# Kansas Lottery PlayOn® — user reviews > 355 indexed App Store user reviews of Kansas Lottery PlayOn® by Kansas Lottery, rated 4.70/5 from 3,603 ratings. - Source: https://appshunter.io/ios/app/kansas-lottery-playon/id1187363846/reviews - App overview in markdown: https://appshunter.io/ios/app/kansas-lottery-playon/id1187363846.md - Rating breakdown: 5★ 2,906 · 4★ 481 · 3★ 128 · 2★ 22 · 1★ 66 ## What do users think of Kansas Lottery PlayOn®? Overall sentiment: negative **Pros** - 🚀 Easy to use - 👍 Convenient ticket scanning - 💡 Rewards program **Cons** - 🐛 Frequent crashes and bugs - 🔒 Privacy concerns with required personal information - 👎 Difficult login and account setup process - 🤯 Confusing and unintuitive user interface **Commonly reported bugs** - Ticket scanner not working - Login issues and account lockouts - Drawing information not up-to-date - App freezes and crashes frequently **Most requested features** - Add Face ID or biometric login - Improve ticket scanning and results display - Provide more transparency on odds and winnings - Allow anonymous ticket checking without account ## Newest reviews (16 of 355) ### 3/5 — Buggy *2026-06-20, version 3.0.21* I was playing online and then I switched games. It then told me that I could not play because I was not in Kansas. I didn’t even move a foot from where I was before. This does this all the time. ### 3/5 — Great for checking tickets *2026-05-14, version 3.0.19* The app is great for checking tickets, but you have absolutely not chance of winning redeeming points. ### 3/5 — Too many login steps *2026-05-01* There is no less than 5 clicks to log into this app. 1. Open app 2. Click sign in 3. Click use playon sign in 4. Type sign in or click for autofill, 5. Click continue on to site. Can you not have it automatically sign you in with biometric when you open the app? This is nuts. My credit card app is a more simple sign on. Otherwise the app is OK. **Developer response:** Hi there. Thank you for being a PlayOn member. We appreciate your feedback and we are sorry to hear about your negative experience with our app. To address this further we ask that you please contact us directly at support@playonkansas.com. ### 1/5 — Log in / register *2026-04-09, version 3.0.17* When trying to log in the app freezes and gets stuck on a white screen - impossible to use app due to this issue ### 1/5 — Terrible app *2026-04-06* I cannot believe how awful this app is and keeps getting worse every time I get on here. I added $10 to my account to play the online games and every time I try to play one it asks if I want sound then says it’s loading and never can get any further than that. I’m extremely frustrated and disappointed with this app. How do I play any of the games if I never can get anything to load?? **Developer response:** We thank you for providing your feedback and for bringing this to our attention. We value your feedback, and we take all user concerns seriously. We are actively working to improve the user experience. Please contact us directly at support@playonkansas.com. ### 1/5 — Time limit *2026-04-04, version 3.0.17* Time limits are a joke, I should be able to play whenever I want to, not be controlled. Should have an option to opt out of time limit. Guess I will just delete the app. ### 1/5 — Why is it linked to settings? *2026-04-03, version 3.0.17* This happened after most recent update. Pain in *** ### 1/5 — Literal hot garbage *2026-03-07, version 3.0.16* Developers constantly ignore feedback, specifically relating to the ticket checker, which won’t scan and requires a login meaning you have to hand over your SSN just to check a ticket. ### 1/5 — Do not use *2026-03-06* I recently downloaded this app. This app had no problem, taking money from my debit card, but when I won I had a jump through so many hoops verify my account going on day 20 awaiting I don’t think I’m ever gonna see my money it’s all just a scam. They’re hoping that you’ll just give up before they have to pay you. **Developer response:** Hi there. Thank you for being a PlayOn member. We appreciate your feedback and we are sorry to hear about your negative experience with our app. To address this further we ask that you please contact us directly at support@playonkansas.com. ### 4/5 — Won’t work *2026-03-02* I just got a new phone (iPhone 17) and I cannot sign into the app it keeps telling me that there are technical difficulties. I have deleted the app and reinstalled it and it still will not work. **Developer response:** Thank you for being a PlayOn member! We are always striving to create the best user experience as possible and your feedback is valuable to us. If you are still experiencing issues, please contact us directly at support@playonkansas.com. ### 1/5 — Disappointing still *2026-02-17, version 3.0.13* Still have to delete and redownload the app every few days because it becomes stuck. ### 2/5 — Low payouts *2026-02-08, version 3.0.13* Payouts are worse than traditional lottery tickets ### 2/5 — Play on App *2026-02-08, version 3.0.13* The payback odds aren't very good ### 1/5 — Not Good *2026-02-06, version 3.0.13* Used to be a great easy to use app. Not anymore. Needs to be trashed and a brand new one built. ### 4/5 — Login *2026-02-06, version 3.0.13* The login process sucks if you use the app frequently ### 1/5 — Sketchy. Regret ever using it. *2026-02-02* Been using it for a year and now all of a sudden they need a handful of personal documents to “verify” who I am. I tried to delete my account and it won’t let me with a pending amount on the account. It’s less that $10 so it can’t be withdrawn. They literally won’t let me delete my account. I can’t add funds without more documents bc suddenly I’m pretending to be someone else? I have no idea. It’s sketchy. I don’t trust it and I can’t even delete it. I hate this app and regret ever giving them any information. Customer support is worthless. Run. Don’t look back. **Developer response:** We thank you for providing your feedback and for bringing this to our attention. We value your feedback, and we take