# Just Play Sport — user reviews > 55 indexed App Store user reviews of Just Play Sport by Justplay Australia Pty Ltd. - Source: https://appshunter.io/ios/app/just-play-sport/id1469044519/reviews - App overview in markdown: https://appshunter.io/ios/app/just-play-sport/id1469044519.md ## What do users think of Just Play Sport? Overall sentiment: mixed **Pros** - 👍 Easy to use app - 🤝 Great for meeting people - ✅ Seamless sign-up process - ⚽ Helps find teams and play sports - 💬 Responsive customer support - 🗓️ Convenient schedule tracking - 🏃‍♀️ Great for fitness - 👍 User-friendly interface - 🚀 Quick and easy to find a team - 🌟 Highly recommended **Cons** - 💸 Charged but no refund - 🐛 App freezes on second opening - 📍 Location tracking concerns - 📞 Difficult to contact real person - 💰 Fees are non-refundable - 💸 Charged for un-signed up season - 📉 Social sport more expensive - 📉 Social sport less social - ❌ Competitions cancelled back to back - ⏳ Money held for long periods - ❌ No refund for cancelled games - ❌ Team not showing up - ❌ Misleading place availability - ❌ No team communication function - ❌ Automation prompts inaccurate - ❌ Game times changed last minute - ❌ Forfeited games with no notice - ❌ Wrong venue/court/time info - 💸 Paid double for half season - ❌ Limited playtime due to too many players - ❌ Shorter game times than advertised - 💸 Expensive for few games - 👎 Bad execution - 👎 No accountability - 👎 Not 100% ready app - 👎 Waste of money **Commonly reported bugs** - App freezes on second opening - Location tracking without clear consent - Incorrect game information (court, time) - Google Maps link not working **Most requested features** - Group chat option for teams - Add more features to app - Dark mode option ## Newest reviews (10 of 55) ### 2/5 — Odd design *2022-08-14, version 2.2* The app is easy to use, however there is no functionality to Message your team which makes it very difficult to stay in touch with others. Automation prompts aren’t quite there as I often receive messages to fill in for my own team when I have already registered to play. ### 2/5 — Management issues *2022-04-28* I did a review on this app awhile go and my thoughts on some features to add to the app which my opt would make it better and not just see what time games starts. However I have to put this in because it’s just getting frustrating to see that game times have been changed at the very last minute or on game days. Also we had a scenario where all of my teammates arrived ready to play, to then have the ref showed us a text saying the team forfeited. It’s frustrating to the players who has to travel a fair bit in traffic or rush over to find the disappointment of no game when they arrive. Management isn’t perfect. But this has been happening so many times. Especially with the time changes. I love what you guys are providing but this needs to be addressed **Developer response:** Hey mate, firstly thanks for your suggestions last time! Always great to hear from our players about your experience and what you'd like to see added/improved in the future. Thanks for leaving this feedback - I definitely understand how frustrating this scenario is, especially happening multiple times, and I'm really sorry this is the experience you've had. We do our best to make sure all communication is clear, accurate, and timely. Unfortunately sometimes game times are changed by the venue at the last minute, which can make that difficult. I apologise for the miscommunication with the venue regarding that forfeit - I've passed on this feedback to our operations team so we can try to make sure this doesn't happen to anyone again in future. If you have any more specific feedback, please feel free to reach out to our Player Support team 😊 ### 4/5 — Casual play *2022-03-31* I paid casual on the web so I thought I am all set. When I turned up on the stadium the app wouldnt show my game. I tried to log on on my phone using safari but it kept taking me back to the app. I was afraid I wouldn’t be able to play because after paying it didnt show my team. I tried incognito mode and thats where I saw my game and team(luckily). Going back to the web it says it will be replaced by the app and I think that’s a bad move. The app doesnt seem to be 100% ready. Overall the experience was good though. To be able to play pick up without having the commitment. **Developer response:** Hi there! Glad to hear you had fun at the game in the end - sorry to hear there was some confusion with the app though. Did you pay for a one-off game or a full season? If it was just a one-off game you would have needed our sister app One Game to see the game details - Just Play is for full season memberships. You'll be happy to hear we have some new developments on both web and app coming soon, so keep your eyes peeled! 