# Kaiser Permanente — user reviews > 2,626 indexed App Store user reviews of Kaiser Permanente by Kaiser Permanente, rated 4.80/5 from 1,056,957 ratings. - Source: https://appshunter.io/ios/app/kaiser-permanente/id493390354/reviews - App overview in markdown: https://appshunter.io/ios/app/kaiser-permanente/id493390354.md - Rating breakdown: 5★ 932,468 · 4★ 74,128 · 3★ 19,273 · 2★ 7,703 · 1★ 23,385 ## What do users think of Kaiser Permanente? Overall sentiment: neutral **Pros** - 🚀 Convenient features - 👍 Helpful for ordering prescriptions and viewing test results - 🚀 Mostly good app with some improvements - 👍 Great care and communication - 👍 Best care that can be provided **Cons** - 🐛 Buggy and unreliable app - 🤔 Difficult to navigate and find information - 🤔 Inconsistent functionality - 🤔 Lacks important features - 🤔 Poor user experience **Commonly reported bugs** - Frequent crashes and loading issues - Login and sign-out problems - Inaccurate or missing information in the app - Inability to access past visit notes and medical records **Most requested features** - Ability to copy/paste information from the app - Option to view medical history by date or test type - Ability to self-report health data like weight, blood pressure, etc. - Improved appointment scheduling and availability - Better integration between app and pharmacy/medical staff ## Newest reviews (11 of 2,626) ### 4/5 — Not enough providers *2026-09-04, version 7.10* I have been a Kaiser client for 40 years. The care has declined in recent years because there are not enough family medicine providers. The App doesn’t help with this issue. The soonest I can see a doctor is 2 weeks out? ### 2/5 — Neglect of Mental Health *2026-09-04, version 7.10* I have been struggling to get that proper car that I need for years with little success. Appointments are too far apart. Resources are very limited. This company does not prioritize its patients. Your staff does. They’re incredible. But the company doesn’t have its patients best interests. Stop pressuring your Therapists to “graduate” patients. That is absolutely unacceptable. This is an exemplary example of the lack of nuance this company has regarding mental health treatment. Therapy is lifelong. We build relationships with our therapists, yet we don’t have the money to pay out of pocket. You dangle a service in front of us and yank it when it seems to interfere with your bottom line. Be better. ### 3/5 — Receipts print out of you app *2026-09-04, version 7.10* Love it but can you add the itemized receipts so we can just print and not need to wait or call? ### 2/5 — Very slow but great features *2026-09-03, version 7.10* Takes a long time to load and having trouble with health benefits section on a daily basis. ### 2/5 — Prescriptions *2026-09-03, version 7.10* Terrible ordering text guide ### 5/5 — Very Satisfied *2026-09-03, version 7.10* I am more than pleased with the care I receive from Kaiser. My Dr is amazing and actually listens to any concerns or questions, it is always convenient and easy to navigate their app, and for the first time in a very long time I can honestly say that I feel like more than ‘just a number on file’ when I deal with Kaiser. ### 5/5 — Wait for appointments *2026-09-03, version 7.10* It is getting harder to get an appointment scheduled. ### 5/5 — Pharmacy *2026-09-03, version 7.10* Refills are so easy on the KP app. It’s amazing! ### 5/5 — Always Improving *2026-09-03, version 7.10* This app was a little rough years ago but now the latest updates to this app have made taking care of my own health a manageable priority in my busy lifestyle. I’m very happy with Kaiser Permanente App!! ### 5/5 — Super excited *2026-09-03, version 7.10* The service is super easy to order online, happy. ### 5/5 — Super Easy!! *2026-09-03, version 7.10* It is wonderful to be able to access your records so easily using this app. Being able to access medical records, test results, and my medical history has never been so easy. It gives us peace of mind. ## Most critical reviews (10 lowest-rated) ### 1/5 — app never works *2026-09-05, version 7.10* I can never log in always says technical error ### 1/5 — App sucks *2026-09-05, version 7.10* Doctors are even worse ### 1/5 — Faulty wiring *2026-09-05, version 7.10* Kaiser is like the wal-mart of healthcare. ### 1/5 — Trying to schedule an appointment *2026-09-04, version 7.10* Worst app ever trying to schedule an appointment it keeps spinning and spinning won’t let me in to schedule an appointment then when it finally does appear, it says try again like somethings wrong with your app ### 1/5 — Slow and buggy *2026-09-04, version 7.10* Abnormally slow and crashes intermittently ### 1/5 — More expensive then Costco *2026-09-04, version 7.10* I am looking for a less pricey way to get my meds and it looks like Costco AND amazon pharmacy s are better priced for me ### 1/5 — Terrible pharmacy *2026-09-04, version 7.10* Your pharmacy employees need lessons in humanity and humility ### 1/5 — Buggy *2026-09-03, version 7.10* Bad app pointless to use ### 1/5 — Grievances filed *2026-09-03, version 7.10* Member support service is frustrating and has a lack of getting proper support to Kaiser patients. ### 1/5 — Sometimes *2026-09-02, version 7.10* Sometimes the App is so slow it times out. Sometimes I can get logged on but can’t get into messages. Kaiser can do better And since I wrote the review we can’t log on at alll. Server error try again later. We have been trying for 2 Days. I called to make an appt. As much as we pay every month the app should have an up time of 99%. ## Most praised reviews (10 highest-rated) ### 5/5 — Wonderful care for many years *2026-09-06, version 7.10* I first signed up with Kaiser when we moved to Denver in 1977. I’ve been a patient through well visits, childbirth, an ACL reconstruction, a couple of minor skin cancer issues and now well into my 70s I am discovering my weak links. My providers at Kaiser have been almost uniformly knowledgeable, kind, and compassionate. I have never had to scramble around, looking for help. I am most grateful for the continuum of care I have received. Jeanette ### 5/5 — The best *2026-09-05, version 7.10* The best health care company anywhere ### 5/5 — Easy to use *2026-09-05, version 7.10* KP made easy for me to schedule and refill my prescriptions. ### 5/5 — Facilidad y agilidad *2026-09-04, version 7.10* Nos ahorra tiempo y hace que las cosas sean mas fáciles, además confiables ### 5/5 — Grateful *2026-09-04, version 7.10* I’m extremely grateful to Kaiser for helping me through this entire process. Everyone I’ve interacted with has been helpful, caring, and supportive. They made what could have been a stressful experience much easier to navigate. I truly appreciate the communication, guidance, and care I’ve received throughout the process. Thank you, Kaiser! ### 5/5 — Highlightkp.org *2026-09-04, version 7.10* Tell me all I need to know about appointment test results without having to call Kaiser ### 5/5 — Message *2026-09-03, version 7.10* Great way to communicate with our Dr. ### 5/5 — Great service *2026-09-03, version 7.10* I always use this communication when I need an immediate question asked and they usually respond within a day or two which is excellent and comforting to know that I always have my medical team at my side. Thank you KP team. ### 5/5 — Great service *2026-09-03, version 7.10* I have been using this and auto refill for a long time and I love it. Avoids having to go to the pharmacy and wait on possible long lines. ### 5/5 — Pharmacist *2026-09-03, version 7.10* I would like to say this is my favorite pharmacy ever. The pharmacist Mr. Mike is very considerate caring and I notice how he cares for each of his customers. I appreciate his kindness as well as always available if you have any questions. Ms. Kennedy is the best representative/cashier . She always smiles and go beyond her duty to make sure you are please. The entire group is very considerate and ready to take care of me and everyone I see during my visit. I appreciate them all. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*