# KACE GO

> Mobile access for KACE SMA for IT professionals and end-users. (iPhone/iPad app by Quest Software, Inc..)

- Source: https://appshunter.io/ios/app/kace-go/id1630800439 (this page in markdown: same URL + `.md`)
- Developer: [Quest Software, Inc.](https://appshunter.io/developer/302341147)
- Category: Business
- Price: Free
- Rating: 3.70/5 from 7 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 14 MB
- Languages: American English
- Released: 2023-01-16
- Data updated: 2026-06-04
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/kace-go/id1630800439/reviews.md

## What is KACE GO?

Take your productivity to the next level using KACE GO!

The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.

Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
 
Capabilities for SMA administrators

The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset

Capabilities for KACE SMA end-users

The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles

## Key features

- Manage service desk tickets
- Review inventory details
- Deploy software remotely
- Access Knowledge Base
- Submit service desk tickets
- Receive real-time alerts
- Scan barcodes for assets

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/kace-go/id1630800439/reviews.md

### 2/5 — Need to be able to type or use drop down menu

*2024-03-20*

Need to be able to type or use drop down menu. In our SMA, zip code are chosen using a drop down menu. The app doesn’t allow typing in zip code so we have to scroll through thousands of emails. 
This should be an easy fix. 

Tracy

### 1/5 — Great if it works

*2024-03-14*

Was working and then authentication using google authentication stopped.  No help online.  Such great potential and something that should be expected for this type of app but quest needs to put some developer effort into it.  Without a working app, the value of Kace is highly questionable.

## Frequently asked questions about KACE GO

### What is KACE GO?

KACE GO is a mobile application designed to provide access to the KACE SMA Appliance. It allows IT professionals to manage service desk tickets, inventory, and software deployment, while end-users can submit tickets and access the knowledge base.

### What are the requirements to use KACE GO?

KACE GO requires KACE SMA version 10.1 or higher to operate. VPN connectivity may be necessary depending on your network configuration when not on a local network.

### Can end-users submit tickets with KACE GO?

Yes, KACE GO allows end-users to create, review, and update service desk tickets, search for previously submitted tickets, and view attachments.

### What administrative capabilities does KACE GO offer?

IT administrators can create, review, update, delete, and resolve service desk tickets, search for tickets and systems, sort tickets, view and attach photos to tickets, and search Knowledge Base articles.

### Does KACE GO have ads?

No, KACE GO is free and does not contain advertisements.

### What devices support KACE GO?

KACE GO is available for iPhone, iPad, and iPod devices.

### How often is KACE GO updated?

The latest version of KACE GO is 9.1, which was last updated on November 14, 2025. This indicates a relatively recent update cycle.

### What is the user rating for KACE GO?

KACE GO has a user rating of 3.7 stars based on 7 ratings. This suggests a generally positive but mixed user reception.

## Version history (last 5 releases)

### 9.1 — 2025-11-14

. Minor bug fixes.

### 9.0 — 2024-05-28

. Support for Dark and Light Mode.
. Minor bug fixes.

### 8.2 — 2023-11-15

Bug fixes and performance enhancements.

### 8.1 — 2023-04-10

Bug fixes and performance enhancements.

### 8.0 — 2023-01-16

No release notes.

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## More apps by Quest Software, Inc.

- [Defender Soft Token](https://appshunter.io/ios/app/defender-soft-token/id302341144)
- [Legacy KACE GO](https://appshunter.io/ios/app/legacy-kace-go/id680443651)
- [KACE Connect](https://appshunter.io/ios/app/kace-connect/id1483012517)
- [Quest Software Events 2023](https://appshunter.io/ios/app/quest-software-events-2023/id6443335442)

All apps by Quest Software, Inc.: https://appshunter.io/developer/302341147

## Related topics

[kace app](https://appshunter.io/ios/topics/kace-app) · [kace go](https://appshunter.io/ios/topics/kace-go) · [smtapro](https://appshunter.io/ios/topics/smtapro)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-04.*