👀 ### 5/5 — Solid solid app *2022-02-04, version 2.2* Good customer service, good app do recommend ### 5/5 — Super Convenient *2021-11-18* This app has been awesome as I have been struggling to get back into social sports since COVID, as all my previous social sport buddies have been busy and my schedule changed completely as I started a new job. Just play has been awesome as I can join on my own or with friends, and I don’t need to sign up with a full team to be able to play with friends! The price is 100% worth it for the convenience of having a team organised and also the ability to just label myself unavailable for a week - they organise a sub so I don’t have to worry about my team being a player down. On top of that my team mates have all been awesome which adds to the fun factor! **Developer response:** Thanks for the amazing review!! We're so pumped to hear that you've been loving your team and finding the app helpful and straightforward. We think all our players are AMAZING so we love to see you getting on well with your team! 🤩🤩🤩 ### 5/5 — Feels good to play sport again *2021-10-11, version 2.2* Always such a pain to try and get a team together on your own. Justplay makes it easy. Just rock up, make some friends and have some fun. ### 2/5 — Waste of money *2021-08-25* Biggest issue is the lack of communication with teams and the venue. Just play had the wrong info for a couple of our games which was very frustrating, eg. Wrong court and times, and piercing/ other requirements. We also paid double what you normally would for only HALF the season, seems very unfair and a big waste of money. We have only played 3 games so far and have no information whether or not we will be getting reimbursed for the games we have been unable to play. Overall not very happy, there is a lot of issues that need to be fixed before this app is a benefit to players. **Developer response:** Hey Jaiden, thanks for your feedback. We apologise for listing the incorrect game times, we work very hard to make sure we have the correct information so take it seriously when we get it wrong. Please get in contact with our Customer Support team to let us know what the differences in piercing/other requirements are - we list what the venue provides us so if this incorrect we'll need to update it. If you're based in Sydney, you should have a received a message from us regarding the state of your team and season. If you're based in Melbourne, you'll be hearing from us in the next month as restrictions ease and games come back online. If you have any further feedback, please reach out to our Customer Support team 👍 Cheers, the JP team ### 5/5 — Super fun! *2021-08-03, version 2.2* I’ve played one season with Just Play, and just signed up for a second. Allowed me to meet lots of new likeminded people, great for fitness, and an overall great time! (I’m a F bball beginner and played the social mixed league) ### 4/5 — First game *2021-07-10, version 2.2* I am playing my first game next week and have found the app really useful and easy to navigate. Only thing so far I’ve found is that if you click on the Google maps picture it doesn’t go to Google maps for directions. ### 5/5 — Great App *2021-07-06* Haven’t used the service yet as the first game is in 2 weeks. Although extremely nervous about it, can’t fault the app or team, the app itself is seamless and really user friendly. The team itself seem ultra friendly and looking forward to using this more. **Developer response:** Thanks for the awesome review Ross! 🤩 We're so glad you're loving the app and found it helpful! Everyone gets a bit nervous before their first game - I'm sure the rest of the team will be super friendly and just as keen to get started as you 😁 ## Most critical reviews (10 lowest-rated) ### 1/5 — Took my money and never refunded me *2026-01-09, version 4.4.2* I signed up for a Footy 7s league with this app. They charged me $235. A week before the league was supposed to start they told me there was no spot for me and offered to refund the money I paid. But the refund never arrived. I followed up via the in-app chat and then also via email and they kept promising to pay the refund but never paid it. It has been 3 months and still no refund. Very disappointing experience. ### 1/5 — App freezes on 2nd opening *2025-10-13, version 4.4.2* Once downloaded it works, then when you exit the app and come back in, it just freezes and doesn’t load. Terrible ### 1/5 — Troubling and Concerning App *2024-10-10* I used the app to sign up at a local sport comp and initially everything seemed fine and dandy. After using the app for a season, I noticed that it has been tracking my location to mark my attendance at games. (I forgot to mark myself as unavailable for a game and received a notification a few days later to say I would be charged a no-show fee of $15, as per terms and conditions. There is no other way they could possibly know I wasn’t there, other than by tracking my location.) I do not recall consenting to the app having access to my location. I could not find anything in the terms and conditions or privacy statement which mentions the app tracking my location. I don’t remember ticking the “allow Justplay to access my location” button either. Additionally, they have no telephone, and it is very difficult to get in contact with a real person through the app. Only weird chat bots. Very frustrating to use. We had difficultly getting female players... it was a shermozzle. Additionally, all fees are non-refundable and the app organisers can charge you at any time. A friend of mine was recently charged $200 for a season he did not sign up to. Possibly the developers need to check that their system hasn’t been hacked. Very weird app. Vaguely concerning. Would have liked to have been informed my location is being tracked. I hope my friend can get a refund. 