# Karwa Journey Planner — user reviews > 72 indexed App Store user reviews of Karwa Journey Planner by Mowasalat, co., rated 4.70/5 from 494 ratings. - Source: https://appshunter.io/ios/app/karwa-journey-planner/id1371425483/reviews - App overview in markdown: https://appshunter.io/ios/app/karwa-journey-planner/id1371425483.md - Rating breakdown: 5★ 433 · 4★ 28 · 3★ 7 · 2★ 0 · 1★ 26 ## What do users think of Karwa Journey Planner? Overall sentiment: negative **Pros** - 👍 Useful for planning journeys - 👍 Good for tracking bus timing - 👍 Convenient for planning - 👍 Helpful for planning journeys - 👍 Very helpful - 👍 Good service - 👍 User friendly app - 👍 User Friendly app - 👍 Excellent service - 👍 Good - 👍 User friendly - 👍 Functional & Accurate - 👍 Good **Cons** - 🐛 Payment failed, money lost - 🐛 Terrible UX, QR code issues - 🐛 Amount not credited - 🐛 Bad customer service - 🐛 Location/GPS not working - 🐛 Cash gone, money not on card - 🐛 No buses to certain areas - 🐛 Error in recharge payment - 🐛 Always ERROR on sign in - 🐛 Crashing on iOS - 🐛 App doesn't open on iPhone - 🐛 Password incorrect error - 🐛 Login issues, OTP wrong - 🐛 Cannot purchase rechargeable E Ticket - 🐛 E-TICKET SCAN errors - 🐛 Reinstall needed to log-in - 🐛 Auto logout, login not working - 🐛 Lots of bugs, QR code deleted - 🐛 Login issues, slow to work - 🐛 App not opening, QR code not showing - 🐛 Login gamble, not reliable - 🐛 Login doesn't work, SMS not sent - 🐛 Bad experience with drivers and app - 🐛 Online recharge not reflecting - 🐛 Not user friendly, difficult to use - 🐛 Bus timings wrong in app - 🐛 Buses not seen on app - 🐛 Worst app ever - 🐛 Real-time bus movement not showing - 🐛 Cannot register with foreign mobile - 🐛 Metro link QR code access issue - 🐛 Error downloading metro link ticket - 🐛 Cannot track bus live location - 🐛 Bus not coming as per schedule - 🐛 Online recharge not reflecting - 🐛 App broken - 🐛 Profile update issues, cannot scan cards - 🐛 Online recharge not working on bus - 🐛 Cannot login, buffering - 🐛 Metro Link QR Ticket issues - 🐛 Not able to update phone number - 🐛 Can't receive OTP - 🐛 App not working, no live updates - 🐛 Time waste app, non-responsive - 🐛 Not showing bus - 🐛 Schedules not accurate - 🐛 Not showing bus timings/arrival - 🐛 Not user friendly, difficult to understand **Commonly reported bugs** - Payment failed after debiting - QR code not accessible during journey planning - Amount not credited after recharge - Location/GPS function not working - Recharge failed, cash gone, money not on card - App crashes on iOS - App doesn't open on iPhone after update - Password incorrect error on login - OTP is incorrect - Error when purchasing rechargeable E Ticket (TR48) - E-TICKET SCAN errors ('error has occurred') - App requires re-installation to log-in - App logs out automatically, login fails - QR code deleted from app - App doesn't let user login - App screen loads but doesn't open - Metro QR purchase shows already purchased but not in list - Login issues, SMS not sent - Phone number used by other account - Online recharge not reflecting in balance - Bus timings in app are wrong - Buses not visible on app for specific routes - App not running at intervals of 12 mins - Real-time movement of buses not showing - Cannot register with foreign mobile number - Metro link QR code access issue (TR***) - Error downloading Metro Link ticket (TR153) - Cannot track bus live location - Bus not coming as per scheduled time - Online smartcard recharge not added to account - App broken - Profile update fails, cannot scan bus cards - Online recharge debited but not working on bus - App keeps buffering on login - Metro Link QR Ticket transaction failed - Not able to update phone number - Cannot receive OTP for forget password - App not working, no bus live updates, balance query not working - No routes and timings displayed - App is non-responsive - Bus not showing - Schedules are not accurate - App not showing bus timings or arrival - Login errors, password registered as incorrect **Most requested features** - Update app for better user experience - Fix QR code payment flow - Improve customer service response time - Fix GPS/location tracking - Implement bonus balance deduction logic - Inform users when buses are not in service - Improve app stability on iOS - Fix login and OTP issues - Allow purchase of rechargeable E Tickets - Fix E-TICKET SCAN errors - Improve app reliability for daily users - Fix QR code display issues - Ensure consistent login functionality - Improve app performance and responsiveness - Enable online recharge feature - Add dark mode option - Allow tickets to be downloaded to Wallet App - Remove references to money from free tickets - Split Name and Surname fields - Improve trip planning result ordering - Enable auto-fill for feedback forms - Improve text input for comments (spell check) - Fix bus tracking for specific routes (T602) - Provide real-time bus movement data - Allow registration with foreign mobile numbers - Improve Metro Link QR code access - Fix Metro Link ticket download errors - Improve live bus tracking functionality - Improve app usability for visitors - Add a place to raise complaints - Improve bus timing accuracy - Ensure buses run at scheduled intervals - Make app more user-friendly ## Newest reviews (10 of 72) ### 3/5 — A very useful application *2026-06-18, version 1.4.5* A very useful application ### 3/5 — User friendly App *2024-09-06, version 1.4.1* This app very useful