor *2024-10-09, version 4.6* I opened account and was blocked the same day ### 1/5 — Awful customer service *2024-04-27, version 3.5* Terrible customer service No one cares when u run into issues It’s about time u invest in customer service ## Most praised reviews (10 highest-rated) ### 5/5 — The most reliable app *2026-08-14, version 8.5.5+159* I have use this money transfer app for number is the best of the best I recommend it always to friends and family ### 5/5 — Fastest *2026-08-07, version 8.5.3+157* Best and fast , I love it ### 5/5 — Better than others *2026-07-19, version 8.5.3+157* Very simple to use Quick for the receiver and fair rate ### 5/5 — Fast and very convenient *2026-03-21, version 8.4.0+146* Jupay is one of the best money transfer apps and it’s very fast, secure and reliable. It doesn’t take a lot of time and transactions are fast and simple The customer service is very helpful and always there whenever you call I would recommend Jupay to anyone who wants to transfer money around ### 5/5 — Excellent Customer Service *2026-01-26, version 8.3.6+142* The rep Abigail absolutely crushed it! 😊 She's super patient, really listens to complaints, and makes sure issues get solved. Great job, Abigail!! 🙌 ### 5/5 — Great job *2026-01-15, version 8.3.5+141* Very excellent network for transfer ### 5/5 — General Performance *2025-12-05, version 8.3.0+136* It’s good.You performing good in almost everything. ### 5/5 — Jupay *2025-04-14, version 5.8* Best in the transition of money to Africa ### 5/5 — I love using Jupay app it’s fast and reliable 💜💜💜💜💜💜❤️❤️❤️❤️❤️❤️💜💜💜❤️💜❤️ *2025-03-14, version 5.3* Love Jupay it’s fast and easy and reliable ❤️💜❤️💜❤️💜❤️💜🌹🌹🌹 ### 5/5 — 5 Star *2025-02-27, version 5.3* Awesome rates and customer service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*