# Jurny Driver — user reviews > 90 indexed App Store user reviews of Jurny Driver by Jurny Technologies LLC, rated 2.90/5 from 539 ratings. - Source: https://appshunter.io/ios/app/jurny-driver/id1668465147/reviews - App overview in markdown: https://appshunter.io/ios/app/jurny-driver/id1668465147.md - Rating breakdown: 5★ 227 · 4★ 14 · 3★ 16 · 2★ 16 · 1★ 266 ## What do users think of Jurny Driver? Overall sentiment: negative **Pros** - 👍 Good app and customer service - 💰 Decent pay and on-time payments - 🚗 Interesting 'go-home' feature **Cons** - 🕰️ Disrespect for drivers' time - 💰 Exploitative and low wages - 🤬 Abusive and coercive practices - 🤖 Terrible customer support - 🔒 Unfair account blocking - 🚗 Unreliable trip assignments - 💰 Deceptive pricing and hidden fees **Commonly reported bugs** - Glitches with live data and trip notifications - Inconsistent trip pricing and cancellation issues **Most requested features** - Morning reservation option - Improved trip assignment transparency ## Newest reviews (19 of 90) ### 2/5 — Driver sometimes pay very cheap *2026-07-06, version 1.8.31* Drivers be careful before accepting the trip , they pay way less than uber/lyft and no extra money even if you wait 1 hour ### 1/5 — Bad service *2026-05-22, version 1.8.27* They steal the money from you Don’t work with this company., and any wrong in the app or exactly your account you will suspend your account. ### 1/5 — 🤬 *2026-05-13, version 1.8.25* According to the navigation in the app, I used a toll bridge, but when I finished the trip they didn't refund me for the bridge fee. The total trip cost was only 14 ＄but the bridge fee cost me 7.95 What a terrible app ### 1/5 — Horrible company *2026-04-24, version 1.8.23* They treat our driver like slave. Dont work for them!!! ### 1/5 — Цены и отношение *2026-04-24, version 1.8.23* Ехать 20мин за пассажирами и при этом они отменят или просто еще ждать 10мин при этом цены очень низкие ### 1/5 — Nothing *2026-04-24, version 1.8.23* Worst app to work with ### 1/5 — Unfair Dispatch System and Poor Manager Behavior Toward Drivers *2026-04-17* Title: Unfair Dispatch System and Poor Manager Behavior Toward Drivers I have worked with this company and feel disappointed with how drivers are treated. The scheduling system may look organized, but in reality it often sends trip requests that are very far away, sometimes 5 to 6 miles just for pickup. After accepting the ride, it can show 25 to 30 minutes pickup time, which wastes the driver’s time, fuel, and energy. In many cases, the fare amount is not reasonable compared to the long pickup distance. Drivers may need to drive several miles to pick up the passenger, then only receive a short drop-off trip of 1 to 3 miles. This creates frustration and makes it hard for drivers to earn fairly. Another serious issue is management behavior. Some employees are polite and helpful, but the managers often speak disrespectfully and treat drivers badly when concerns are raised. Drivers deserve respect because they are the ones keeping the service running. The company should improve its dispatch system so drivers are matched with closer passengers and receive fair trip offers. Management should also learn to communicate professionally and treat drivers with respect. Without drivers, the company cannot succeed. ### 1/5 — Never join this camapany *2026-03-31, version 1.8.17* This is crazy campany . You gonna regret it ### 1/5 — Manager Mr. Paul bevaboir is very bad *2026-03-11, version 1.8.17* Manger Mr Paul is really stupid.he doing very bad behavior with every driver ### 1/5 — Warning *2026-03-06* Dear TLC drivers, I want to warn you about my experience with Journey company. This company does not respect drivers’ time at all. Even for very simple issues they tell you to come to the office. The office itself is very disorganized. For example, drug tests for TLC drivers usually cost around $34 in most places, but here they charge $50 and only accept cash. Yesterday I went to the office and reopened my account. But today they closed it again. When I called to ask why, they said they need an inspection picture and that I have to make another appointment. They waste drivers’ time and money. Please be careful and think twice before working with this company. ### 1/5 — 体验 *2026-03-02, version 1.8.17* Planning part-time jobs after the second half of last year are garbage, hurry home ### 1/5 — Horrible customer service *2026-02-02, version 1.8.14* There seems to be a lack of accountability when customers submit fake complaints, resulting in unwarranted account locks. To add to the frustration, the account can only be reinstated during a narrow time frame, from 12-1 pm, and requires a personal visit, demonstrating a clear disregard for the impact on the individual's profession. ### 1/5 — About MANAGER PAUL *2026-01-31, version 1.8.14* The manager PAUL is really stupid.he don’t respect any driver.he doing bad behavior with 90% drivers.so jurney management have to change him ### 1/5 — Muy mala mala *2026-01-20, version 1.8.14* Muy mala ### 1/5 — Con artists *2026-01-16, version 1.8.14* Fo not drive for this company guys. They dont follow tlc regulations.they you can drive sometimes like 20 miles 1 hour and get just 16 dollars.also they keep your kney and dont pay your paychecks ### 1/5 — Worst experience *2025-12-23* I have worst experience with this company think twice before joining them and picking up their rides they don’t care about the driver time I pick up ride and I had to wait there for more than 30 minutes and I was not able to no show so for $32 I spent almost 1.30 hour 20 minutes for picking up 30 waited there and 40 minutes to drop off passenger bad management ### 1/5 — The drivers nightmare, *2025-12-12, version 1.8.12* If you got something else to do please don’t even bother driving here.all I have to say, it’s waste of time , gas, and energy. It’s not worth at all , the support team is not professional . ### 1/5 — ABUSIVE SYSTEM *2025-12-02* This is the worst app for drivers. They have a very abusive system; they force drivers to accept trips, and if you don't accept them, they put you on pause and you can't work until the