# Kapital Banca Móvil — user reviews > 72 indexed App Store user reviews of Kapital Banca Móvil by Kapital Grupo Financiero, rated 2.60/5 from 69 ratings. - Source: https://appshunter.io/ios/app/kapital-banca-movil/id1173621787/reviews - App overview in markdown: https://appshunter.io/ios/app/kapital-banca-movil/id1173621787.md - Rating breakdown: 5★ 19 · 4★ 7 · 3★ 4 · 2★ 5 · 1★ 34 ## Newest reviews (14 of 72) ### 2/5 — No improvement from Intercam to Kapital *2026-06-15, version 7.0.3* From Intercam to Kapital App, this is not an upgrade. We can do less transactions and transfers now compared to the old Intercam app. Please improve asap. ### 2/5 — Updates not an improvement *2026-06-08, version 7.0.3* I updated to the May 2026 version and now I can’t recharge my cell phone from the app and sometimes my card disappears or transfers don’t work ### 1/5 — App is worse by the day *2026-05-31, version 7.0.1* La aplicación es una pesadilla … traigan la antigua versión funcionaba muy bien. La nueva app no la probaron y no sirve para las funciones básicas. Hablé a soporte tomaron mi información y documentaron problema y me dijeron que al otro día me llamarían con la solución y aún sigo esperando la llamada. Es un verdadero problem la calidad del trabajo de programación de la app deja mucho que desear …. Es mala ### 2/5 — New update May 2026 *2026-05-26, version 7.0.1* Still can’t lock cards. And this time can not see cards ### 1/5 — New app is vibe coded slop *2026-05-25, version 7.0.1* Newest update and migration from Intercam going about as awful as it can. Locked out of accounts online and in app. Debit card still seems to work though, for now at least… ### 1/5 — WORST APP EVER! *2025-11-19* The app loses our biometrics and passwords every night. The bank staff’s answer for this is to come in EVERY DAY to reset it. Seriously awful. Time to close this account and move to BBVA. ### 2/5 — cards missing *2025-10-14, version 5.15.0* I've lost the ability to see the cards on my account, set limits or generate keys ### 1/5 — Terrible banco *2025-10-02, version 5.15.0* El banco es una basura (Intercam ahora kapital) y la app es igual o más basura que el banco :/ ### 1/5 — Error de conexión *2025-09-10, version 5.14.2* Me encuentro en el exterior y sin aviso previo me cambiaron la app de Intercam por esta de Kapital, la cual aún no puedo ingresar dado que me figura error de conexión y hasta el momento no he tenido ayuda de la entidad bancaria ### 1/5 — Not able to sign in *2025-09-02, version 5.14.1* Asks for my PW who JB I know is correct but keeps saying access denied ### 1/5 — Account access degraded *2025-02-14, version 5.4.0* I use to be able to see my account information on my iPhone, but I can now only use it to generate tokens ### 1/5 — Not user friendly *2024-12-19* Every time there’s an update I have to log back in, which is fine. But you need to generate a token on a separate device so it is very inconvenient. Most times I need to go to the actual bank which negates the purpose for mobile banking. ### 1/5 — internet dependiente *2024-11-30, version 5.0.0* Confiar en Internet para acceder a sus fondos es la peor decisión comercial que se ha tomado en Intercam y CFE y las compañías de telefonía celular no son socios confiables para usar esta aplicación para acceder a sus fondos… esta función no es “genial”, es estúpida. ### 1/5 — Worst app in the world. *2024-11-29, version 5.0.0* I’ve used a lot of apps over the last 10 years and out of all the apps I’ve ever used or downloaded this is by far the worst app I’ve ever used. Somehow it also keeps getting worse. Someone should sue the person who developed this horrific app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t open on iPhone *2026-08-03* I can’t open the app. I used to be able to use it fine. Now it tries to open then closes before even getting to a login screen. ### 1/5 — Marketing Notifications *2026-07-20* This application sends marketing notifications with no ability to turn them off - which is against app store policy. ### 1/5 — What were they thinking? *2026-07-19* The update removes almost every function I actually used, like paying CFE and PASE, and added nothing! ### 1/5 — App doesn’t even work *2026-07-10, version 7.0.6* I had to redownload this app, and it doesn’t even open. Bravo! To the bank that was sanctioned, had no SWIFT number, disabled dynamic CCV , limited payments on their app, now has an app that won’t even let you login. I’m closing my account! ### 1/5 — WTH?? *2026-07-06* The old app worked great. The new one doesn’t work at all. New doesn’t necessarily mean improved….. ### 1/5 — Upgrade needs an upgrade *2026-07-04, version 7.0.5* With this upgrade I cannot see my banking info. I am forced to use the PC version to bank. ### 1/5 — Awful *2026-06-30* Fine when it works, which is some of the time. ### 1/5 — Last update broke the app *2026-06-25* Last update broke the app ### 1/5 — Getting worse *2026-06-25* This app used to allow you to pay bills, including CFE directly in the app. It now only allows for basic transfers and investments into Kapitals accounts. Really disappointing. ### 1/5 — Terrible update *2026-06-03, version 7.0.3* Why would you remove the ability to pay bills? Thanks for the ‘upgrade’ ## Most praised reviews (10 highest-rated) ### 5/5 — Rápida y cero complicada *2026-05-27, version 7.0.1* Demasiado intuitiva y rápida ✨ honestamente sí da gusto usar una app así. Kapital lo está haciendo increíble 🚀 ### 5/5 — Love Kapital and its app *2026-05-27* I love this app, especially when compared to prior México bank apps, like COBanco amd HSBC. ### 5/5 — Nueva imagen *2025-09-06, version 5.14.1* La verdad la nueva imagen está súper genial!, muy fluida la app y su atención al cliente es excelente, solo por favor, regresen codi ! Solo por eso les dejo 4 estrellas. ### 5/5 — Good *2024-11-29, version 5.0.0* Fácil de utilizar ### 5/5 — Old reviews are useless *2024-09-27* It now works fine on an iPhone 13 and my wife’s Samsung phone. As someone mentioned the security is great for these times. Face ID login is working great. I mainly want to check my balance and transfer pesos to others and it does just that. ### 5/5 — Great *2024-06-15, version 4.0.30* Very easy to use ### 5/5 — Great Bank & App for Foreigners *2024-06-13, version 4.0.30* Very simple app, easy to use, great bank and awesome customer service. Perfect for foreigners who need to have access to pesos in Mexico and don’t want to hold large amounts of cash. High interest investment offers make it a huge bonus to have some money down here for vacations, rent, expenses etc. ### 5/5 — Intercam App *2024-06-12, version 4.0.30* Easy to use. Never has been blocked cause I do log out. ### 5/5 — Buena app bancaria *2023-02-23, version 4.0.15* Tiene mejoras y cada vez con más funciones ### 5/5 — Error en registro iphone *2018-10-02, version 2.0* Marca error que dice No se han podido leer los datos por que no tienen el formato correcto. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*