# K Health \| Primary Care — user reviews > 212 indexed App Store user reviews of K Health | Primary Care by K Health Inc., rated 4.70/5 from 44,169 ratings. - Source: https://appshunter.io/ios/app/k-health-primary-care/id1180400838/reviews - App overview in markdown: https://appshunter.io/ios/app/k-health-primary-care/id1180400838.md - Rating breakdown: 5★ 38,727 · 4★ 2,142 · 3★ 474 · 2★ 313 · 1★ 2,513 ## What do users think of K Health | Primary Care? Overall sentiment: mixed **Pros** - 🚀 Convenient and fast - 💰 Affordable healthcare option - 🤖 Helpful AI symptom checker - 👍 Friendly and knowledgeable doctors - 🏥 Able to get prescriptions quickly **Cons** - 🕰️ Long wait times to connect with a doctor - 🚫 Inability to treat certain conditions - 💰 Expensive monthly membership - 🤖 Misdiagnosis or poor medical advice - 🔍 Lack of in-person examination **Commonly reported bugs** - App crashes or freezes during use - Prescriptions not sent to pharmacy as promised - Difficulty canceling membership or getting refunds **Most requested features** - Ability to upload photos from device library - More transparent pricing and membership options - Integration with insurance providers - Expanded coverage for more medical conditions ## Newest reviews (19 of 212) ### 4/5 — Great Consult, Long Wait *2025-11-30, version 5.0.2* Only gave it 4 stars because I had a 9 hour wait but still beat having to go into an urgent care or doctors office. I would use this service again, especially if I wasn’t in a rush like today. ### 1/5 — Terminal Wait *2025-11-23, version 5.0.2* I went through the 300 questions with the chatbot at about 11AM. Was told I was “checked in” and to stay near my phone for the next available clinician. 3 hours later, still nothing so I went to a different app and had a diagnosis and Rx in about 20 minutes. Around 3AM…THE FOLLOWING DAY…I’m awakened to a text message from a doctor who finally entered the chat. LOL. This was so bad that’s all I could do. The app’s design doesn’t have the ability to allow me to cancel the chat to prevent this. I sure hope my insurance isn’t charged for this non-visit. ### 1/5 — Scam *2025-11-22, version 5.0.2* Been waiting 3 1/2 hours for a Dr to join my chat. They already took my payment, definitely don’t recommend this place ! ### 1/5 — Wait time *2025-11-20, version 5.0.2* I’ve been waiting over an hour to get a doctor to see me and it’s hard to contact support because they close at 7 pm ### 1/5 — Very inconvenient *2025-11-19, version 5.0.2* Have waited over 2 hours multiple times and if I don’t respond to the app immediately when you are notified you begin the wait all over again. I have now spent 2 entire days trying to get a refill of medication with over 20 hours in wait time. At this point I feel like their telehealth program is less convenient than conventional medicine. ### 4/5 — Good service *2025-11-19, version 5.0.2* Good service, kinda pricey, but good reliable service, may take 20 mins, but reliable.. 3rd time using this ap ### 3/5 — Took hours for a clinician to connect *2025-11-17, version 5.0.2* I waited hours for a clinician to come online. It took so long I had to go to bed and I woke up to my phone saying I missed my clinician after 10pm. I get up at 3, so there’s no way I’d be up until 10. Suggestions, give customers possible wait times. ### 1/5 — Waste of time and money *2025-11-17, version 5.0.2* Waited for over 4 hours (past my appointment time) and paid $73 for absolutely nothing. This is such a scam! There are much better provider sites than this. ### 1/5 — Was never seen after +4 Hrs *2025-11-09, version 5.0.2* I believe I was having an allergic reaction to food I ate so I messaged the urgent clinical team. The wait was over four hours before I gave up. ### 2/5 — Great doctor chat, but long wait time *2025-11-08, version 5.0.2* I waited almost 5 hours to hear from the doctor and I was told I would be connected soon and to stay by my phone, so it inhibited what I was gonna do that day. When I finally got to talk to the doctor, it was really good and helpful. ### 1/5 — NO!! *2025-11-07, version 5.0.2* I’m beginning to think this is fraud, I’ve been “checked in” waiting for 3 hours!!!!!! ### 2/5 — Was amazing until *2025-10-31, version 5.0.2* They decided they need to go mainstream for more $$$. The app is shutting down in 2 months and now they’re basically saying “fend for yourselves, lol.” It was a very convenient app that was a lifesaver for many. Millions of people depended on this service and now they think these millions of people are going to just up and at em find new care. Why do you think people used K Health in the first