# JustCloud

> Cloud storage and file synchronization service with mobile access. (iPhone/iPad app by JDI Backup Ltd.)

- Source: https://appshunter.io/ios/app/justcloud/id524386170 (this page in markdown: same URL + `.md`)
- Developer: [JDI Backup Ltd](https://appshunter.io/developer/524374125)
- Category: Productivity
- Price: Free
- Rating: 2.00/5 from 73 App Store ratings · 114 written reviews indexed
- Age rating: 4+
- Requires: iOS 8.0 · 42 MB
- Languages: American English, French (France), German (Germany), Italian, European Spanish
- Released: 2012-08-16
- Data updated: 2026-06-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/justcloud/id524386170/reviews.md

## What is JustCloud?

JustCloud gives you access to the Cloud wherever you are.
 
JustCloud is one of the leading cloud storage and file synchronization providers on the internet. With cutting edge software and innovative development, JustCloud is constantly adding to its already rich product feature set.
 
Access all of your files from anywhere using the JustCloud iOS application. Stream your music, watch your videos, open your documents and view your photos all from one easy to use application. But the fun doesn’t stop there, Just Cloud also gives you all of these great features:
 
* Stream your video files
* Take photos and upload them directly to your SyncFolder
* Protect your data via our app passcode lock
* Easily save new files to your SyncFolder
* Create a voice memo
* Backup your camera roll
* Draw a doodle and publish them to Facebook or Twitter
* Share your photos to with Facebook, Twitter or Email
* Take notes and email them to friends or colleagues
* Browse and open all of your backed up files
* Browse and open any of your synced files
* Stream your music files
* Plus lots more
 
If you don’t already have a JustCloud account, you can easily create one from inside the application and get some free storage space to get you started. To get even more access to your files make sure you install the desktop application on your Mac or Windows PC.

## Key features

- Access files from anywhere
- Stream music and videos
- Upload photos directly
- App passcode lock
- Backup camera roll
- Create voice memos and doodles

## What do users think of JustCloud?

Overall sentiment: negative

**Pros**

- 💾 Large cloud storage capacity
- 🔄 Automatic backup scheduling
- 📱 Multi-device access and sync
- 💰 Affordable pricing compared to competitors
- 🎯 Simple and intuitive interface
- ⚡ Quick file retrieval and downloads
- 👨‍💼 Responsive customer support (when available)

**Cons**

- 💳 Predatory billing practices and unauthorized charges
- 📞 Non-existent or unresponsive customer support
- 🚫 Difficult account cancellation process
- 📧 Relentless spam and marketing emails
- 🐢 Extremely slow upload speeds
- ❌ Files not actually backing up despite app confirmation
- 🔒 Data loss and file recovery failures
- 💰 Hidden fees and constant upsell tactics
- ⚠️ Misleading 'unlimited' storage claims
- 🚫 App crashes and freezes frequently
- 🔐 Account suspension without warning
- 📱 Background upload doesn't work on mobile
- 🗑️ Unresponsive deletion requests
- ⏱️ Slow file access and retrieval

**Commonly reported bugs**

- App crashes when uploading multiple files
- Backup stops when app is closed or screen locks
- Upload fails on large files (over 1GB)
- Files show as backed up but cannot be accessed
- App not updated for newer iOS versions
- Photo access permissions not working properly
- Sync folder doesn't replicate across devices
- Auto-lock pauses uploads
- Login credentials constantly rejected
- Backup date stuck on old timestamp
- Failed to sync errors on large files
- App hangs during video upload
- Cannot upload photos from iPhone
- Remote backup feature shows offline devices as online
- Drag and drop feature stops working
- App incompatible with iPhone X and newer
- Upload speed doesn't improve with paid upgrades

**Most requested features**

- Bulk file download option
- Background upload capability for mobile devices
- Search functionality in app and web dashboard
- Delete account button in settings
- Bookmark feature for audiobooks
- Folder management and organization
- Skip large files during backup
- Batch file selection for upload
- Edit and delete options for backed-up files
- Password reset functionality
- Administrator account management
- Transparent pricing without hidden fees
- Clear cancellation process
- Proper account deletion with data removal

## Recent user reviews (10 of 114)

All indexed reviews: https://appshunter.io/ios/app/justcloud/id524386170/reviews.md

### 1/5 — Avoid at all costs

*2024-11-26*

I’ve been paying JustCloud for nearly 10 years now. I can get no support, have no way to download my 40K+ files other than doing it individually. The “help” site is awful and there is no way to get in touch with the company (emails go unanswered). Really terrible.