🤞 I think next season I will sign up directly with the club. **Developer response:** Hi Josie — we want to clear this up directly, because it’s a big claim: the Justplay app does not track your location. Full stop. It never has, and it’s never even requested location permission from your phone. You can check this yourself in ten seconds: go to Settings → Justplay on your iPhone. You’ll see there’s no “Location” entry at all — iOS requires apps to ask for that permission, and it would show right there if we ever had. We haven’t. How attendance actually works: a player on each team submits an attendance report after every game. That’s it — a human marks who showed up. That’s how your no-show was recorded, not GPS. On the other points: sorry it was hard to reach a real person — the quickest route is info@justplay.com.au, which goes straight to the team. And if your friend was genuinely charged for a season he didn’t register for, please have him email us there. That shouldn’t happen, and if it did, we’ll investigate and make it right. ### 1/5 — Parasitic app ruining social sport *2024-05-12, version 3.0.24* Just Play is just amazing. A service no one needed, which somehow manages to make social sport much more expensive and much less social, in an app that does nothing well! 10/10 guys. ### 1/5 — Great idea, but pretty bad execution. No accountability. *2022-11-30* I registered for a team then it was cancelled two days before it was due to start. Was issued with a credit, which meant I then had to wait weeks for another comp to open up, registered for another comp that was cheaper, no refund offered on the balance. Now I’m in a comp and have only had a full team show up once. One game was forfeited 15 minutes before it started. No offer of a refund even though I didn’t get to play the game. **Developer response:** This was a fair cop — cancelled comp, credit instead of a refund offered, and no balance back when the next comp was cheaper. That's not how it should have worked, and our cancellation and refund process has changed a lot since 2022. If that balance was never squared away, email info@justplay.com.au and we'll make it right, even now. ### 1/5 — Misleading and disappointing *2022-07-19, version 2.2* App claims that competitions have limited places remaining, so I registered and paid only for competition to be cancelled. This happened multiple times, chat staff are responsive but are very vague around specifics and only want you to try to sign up again. ### 1/5 — Disappointed *2022-06-30* Have been playing for a season at Knox basketball, one of 2 players who actually turned up every game, we struggled to fill a team every week and I asked for a reliable friend to assist and join but was told the team is full so we had to play with 5 almost every game, I flagged these issues with the just play team and was effectively taken off the roster and now told can’t play for 3 months at a completely different Venue… very frustrating and disappointing. I would not recommend using this app **Developer response:** I'm sorry to hear you haven't enjoyed your time with Just Play. I've just taken a look at the conversation you had with our Customer Support team and want to let you know that you absolutely weren't penalised or removed from the team for flagging any issues. We can see in the game reports for your team that you consistently had a full team (with 4-5 permanent players attending each week, plus fill-ins) and as everyone renewed for next season we unfortunately did not have capacity for your friend to also join the team. As you were keen to join a team with your friend, we offered you a few other options, one of which was a competition starting in September - you absolutely are able to play before then in a different competition if you'd like, I believe our Customer Support offered you a few options with some earlier start dates. We also were more than happy to add you back to your original team instead of a different venue and offered this option. We do our best to get everyone playing in a competition that suits them and I'm sorry to hear that you haven't enjoyed your time so far. If you have any other questions or would like a hand finding other competitions that do have capacity for yourself and your friend, please feel free to reach back out to our Customer Support team. ### 1/5 — WASTE OF MONEY *2021-11-30, version 2.2* split the seasons in two and charged us way more. we only got to play 4 of 8 netball games (around $37 per game). i would appreciate a refund ### 1/5 — Only suitable if you want to be ripped off *2021-05-20, version 2.0* Although it was a five aside football team, we had nine players which limited our Play time considerably. On the website it states there are 12 games and 18 minutes aside. In reality there are 11 games and 15 minutes aside. ### 2/5 — Needs to be better organised *2023-04-22* Well since I was asked to write a review, the last 2 competitions I’ve joined up for were canceled back to back. This is despite it saying there were less than 3 places left when I signed up (which must be false because on both occasions I was told it was cancelled due to insufficient people…how can there be insufficient people of there were only 3 places left?