# K PLUS — user reviews > 166 indexed App Store user reviews of K PLUS by KASIKORNBANK PUBLIC COMPANY LIMITED, rated 2.90/5 from 311 ratings. - Source: https://appshunter.io/ios/app/k-plus/id361170631/reviews - App overview in markdown: https://appshunter.io/ios/app/k-plus/id361170631.md - Rating breakdown: 5★ 114 · 4★ 31 · 3★ 14 · 2★ 19 · 1★ 133 ## What do users think of K PLUS? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Fast processing - 🔒 Reliable security - 💡 Convenient for overseas travelers **Cons** - 🐛 Facial recognition doesn't work - 🐛 App crashes and freezes frequently - 🐛 Doesn't work on WiFi or overseas networks - 🚫 Useless for international users - 🚫 Restrictive and inconvenient for travelers **Commonly reported bugs** - Frequent crashes and freezes - Inability to log in or access account - Incompatibility with newer devices and iOS versions **Most requested features** - Support for WiFi and international networks - Improved facial recognition - Seamless user experience across devices - Better customer support and communication ## Newest reviews (18 of 166) ### 2/5 — Bug: e-slip saving incorrectly requests photo library read access instead of write-only access *2026-05-17, version 5.21.8* When Photo Access is set to "Limited Access," iOS allows apps to save new photos without reading the existing library. However, K PLUS triggers a "would like to access your photos" popup on every QR payment because it requests read access to the photo library rather than using write-only access to save the e-slip. Suggested fix: Use PHPhotoLibrary write-only API (performChanges) for e-slip saving. This will respect the Limited Access setting and eliminate the repeated popup. ### 2/5 — Facial Recognition *2025-07-23, version 5.19.14* Facial recognition doesn’t work properly. People need to send transfers, please fix it ### 2/5 — Barely Functions *2025-07-11, version 5.19.13* Very poor system that could be so much better ### 1/5 — Account closed *2025-05-23, version 5.19.11* The bank closed my account without giving any logic reason . I was very frustrated from the way they deal with customers ### 1/5 — Not always work *2025-03-26* This should be able to use even if you in another country with WiFi. Even I have WiFi, it always tells me to connect with different network. I have to fly to Thailand to use this app!! Ridiculous! **Developer response:** Please kindly suggest to contact at +662-888-8800 for English representative. Thank you so much. ### 1/5 — The worst app ever *2025-03-25* If you don’t live in Thailand, just use a different bank. Kasikorn bank will never worked when you’re in a different country, even though it’s 2025. They always find a way to block you from accessing your account through the app. Good job team! I’m going to close my account for good on my next Thailand trip. **Developer response:** Please kindly suggest to contact at +662-888-8800 for English representative.Thank you so much ### 1/5 — The application is terrible *2025-03-08* Thais living abroad. It does not support identity verification outside of Thailand, forcing users to travel back to a physical branch in Thailand just to verify their identity. This makes the app completely unusable for those who reside overseas. A truly frustrating and outdated system. **Developer response:** Sorry for your inconvenience,please contact K Contact Center at +662-888-8800 (24 hours) ### 1/5 — Impossible *2025-01-03, version 5.19.5* I HAVE BEEN TRYING TO GO INSIDE THE APP FOR THE PAST HOURS IT DOES NOT LET ME I TRY ONLINE TO GET SOMEONE TO TALK TO ME BUT ITS UNAVAILABLE. ### 1/5 — Please Develop App that Works Outside of Thailand *2024-11-29* It’s so frustrating that a bank as big as Kasikorn cannot develop an app that works outside of Thailand. I had to deleted the app since everything defaulted to Thai and now cannot log back into my account because I live outside of Thailand. Please fix this for your customers who work/live outside of Thailand, but would like to maintain account. **Developer response:** Please kindly suggest to contact at +662-888-8800 for English representative.Thank you so much ### 1/5 — Poor service *2024-11-04, version 5.19.2* Not recommended for a person who live abroad. ### 1/5 — Does not work *2024-08-11, version 5.19.1* Says to disable Wi-Fi and Hotspot and I did but it still didn’t work ### 1/5 — Problem *2024-07-11, version 5.19.1* Having issues signing up for the first time ### 1/5 — User unfriendly *2024-06-26* This bank is very picky about opening account although I show recommendations letter&other documents from my embassy for banking they still don’t accept it because it is not with colour Didn’t know that need so many things to open bank acc for foreigner **Developer response:** We would be most appreciative if you could reach out to us at +662-888-8800 to connect with an English-speaking representative. We thank you for your kind understanding. ### 1/5 — Worst online banking experience ever *2024-06-24, version 5.19.0* The idea of asking whoever live aboard to verify themself using