# Kanguro — user reviews > 19 indexed App Store user reviews of Kanguro by Kanguro Insurance LLC, rated 4.40/5 from 266 ratings. - Source: https://appshunter.io/ios/app/kanguro/id1625776781/reviews - App overview in markdown: https://appshunter.io/ios/app/kanguro/id1625776781.md - Rating breakdown: 5★ 216 · 4★ 6 · 3★ 4 · 2★ 2 · 1★ 38 ## Newest reviews (5 of 19) ### 1/5 — Engaño *2024-11-20* El peor seguro ni se les ocurra agarrarlo, puros engaños no te reembolsan nada tardan más de un mes cuando metes un reclamo para que te paguen la factura, tú tienes que pagar y supuestamente ellos te pagan pero es mentira **Developer response:** Hola, Lamentamos leer esto. Entendemos lo frustrante que puede ser esta experiencia. Gracias por compartir tu opinión. — El equipo de Kanguro 🦘 ### 1/5 — Pésimo *2024-05-30* Pésimo seguro no lo compren **Developer response:** Hola, Lamentamos leer esto. Entendemos que tu experiencia no fue la esperada. Agradecemos que lo compartas. — El equipo de Kanguro 🦘 ### 1/5 — Decepcionado *2023-07-26* El peor seguro de mascotas Que mal servicio **Developer response:** Hola Barbie, Lamentamos que tu experiencia haya sido así. Entendemos tu molestia. Gracias por compartirlo. — El equipo de Kanguro 🦘 ### 1/5 — app freezes *2023-02-12* it freezes too much **Developer response:** Hi Murci67890, That sounds frustrating. The app shouldn’t be freezing like that. Thanks for flagging it. — The Kanguro Team 🦘 ### 1/5 — This app has sign in and freeze issues *2022-12-24* I hate this app and the fact that the online site forwards you to the app to file a claim is ridiculous. **Developer response:** Hi Jay, We hear you. Login issues and app freezes are frustrating, and we understand how that experience can feel. Thanks for sharing your feedback. — The Kanguro Team 🦘 ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2026-07-27* App is not working , crushed and unable to use it ### 1/5 — Worst *2026-04-02* Got this because the place I got my dog signed me up. Now the app doesn’t work and trying to cancel is a nightmare. **Developer response:** Hi Amber, We’re sorry to hear this has been your experience. We understand how frustrating it is when the app isn’t working and canceling becomes difficult. This is not the experience we want to provide. If this is still unresolved, we’d like to help make this right. Please contact us at customerservice@kanguroinsurance.com or 888 546 5264 so we can assist you directly. — The Kanguro Team 🦘 ### 1/5 — Insurance *2026-04-01* Do not get if you plan to cancel, and I have called , emailed and no one has been able to cancel my policy. Still got charged and very frustrating and disappointing. I have five dogs and almost switched over to them but now that I know I can’t even get help , won’t be switching over. **Developer response:** Hi Adriana, We’re really sorry to hear about your experience. We understand how frustrating this situation must have been, especially after trying multiple times to get help. This is not the experience we aim to provide, and we truly appreciate you taking the time to share it. — The Kanguro Team 🦘🧡 ### 1/5 — Not working *2026-03-29* App is virtually worthless. Works for 2 days then gives me a 401 error and I have to delete and redownload the app. **Developer response:** Hi Giantor, That definitely shouldn’t be happening. Having to reinstall the app every few days is frustrating. We appreciate you calling this out, and thanks for your feedback. We’ll take it into account. — The Kanguro Team 🦘🧡 ### 1/5 — Kanguro service *2026-01-20* Bad bad bad service, claims take for ever and they barely give you money back, it is very difficult to cancel the policy, they make it difficult to cancel to keep charging you! **Developer response:** Hi VG, We’re sorry to hear about your experience. We understand how frustrating this can be. Thank you for your feedback. We’re actively working on improving our processes and overall experience. — The Kanguro Team 🦘🧡 ### 1/5 — Don’t get it *2025-11-11* Got tricked into getting this insurance through the company i purchased my puppy because it was free for 14 days and now I can’t get talk to anyone to get this cancelled!!! **Developer response:** Hi Djcam7, We’re sorry to hear this. We understand how frustrating it is to feel stuck trying to cancel and not being able to reach someone. Thank you for sharing your