# JustAnswer: Ask for help, 24/7 — user reviews > 1,947 indexed App Store user reviews of JustAnswer by JustAnswer LLC., rated 3.80/5 from 23,104 ratings. - Source: https://appshunter.io/ios/app/justanswer-ask-for-help-247/id1039854743/reviews - App overview in markdown: https://appshunter.io/ios/app/justanswer-ask-for-help-247/id1039854743.md - Rating breakdown: 5★ 15,004 · 4★ 827 · 3★ 432 · 2★ 490 · 1★ 6,351 ## What do users think of JustAnswer? Overall sentiment: negative **Pros** - 🚀 Quick response time - 🤖 Helpful experts - 💡 Convenient for pet owners - 🤝 Excellent customer service **Cons** - 🤑 Expensive subscription - 🕰️ Slow response times - 🤖 Inconsistent quality of experts - 🔒 Lack of privacy/confidentiality **Commonly reported bugs** - Unexpected charges and billing issues - Accounts being canceled without notice **Most requested features** - Search function for past conversations - Ability to choose specific experts - Clearer pricing and subscription details ## Newest reviews (10 of 1,947) ### 3/5 — Too much AI *2026-08-25, version 2.2.17* Great human helper though ### 2/5 — Doctor *2026-08-25, version 2.2.17* I did not see in any of the fine print a $70 fee. I would not have done the visit. I will not use this app again. ### 5/5 — Eric was great *2026-08-24, version 2.2.17* Eric was incredibly patient and thorough. My problem was complex and he stayed with it until it was resolved. A very impressive effort. Well done. ### 5/5 — Outstanding help *2026-08-24, version 2.2.17* What a great experience. Expert was kind, knowledgeable and determined to help resolve restarting my sister’s mail delivery. Thank you. ### 5/5 — Beat attorney I never met, so fast and very professional answer any legal questions *2026-08-23, version 2.2.17* Eddie best attorney #1 in the world, so kindness and faster professional answers my any legal questions, very focused follow my case every single day,really appreciate Eddie support and best help me ,in my very dark times help me see my future hope and sunshine,thank you very much for your spend a lots of time with me Eddie Best blessings to you really grateful to you , you are the absolutely best best best Chanel ### 5/5 — Excellent! *2026-08-21, version 2.2.17* I love this app so much. Ive had all great experiences with the different experts. ### 5/5 — Dishwasher drain troubleshooting… *2026-08-21, version 2.2.17* Great advise and help to get my problem fixed! ### 1/5 — Scam *2026-08-20, version 2.2.17* Don’t use! ### 5/5 — Return stadium seats *2026-08-20, version 2.2.17* Very helpful ### 5/5 — ? *2026-08-20, version 2.2.17* Very impressed with the quick response. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam! *2026-08-28, version 2.2.17* I was told that I would only be charged five dollars for an answer, but I was charged $65 +5 dollars. I think this site is a scam. ### 1/5 — Scam *2026-08-27, version 2.2.17* I had a problem with my phone and Just Answer charged me £1 for help but couldn't do anything and after a while they took £42 out of my account. ### 1/5 — 🚨🚨🚨🚨🚨🚨 PLEASE READ AND PLEASE STAY AWAY!!!!!!!!!!!!!!!!! *2026-08-26, version 2.2.17* I downloaded JustAnswer because I was trying to get medical help and genuinely needed a diagnosis. I was presented with what I understood to be a $5 refundable fee to get help from a doctor. I provided my card information and paid the $5. What happened afterward was extremely stressful. I discovered a much larger $95 membership charge showing as pending, despite my understanding of what I was agreeing to. I also had difficulty accessing my account and repeatedly received a “login failed” message when I tried to manage or cancel the membership. The experience became even more frustrating because I was trying to get medical assistance and wasn’t getting the help I had signed up for, while simultaneously trying to figure out why I was being charged substantially more than I expected. I eventually contacted customer support and requested cancellation. Thankfully, I received written confirmation that my membership was cancelled, but the entire experience left me extremely anxious and concerned about losing money I simply cannot afford to lose. My advice to anyone considering this app: read every single billing and membership term extremely carefully before entering your payment information. Do not assume