# Kaiser Permanente Washington — user reviews > 223 indexed App Store user reviews of Kaiser Permanente Washington by Kaiser Permanente, rated 2.20/5 from 1,091 ratings. - Source: https://appshunter.io/ios/app/kaiser-permanente-washington/id445899971/reviews - App overview in markdown: https://appshunter.io/ios/app/kaiser-permanente-washington/id445899971.md - Rating breakdown: 5★ 216 · 4★ 80 · 3★ 54 · 2★ 124 · 1★ 617 ## What do users think of Kaiser Permanente Washington? Overall sentiment: negative **Pros** - 🚀 Works great - 👍 Easy to use - 💡 Useful features - 🔒 Secure login **Cons** - 🐛 Buggy and crashes - 🔍 Difficult to navigate - 🔑 Login issues - ⚠️ Unreliable app **Commonly reported bugs** - App won't open or load - Login and authentication problems - Functionality breaks after updates - Compatibility issues with newer devices **Most requested features** - Add Apple Wallet support - Improve messaging and communication - Better integration with medical records - Streamline appointment scheduling ## Newest reviews (20 of 223) ### 2/5 — Can’t log in *2026-07-24, version 5.9.0* The app works fine when you can actually log in, and I often can’t. ### 2/5 — No longer works *2026-07-12, version 5.8.4* I used to use this app to manage my healthcare all the time then one day it stopped working - I try to log in and it just spins and spins until it times out. Now I have to log in through the web and that layout on my phone is pretty poor. I think KP has run out of money to maintain their systems (including their doctors). Overall it is just one of many problems with Kaiser over the past several months. ### 1/5 — Not working *2026-07-02, version 5.8.4* Hasn’t been working for months…I feel sorry for the customer care team because all they can do is email their supervisor :( ### 1/5 — No apple wallet feature *2026-07-02, version 5.8.4* Not having the add to Apple wallet feature is so annoying. This app is very slow to load and take a long time to log in literally every time you try to use it (it ask you to sign in even if you had just used it!). So it takes a long time to find the ID number every time. And Kaiser love to ask you your ID: Everybody (front desk, doctor, nurses, etc.) asks your ID, so not having this number handy is a big problem. ### 1/5 — Rarely opens *2026-07-01, version 5.8.4* Only opens when I am in one of their parking lots. Almost never at work. Wheel spins for a while at home if it opens there. I can’t explain it. ### 1/5 — What happened? *2026-06-30, version 5.8.4* I have no idea what happened to this app, but I used to use it all the time and it was great. Now, for at least the past month I cannot login at all. It just gives the circle of death. I tried completely deleting the app, reinstalling, re-logging in, pretty much anything you can do to make sure an app works properly. The app went from being great to complete garbage. The member website is not user-friendly and I used to love the app. Extremely frustrating. ### 1/5 — 127.7 billion dollar *2026-06-24, version 5.8.4* This just doesn’t work at all. It needs removed from the App Store until KP actually tests and confirms it’s functional. For all the money they are raking in if they could maybe think about developing an app that reflects their 127.7 billion dollar revenue ### 1/5 — Functionality missing *2026-06-16, version 5.8.4* What a POS this app is!! Find a doctor is unusable. Bubbles sit on top of information you need to see to enter zip code and even city name. I have most of my high blood pressure episodes just trying to use KP systems they have in place to navigate my own health care. Seems counter to what they say about being here to provide for my health needs. ### 1/5 — Login Problems *2026-06-15, version 5.8.4* This app sucks, like everyone else I can no longer login, Kaiser either integrate with the MyChart app (clearly your org can’t maintain their own app) or take these down and tell us to go to the website, at this points it’s more convenient that way. ### 1/5 — No longer works *2026-05-19, version 5.8.4* App will not allow me to see any messages, test results, or medications. It also will not allow me to order medication refills ### 3/5 — need a map? *2026-05-14, version 5.8.4* this app works for simple things like messaging providers and making appointments but trying to find anything else is challenging ### 1/5 — app is very frustrating to use *2026-05-05, version 5.8.4* It logs out if you switch to another app for even a few seconds - making note taking painful copy&paste works poorly navigating the app is painful - with internal links from which you can’t return info links aren’t clearly distinguished from links to personal data messages from my medical team are intermixed with marketing messages dead links are common (reflecting the same problems on the website), test results appear in a strange order often hiding the most recently reported results, there does not appear to be a way to see all tests that have been ordered - some things are prompted, such as scheduled inoculations, but rarely tests ordered by whoever I’ve just seen, navigation is horrible with different menus offering different data options and intermixed personal data and generic info. ### 1/5 — Costly for the wrong reasons *2026-04-26, version 5.8.4* I opted to go paperless and trusted the app to notify me when I have upcoming bills only for it to notify me when the bill is about a month overdue, costing me a late fee as well. And to add insult to injury, the app isn’t even letting me add new payment methods due to errors with the app. App can be useful at times but I’d highly recommend to keep paper bills coming or at least check regularly so you don’t miss any bills. ### 2/5 — Can’t get into any of the functions *2026-04-20, version 5.8.4* I can’t get into messages or check my prescriptions or test results. App just keep telling me an error occurred and I should try later. But this is all the time! Please fix this! ### 1/5 — Can’t log in with iOS *2026-04-15, version 5.8.4* App won’t let you log in using iOS devices ### 1/5 — Horrible UX/UI Design *2026-04-02, version 