# JustFab — user reviews > 261 indexed App Store user reviews of JustFab by JustFab, LLC, rated 4.80/5 from 14,066 ratings. - Source: https://appshunter.io/ios/app/justfab/id667410247/reviews - App overview in markdown: https://appshunter.io/ios/app/justfab/id667410247.md - Rating breakdown: 5★ 12,351 · 4★ 1,165 · 3★ 244 · 2★ 59 · 1★ 247 ## What do users think of JustFab? Overall sentiment: negative **Pros** - 👍 Great customer service - 💡 Offers discounts and deals - 🚀 Fast delivery - 👍 Good quality products - 💡 Variety of products to choose from **Cons** - 🐛 Buggy app with frequent crashes - 💰 Sneaky subscription charges - 🔒 Difficult to cancel membership - 🚫 Poor quality products - 🕰️ Slow loading times - 🤬 Rude and unhelpful customer service **Commonly reported bugs** - App crashes and freezes - Checkout issues and incorrect pricing - Inability to apply credits or discounts **Most requested features** - Easier subscription management - Improved app stability and performance - Better transparency around membership terms ## Newest reviews (18 of 261) ### 2/5 — Not functional like site *2026-05-01, version 1.202.0* Why do I have the app when there’s no where to skip the month and I have to login in on the site each month to do so. ### 2/5 — The App SUCKS! *2026-04-01, version 1.201.0* I’ve been a customer for years, constantly skipping months. The charge is annoying if you forget. I am constantly running into problems with the app. One time, every single listing was linked to the same cardigan and I was unable to shop. Another time, I was not able to add my credits to my purchase, which is the whole point of the program. Currently, I am unable to find the “skip this month” button and get an error on the account page you would normally go to. Another time, I had to get on the phone with customer service just to skip for 3 months since I knew I was not purchasing anything over Christmas from JustFab. While I was online with customer service I found out JustFab ceases to work without a VPN. You cannot have your VPN on and shop on the site with browser or app. Never had an issue with anything else. Beyond this, there’s been several other issues with the website and the app. Modern companies like this suck for e-commerce (even though that’s their entire platform) because they refuse to work with web and ui/ux professionals and usually pay off-shore workers with zero history with the company to solve issues like the ones I listed above. It’s a snow ball effect of tech issues because no one wants to pay the salary of a developer to make your business experience streamline. 👏🏻 I guess this is industry standard now so what are we to do about it? ### 1/5 — Poor Customer Service for Order Issue *2026-02-27, version 1.114.9* I have been a a VIP member since 2016 and my most recent customer service experience was unacceptable, leaving me very dissatisfied . I placed an order at 10:55 a.m. and immediately noticed an issue with it. I called customer service at 11:09 a.m. and spent ~40 minutes trying to get the order cancelled before it shipped. If an order is placed, customers should be able to fix an issue with it — especially within fifteen minutes of placing the order. I was instead told that it has been “partially fulfilled” and I will have to wait for the order to be shipped and then return it — even though it has not left the warehouse. It is insane that “nothing can be done” to stop this order when it hasn’t left the warehouse yet. With shipping fees and tariffs being non-refundable this is absolutely unacceptable. After asking to speak to a supervisor multiple times, I was told a supervisor is not available to speak at this moment and they will call me back once one is available. Again, as a customer of 10 years — this is unacceptable customer service. ### 2/5 — Bad *2026-02-25, version 1.114.9* I used to love Just Fab but I had the worst experience yet when it comes to online shopping. And canceling the subscription is worse than period cramps ### 1/5 — Awful *2026-02-01, version 1.114.8* The app never works. I try to skip the month and I can’t skip it on the app. I skipped it one month and they still charged me. I contacted customer service and they just ignore you. I’ve tried email, phone, and chat. They ignore you. I hate