# JustRide Bustang — user reviews > 63 indexed App Store user reviews of JustRide Bustang by Ace Express Coaches, rated 1.90/5 from 135 ratings. - Source: https://appshunter.io/ios/app/justride-bustang/id1244169091/reviews - App overview in markdown: https://appshunter.io/ios/app/justride-bustang/id1244169091.md - Rating breakdown: 5★ 19 · 4★ 4 · 3★ 9 · 2★ 11 · 1★ 92 ## What do users think of JustRide Bustang? Overall sentiment: negative **Pros** - 👍 Easy to use (for some) - 👍 Reasonable fares - 👍 Comfortable bus ride - 👍 Works for buying tickets (sometimes) - 👍 Supports Apple Pay - 👍 Good customer service (mentioned once) **Cons** - 🐛 App is confusing and buggy - 🐛 Cannot find schedules - 🐛 Tickets disappear after purchase - 🐛 App redirects to website - 🐛 Website is also confusing - 🐛 "Buy Tickets" option problematic - 🐛 Stations not recognized - 🐛 App refuses to work on phone - 🐛 Schedule format difficult to navigate - 🐛 App is slow and unresponsive - 🐛 Ticket wallet inaccessible - 🐛 No refunds or credits - 🐛 Buttons don't work - 🐛 Information is incomplete - 🐛 Payment card details page fails - 🐛 Endless loop to nowhere - 🐛 No login button visible - 🐛 No "Activate Ticket" button - 🐛 Ticket not in Apple Wallet - 🐛 Route options are poor - 🐛 "App" is a website wrapper - 🐛 Bad UX - 🐛 No option to buy tickets online - 🐛 App asks to download app - 🐛 No clear link to buy tickets - 🐛 Difficult to figure out routes - 🐛 Credit card data stolen (suspicious) - 🐛 Lack of accessibility via data - 🐛 Missing routes - 🐛 Incomplete app - 🐛 Not intuitive - 🐛 Takes you in loops - 🐛 Clunky app - 🐛 Antiquated features - 🐛 Forces app download - 🐛 Hard to interpret schedules - 🐛 No refunds - 🐛 Wastes time and money - 🐛 Useless app - 🐛 Cannot buy tickets - 🐛 No round trip planning - 🐛 Requires multiple transactions for round trips - 🐛 App name looks like garbage - 🐛 Two apps in store - 🐛 Destination not showing up - 🐛 Confusing expiration dates - 🐛 Forcing app download is garbage - 🐛 Impossible to buy tickets for certain routes - 🐛 Can't identify routes/places - 🐛 New ticket system difficult to understand - 🐛 Old ticket purchase method removed - 🐛 Website connection inaccessible via data - 🐛 App title is long and ugly **Commonly reported bugs** - App refuses to work on phone - Stations do not exist in the app - Schedules are not updated - App throws "wrong password" error - App freezes on "buy ticket" page - Ticket disappears after purchase - Ticket wallet does not appear on app - Half the buttons don't work - Payment card details page is a dud - App crashes when adding card details - Website and app redirect to each other - No login button on the app - No "Activate Ticket" button - Ticket not appearing in Apple Wallet - Website connection inaccessible via data - App asks to download the app when it's already installed - Confusing route options - App redirects to website - Ticket activation instructions are nonsensical - App is a website wrapper - No option for wallet - Tickets activate automatically - App takes you in loops - Bus schedule and ticket cost in separate sections - App is not intuitive - Cannot buy tickets for specific routes - App is clunky and has antiquated features - App is not functional without internet - App is slow and unresponsive - App is difficult to understand initially - Login issues - Ticket purchase failures - App crashes - Data access issues - Missing routes - App not recognizing specific stations - App not working on mobile devices without WiFi **Most requested features** - Make schedules easily accessible - Improve app navigation and design - Allow purchase of point A to point B tickets in one transaction - Integrate with iOS Wallet/Android equivalent - Add a clear link to purchase tickets on the first page - Allow users to purchase tickets without internet access - Add dark mode option - Improve route planning and cost calculation - Allow users to see bus schedules and ticket costs in the same section - Fix the app to be a functional app, not a link to a website - Allow purchase of tickets without needing to activate them immediately - Fix the app to be usable on mobile devices without WiFi - Restore full functionality of the app - Allow users to see all departure cities - Make the app name shorter and cleaner - Allow users to buy tickets online - Fix the "Buy Tickets" option to recognize all stations - Allow credit card payments onboard ## Newest reviews (14 of 63) ### 2/5 — App