5.8.3* I don’t who they hired to do the UI design, it’s a disaster! ### 1/5 — doesn’t work *2026-03-21, version 5.8.2* Absolute trash ### 2/5 — Too many hurdles for basic care. *2026-03-16, version 5.8.2* First off, I will say no one should bother using the chat feature. You will be constantly disconnected and be asked to answer the same set of questions repeatedly. Second, there are way too many hurdles in place to keep you from seeking simple care. For reference, I have a very minor shoulder injury. This should take five minutes to set up an appointment with someone but I have spent hours of time I’ll never get back answering the same set of questions. It has become pretty obvious to me I am just a number to make money off of. ### 1/5 — App quit working after years of use *2026-03-12, version 5.8.2* No help at all from Kaiser Tech ### 2/5 — Mostly Non-Functional *2026-03-09, version 5.8.2* This app is almost completely non-functional. All you can use it for is looking at past and previously scheduled appointments and reminders. If you want to schedule anything new, forget about it. Don’t waste your time. Just call and wait on your phone … then wait some more… then schedule it - you know, like 20 years ago. ## Most critical reviews (10 lowest-rated) ### 1/5 — The new app has no memory of my account *2026-07-30, version 5.9.0* This “app” frustrates me ### 1/5 — Cannot log in *2026-07-27, version 5.9.0* I’ve been trying to log in daily for a week; not working. the app is updated. This is embarrassing as a representation of what is offered to our members, as I am also a provider. ### 1/5 — Seriously?? *2026-07-20, version 5.8.4* Does not load or log in, just spins the loading wheel endlessly. Tried deleting the app and downloading it again, did not fix. It’s been weeks now. ### 1/5 — Current app version is useless *2026-07-19, version 5.8.4* Every time I try to sign in with the current version of the app, I land on a perpetual spinner. Deleting and reinstalling the app did not help. ### 1/5 — Spinning wheel of death *2026-07-17, version 5.8.4* The app never works. I put my correct login info in and it just spins and never works ### 1/5 — doesn’t work *2026-07-16, version 5.8.4* how am I supposed to refill my medication or pay my bills if the app is literally unusable?????? I get an endless loading screen every time and the regular Kaiser app just leads me to this POS. FIX IT!!!!! ### 1/5 — IT Horrible *2026-07-15, version 5.8.4* I’m in the customer relation industry and I am appalled and could not believe the system or the process for the Kaiser’s IT department. I simply cannot get into my app and I’ve been working on this for three months and still the runaround and no help. And the layers of Colleen you have to spend time on just to get through to the IT department and 50% of those agents have been rude , don’t seem to care whatsoever to keep their job and that’s very clear. There is a common denominator here because I’ve talked to 7 different agents now and wow! Still can’t access my app. ### 1/5 — Login rarerly works *2026-07-15, version 5.8.4* Login issues are very common with the app ### 1/5 — Worthless *2026-07-09, version 5.8.4* It used to be convenient to be able order my prescriptions with this app. It quit working months ago. Now I have to pull out my laptop, boot it up, go to the url and order that way. I may just delete the app because it is a waste of space on my phone ### 1/5 — Doesn’t work *2026-07-07, version 5.8.4* App doesn’t let you login. Worked for a few months then stopped. Reinstalling doesn’t help ## Most praised reviews (10 highest-rated) ### 5/5 — Working again *2025-11-17* I used to love this app but then it randomly stopped working one day. I tried deleting and redownloading but no matter what it wouldn’t open. I hate using the website in the browser but I have been for at least the past year. I got a text today advertising the app so I figured I’d give it another try and so far it’s working! I’ll review again if it goes haywire but for now I’ll at least try and help get the rating back up! ### 5/5 — Working again *2025-10-29, version 5.8.1* The app has finally updated and now works wonderfully! ### 5/5 — it works *2025-09-09, version 5.7* does what its supposed to ### 5/5 — So far so good! *2025-08-12, version 5.7* Face ID login and everything works smoothly. ### 5/5 — Good *2025-03-23, version 5.6.2* Good ### 5/5 — Very Useful Healthcare Tool *2024-03-27* I’ve relied on this app quite a bit the past few years while navigating my and my children’s medical needs. It has been an invaluable resource. I’ve been especially grateful for past records being available all the way to before Kaiser took over Group Health, it helps me understand and share medical history. The difficult scheduling issues people complain of aren’t due to the app, they’re a systemic issue with Kaiser. I understand the frustration but it’s not one the app developers can control. The only issues I’ve had with the app were messages getting dumped while I was composing them and a brief time where my child’s main page showed my medical appointments instead of his, otherwise I’ve not had any problems the years I’ve been using the app and I’m truly grateful to have it. ### 5/5 — Working fine *2024-03-24, version 5.4.2* Fully functional as of 23 March 2024. ### 5/5 — Completely Disagree with the Bad Reviews *2024-02-16* I have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free). As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app. ### 5/5 — 1 year update *2024-02-15, version 5.4.2* A year ago I gave a 1 star review because this app simply failed again and again. It’s 5 stars now and works like a champ! Thank you for fixing this and keep up the outstanding work! ### 5/5 — Works great *2021-09-03, version 4.5.2* Been pleasantly impressed with this app. Easy to login with Face ID. Messages and test results easy to access. Love the feature to receive notifications about possible earlier appointments and switch. I’ve had no issues thus far and have used it for a few months. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*