them so much. Clothes are itchy and shoes are barely held together with glue. 0 stars. ### 1/5 — App doesn’t work *2026-01-30, version 1.114.8* App doesn’t work!!! For well over a month I’ve been unable to add items to my bag ### 1/5 — Not working *2026-01-07, version 1.114.5* The app does not work properly. Every time I click on an item it takes to a random cardigan I don’t even like… it’s annoying. I have deleted the app and installed again. Nothing changes… how am I going to shop if your app doesnt work? ### 1/5 — What happened?? *2026-01-07, version 1.114.5* I’ve been a loyal customer for over 10 years, but I don’t know what’s going on. I can login to the app, but every time I click on a product, it takes me to this random sweater. I’ve tried clicking on multiple different shoes and it just keeps taking me to the sweater. Then I go to the website and can add things to my cart, but the moment I go to checkout it asks me to log in (it’s already on my account). It says it will send a verification code then it doesn’t. When I go to login the normal it just sits there for a while before a “request timed out” error pops up. I just want to order my shoes! Please fix the app and website. It’s completely unusable at the moment and it sucks! ### 1/5 — Arnaque *2026-01-07, version 1.114.5* Très déçu de Just Fab. C’est clairement une arnaque !!!! Quand vous êtes membres VIP vous êtes prélevés tous les mois à part si vous « passer le mois ». J’ai été prélevé 2 fois sur toute la durée de mon abonnement. Ils n’ont pas voulu me rembourser et au vu de la qualité de leurs produits je n’ai pas voulu commander. (J’ai commandé 2 fois résultat une paire de bottes reçu troués et l’autre achat ça allait) Résultat j’ai perdu plus de 85 euros car à ce jour mes crédits sont expirés. Clairement inadmissible comme façon de procéder. ### 1/5 — App never works *2026-01-07, version 1.114.5* I consistently run into the app / website not working when I try to shop to use my credits. Extremely frustrating when the credits need to be used in order to cancel however I’m unable to do glitches!!!!!!!!! ### 1/5 — Überhaupt nicht zu empfehlen *2026-01-03, version 1.114.5* Frage mich wirklich wie die App hier auf 4,1 Sterne kommt. Das Konzept an sich ist ja schon so einigen meiner Vorredner negativ aufgefallen (man kann nur bestellen wen man ein Abo abschließt, das man dann monatlich pausieren kann, nur vom 1 bis zum 5 jeden Monat. Hat man nicht dran gedacht wird das Geld abgebucht). Die App hängt immer es braucht eine Ewigkeit bis man sich was anschauen kann, das meinst ist dann aber auch einfach ausverkauft und die Auswahl ist wirklich mies , solche Sachen würde man bei Kik für ein paar Euros bekommen hier kosten die dann gleich 40€. Wirklich lasst es bleiben und bestellt woanders, das ist Abzocke. ### 1/5 — No customer service in sight *2025-12-14, version 1.114.3* How many times does one need to reach out to get a response? After four emails there’s still no answer. Add on top the tariffs that they add on that’s the recipe of losing your customer base. ### 1/5 — Not working *2025-12-10, version 1.114.3* When you try to add items, nothing will add to your cart. I’ve updated the app. Still nothing. ### 1/5 — ESTAFADA *2025-12-08, version 1.114.3* Me hicieron el cobro del crédito VIP y cuando quise utilizarlo no me lo permitía… estuvieron peloteándome con que iban a solucionar y de solución nada! Nunca pude utilizar el crédito ni vi el reintegro; una total incompetencia en la gestión de solución y para colmo me bloquearon el usuario no me permiten acceder y no me responden a los correos electrónicos! Así que me quedé estafada robada … veamos si poniendo la queja por acá dan la cara porque si roban así a todo el mundo pues es bastante de 45 en 45 se han la vida fácil robando ### 1/5 — Terrible company *2025-11-19, version 1.114.2* I was a customer for years until I eventually decided to cancel because I went over a year without buying anything. I didn’t enjoy the show styles anymore. Canceling the membership is beyond a pain. They make it the most difficult. But what brought me to actually write this review is my experience after I cancelled. I canceled when I still had 1 credit. I tried to use it after cancelling and couldn’t. I reached out to CS via