all user concerns seriously. We are actively working to improve the user experience. Please contact us directly at support@playonkansas.com. ## Most critical reviews (10 lowest-rated) ### 1/5 — You can’t rescan tickets *2026-07-30* I have a stack of lotto tickets from various desks and end tables and in my car. I can’t remember if I scanned them in the app or not. When I scanned for PlayOn some told me I got points and others said that they had already been scanned. But after a few of those, the app gave me a message that because I tried to scan tickets that were already scanned that I would no longer allow me to scan ANY tickets for PlayOn!!! So, by trying to ensure that I didn’t miss any points I should have gotten, the app is instead refusing to let me participate in PlayOn at all anymore - even with the tickets that haven’t been redeemed! These people are crooked! **Developer response:** Hi there. Thank you for being a PlayOn member. We appreciate your feedback and we are sorry to hear about your negative experience with our app. To address this further we ask that you please contact us directly at support@playonkansas.com. ### 1/5 — High friction app *2026-07-26, version 3.0.22* Constant outages with location/ payment services. UI is also bad. Whoever is in charge of software design/technical support should find a career peddling these tickets from a gas station instead. ### 1/5 — Not in Kansas *2026-06-26, version 3.0.22* Every time I try to go on the app and do anything on it. It pops up that I am not in Kansas anymore. I played about 5 of the ecard games and on the 6th on it said I wasn’t in Kansas anymore. I didn’t even get out of my seat. ### 1/5 — Registration Doesn’t Work *2026-06-19, version 3.0.21* I attempted to register to create an account but after clicking on the link I get a spinning wheel and nothing happens. Never get to the registration page. ### 1/5 — Be careful about spending money on this app *2026-06-19* They require a colored bank statement which neither of my banks provide. I’ve been trying for over a month to verify my bank accounts to no avail so I have not withdrawn a cent of my winnings. I’ve talked to multiple people in customer service and I’ve been led wrong multiple times just to wait again for the document to be put through the verification process and unapproved. The social sweepstakes casino websites are much better. You can win just as much or more and you can actually retrieve your cash **Developer response:** Hi there. Thank you for being a PlayOn member. We appreciate your feedback and we are sorry to hear about your negative experience with our app. To address this further we ask that you please contact us directly at support@playonkansas.com. ### 1/5 — Why is it linked to settings? *2026-06-17, version 3.0.21* This happened after most recent update. Pain in *** ### 1/5 — Many technical issues *2026-05-28, version 3.0.21* I’ve had many issues with the online games not working right, even after contacting the app support. ### 1/5 — Does not work! *2026-05-15, version 3.0.19* No problem before latest update. Now, I sign in and am asked to “prove I am not a robot”. However- there is not a field provided to do that. ### 1/5 — Worst app of all time *2026-04-23* The team behind creating this app might be the stupidest couple of people on planet earth. First of all they buy good reviews because not one person that has used to app has been able to get it to function properly or even at all. You can’t even scan the tickets. I could go on and on about how not one single part of the app functions like it’s supposed to or the fact that it needs your social security card photographed. It also wants like 15 other government documents and then it makes you do some docusign BS. And even if you get past that it takes 9 months for your account to get activated. You’d think I’m trying to move to a different country with how much paperwork these MFs need. Worst app OF ALL TIME. **Developer response:** We thank you for providing your feedback and for bringing this to our attention. We value your feedback, and we take all user concerns seriously. We are actively working to improve the user experience. Please contact us directly at support@playonkansas.com. ### 1/5 — Still can’t cash out *2026-04-16, version 3.0.17* Over a year since I submitted my information and I still can’t cash out my winnings. I ended up blowing through what I had and made the mistake of adding a small amount for a birthday bonus and won again but can’t cash it out. So I guess I’ll blow through this again since it appears this 3rd party, not the actual KS lottery doesn’t want you to actually access money you’ve won in their stupid app. I will NOT ever again add any money and will not spend any more money on the supposed KS lottery moving forward. I fought for month last year to get my stuff straight and thought it was sorted but apparently not. F this app and the shady 3rd party who runs it, worse than a damn casino! ## Most praised reviews (10 highest-rated) ### 5/5 — I’ve never won *2026-06-06, version 3.0.21* But God is wonderful, so I’ll be winning soon ### 5/5 — Easy stuff *2026-05-20, version 3.0.19* Dragon ball H (hentai) ### 5/5 — Making a comment *2026-03-22, version 3.0.16* I like it. It’s easy to scan. It’s easy to scan my tickets. Is it nice app ### 5/5 — Great *2026-02-14, version 3.0.13* Awesome app! ### 5/5 — Play on *2026-01-31, version 3.0.13* I signed up with email verified it but then went to home page and tried signing it says my stuff is incorrect n don’t know how to make it work ### 5/5 — Fun *2026-01-10, version 3.0.12* Great app, fun games! ### 5/5 — Love it *2025-11-23, version 3.0.11* I love playing ### 5/5 — Great *2025-11-21, version 3.0.11* Great sight ### 5/5 — Good app *2025-05-14, version 3.0.1* Easy play ### 5/5 — Immature *2025-04-06* Five stars for being the most disappointing app in the App Store. Did app update and now cannot login! Still can’t use credit card to add funds. Basic stuff to check prior to releasing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*