next day. They are very rude and don't care about their drivers. I would never work for them again. Don’t recommend TLC should investigate . as an independent driver I should’t feel forced to take trips, or I won’t be able to work for the rest of the day. Horrible . ### 1/5 — Worst company *2025-12-02, version 1.8.11* They disrespect driver and treat them like slave ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Company *2026-08-19* Horrible company for drivers. Long trips are poorly paid, even when drivers spend a lot of time and miles on the road. The fares often do not match the distance, time, fuel, and expenses. Drivers deserve fair pay and better treatment. I would not recommend this company to drivers. ### 1/5 — Pays very cheap don’t work for them *2026-07-22, version 1.8.32* This company is a disaster never work for them they don’t follow tlc rules and pay very cheap to the driver while they getting millionaires ### 1/5 — Visit office *2026-07-21, version 1.8.32* This company make to driver visit office more than you visit your own family and then treat you in office with bad behavior ### 1/5 — Endless vehicle inspections *2026-06-30* It's already 2026 - why do we still need to inspect the vehicles so frequently? Can't it be every half month ？While you're taking photos, the system keeps assigning me orders non-stop, and the problem is I can't even accept the assignments yetThis caused my account to be temporarily suspended by the system ### 1/5 — 👎 *2026-06-24, version 1.8.30* Scammer company ### 1/5 — Bad *2026-06-19* It’s an app that restricts how you work; you have to accept their ride requests no matter what—if you miss five of them, you get automatically blocked for the entire day, and if you cancel a ride, you get blocked for half an hour. On top of that, they send you to pick up passengers from far away. It’s a disappointing app; the pay used to be very good at the start, but now the rates are terrible. ### 1/5 — Stupid manager *2026-06-15, version 1.8.29* Very bad manager. Very disrespectful. ### 1/5 — No professionalism *2026-06-12, version 1.8.29* The customer service is horrible. I’ve had a few times where I needed help with the customer, and they’d make me wait over 30 mins to answer. I’d be penalized for the situation even though it wasn’t in my hands. There’s no professionalism in this company. ### 1/5 — Terrible company *2026-06-01* Do not work with them; they are opportunists. They will suspend your account for hours simply because you cancelled a single trip—and even if you have a passenger on board, the fare for the next passenger will be reduced by 30%. Furthermore, you cannot even see where you are headed on your upcoming trip. They act as if they are Uber, yet they pay you very little. Do not be a slave to them. ### 1/5 — Rude management *2026-05-25, version 1.8.27* Bad company to work for talk to driver like if we are slaves ## Most praised reviews (10 highest-rated) ### 5/5 — Very good *2026-02-12* I’m a Uber user but this one is super good. Something distances are long way but you compensate this with some very short and well paid one ### 5/5 — Driver *2025-08-30* This is good App and their customer service is good too and their payments system is good too getting pay on time every Tuesday direct deposit..it’s busy but sometimes customer pick up like 10 to 12 minutes far. But overall this is good company and good app to make money for driver just sometime need patience for customer.. ### 5/5 — Good😘 *2025-05-25, version 1.8.2* 👍 ### 5/5 — Good enough to pay bills *2024-12-17* I know there are a lot of bad reviews on this company. However, I have been working for a week and have made fair enough trips. You will bump into rude people, but they are just having a bad day, so learn not to take it personally. Pay is okay can't complain compared to other companies. Just make sure to call the customer before you go. I know a no-show is $5 when you go far to pick someone, especially when you can't confirm if they are canceling, and dispatch can't do it as well if the customer can't answer. You can cancel ❌, but it can affect your cancellation percentage. Also, don't be greedy and pick another ride when someone is in the car. I know some say you can, but try to pick it up only from the booking section like that You will see if they are going in the same direction, and you will avoid getting a bad review from the customer. Not all trips given to you that pop up go the same way. Trust me, you will save yourself from a nasty headache. Pay is processed Monday and gets to you Tuesday or Wednesday, depending on your bank. That's all I have to share for now. ### 5/5 — Nice 👍 passengers *2023-10-04* Definitely recommend really nice pay and easy to work app ### 5/5 — Driver *2023-07-07, version 1.0.7* Excellent service ### 4/5 — Cool app *2025-02-25* Overall, app works fine and going home trip offer is quite interesting. However, it would be very beneficial to have something like reservation option for morning. So drivers know when and where to start their day. Make it happen please! ### 4/5 — Live data/ predicted data *2025-02-03* Its okay but live data wasn't really need it because it's a waste of time driving to the location when another driver is closer. Is a good idea but all that live data should be left in book. It would be easy for driver to know how far we are and easy to book without having to waste gas/electricity to get there. So live data can't replace book trust. ### 4/5 — Good update *2025-01-07* I love the go-home feature, and its rules are well-established. The map shows the heat zones and how many trips there are. However, it is not a 5-star, though the map is purple. In contrast, others are gray and say one trip or two trips, meaning they are not ready, but it is a potential trip later with the color purple, meaning they are ready, No trips are given, and driving to the purple to get the ride make it no good, but it's an excellent idea for the update. This is my experience for my 10-hour work shift today. ### 4/5 — Few orders, troubled people *2024-04-30, version 1.6.1* Few orders, troubled people --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*