according to its simplified features. But since 2 months location/ gps function not working in my phone. Not showing bus location and reaching while waiting for the bus. Uninstalled and reinstalled app, verified location access everything. Still the same, please advise remedy for this ### 4/5 — Karwa *2024-05-25, version 1.4.1* Good service but sometimes karwa app not inform that bus not in service that’s why people facing trouble… ### 2/5 — Crashing *2024-02-07, version 1.3.3* Hi team , In iOS version 17.4 application is crashing I unable to open. It’s crashing on launching itself . I deleted and installed no luck still same. ### 1/5 — Worst!!!! *2024-01-13, version 1.3.3* If you can’t fix this app then you can’t ask us to scan! I have entered with so many accounts and each time it still asks you to login and doesn’t accept previous accounts!! Even it doesn’t accepts the one time pass code that is sent to your mobile number! Then how you make the rules to scan? It’s not our job to fix it! ### 1/5 — Developers update the app *2023-12-29, version 1.3.3* Update the its giving the otp while puting the otp saying its wring Otp please check from your side ### 2/5 — I cant purchase a rechargeable E Ticket *2023-12-19, version 1.3.3* Since we cant purchase a card . They told me to buy it through this app … but an error shows (TR48) please resolve it . I am in urgent need of transportation ### 1/5 — FIX THE BUGS *2023-12-08, version 1.3.3* There are sooo many times where i entered my password or code right for the E-TICKET SCAN and it tells me “error has occurred”! I came to my work late so many times because if this, bus drivers dont let u in the bus without the scan. Please fix this bug. ### 1/5 — You need to re install all time when you use to log-in. *2023-12-08, version 1.3.3* Always pop-up errors and not working at all time ### 1/5 — Bad experience for several times *2023-11-14, version 1.3.3* App is not good , automatically logout and tried with correct login its not working , this is very bad for who are using daily basis to going for offices ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment failed *2025-12-24, version 1.4.4* Done the payment for qr ticket..but failure..after debiting from my account..also I couldn’t get tge qr ticket..lost money..pls refund ### 1/5 — Terrible UX *2025-11-30, version 1.4.3* How does the user suppose to pay with the QR code while checking the journey it started and don’t mess with the plan?! When I need to show the QR code, I have to completely close the journey planner 😑. May a user test the app before publishing! ### 1/5 — Amount not credited *2025-04-03, version 1.4.1* I recharged my account on 29 Mar at 10:50 pm, five days ago, with 10 QR, but the amount has not been credited yet, please assist in resolving this issue. I have sent multiple messages regarding this, but unfortunately, I haven't received a response from your side. ### 1/5 — bad *2024-09-20, version 1.4.1* I logged in the app and when i set my phone number in profile it says account exists? Meanwhile customer service is bad. They never answer my query right. Instead gives templated responses. been going back and forth for 2 weeks now and my trip is almost coming up. ### 1/5 — Be careful while recharging *2024-05-18, version 1.4.1* Done recharge online for rechargeable ticket. Cash gone, transaction showing in the app but the money is not in the card. When trying to recharge again it shows the activity is in progress. ### 1/5 — No buses to doha and religious complex from industrial area *2024-04-05, version 1.4.1* Why always no bus to these place only on thursday and friday why does karwa dont want people to travel on weekends ### 1/5 — Error in recharge payment *2024-03-23, version 1.3.3* Please update Have every time error in recharge card ### 1/5 — Always ERROR *2024-03-08, version 1.3.3* Everytime you sign in using number and email, its pops up as ERROR. ### 1/5 — The app doesnt open in my phone *2024-01-28, version 1.3.3* When i update the 17.4 update in iphone there is something strange in the app the app when i open it they will kick me from the app ### 1/5 — Showing that the code is wrong *2024-01-17, version 1.3.3* I have an issue with this app.. when ever I’m trying to open the app it is saying that the password is wrong..worst experience I have ever had ## Most praised reviews (10 highest-rated) ### 5/5 — Mayor of Qatar *2026-07-11, version 1.4.5* Best for planning your journey and meeting up to the bus timing ### 5/5 — Review *2026-06-20, version 1.4.5* Good one ### 5/5 — A *2026-01-30, version 1.4.4* Great application juts track the buss from home and go out whenever he’s near ### 5/5 — Great *2025-12-23, version 1.4.4* Very convenient ### 5/5 — Very Halpful *2025-09-16, version 1.4.1* This app helps to plan my journey accordingly ### 5/5 — Best *2025-08-05, version 1.4.1* Very helpful ### 5/5 — User Friendly app *2024-06-29, version 1.4.1* Small request to update the follow issue. Smart card didn’t function while the first tap usage at BUS due to when we received “bonus” over the last recharge. Technically we can deduct main balance first to continue the trip then credit bonus to the respective smart card. ### 5/5 — Good service *2024-06-21, version 1.4.1* Qatar one of best public transport service ### 5/5 — Riyaz richu *2024-05-28, version 1.4.1* I am very excited. 🥰 ### 5/5 — 😊 *2024-05-09, version 1.4.1* Excellent service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*