is not good, schedule and mobike access *2026-05-17* Just today the app refuses to work with my phone but with my laptop it works, still the format of the schedule on the website needs to be easier to navigate and understand, its not a great design especially if youre in a phone with a small screen ### 3/5 — It’s not as horrible as ratings imply *2026-02-03* No, this is not the best app out there, but it is very similar to the Denver RTD MyRide app. You can buy a ticket in advance and don’t have to activate it until you board. It accepts multiple payment options. The bus ride was exceptionally comfortable and fees are very reasonable. Give the app a chance. It will make the boarding process quicker! ### 2/5 — Buggy *2025-08-04* Pre purchased a ticket online then it disappeared. So I paid cash since they still don’t accept credit cards onboard. There is no option for wallet. Bustang is a bargain but the app is nearly worthless. ### 1/5 — Awful *2025-07-26, version 7.8.29* Don’t waste your time trying g to use this app it’s pathetic ### 1/5 — Waste of money *2025-07-23, version 7.8.29* Don’t buy tickets in advance because it will activate them even when you don’t, so you have to pay twice. Ride elsewhere. ### 1/5 — These Reviews Say It All *2025-04-03, version 7.8.29* This was generated by someone who has never used a travel app. The pro tip I learned is to pay cash. ### 1/5 — Non functioning- all it delivers is frustration. Add a clear link to easily purchase a ticket *2025-02-17, version 7.8.29* All it delivers is frustration. Add a link up top, first page to buy a ticket. No brainer ### 2/5 — Confusing App *2024-08-26, version 7.8.6* I can’t figure it out. It’s bad. Someone needs to fix this thing. ### 1/5 — PLEASE make this sucky app *2024-08-05* Frustrating is an understatement. It takes you from one thing to another without giving you any answers or linking you into where you can buy your actual tickets. It keeps asking me to get the app which I've already got. Looking at all these other reviews, you all really need to look at this and fix it. ### 1/5 — Payment card details page is a dud *2024-07-05, version 7.8.6* I've tried several times to add card details and it seems to crash the app, just nothing works. Needs work, shows promise but needs work. ### 1/5 — Horrible App *2024-05-13* Tried for over an hour yesterday to buy a ticket. Nothing worked. I’ve never had trouble like this buying anything on line. You hit “Buy ticket online” then a new page opens up that says to download the app. I already did! I’m making this request via the app! Anyway, endless loop to nowhere. I accepted it as a challenge after a while and even came back the next day to start again. Of course, no luck. I will try to pay cash to the bus driver— the only way to get a ticket, it seems. ### 1/5 — No way to buy tickets online *2024-05-08, version 7.8.6* App doesn’t allow you to buy online. Seems like a glitch in the system. Tells you to download app, app tells you to buy online and go to app. This is a TERRIBLE design of an app. ### 1/5 — The Most Cryptic Website *2024-02-07* Buying a ticket requires you to login to the app but there’s no login button. It’s so hidden that I stumbled on it and can’t repeat how I got there. Then, to activate the ticket there no Activate Ticket button anywhere. No, that would be too simple. The ticket activation instructions say to go to the Main Menu, Scheduling/Fares, then Buy ticket in the Apple Store/Google play store. Huh? This makes absolutely no sense. The ticket receipt on email says the ticket should be in my Apple wallet. Well, it not there. I spent a good hour trying to activate my ticket and gave up. I mean, seriously? ### 1/5 — probably the most useless app in existense *2024-01-12, version 7.8.6* all the links just take you to the website which is just as, if not more, useless ## Most critical reviews (10 lowest-rated) ### 1/5 — Maybe the worst app ever *2026-05-01* Was this an Elementary School coding and design project? If so, good effort youngsters. This is truly one of if the worst app I’ve ever used. The schedules are impossible to find. What is easy, however, is buying a ticket. I’ve never written a one star review of an app but went out of my way to warn others and let someone at Bustang know that if they paid $5 for this design they were robbed. It’s laughably and deplorably bad. ### 1/5 — Schedules Not Updated! *2026-03-29, version 7.8.29* Going to the