the web chat feature. Took 20 minutes to get someone. I first asked them to confirm if I still had the credit because my account showed it but I couldn’t use it and their Q&A article said they are forfeited upon cancellation. CA rep said I still had it and when I said I couldn’t use it, they told me to logout and log back in. I told them that didn’t work and they proceeded to ignore me and say “if that’s all I will mark this issue resolved “ when I said it wasnt resolved they continued to ignore me and said bye and left the chat. I then called CS on the phone - explained the issue and they told me to use a private browser online to check out. When I said that didn’t work they hung up on me. Unbelievably terrible and the shoes are mid at best. ### 1/5 — No te dejan canjear créditos vip *2025-11-07, version 1.114.1* Tenía una suscripción vip desde 2020, tengo dos créditos vip y no me dejaba canjearlos, en su política dice que si cancelas la suscripción no hay problema en utilizar los códigos vip y resulta que cancelo la suscripción y no me dejaba canjearlos utilizarlos, son unos impresentables, tengo 80€ en códigos vip que no me dejan usar, quiero una solución ### 1/5 — Miese App, mieses Geschäft *2025-11-07, version 1.114.1* App läuft wenn nur nervig, die Auswahl der Schuhe ist so langweilig geworden, dass ich kaum noch etwas finde, von den Klamotten ganz abgesehen- überteuert und nichts was man nicht auch c&a findet. Bin leider auf das Abo Modell reingefallen und kann nicht mal alle credits aufbrauchen, weil es einfach nix gibt was ich haben will. Wird sich wahrscheinlich ein Anwalt mit beschäftigen müssen, wenn nicht mal irgendwelche wirklich modischen Schuhe oder *aktuelle* Trends auftauchen. ### 1/5 — Déçue *2025-11-01, version 1.114.1* Mis le site en anglais sans nous prévenir ## Most critical reviews (10 lowest-rated) ### 1/5 — Membership sucks they charge you 49.95 a month and I never ever use it. And they still keep charging *2026-06-08, version 2.2.0* Membership fee is 49.95 that’s ridiculous. I never ever use it and they still keep charging you even if I already cancel my membership. Don’t use this apps this apps is kind of scamming people to pay 49.95 a month. ### 1/5 — Skipping each month *2026-06-02, version 2.2.0* I have to keep asking someone to skip each month because the system is always down. I am truly thinking about closing my account so disappointed ### 1/5 — Les avis sont faux !!! *2026-05-08, version 1.202.0* ⚠️ Très mauvaise expérience avec JustFab. Je les ai suppliés pendant des mois de fermer mon compte et d’arrêter les prélèvements, mais malgré toutes mes demandes, ils refusent toujours et continuent à me facturer. Le pire, c’est qu’il est littéralement impossible de résilier correctement son abonnement sur l’application. À chaque fois, il faut refaire des démarches, envoyer des messages et supplier encore pour espérer être entendu. Je suis au chômage depuis l’année dernière et je n’ai presque aucun budget pour moi chaque mois, pourtant on continue à me prélever 40 € alors que j’ai clairement demandé la fermeture de mon compte. Je trouve cette situation honteuse et épuisante moralement. Faites très attention avant de vous abonner. ### 1/5 — Scam *2026-04-04, version 1.201.0* This company is just a subscription scam trying to con you into paying $50+ a month for points that expire. They make skipping the month challenging and cancelling nearly impossible. ### 1/5 — The App is always lagging *2026-04-03, version 1.201.0* It doesn’t when I decide to use this app, there’s always a lag and it doesn’t seem to need a update. And every single month I want to skip a month I can never be able to because it’s always lagging! Like right now, I’m trying to skip a month but the app won’t even load ### 1/5 — Difficult to skip the monthly charge and poor customer support *2026-03-09, version 1.200.0* The membership automatically charges a monthly fee, which is fine if you actually want to shop. However, the biggest problem is that the button to skip the month is extremely hard to find. It almost feels like the app is designed to make it difficult so people get charged the $49.95. On top of that, getting help is very frustrating. There is basically no email support, and the chat feature in the app does not