# Karen Millen -Women’s Clothing — user reviews > 176 indexed App Store user reviews of Karen Millen by KarenMillen.com, rated 4.90/5 from 4,713 ratings. - Source: https://appshunter.io/ios/app/karen-millen-womens-clothing/id1479030735/reviews - App overview in markdown: https://appshunter.io/ios/app/karen-millen-womens-clothing/id1479030735.md - Rating breakdown: 5★ 4,352 · 4★ 205 · 3★ 68 · 2★ 22 · 1★ 66 ## What do users think of Karen Millen? Overall sentiment: negative **Pros** - 👍 User Friendly and Cool - 👍 Good pictures, easy check out - 👍 Elegant and beautiful material clothes - 👍 Fast credit for the returns - 👍 Amazingly tailored and great quality dresses - 👍 Easy to navigate app - 👍 Easy checkout - 👍 Easy returns - 👍 Timeless beautiful elegant clothing - 👍 Easy to use app **Cons** - 🐛 Terrible site with old and inflexible software system - 💰 Expensive to ship and return items - 🐛 Mislabeled sizing, causing order issues - 🐛 Difficult to change delivery address - 🐛 Filters and scrolling not working properly - 🐛 Cart issues, unable to remove items - 💰 Discount code not working as promised - 🐛 Navigation issues, hard to go back - 🐛 Buggy app, deleting cart contents - 🐛 Inconsistent quality and sizing - 🐛 Slow refunds and poor customer service - 🐛 App not working properly in the US - 🐛 Prices changing frequently - 🐛 Faulty checkout process - 🐛 Confusing returns process **Commonly reported bugs** - Mislabeled sizing - Difficulty changing delivery address - Filters and scrolling issues - Cart issues - Discount code not working - Navigation problems - Buggy app deleting cart contents - App not working properly in the US - Frequent price changes - Faulty checkout process - Confusing returns process **Most requested features** - More natural and sustainable materials - Product reviews to help with sizing - Ability to rotate tablet app to landscape mode - Matching outfit suggestions ## Newest reviews (12 of 176) ### 2/5 — Decent fashion at a high price *2026-08-17* The quality of the items is subpar like Macy’s, but at a much higher price point. They also are sketchy about how discounts are applied to orders. You cannot cancel even if it’s within a half hour window and they won’t clearly spell out discount terms. It’s a little shady. ### 4/5 — Love them! *2026-08-17, version 80.15.0* I am constantly buying especially during the sale though as only 5’4” dresses are long as not everything is in petite but easily sorted Love the clothes, excellent quality ### 1/5 — Issues with credit card payments *2026-03-21* App does not allow credit card payments. Tried with multiple cards, reinstalling the app, etc. Customer service via text is pretty useless. It just repeats the same things rather than responding to the details. ### 3/5 — Love the clothes *2026-03-05, version 10.36.2* My 3rd US order on the same items. I keep getting sent a UK 12 instead of a US 12. Pray they get it right this time. ### 1/5 — No option to exchange *2026-03-03, version 10.36.2* When you purchase they don’t let you exchange sizes at the same price. Even when it’s just a like for like size change. You have to re order, lose any discount you may have had and pay another delivery!! Wouldn’t order again. If you do order buy multiple sizes as they all run LARGE!!! ### 1/5 — Promo Codes Doesn’t Work/ Ultra Slow Shipping *2026-02-28, version 10.36.2* They advertise promo codes (in app) but none works. Also have to wait forever to get a shipment even after paying $12 shipping fee. App doesn’t have a Size Chart, so you have to basically assume!!! Horrible company. ### 1/5 — Shops somewhere else. Anywhere else. *2026-02-26* I have been shopping with Karen Miles for several years but have see the customer service absolutely plummet. The only option is text and it typically takes 24 hours to get a response and if you don’t get a satisfactory response you just have to start over, there is no consistent communication with one person. I bough their premium membership which should have given me free shipping for one year, halfway through the year they decided not to honor it anymore and basically said, “sorry, not sorry”. No refund for the membership I bought and flat out refusal to help in anyway. Additionally, returns are a massive hassle and you will have to fight to get your money refunded. If you are expecting them to care about you as a customer or your experience you will be sadly mistaken. Jo neatly the worst retailer I have ever worked with. ### 1/5 — I do not want your app *2026-02-25, version 10.36.2* I click on offers that come through me email, it then takes me to your app,WHICH I DO NOT WANT, now the only way I can stop this is to unsubscribe which I’m going to do. ### 1/5 — Return *2026-02-13, version 10.36.0* They still haven’t sent me my money for a return!!! I contacted them Multiple times, no response now I have to fill a claim or got throw an attorney. Stay away from this company. It’s a fraud they steal … ### 1/5 — App discount *2026-02-11, version 10.36.0* I had several items in my basket with a 20% app discount. I visited the app several hours later to buy and the discount had changed to 15%. Naughty! ### 1/5 — Misleading *2026-02-09, version 10.36.0* It was written extra15% off on everything but at the checkout promo code doesn’t work ### 3/5 — Website issues *2026-02-02, version 10.34.0* Website not user friendly. Adds other companies and i was unaware I was purchasing another brand. Never received Passcode to change my password even though requested three times. ## Most critical reviews (10 lowest-rated) ### 1/5 — Boohoo Utterly Destroyed KM *2026-08-11* Been a loyal customer of KM for years until Boohoo the fast fashion label took over and entirely trashed the brand with ridiculous designs that made the once elegant and smart woman now look like the cheap