# Kango - student transportation — user reviews > 62 indexed App Store user reviews of Kango by DoLightful Inc, rated 4.80/5 from 652 ratings. - Source: https://appshunter.io/ios/app/kango-student-transportation/id572895356/reviews - App overview in markdown: https://appshunter.io/ios/app/kango-student-transportation/id572895356.md - Rating breakdown: 5★ 580 · 4★ 32 · 3★ 17 · 2★ 2 · 1★ 21 ## What do users think of Kango? Overall sentiment: positive **Pros** - 🚀 Great help for working parents - 👍 Legit and a life saver - 👍 Driver profiles and meeting driver ahead of time - 👍 Great service - 👍 Amazing service helping Quest Therapeutic Camp families transporting special needs children - 👍 Great alternative to driving Lyft & Uber - 👍 Wonderful company - 👍 Content parent - 👍 Amazing app for safe rides - 👍 Life saver! - 👍 A must have for parents - 👍 Ease of scheduling - 👍 Useful for setting up rides! - 👍 Easy to use - 👍 Useful for after school carpool - 👍 Great app - 👍 Nice app - 👍 Makes my life easier - 👍 Finally an app that solves a real problem - 👍 Love it - 👍 Awesome organizational tool - 👍 Exactly what I was looking for! - 👍 Kangado is a life saver - 👍 Not just for kid-related stuff! - 👍 Nothing else like it - 👍 Very useful app! - 👍 Excited! **Cons** - 🐛 Unreliable - 💰 Predatory fees - 🚫 Company closed?! - 💰 Missing payments - 🐛 Terrible booking process and unclear steps - 🐛 Unreliable Drivers - 🐛 Hit or miss - 🐛 Driver canceled 20 minutes before pick up - 💰 Difficult to terminate $9/month charges - 🚫 Use Zum instead - 💰 To expensive - 🐛 Impossible to cancel a ride - 🚨 Kango van takes red light - 🚨 Poor Customer Service - 🚨 No Response to My Request **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Messages disappearing before sending - Unreliable cancellation policy **Most requested features** - More available drivers during school drop off hours - Dark mode option - Advanced analytics dashboard ## Newest reviews (10 of 62) ### 3/5 — Hit or miss *2022-01-06, version 6.0* I started using Kango after shelter in place lifted. Not sure if it’s the app in general or maybe they have less drivers but out of the three rides Ive tried to book only one has been successful. ### 4/5 — Driver profiles and meeting driver ahead of time *2021-08-26, version 6.0* It is the only child transportation app that shows local driver profiles with thanks from parents before we book a driver. Other apps only show driver profiles once they are accepting a ride. Kango also allows for meeting drivers ahead of time. These are the two benefits that I have noticed over other child transportation apps. ### 5/5 — Great alternative to driving Lyft & Uber *2019-03-26, version 5.5* I’ve very much enjoyed working for Kango as a ride share driver! Since it’s not an on-demand service (unlike Lyft) you know your schedule ahead of time & sometimes have breaks between scheduled rides, so the pace can be more relaxed. The fares are higher too. Plus the passengers are all sweet kids, many of whom you get to know over time (and whose parents request you to be their driver going forward). Also the flexibility is second to none. I have five part time jobs and doing Kango has been a great fit for me because some weeks I work every day, but then when I have a busy week with my other work or go out of town, there’s no obligation. Highly recommended for fellow gig-lifers! ### 5/5 — Amazing service helping Quest Therapeutic Camp families transporting special needs children. *2019-01-27, version 5.4.1* Because of Quest’s unique therapy program , parents from all over the Bay area sign their kids up but need transportation. Kango did an amazing job connecting parents with a ride service. Professional, great communications and customer service and best of all, I could count on Kango instead of me dealing with all the crises of previous years. We hope to have a ling lasting relationship. Bob Field PhD, licensed psychologist PSY5705,director ### 1/5 — Impossible to cancel a ride *2018-10-03, version 5.4.1* The app is nice when everything is ok - however, it is really hard to cancel a ride and get your money back as I just experienced. Of course no one in support will contact you to do anything about it .. ### 5/5 — Kango is the best kids car service out there *2018-08-29, version 5.4.1* We have used Kango for well over a year now for a morning carpool for our kids to get to school with some other families, and it has worked out great. We have found their drivers to be great and their customer service to be great too. We have tried the other two kids car services in our area and in my opinion Kango is by far the best one. ### 5/5 — Great service all around *2018-06-18, version 5.4.1* Kango saved me several times at the end of the school year when I needed to get my son rides to and from school 45 minutes away. Their service is excellent, always responding to me right away and resolving any issues that came up. They really care about supporting parents. I would gladly use Kango again! ### 1/5 — SF Driver *2018-03-03, version 5.3* Just witnessed a Kango van take a red light behind 2 other cars taking red on 19th ave. Company claims "we put your kids safety first" but I'm not sure about that. I've witnessed so many accidents from cars running red lights, crazy that a kid friendly taxi service allows this kind of driving. White Chrysler van lic plate #7ZAG414 ### 1/5 — Poor Customer Service *2017-11-22, version 5.3* I used Kango for several months. When a question arose about my billing - I experienced the unprofessional side of Kango. I could not get a reply from multiples messages sent through their app. I could not get a reply from calling their phone number (it was always an answering service, never a live person). When a Kango rep FINALLY contacted me, I was promised a review and resolution. Several weeks later and I still haven’t heard back from Kango. Unprofessional. Unethical. DO NOT USE KANGO unless you don’t mind having your concerns and problems ignored. I think I’ll try one of their competitors instead. ### 1/5 — No Response to My Request *2016-07-12, version 5.0.2* Thought this would be better than Uber but I did not even get a response to my request. Pretty disappointing. I made the request on Saturday for a Tuesday pickup. It is now Monday night and I haven't even received a response. 😡 I guess I'm back to using Uber. This app is a joke! I wouldn't even give it one star but I have to in order to post a review. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unreliable *2026-01-22, version 6.3* Similar experience to other 1 star reviews- we trialed Kango to take our daughter to gymnastics practice. Scheduled the ride 4 days early, accepted within 6 hours. 5 minutes before pickup the driver messages that her insurance isn’t accepted and cancels the ride. ### 1/5 — Predatory fees *2024-11-14, version 6.2* I prefer HopSkipDrive for a few different reasons. 1) In the Kango app, often times you type out messages just for them to disappear before sending. 2) The company has a 24/hr cancellation policy and if you cancel within that 24 hours - DOWN TO THE MINUTE - they will charge you 90 - 95% off the full cost, supposedly to pay the drivers. For an app that caters to childcare, they should know that emergencies come up. This is not like Uber where you can get a ride on demand so most rides will be prebooked. If your kid’s school calls and you end up having to pick them up early, or if your child gets sick in the middle of the night, or whatever, even if you cancel 8 hrs, 10 hrs ahead of time, you will have to pay pretty much the entire cost of the full ride. Drivers have enough time to find other rides with several hours notice so their policy is just a cash grab. Cancellation fees are not unreasonable, but there should be a scale that makes sense. Why would I be paying $31 for a $33 ride that was cancelled 23 hrs ahead of time? 3) Kango’s rides are expensive - especially in comparison to HopSkipDrive which also has background cleared drivers and ride tracking - and they have the nerve to also add a gratuity screen on the payment screen. We tipped HopSkipDrive drivers but the rides cost over $10 less in most instances anyway. 4) Support takes forever to message you back and often they do not fully answer your questions. Kango is preying on needy parents/caregivers and I advise you to stay away unless absolutely in desperate need. ### 1/5 — Company closed?! *2023-09-05, version 6.2* Loved using Kango all summer. Suddenly the last week of August no drivers were marching rides, and customer service is unreachable. I have emailed, called and messaged in the app, but gotten zero response. Seems like the company folded?! I wish I knew. No announcements. Nothing to go on other than the service seems to be shut down and they aren’t responding to messages ### 1/5 — Missing payments *2023-01-10, version 6.2* I’ve been a driver for Kango for more than 4-6 months now. I’ve been having problems with my payments and whenever I talk to them they say you have to contact support. And the only way that u can contact support is by email and they never reply back to you. I’ve been having a lot of missing payments. They don’t care about their employees. All they care about themselves and that’s it. I’ve tried to help them out in a very rough moments but they don’t appreciate your time and effort that you give them. They deserve a 0 star. If you want to waste ur time and have missing payments then go head and be one of their driver. I rather work for one of their competitors. ### 1/5 — Terrible booking process and unclear steps *2022-10-17, version 6.2* Booking is not right away confirmed and can be confirmed even a few min before the time the user has set to have to leave to the airport without the user being able to cancel at that point. I already had made different arrangements because I cannot have the uncertainty traveling with a baby. I was charged anyways. Also not a all clear whether the booking was only for the child or if parents were