Thai sim is the most stupid idea ever. If you like to verify yourself, the only option is to fly back to Thailand… ### 1/5 — Be aware! The app will not work overseas *2024-05-30* This is a nightmare if you travel overseas. K Bank needs to correct this issue. I don’t have this problem with my other bank from Thailand. If K Bank doesn’t correct this problem soon it’s time to close the account because it’s useless if you’re a person that travels or foreigner. Totally ridiculous for such a prominent bank. **Developer response:** ​We would be most appreciative if you could reach out to us at +662-888-8800 to connect with an English-speaking representative. We thank you for your kind understanding. ### 1/5 — เข้าแอปไม่ได้มา 3 วันแล้ว *2024-05-20* เข้าแอปไม่ได้มา 3 วันแล้วค่ะ **Developer response:** หากพบปัญหาการใช้งานในขั้นตอนใดสามารถแจ้งข้อมูลผ่านช่องทาง KBank Live LINE Official โดยแอดไลน์ พิมพ์ @kbankliveหรือ K-Contact Center 02-8888888 ค่ะ ### 1/5 — Cant access the app from abroad *2024-05-18, version 5.18.3* after the app has been updated on the 13 May 2024, i cant access the app in anyway, ive contacted the Kbank Live Through LINE, have restarted, Turn on off airplane mode, On off cellular, using Thai sim, still no avail.. so i gotta live like this for a week?! without getting access thru my bank account? i just feel this is unbelievable and so unreliable and i feel very dissapointed.. luckily i still have some money from different banks here in the UK. P.S. im a student, and using YouTrip. ### 1/5 — แอพอัพเดตแล้วต้องยืนยันโดย 5G *2024-05-16, version 5.18.3* แย่มากค่ะ อยู่ตปท กลายเป็นใช้งานแอพไม่ได้เลย ตอนนี้กลายเป็นไม่สามารถทำธุรกรรมใดๆได้เลย แล้วคือต้องรอกลับไทยหรอคะ? ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy app, miserable bank *2026-08-25* They’ll take your money, good luck getting it back. They keep lowering transaction limits, to the point it’s impossible to pay rent or buy an iPhone in a single transaction. To temporarily raise your daily limits you have to use a Crapulent face recognition scan. This was programmed by a mental defective who obviously lacks basic competency— while the iPhone can do almost instant face recognition the kBank app repeatedly fails. What’s worse, where they used to force you to do one face scan to raise your limit, such as to pay for a low-end iPad, you now have to do six separate face scans. You have to raise the daily limit, the card limit, the transaction limits, the in-store transaction limit, and a couple other pointless limits these idiots added. Six face scans, over an hour, because the app was programmed by incompetent developers, to complete one purchase. ### 1/5 — Bug: e-slip saving incorrectly requests photo library read access instead of write-only access *2026-07-18* When Photo Access is set to "Limited Access," iOS allows apps to save new photos without reading the existing library. However, K PLUS triggers a "would like to access your photos" popup on every QR payment because it requests read access to the photo library rather than using write-only access to save the e-slip. Suggested fix: Use PHPhotoLibrary write-only API (performChanges) for e-slip saving. This will respect the Limited Access setting and eliminate the repeated popup. มื่อตั้งค่าการเข้าถึงรูปภาพเป็น "จำกัดการเข้าถึง" แอปควรบันทึก e-slip ได้โดยไม่ต้องอ่านรูปภาพในคลังทั้งหมด แต่ปัจจุบันทุกครั้งที่บันทึก e-slip แอปจะขอสิทธิ์อ่านรูปภาพทั้งหมด แทนที่จะใช้เฉพาะสิทธิ์บันทึกรูปเดียว ทำให้ iOS แสดง popup "K PLUS ต้องการเข้าถึงรูปภาพของคุณ" ทุกครั้ง วิธีแก้ไข: ปรับโค้ดให้ใช้ PHPhotoLibrary write-only API สำหรับการบันทึก e-slip เพื่อให้รองรับการตั้งค่า "จำกัดการเข้าถึง" อย่างถูกต้อง ### 1/5 — “K Plus would like access to your photos” *2026-03-02, version 5.21.4* I set the photos access to “limited access” but everyday i do a QR code scan payment, it asks me “do you want to allow full access to photos?” with a popup saying “allow full access or keep current selection”. i don’t want to allow full access and STOP notifying me to allow full access to my photos! ### 1/5 — Still not allowed use oversea unless you log in while you stay in Thailand. *2026-01-21, version 5.21.1* In 2022, The app does not allow using oversea. ### 1/5 — แอปแย่มาก *2026-01-21, version 5.21.1* ระบบช้า ระบบ h มาก ### 1/5 — Terrible face scan feature *2026-01-05* Absolutely terrible face scan feature. Does not work. Wouldn’t put my money here unless absolutely necessary. Better off use other bank. Stay way from them at all costs **Developer response:** We apologize for any inconvenience you may have experienced. The bank has received your feedback and will use it for future improvements. Thank you. ### 1/5 — useless *2026-01-02, version 5.21.1* the QR code option is a complete joke it does not show you have paid or shows your balance drop so you try again as you would do to pay for a service and again nothing happens then 3 hours later they debit your account and deny any wrong doing an absolute amateur incompetent bank ### 1/5 — Worst bank app *2025-09-19, version 5.19.15* Program slow and useless Has