place? Very scummy, very unsettling and very sad. Thanks for providing great care regardless for the last 3 years so I’ll ad an extra star. ### 1/5 — 1st time user *2025-10-30, version 5.0.2* It took from 10pm at night until 9am the following day to be seen virtually ### 1/5 — Buggy App *2025-10-26, version 5.0.2* App doesn’t work ### 1/5 — Clunky interface, useless doctors *2025-10-26, version 5.0.2* Impossible to add insurance info. Doctors seem like talking to AI. They are useless and unable to help. ### 2/5 — If you have hours *2025-10-22, version 5.0.2* It was okay because I had time but it took almost 4 hours to complete ### 1/5 — No doctors *2025-10-19, version 5.0.2* Been on hold for a doctor 3hrs 15 min. No response ### 1/5 — Do not waste your money. *2025-10-18, version 5.0.2* Took over 24 hours to get back to me. Do not recommend at all. ### 1/5 — Very Limited *2025-10-15, version 5.0.2* Providers are extremely limited on the actual services they can provide. Payment is taken prior to any services being provided after speaking with an AI harbor for a few minutes. They bill your insurance and you pay the remaining balance per usual. Subsequently, they may deny to treat you due to certain medications or conditions you may have. The app is an interesting tool. But I wasted about 15 mins talking to a chat bot, 10 minutes talking to a provider who denied treatment and further evaluation. Then another 10-15 submitting a request for a refund since no service was provided. None of this was disclosed prior to the appointment or payment. This is an awesome service for employers to provide, but extremely limited on treatment options. If you don’t need advice on over the counter meds or need more than a very, very basic prescription that carries no risk to the provider and have no other medical concerns, then this app is not going to be of much use to you, don’t give them money before you are provided a service and provided all of the details. Just go see a doctor who doesn’t allow themselves to be restricted by bureaucratic administrative policies. Not a new NP who gets treated like a call-center doormat. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not 24/7 *2025-12-22, version 5.0.2* I started a session at 6 pm, and as of 8 am the next day I have still not been connected with a real person. I’m sure their system knows they don’t have anyone qualified to practice in my state available 24/7, but that information was not passed on to me. They couldn’t even do me the curtesy of telling me that- so I just had to wait for several hours last night assuming I could actually get connected to someone. I wish my insurance company would contract with a different Telehealth provider. ### 1/5 — ZERO STARS *2025-12-20, version 5.0.2* I paid $75 upfront to wait over 5 hours until I gave up on speaking to the clinician. No updates, just an estimated “within an hour” what a load of BS that was. Extremely frustrating when it’s supposed to be fast and easy and alleviate the worries of having to wait for an in person appointment when I feel awful already. Honestly don’t even bother and just go to urgent care. ### 1/5 — They do not care about their patients *2025-12-19, version 5.0.2* Closing in 2 weeks so they genuinely stop caring. I have a chronic health condition, and they have ignored me during appointments, spent most of our appointment time fixing problems their other providers keep swearing are already fixed, cancelled appointments on me multiple times without warning or explanation. They have forgotten multiple times to send the labwork to the place, will close the chat and make you book a whole new appointment to talk about the same issue, get snippy when you ask questions, or try to rush you when you’re typing responses. The platform closing isnt enough, these doctors need to lose their licenses for how they treat people. Smh. ### 1/5 — Frustratingly Poor Design *2025-12-15, version 5.0.2* I’ve been using K Health for a couple years to obtain a prescription. The chat function has never been user friendly. I’m trying to get a refill before the app is discontinued but because 18 hours passed between when I requested a session to when a clinician was available I missed the chat. Now, customer support is telling me to simply “tap the button” at the bottom of the chat screen to request another session. But there’s no button! And this is not the first time I’ve had trouble with this. The app is so poorly designed that I can’t figure out how to make another request for a refill, and customer support is no help with their canned responses. So frustrating. ### 1/5 — Primary Care doesn’t work *2025-12-12, version 5.0.2* It gets to screen saying “Join K Health to get the care you need. No copays, no hidden fees.” and that’s it. There are no buttons, no options to pick from. It’s just stuck. ### 1/5 — This App Has Left the Building *2025-12-05, version 5.0.2* Changing my review from 3 stars to 2 stars and back now to shift things to a 1 star. Was charged for my visit & left in a waiting room for a clinician for over 3 hours before giving up. Attempted to reach out to customer support twice. The on hold robot said I was next in line. Waited twenty minutes the first time and over an hour the second time. Both times resulting in me hanging up. At this point it is safe to say that this app lacks true doctor visits, customer service is on the same level as a gas station in a dying town. No thank you. I’m deleting the app & will never reach out or attempt your services again. ### 1/5 — no response *2025-12-04, version 5.0.2* So I have paid and answered a bunch of AI questions. Since then I’ve been waiting for a response for over 5 hours. And I paid 45 dollars. What a racket. Now I’ll probably spend all morning tomorrow trying to get my money back instead of the care I need. US health care is only for the rich. Folks like me just get ignored and steered to this ignoreware. And my insurance sent me to this app! ### 1/5 — Worst app *2025-11-30, version 5.0.2* Only use this app if you want your health concerns ignored after waiting hours for someone to get back to you and then still have to go see an in person provider. ### 1/5 — Poor App and Service *2025-11-29, version 5.0.2* Unfortunately I chose this service and app for care. The app provides no options other than the generic health questionnaires, and provides no insight into when a health provider will be available to contact you. No way to contact them within the app. Our service provider contacted me after 5.5 hours of waiting at 1:30am. I missed their contact at that time, and they did not try to contact me again, or leave any instructions in the app or email. Bad app, bad service. Avoid. ### 1/5 — Terrible service *2025-11-23, version 5.0.2* Waited on a consultation for over 3 1/2 hours that they build me prior to speaking to someone and I’m doubtful that I will even get my money back for a service that was not provided. ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth Transaction *2025-10-21, version 5.0.2* Such a lifesaver!! NP was very professional. Asked a lot of questions to make sure I wasn’t experiencing a different problem that could mimic my symptoms. Perfect for a healthcare professional when we’re not able to get into see our physician for an extended period of time. Would give more than 5 stars if I could. ### 5/5 — Thank you! *2025-10-06, version 5.0.2* I'm so sad that k health is closing. It's the most convenient telemedicine platform. Excellent professional doctors. I've been using it for three years. And this news really upset me. ### 5/5 — Quick and Simple Process *2025-09-15, version 4.124.9* I downloaded and used K health for a tooth abscess. From downloading the app to having a prescription called in was 2.5 hours. It was cheaper and faster than scheduling an appointment. I would recommend! ### 5/5 — Good visit *2025-09-12, version 4.124.9* Dr was right on very nice and polite would recommend to anyone quick and easy ### 5/5 — K health *2025-09-12, version 4.124.9* Great service ### 5/5 — Easy Primary Care *2025-09-12, version 4.124.9* I have used K Health as my primary care source for several years. It’s convenient, easy to use, & no co-pay! Many of issues have been solved over chat. However, if it is a medical issue that is outside the Dr.’s scope of practice, they send you a referral to a specialist. Highly recommend! ### 5/5 — amazing!! *2025-09-08, version 4.124.9* i was nervous to go to the doctor and talk about what i needed, so being able to do it virtually was amazing. very easy and helpful :) ### 5/5 — Easy and Convenient *2025-09-08, version 4.124.9* This service was so convenient and easy to use. All my concerns were addressed and needed medication sent into my local pharmacy. I will definitely continue using K Health ### 5/5 — Visit with NP Moss *2025-09-04, version 4.124.9* Excellent service! Provider very attentive to my needs and gave me great information on the medical concern I have on this visit! My 1st time to use service! Highly recommended! ### 5/5 — Super convenient for busy people *2025-09-03, version 4.124.9* Worked great the ai pretty much did the initial intake and then the doctor reviewed and found the correct prescription! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*