# KaiPerm NW Credit Union — user reviews

> 14 indexed App Store user reviews of KaiPerm NW Credit Union by KaiPerm Northwest Federal Credit Union, rated 4.71/5 from 533 ratings.

- Source: https://appshunter.io/ios/app/kaiperm-nw-credit-union/id1138412076/reviews
- App overview in markdown: https://appshunter.io/ios/app/kaiperm-nw-credit-union/id1138412076.md
- Rating breakdown: 5★ 446 · 4★ 38 · 3★ 15 · 2★ 10 · 1★ 12

## What do users think of KaiPerm NW Credit Union?

Overall sentiment: negative

**Pros**

- 👍 Easy to understand fund transfers
- 👍 Great credit union, takes care of members

**Cons**

- 🐛 Frequent login issues
- 🐛 App is clunky and limited
- 🐛 No mobile deposits offered
- 🐛 Frequent errors and crashes
- 🐛 App is hard to use and unreliable
- 🐛 App opens then closes
- 🐛 One-touch sign-in freezes and closes app
- 🐛 Non-intuitive interface
- 🐛 Requires multiple password entries for transfers

**Commonly reported bugs**

- Unable to log in to website or app
- App crashes frequently
- App freezes and closes
- One-touch sign-in causes app to freeze and close
- Deposit section missing from app despite App Store listing

**Most requested features**

- Allow syncing with free budgeting apps
- Improve in-app finance tracking tool
- Implement mobile deposits
- Add mobile deposit feature to app

## Most critical reviews (10 lowest-rated)

### 1/5 — Trash

*2026-04-23*

Get ready for log outs. Every once in a while (especially when you need access to your account) you won’t be able to log in. We had to wait a week before we even had a response. No log in on website or app. KaiPerm app and banking system is just like to kaisers executives. Crooked!

### 1/5 — Horrible

*2025-09-21*

The app is horrible. The app is very clunky and very limited. Can’t even do mobile deposits and for a bank that has 1 location with limited hours it makes it extremely frustrating to deal with.

### 1/5 — Frequent errors and no mobile deposits

*2022-04-14*

Online banking app without mobile deposits? Are you kidding me? They must be the only bank around that does not offer this standard banking app feature these days. Other small credit unions offer mobile deposits on their app.

To make matters worse the app says “try again later” at least every other time I try to use it.   

Worst banking app I have ever tried. I did use it for 12 months hoping things might improve but unfortunately it did not.

### 1/5 — Terrible

*2019-11-20*

The app opens then closes this is so frustrating

### 1/5 — Awful, annoying and useless

*2019-03-29*

This app barely works. You guys need to up your game in the tech world. I set up the one touch sign in and it asks for my thumbprint and then freezes and then the app closes. I end up having to open a browser to log in. The online browser platform is also pretty weak. Not a fan of either.  Needs LOTS of work.

### 2/5 — Budgeting tools

*2024-05-25*

I would like it if they either allowed you to sync your account with free budgeting apps that automatically track your spending, or if the in app finance tracking tool worked better and more easily. As of now I manually budget but an app tracking my finances would make it easier.

### 2/5 — Hard to use!

*2022-03-25*

Not very reliable, I had to log in three different times! It kept logging me off!

### 3/5 — Unable to do mobile deposit

*2021-09-10*

I have had this app for over a year. I can see in the App Store that you are able to do a mobile deposit but on my all there is no deposit section. I have the app updated as well so I don’t know why it doesn’t show up on mine.

### 3/5 — Needs mobile deposits.

*2019-03-24*

Need to have mobile deposits!

### 4/5 — Would love to have mobile deposit.

*2018-11-08*

Mobile deposit needed.

## Most praised reviews (4 highest-rated)

### 5/5 — Transferring funds between account

*2023-02-08*

Very easy for me to understand. Thank you very much for all that you do.

### 5/5 — Credit union

*2021-08-28*

Great credit union. Takes care of their members.

### 5/5 — Least user friendly banking app I have ever used

*2020-10-10*

When this app is not crashing, it’s so non-intuitive that it’s almost useless. 

Why do I need to enter my password 2x to make a transfer of my own money?!

### 4/5 — Never able to login

*2018-02-26*

I can log into website but not the app. Contacted the bank and they couldn’t figure it out.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*