fast fashion clowns that Boohoo produces. There are not enough words to describe the heartbreak of seeing this once majestic brand go down in a spiral like this. Not only are the designs trash, but also the make and fabric. Since Boohoo’s take over, there have been severe quality degradation issues with their pieces—some sleeves are ridiculously long, some have buttons that do not button, others have zippers that are too short and can’t be self zipped. They have entirely overlooked the customer base that was loyal to KM; where high quality design, fabric and trims matter. Where knowing how to shape a curvaceous woman (not just plus size) matters. Where a firm grip on the fundamentals of design matters—silhouette, form, conceptual clarity, subtlety, minimalism, contrast, opacity, ergonomics. Boohoo cares for none of these, churning out incoherent, irrelevant, thoughtless, crude pieces that speak only for cost reduction. It doesn’t appear that they even have a single qualified designer, patter maker or style editor left on their team. I’ve already written in to the brand a few times on multiple channels to warn them about these problems before they devolved into the unrecognizable, incoherent mess they are now, but no one listened. Now they’re desperately trying to bring back the waistline, but in such poor taste that it hurts to see how little they understand their customer’s body and what matters in their daily lives. At this point, sadly, I’ve given up on KM under Boohoo; I don’t think their current atelier is capable of fathoming a mid career professional who needs their wardrobe to display the gravitas that represents the maturity, intellect, sensitivity and inner strength to an ever demanding workplace and family life that is expected of the postmodern woman. Please just sell KM back to the original team running the atelier. You don’t have what it takes to carry the KM brand to greater heights. ### 1/5 — App - waste of space *2026-08-04, version 80.13.1* App doesn’t work, always a problem to log in, or doesn’t load properly. Waste of space…. If I could give zero, I would…. ### 1/5 — Mrs S *2026-07-09, version 80.11.0* App keeps crashing. Very frustrating ### 1/5 — Rubbish app *2026-06-26* App is a waste of time only used it as you get extra discount there is always something that doesn’t work I either can’t login into my account & have to reset my password even though it’s saved in my iPad or today it wouldn’t let me login to my PayPal account to pay so had to use a different payment but if I come of the km site I can login into my PayPal account no problem I also have had the same problem when shopping on the Debenhams site which is owned by the same company if I didn’t like to dress so much I wouldn’t bother buying for km as this is so frustrating. I pay for unlimited delivery for a year & sometimes that doesn’t work so I have to email km for them to sort it out but they can take days to get back to you ### 1/5 — Pretty hopeless *2026-06-09, version 80.9.4* The discount code doesn’t work even though the website told me to use it. There is no customer service phone number so I had to text. It took me nearly an hour to get a reply, which told me you have to click on the discount banner in order to benefit from the discount code, which in any case is only available on certain items (not specified until you do). ### 1/5 — 25% promotional code wouldn’t work *2026-05-03, version 80.7.0* Dress looks nice but only once out of three times has the 25% discount worked ### 1/5 — Difficult to order on app *2026-04-18, version 80.4.1* Very difficult to order on the app. Cannot order without the order being rejected. I don’t think you all want to succeed in business. I am a regular customer of yours but now I shop elsewhere ### 1/5 — App doesn’t take the code *2026-04-08, version 80.3.0* This has been a problem for a while but customer service has provided insufficient resolution. I’ve been a loyal customer for several years but with no live agents, you’re out of luck. ### 1/5 — Kmapp25 discount did not work *2026-04-02, version 80.3.0* I am using the app. The product description says the KMAPP25 should work but it did not. I had to delete an item to lower the price. Very disappointed. I order items every other month. ### 1/5 — Refund/gift card *2026-03-29, version 80.3.0* I received two vouchers as refund although I didn’t request them. Only given 3 months to use them and they didn’t work took quite a few attempts to get correct codes etc and assured id 72 days to use but one still won’t work and the app is dreadful to use. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service *2026-08-11, version 80.14.1* I’m always happy to order my dresses from Karen Millen , they’re very good dealing with customers ### 5/5 — Good white shirt *2026-08-08, version 80.13.1* Good quality white shirt. ### 5/5 — Best dressed *2026-08-01, version 80.13.0* Love this fashion ### 5/5 — Perfect *2026-07-09, version 80.11.0* Lovely designs ### 5/5 — High quality clothing *2026-05-25, version 80.9.2* I love Karen Millen clothes, durable high end material and classy designs ### 5/5 — Great style *2026-05-20, version 80.9.0* Great style at a great price. ### 5/5 — Karen millen charges *2026-03-16, version 80.2.0* I love Karen millen, but am wondering why they still charge for delivery, no matter the amount you purchase. That’s to me look fraudulent. ### 5/5 — Fantastic! *2026-03-08, version 80.1.0* Beautiful quality 🤩 Love Karen Mullen Clothing ❤️ ### 5/5 — Classy clothes *2026-01-24, version 10.32.1* Whenever I have a special occasion I can always rely on KM Website ! 🌟 ### 5/5 — Fab selection *2026-01-23, version 10.32.1* Fab selection Of wedding outfits for my son’s wedding and less than half price amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*