work properly. Because of this, trying to cancel the membership or get assistance becomes unnecessarily complicated and time-consuming. Overall, the lack of transparent options to skip the month and the poor customer support make the experience very disappointing. ### 1/5 — ESTAFA,NO COMPRÉIS AQUÍ *2026-03-07, version 1.200.0* se ha quedado con mis datos de mi tarjeta bancaria sin yo guardarlos ahí y me están cobrando 39,95€ al mes sin mi consentimiento!!!!!! Y AL HABERME SUPUESTAMENTE DADO DE BAJA! tampoco me dejan devolver el recibo (cuando se supone que está la opción) y tampoco puedo quitar de ahí mi tarjeta del banco. Además pedí dos pares de zapatos y quiero hacer la devolución de unos y al introducir mis datos me pone que el correo electrónico está mal (y aseguro que está bien) y no me deja porque no les interesa! Nadie me soluciona nada, sois unos sinvergüenzas !!! NO SE OS OCURRA COMPRAR AQUÍ NI DESCARGAR LA APP ### 1/5 — Premièr achat *2026-03-07, version 1.200.0* ATTENTION! Leur offre est très frauduleuse. L’abonnement VIP, impossible de l’annuler sur leur site meme si ils vous disent que ça l’es. On est obligé de faire opposition à la carte pour vous en débarrasser. Je vais porter plainte! ### 1/5 — Used to be better *2026-03-02, version 1.114.9* I’ve been a VIP member since 2020. Now, every month that I need to skip the VIP charge the app is conveniently experiencing issues. The Skip & Cancel buttons are missing & when you reach out to customer support they do not get back to you until after you’ve been charged. Beware of the VIP program. I’ve canceled twice & am still getting charged every month. ### 1/5 — Used to work *2026-03-01, version 1.114.9* I’ve been a member for I don’t even know how long. Back when JustFab had real leather and purses! I keep getting notifications to download the app for a coupon. However, I already use the app. I even get the notification in my app! The app doesn’t have all my history of purchases previous to 2026 either. I assumed there was an update when the company merged with ShoeDazzle and JustFab kids? Whenever I need to exchange an item, it can never find my orders, even if they are listed in my history. The phone number at the bottom of my app screen goes to ShoeDazzle and they said they no longer are part of JustFab. So then, I have to call another number they give me to call to do exchanges. JustFab can never locate my orders by my email or phone number (those haven’t changed). I always have to supply the order number. Aggravating and the tariffs are also a scam based off the MSRP and not the purchase price. No help with customer service as they just read off the script. Ready to cancel and file a report with the consumer agency to investigate! ## Most praised reviews (10 highest-rated) ### 5/5 — Chic *2026-09-01, version 3.0.0* Love the deal bundles! Just hope it has more sizes available for everyone tho, like the US ranges have a lot of variations and I hope the UK one has too ! ### 5/5 — Good *2025-10-14, version 1.113.0* very good ### 5/5 — I love their shoes *2025-04-03, version 1.107.1* There boots are great ### 5/5 — Great customer service *2024-10-10, version 1.95.0* I had a VIP membership without knowing and customer service was very helpful and even offered a 70% discount after cancelling. ### 5/5 — For years *2023-04-07, version 1.50.0* I have shopped this site for years, the quality is great for the price you pay Not to mention I have had so many friends express to me how cute my shoes are! Don’t ever skip a month, I let my credits rack up and when I like a few things .. I send it .. 100%recommend ### 5/5 — Excelente!!! *2023-03-21, version 1.49.0* Son muy buenos y de rápida entrega. ### 5/5 — Love *2023-03-06, version 1.48.0* They just fit so good and are always so comphy. Over the years ive purchased over twenty pair and havnt sent one pair back, They have all be perfect, ### 5/5 — Pay more *2023-01-29, version 1.46.0* It would be nice to use the app and use Apple Pay. ### 5/5 — Mrs. White *2023-01-04, version 1.45.0* Best shoe shopping place in the world. Love. Love. Love this site❤️❤️❤️ ### 5/5 — Shopping Easy *2022-12-26, version 1.45.0* This made shopping soooo much easier. The app is user friendly. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*