experience. — The Kanguro Team 🦘 ### 1/5 — Completely HORRIBLE in every way possible!!! *2025-07-14* I wish I could give them a zero or a negative star. This company is THAT bad. They have a horrible customer service team who hardly ever responds to anything, and when they do it’s with an attitude and super disrespectful. Also, the app itself doesn’t allow you to update your pet name or any pet information (like date of birth), which seems like the most basic feature that pet owners would need access to. And if you try to reach out to them in every way possible (email, texts, etc.) they either don’t reply or if they somehow do respond it’s always a day later! The current Kanguro team needs a complete overhaul and to let everyone go and start fresh if they want their clients to stay on with their insurance. And even then, if any of you do try to cancel, they will take so long to respond to your cancellation request that they will have to charge you for the month because you requested during the “current pay period”. Worst company ever. **Developer response:** Hi there, We’re sorry to read this. We understand how frustrating this experience must have felt. We take feedback like this seriously, especially when it comes to communication and app functionality. Thank you for taking the time to share your experience. — The Kanguro Team 🦘🧡 ### 1/5 — Horrible pet insurance *2025-06-21* If I could give it a negative review I would, I got this insurance company because of the benefits but they don’t even give you your money that you are supposed to be getting back. Why even bother being an insurance company if you can’t even give the money you are owed to the people paying almost $80 just to have their pets insured? It’s a joke, a scam, and has been a waste of my money. **Developer response:** Hi Bellaldp, We’re sorry to read this. We understand how frustrating this experience must have been. We take feedback like this seriously and appreciate you sharing it. — The Kanguro Team 🦘 ### 1/5 — Crash *2025-03-08* La app cierra tu sesión y no te deja volver a ingresar. **Developer response:** Hola, Lamentamos que hayas tenido este problema. Entendemos lo frustrante que es no poder volver a ingresar a la app. Gracias por compartirlo. — El equipo de Kanguro 🦘 ### 1/5 — I have asked for this to be canceled in writing!! DO NOT CHARGE MY CARD… I will have it charged back *2025-03-06* Cancel!!! Thanks for giving me to giver you a star!! **Developer response:** Hi, We’re sorry to hear this. We understand how frustrating this situation must feel. We take concerns like this seriously and appreciate you bringing it to our attention. — The Kanguro Team 🦘 ## Most praised reviews (4 highest-rated) ### 5/5 — Agradecida *2026-03-26* Yo he vivido experiencias con la atenciónes y tiempo de respuestas excelentes, se cumple exactamente lo que se elige en la póliza. Muy agradecida con el cumplimiento y servicios ofrecidos. **Developer response:** Hola, Muchas gracias por tu mensaje. Nos alegra mucho saber que tu experiencia ha sido positiva y que te has sentido bien acompañada. Un abrazo para ti y Maya 🧡 — El equipo de Kanguro 🦘 ### 5/5 — Great insurance and televet *2024-11-21* Got my claim paid quickly to my bank account and I use the 24/7 televet all the time. Nicely done ### 5/5 — Best app ever! *2023-02-17* This app is so easy to use and the way you can file claims is so user friendly i can do it whenever i have time **Developer response:** Hi Sofischuster, This made our day. We’re so glad to hear the app has been easy to use and that filing claims feels simple for you. That’s exactly what we aim for 🧡 — The Kanguro Team 🦘 ### 2/5 — Frozen for weeks *2026-04-09* Kanguro is good ins for the most part, but the app is laggy and I haven’t been able to log in to check my profile in weeks. No idea where my claims are at and no one to contact. **Developer response:** Hi Stevie, Thanks for your feedback, and we’re really sorry about this. Not being able to log in or check your claims for that long is definitely not the experience we want. We’d like to help you get this resolved as soon as possible. Please reach out to us at customerservice@kanguroinsurance.com or 888 546 5264 so we can look into your account and fix the issue. We appreciate you bringing this to our attention. — The Kanguro Team 🦘 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*