…either the reason is a lie, or the places available is misleading, it must be one). Not to mention my $200 has been held this entire time…you can get it back, but they’ve been holding your $200 for the entire time. It is a good concept, but clearly needs some work. **Developer response:** Fair questions, and sorry you got two cancellations back to back — that's a rough run. To explain the "3 places left" thing, because it looks contradictory: that count showed remaining spots at your registration, but competitions can still fall over if other players or teams withdraw before the season locks in. Frustrating either way, and we've since improved how we set minimum numbers before opening registrations. On the $200 — money from a cancelled comp should be offered back immediately, not parked as credit. If that was never resolved, email info@justplay.com.au and we'll sort it now. ## Most praised reviews (10 highest-rated) ### 5/5 — Best social sport app *2026-06-10, version 4.5.5 (702)* Suggeted to sports lovers!! ### 5/5 — Excellent *2025-10-14, version 4.4.2* Easy to use app and friendly support ### 5/5 — Great app *2025-03-23, version 4.0.1* App works great, always find a team and do not worry about last minute no shows ### 5/5 — Great App! *2024-09-03, version 3.0.26* Helped me play basketball again after not playing for 6 years. Highly recommended~!!! ### 5/5 — Great app and experience *2024-03-14, version 3.0.21* Had a friend recommend this to me when I moved as a way to meet people. Was nervous in the few weeks before season started and ahead of the first game but my teammates are lovely and have made a couple of new friends from it. App makes it easy to chat to support + check game details and RSVP too. ### 5/5 — Quick and easy way to find a team and get playing *2022-09-08* I didn’t have a stable team where I could play regularly. Was looking to join any existing team that play at venues close to me. Got the reference to Justplay app from my local sport centre. And found that you can easily join the team in a season over the app, and justplay team will allocate you. Justplay have a few teams registered at many venues, and places in teams are dynamically available, so if you’re lucky, you can get into play for one or few games immediately if place is available. Or you can sign up for a full next season with the team (you’ll need to wait a bit until next season begins). Overall the app is very good, and Justplay team does a great job to get you in a team and play your sport. I really appreciate their effort! **Developer response:** Thanks for the awesome review mate!! We're so glad to hear you've enjoyed your Just Play experience so far and we're stoked to have you playing with us!! 🤩🤩 ### 5/5 — Great app for games *2022-05-24, version 2.2* I play female basketball and is great find games around the city. ### 5/5 — Great concept supported by a well-made app *2022-05-23* As I arrived in Australia in January 2022 not knowing much people, I looked for options to practice team sports and meet people. I quickly found Just Play as a convenient solution for that, and that discovery has definitely been worth it ! The app works perfectly well and is very cleverly-made (simple click to show whenever I’m not available, free spots automatically added into One Game to complete the team etc.). The price is definitely worth it and I’m really happy to alternate seasons in Just Play and one shot games in One Game whenever I’m free. Also, I have to add that the support team is really responsive and helpful, whenever I’ve had an issue they’ve been able to help within the day. Coming from France, I’ve never heard about such an app there, you probably have a market to conquer :) **Developer response:** Thanks for the incredible review - so glad to hear you've been enjoying both Just Play and One Game!! I'll pass on your great feedback to our support team too. Good to know about the market in France... maybe you'll see us there in future 👀 ### 5/5 — Great App! *2022-03-27, version 2.2* Excited to be back playing Basketball. ### 5/5 — Awesome app *2022-03-24, version 2.2* So easy quick and extremely helpful response time was so quick always positive and very motivating I’m so happy to be able to be part of a team playing basketball is so much fun --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*