### 1/5 — So bad

*2024-06-11*

All of this apps not working even when you upgrade Not Working

### 1/5 — Beware! Company will attempt to charge you multiple times

*2023-09-15*

I have had some pictures stored on JustCloud for years. It was the same price every year and automatically deducted from my account. This year they tried to charge me multiple times and when they could not, they cancelled my account. 

Not a trustworthy company.

### 1/5 — Total scam - 0 stars

*2023-05-24*

Every year they try and bill me again - used it once 8 years ago and have a futile battle with customer service every time if they ever reply. Stay well away!!

### 1/5 — Should be ban from App Store

*2021-08-25, version 1.5.0*

If you have a political opinion the Marxists running Apple don’t like, they ban your app. But if you openly screw buyers over, that’s apparently fine with Apple. This app is an absolute scam. They spam you and call you aggressively. You try to sign up for an account and you are rejected. Be sure not to use your real password. This app has no place on the App Store.

### 1/5 — App no longer supported?

*2019-05-17*

The app hasn’t been updated in 3 years and no longer works on my iPhone X. It says that it can’t access my photos and to change the privacy settings for this app but when I try that it doesn’t work. I would have expected updates each time a new iOS comes out but no! I have contacted their support team who have passed it on to the developers but still no resolution after a month or 2. When I backup files from my laptop it tells me files have backed up but I can’t see them again contacted support and again referred to developers but still no answer. In the meantime they have taken my annual subscription over £200. It looks like this app is no longer supported so I will be moving to a new cloud supplier. These guys are very expensive and appear not to be interested in any problems you have. USE AT YOUR PERIL!!!!

### 1/5 — Justgarbage

*2019-05-03, version 1.3.13*

Services are garbage and billing practices are predatory. Quick google search will fill you in. Stunned that AppStore carries this crappy product.

### 1/5 — Continues to charge. Despite cancelling 3 years so

*2018-08-20, version 1.3.13*

I cancelled 3 years ago and they continue to charge me through PayPal.  They charge and then a fight for a refund.  Now I’m ready to fight because this is ridiculous.

### 1/5 — Billing

*2018-05-10, version 1.3.13*

Received email and unable to renew. Called to speak with representative and did not speak English and had trouble with email address. 

Call hung up.

### 1/5 — Great until you try to get your files back

*2018-03-22, version 1.3.13*

I can see the files on the app, but I can't download them. So I tried everything that justcloud had to offer (with the app they provide for backup and restore, on my computer on Firefox, chrome, and edge logged in to their website I actually tried to download them one by one, I tried to use FileZilla and transfer via ftp). I cannot get my files back! They might as well be gone.

## Frequently asked questions about JustCloud

### What does JustCloud do?

JustCloud provides cloud storage and file synchronization services, allowing you to access all your files from any device. You can stream media, view documents and photos, and manage your data remotely.

### What are the key features of the JustCloud app?

The app allows you to stream music and videos, upload photos directly to your SyncFolder, protect your data with a passcode lock, and back up your camera roll. You can also create voice memos, doodles, and share files easily.

### Is JustCloud free to use?

You can create a JustCloud account within the app and receive some free storage space to start. Additional storage and features may be available through in-app purchases.

### What devices is JustCloud compatible with?

The JustCloud iOS application provides mobile access. For broader access, you can install the desktop application on Mac or Windows PCs, allowing you to sync and access files across all your devices.

### How can I use JustCloud for file management?

JustCloud enables you to easily save new files to your SyncFolder, browse and open all your backed-up and synced files, and manage your digital content from anywhere. It's designed for convenient remote file access and organization.

## Version history (last 5 releases)

### 1.5.0 — 2020-11-04

- Deletion Feature is enabled
- Various other crash and bug fixes

### 1.4.4 — 2020-08-03

- improvements and fixes for larger device screens
- bug fixes

### 1.4.3 — 2020-04-06

- Fix for crash if permission denied to photos
- Added terms, privacy and ccpa links to login pages
- Fix for crash opening upgrade page from settings

### 1.4.2 — 2019-07-22

- Fixed issue of app not showing up in photo privacy settings
- Fixed crash taking photos, video in the app
- Various other crash and bug fixes

### 1.3.13 — 2015-07-23

- Fixed issue that causes files to appear to be missing for some users.
- Removed support for iOS 5

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## More apps by JDI Backup Ltd

- [Zip Cloud](https://appshunter.io/ios/app/zip-cloud/id524374122)
- [Backup Genie](https://appshunter.io/ios/app/backup-genie/id524385320)
- [MyPCBackup](https://appshunter.io/ios/app/mypcbackup/id524385889)
- [MyOnline Storage](https://appshunter.io/ios/app/myonline-storage/id599645171)
- [YesBackup](https://appshunter.io/ios/app/yesbackup/id1006603212)

All apps by JDI Backup Ltd: https://appshunter.io/developer/524374125

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*