summit game in Denver. Driver stopped short of our destination and said this is as far as we go. The driver said the website warned us 1) we are supposed to use the app which didn't warn us. 2) the driver could have said something. Getting home was worse. This company sucks. ### 1/5 — Can’t access account *2026-02-04, version 7.8.29* Purchased tickets online and created an account but the app throws up a “wrong password” error despite being able to login to account on a browser with identical credentials. ### 1/5 — App NEVER works - can’t buy tickets. *2025-12-08, version 7.8.29* The worst app I’ve ever had to deal with. Can’t purchase tickets on it .. the ‘buy ticket’ page freezes after you out your info in, with no button to push to move your order thru. Whoever is running the app should be fired. ### 1/5 — Inaccessible Wallet *2025-11-20, version 7.8.29* My Ticket Wallet does not appear on app. Terrible, get this fixed for Heaven’s sake. ### 1/5 — Confusing and buggy. *2025-10-25, version 7.8.29* Pre purchased a ticket online then it disappeared. So I paid cash since they still don’t accept credit cards onboard. There is no option for wallet. Bustang is a bargain but the app is nearly worthless. ### 1/5 — Took my money *2025-09-15, version 7.8.29* They won’t issue refunds or a credit for unused tickets ### 1/5 — Bus schedules?! *2025-09-01, version 7.8.29* What kind of bus transportation app/website doesn’t show their schedules???!!! ### 1/5 — Terrible *2025-08-10, version 7.8.29* Half the buttons don't work and the information is incomplete ### 1/5 — Do not corrupt your phone with this garbage *2025-08-01, version 7.8.29* Wow! I really want to see who made this. Do not expect anything. ## Most praised reviews (10 highest-rated) ### 5/5 — North Line *2026-07-25* The app provides a simple ticket system and provides an easy way to buy tickets to specific destinations. For finding schedules and using the tripfinder, I would recommend using the website. Beyond that, it works as a basic ticket app ### 5/5 — Late schedule *2026-02-21* I’ve been waiting for 3 hours to go to west. But the buses show up mostly went to east. Then i have to reschedule my appointment to the next morning. But then, it still not showing up ive been waiting for 2 hours. Cold and freezing. Its not snowstorm but its -13 CELCIUS. And the day before was -15 Celcius. Its like worst bustang ever. What a waste time !! But still hoping government take over of these ploblems!! ### 5/5 — The one star reviews are dramatic *2025-10-10* Pretty simple to use. Just know which station you are going to and coming from. ### 5/5 — Works to buy a ticket *2025-04-07* 👍 ### 5/5 — The best part of my trip! *2025-02-05, version 7.8.29* Easy to use and honestly the HIGHLIGHT of my trip smile ### 5/5 — Easy way to buy ticket *2023-10-29, version 7.8.6* Works great for buying a ticket. First-time rider of this service, it took me just a minute to register, then buy a ticket. Once purchased, the ticket sits unused in a wallet within the app, ready for whatever day you wish to use it. Then, just before boarding, open the app and click to use the ticket - this will cause a QR code to be displayed in the app, which you show as you board. Easy. To view schedules, or do anything other than purchase a ticket, I used the Bustang website, not the app. Just use the app for the ticket, and be happy. ### 5/5 — Extremely simple *2023-01-25* I needed a ticket and didn’t have cash, but after download I was able to get a ticket with Apple Pay in less than a minute. ### 5/5 — Worked fine for me *2019-02-14* This app is a bit of a “redirect to website” app, but it is small and supports Apple Pay for the ticket, and that is all I need it to do. ### 4/5 — other reviews are dramatic *2023-02-18* reviews are being dramatic, it really isn’t that hard to use. I saw the ratings and was scared the app wouldn’t work, but it works fine. use the website first to figure out which station your going to and from, and you’ll be good. seriously, it’s a normal app, could use some retouches but nothing dysfunctional ### 3/5 — My route does not exist? *2026-05-19* The “Buy Tickets” option makes you choose an origin and a destination station rather than a Bustang line or even a fixed price. My station (along with a lot of others, from what I can glean from the Bustang website) does not exist. Hopefully the ticket I bought works…? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*