reported many time and they never developed any problem ### 1/5 — Restricted From incoming *2025-08-21* I have been a long-time customer of Kasikorn Bank, but recently my account has been restricted from receiving incoming funds without any clear explanation. When I asked the officer, I was only told that it was due to “too many transactions,” but no proper guidance or solution was given. As a customer, I expect transparency and professionalism. I have never been involved in any illegal activities, and all my transactions are clean and legitimate. Unfortunately, the way this situation was handled shows a lack of ethics and care for customers. Banks should provide clear communication, proper reasoning, and assistance to resolve issues, not leave customers confused and helpless. I sincerely hope Kasikorn Bank can improve their customer service and treat clients with more respect in the future. **Developer response:** We sincerely apologize for the inconvenience caused. We are currently reviewing the information to find a way to assist you. Please contact the K-Contact Center at 02-888-8800. Our service is available every day, 24 hours a day. ### 1/5 — Delete the app or regret *2025-07-04, version 5.19.12* If you’re a foreigner,just use other bank.This bank only work within the country.Useless for international transfer. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing overall *2025-01-12, version 5.19.5* Ui, efficient. Support, 10/10. ### 5/5 — Easy as when bank sets it up *2023-05-14, version 5.17.0* I’m foreigner and can pay all my bills concerning my properties from anywhere in the world it uses local internet to connect my app with my local interest and English translation ### 5/5 — App not accessible *2020-05-08, version 5.7.4* Please help I am trying to get access to my log on and pay some bills but I can’t and the app is asking me to turn off wifi even though I’m not connected to it. I have just purchased the iPhone SE and it is not working please help ? ### 5/5 — Great *2019-12-01, version 5.5.0* ดีครับ ### 5/5 — Very useful app *2018-03-31, version 4.5.0* It make my life easy to do my transaction with KBank. **Developer response:** Many thanks Susie Kong :) ### 5/5 — Great app!! *2013-03-22, version 1.2* Very convenient!!! I use with iphone4s has no problem at all ### 5/5 — This app is my most favorite apps *2011-10-02, version 1.1* Guys , who negatives this app please listen too me. This app will require your phone activation sync with your bank account. All must sing up from ATM machine it's does not like Internet banking in mobile version. Believe me you may find it hard to make it ready but after that your life will go much easier, so much comfortable , I spend less time finding ATM the whole worlds is your on mobile. :) ### 4/5 — Better than others while you are travel overseas *2025-08-12, version 5.19.15* Mobile banking apps from major banks, including Siam Commercial Bank, Bangkok Bank, TMB, and some other have experienced crashes during critical periods, such as payday. Many customers were unable to access accounts or complete transactions during peak demand. But I never have any issue with this bank in my experience. Always reliable and easy to use. Fast processing.only one of my trouble is I can not download this app to use in my new phone because apps not recognizing new devices or SIMs, requiring them to visit a branch in Thailand to re-register or verify their identity A prevalent issue is mismatch between registered SIM card details and bank records, which frequently triggers app suspension—from which users seldom recover without making a physical visit to a branch back in Thailand So, to mitigate such risks, keep alternative payment arrangements or backup banking options readily available. In my opinion and experience, this app still work better than the other Thai bank ### 4/5 — * *2019-06-10, version 5.2.1* iPad Version Please!!! ### 4/5 — New Icon, same old problem. Does anybody read this? *2017-06-01, version 3.1.0* Ive reduced my score to 2 stars because the app no longer works. Every time I try to get an account statement the app crashes. Also the watch app doesnt work. Update 7Feb 2017, App still crashes as before. Watch app worked once and hasn't worked on subsequent attempts. Another update; 16April 2017. The latest update has not fixed the problem I previously mentioned. The app still crashes as soon as I press the circle to get a statement. it does however seem to work on the apple watch, but that only provides a one month statement. Update 03May; We have a nice new icon in version 3 but no-one has bothered to fix the problem of the app crashing as soon as you try to get a statement. Updated again 18May. I guess nobody from Kasikoren bothers to read the reviews nor look at their emails as the crashing problem still exists. Update 1st June 2017. No response from Kbank so deleted and reinstalled the app and it now works okay. I would have given it 5 stars if they'd bothered to reply to my email. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*