also able to travel. Overall terrible experience. Not using this product ever again ### 1/5 — Unreliable Drivers *2022-03-29, version 6.2* Late last week a young girl, Camille E. In the Los Angeles area accepted all our ride on her own volition. This morning at 6:58 am, 2 minutes before the scheduled 7:00 am pick up time, Kango informed me Camilla Ellis was running 20 minutes behind, when my instructions made clear our son had to be on the road no later than 7:05 to arrive to school on time. Rather than take responsibility they cover for her claiming she had a medical emergency. So you’re telling me at 6:58 am she suddenly had an emergency that would only make her 20 mins late? Not, cancel? I told them to remove her and they try to find another driver. The only driver would arrive at 7:50 am. We have a PERFECT attendance record, and Kango’s unreliability almost cost us. I asked them to remove her from all requests and they did not listen, so I edited the ride to remove her from the rest of the rides. They send her a request re rebook. I had to make it clear a second time that she is not allowed to drive our son. Someone who cannot be timely and reliable is not responsible enough to drive a minor. I do not need to test out and see if her lack of responsibility will put our son at risk. ### 1/5 — Driver canceled 20 minutes before pick up *2021-05-17, version 6.0* Had to pack my crying baby in the car and pick up my son from school late. Not cool. ### 1/5 — Difficult to terminate $9/month charges *2019-12-12, version 5.5* Good luck trying to terminate the $9 per month charges. They don’t tell you how. ### 1/5 — Use Zum instead *2019-11-18, version 5.5* They’ve seriously gone down hill quickly. I have had 3 rides cancelled within 24 hours of the scheduled time, leaving me high and dry. They can cancel on you at any time without any recourse. If you do the same, they charge you the cost of the ride. Today, a driver arrived 20 minutes early and pulled my son out of school from class - while it was still in session. I had left instructions for her to wait for him across the street from the school. I am now using Zum which may be slightly more pricey, but do far reliable. ### 1/5 — To expensive *2019-03-09, version 5.5* Additional charges not worth it ## Most praised reviews (10 highest-rated) ### 5/5 — Great help for working parents *2026-03-09, version 6.3* Kango is a great help for working parents. We have been using it for a while, we had 2 different drivers so far and both were outstanding. Thank you for making a working mom life easier ### 5/5 — Legit and a Life saver *2025-06-11, version 6.3* This app is a bonefide life saver. It’s not cheap but it’s necessary so I just budget for it like anything else. The only thing that could make this app better is having more available drivers during school drop off hours 700-830 am. If you don’t book at least a full 24 hours in advance, you run the risk of not getting a ride. ### 5/5 — Great experience! *2023-11-11, version 6.2* First time using Kango for my college-age non-driver who wasn’t that comfortable using a service “for kids” at first. It did give me great peace of mind over using other less-well-vetted ride services and I appreciate being able to schedule rides ahead of time. ### 5/5 — Kango *2021-01-22, version 6.0* Kango is the best! ### 5/5 — Great service *2019-10-01, version 5.5* I really like Kango! This is the first year we have gone without an afternoon sitter and Kango has been a lifesaver. The app is easy to use, drivers are great and we are a happy family. ### 5/5 — Awesome *2019-06-13, version 5.5* Cindy was totally awesome with my children. Although I was out of town, she continued to communicate with me, which I loved! As an owner of a nanny service, she was phenomenal and a professional. Thank you so much for your great services! ### 5/5 — Great driver! *2019-05-14, version 5.5* Great/Clear communication Smooth transaction/transportation ### 5/5 — Kango Driver *2019-04-12, version 5.5* Working for Kango has been really easy & flexible! I have a 3-year old so I needed a part time job that understood my hectic schedule and this was it. I’m able to plan out my days and choose what hours I can work. I’ve really enjoyed driving for them and would recommend it to other stay at home parents looking to make some extra income. ### 5/5 — $ *2019-03-26, version 5.5* Wonderful company ### 5/5 — Content parent *2019-03-26, version 5.5* Kango has been able to find us a driver even in the most last minute requests. I feel as if our driver has our children’s best interest in mind. She never leaves them alone taking that extra step to make sure our little guys are safe and secure. Our children speak highly of her. I don’t want to leave out that they are never late and will bend over backward to get another driver if there are any problems. We have been using them now for 2 years. I would definitely recommend the Kango service to any parent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*