that the initial $5 you see is the total cost of the service. I am leaving this review because I don’t want someone else who is already stressed, seeking medical help, or financially vulnerable to go through the same experience I did. I personally will never use JustAnswer again. ### 1/5 — Doctor uses chatgpt *2026-08-26, version 2.2.17* I paid 68 aud to talk to a supposed real doctor that was using chatgpt to answer my questions. I already have chatgpt. Why should i pay more and get ai generated results ### 1/5 — Took money w/o asking *2026-08-25, version 2.2.17* I’m so upset I was suppose to get a trial for 5.00 and the expert didn’t do anything I hadn’t already tried so the next day I look in my account they took 38.00 .. without JUST ASKING :( I ask for a refund and nothing from no one ### 1/5 — Not Customer Oriented *2026-08-24, version 2.2.17* Joined the site and was stuck in a perpetual DO loop with the AI Assistant who couldn’t answer if or when the technician would contact me. In fact I was not contacted until late evening after (4-5 hours after the initial AI contact). It’s a lousy site and u don’t recommend it to anyone. ### 1/5 — ? *2026-08-23, version 2.2.17* It said a 5 dollar refundable fee, I was charged 70 dollars non refundable??? For an answer I could have found online. No where did it say 70 dollars. ### 1/5 — Pretty Scammie *2026-08-23, version 2.2.17* As soon as you try to delete account they message that you need to log in as administrator of that account. When you log out and try to log back in the message is you can’t login for security reasons. In fine print are the details- and so far impossible for me to remove account ### 1/5 — Rip off *2026-08-22, version 2.2.17* Waste of money ### 1/5 — Got no Help and was charged for a service that I didn’t want or need. *2026-08-22, version 2.2.17* The lowest rating I can give you ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you *2026-08-29, version 2.2.17* The vet was amazing ### 5/5 — Knowledgeable *2026-08-28, version 2.2.17* Was very thorough with his help and even waiting for a part to arrive and willing to continue with help as needed. ### 5/5 — Skeptical user *2026-08-28, version 2.2.17* I was very skeptical about the app. I thought it would be stupid and silly. How could they be somebody at 2 o’clock in the morning that would be willing to help my dog after deciding it was cheaper than going to a emergency vet I decided to use it and pay the money and I have to say it was worth every penny the veterinarian was very helpful able to answer all questions quickly and I definitely am reevaluating whether I want to even cancel the app, it was a little confusing at first they only mentioned a five dollar fee, but you had to pay for the full month but after using it I definitely believe it’s worth the money. It’s a lot cheaper than emergency visit for small problems and they have so many other avenues and especially the AI answering. You can ask general question at any time of the day whenever your mind comes up with them and the AI answers seem to be a very detailed and extremely helpful. ### 5/5 — Happily Surprised *2026-08-28, version 2.2.17* Took a shot and was very pleased with the response, the timeliness of the response and the fact that I was actually able to chat with someone at 12:30AM East Coast Time. I was concerned and the Vet made me and hopefully My dog Harry feel a little better to get through the night. ### 5/5 — Dog *2026-08-27, version 2.2.17* I love this app, very friendly and helpful❤️ ### 5/5 — Lost package *2026-08-27, version 2.2.17* Hopefully they will help find my package ### 5/5 — Bloody stool *2026-08-27, version 2.2.17* Top notch ### 5/5 — Joseph did a good job of trying to find me an answer. *2026-08-26, version 2.2.17* Joseph did a good job of trying to find me an answer. So far my lift is working. My lift is an older JLG T350 towable gas engine lift and it sometimes gets weird things that don’t work well. ### 5/5 — My washing machine was locked *2026-08-24, version 2.2.17* Phillip, a washing machine technician, called and gave me the solution and it worked. My washing machine is working again. ### 5/5 — Jim Sharkey *2026-08-24, version 2.2.17* Jessica couldn’t be more knowledgeable and direct, it was a joy conversing with her! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*