# Kaseya Fusion — Get IT Done, Faster, On the Go > Mobile IT management for Kaseya VSA and BMS users. (iPhone/iPad app by Kaseya International.) - Source: https://appshunter.io/ios/app/kaseya-fusion/id1487476368 (this page in markdown: same URL + `.md`) - Developer: [Kaseya International](https://appshunter.io/developer/354566867) - Category: Business - Price: Free - Rating: 2.84/5 from 45 App Store ratings · 25 written reviews indexed - Age rating: 4+ - Requires: iOS 16.6 · 37 MB - Languages: English - Released: 2020-01-20 - Data updated: 2026-06-19 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/kaseya-fusion/id1487476368/reviews.md ## What is Kaseya Fusion? Manage common IT tasks on your mobile device and get real time visibility into your IT environment. This mobile app gives technicians the workflows they need between Kaseya VSA and Kaseya BMS to get IT done, faster, on the go. Manage and resolve service tickets quickly from your mobile device with access to IT asset information in the palm of your hand. This application is for those who have Kaseya VSA or Kaseya BMS, or both! Kaseya VSA integrated with BMS tickets on your mobile device, enables technicians on the move to quickly access asset and agent information on tickets. See the status of the agent and see what endpoints are online and offline, all while seeing the latest audit information about endpoints. With BMS, create, view, assign, search, and update service tickets. You can capture notes, time entries and attachments such as photos all on your mobile device. If you have a service call associated with a ticket, you can find those tickets and see all details, such as this ticket requires a technician to go offsite which is great for both dispatchers and technicians. For IT Managers, get real time visibility into the IT environment by seeing ticket assignments, resolutions, critical tickets. With VSA you can see recent events, like last time endpoint checked in. You can see agent and asset views and filter agents by views so you can filter down by agents. Filter by organization and machine groups for easy management. Requires Kaseya VSA or Kaseya BMS ## Key features - Manage IT tasks on mobile - Real-time IT environment visibility - Resolve service tickets quickly - Access IT asset information - View agent and asset status - Create, view, and update tickets - Capture notes, time, and photos ## Recent user reviews (10 of 25) All indexed reviews: https://appshunter.io/ios/app/kaseya-fusion/id1487476368/reviews.md ### 1/5 — Still terrible kaseya app *2024-03-14, version 1.12.3* Clearly not much focus put on this app by kaseya. Like much of their software no focus on UX testing. First off if you say you use BMS and VSA and ITGlue you won’t get all 3. The ticket app just doesn’t work. Authentication issues. If you use Face ID you still have to go root out your 2 nd factor auth code. Pretty lame. Always seems like beta code that just checks a box for their today they have a mobile app so their competitors can’t say they don’t. Sad cause we customers pay a lot for nil functionality. ### 1/5 — Broken IOS 16.6 *2023-08-17, version 1.12.1* iPhone 14 pro max newest iOS not working. ### 1/5 — Live connect doesn’t work *2022-09-25* Getting error “Response could not be serialized. Input data was nil or zero length.” Using iPhone with iOS 16 ### 1/5 — Gone from frustrating to useless. *2022-09-07* I could live with the problematic on-screen keyboard (Remote Desktop has a great one - try copying it). I could live with the regular lock ups of the remote session as all I had to do was flip to another app and back. Now when connecting to an agent using LiveConnect, all I get is “response could not be serialized”. I need to break out my laptop every time to assist a user which is a lot less convenient. ### 5/5 — Excellent tool for MSPs. *2022-04-06* I use this almost daily when out in the field. I can manage all of my client machines from a single iPad or iPhone. I occasionally have an issue where it will lock up during a remote session, but simply disconnecting and reconnecting to the client makes it work again. Hopefully this will be addressed in future releases. Other than that tiny issue, I am completely satisfied with this application. It’s the perfect tool for any MSP. ### 2/5 — Notifications? *2022-01-04* Can we have a notifications option so that we can get notified when tickets come in or a client responds? This would make the app much better and more usable. ### 2/5 — Works well… when it launches *2021-12-03* I’ve been using this app to access BMS for some time now. Works well enough. Now suddenly my app closes every time I open it. I’ve reinstalled twice to no good effect. What gives? ### 1/5 — 1.10.1 doesn’t work in iOS 15.1.1 *2021-12-02* The latest update that just came put does not work for in latest iOS version. Just opens and then crashes!!!! Need to fix and release update asap!!!! ### 2/5 — Missing Wake on Lan *2021-04-22* Hi, where is the wake on lan button? App gets better. Need more basic functionality like WOL. ### 2/5 — Update *2021-04-06* When are you planning on coming out with an update to this application? We have been using this application with our BSM and it is very, very limited at what we can do with this application on our mobile device. It almost appears this was just thrown together with very minimal features and published just so you could tell customers you have a mobile application that works with the software. What is the road map for this application? ## Frequently asked questions about Kaseya Fusion ### What does Kaseya Fusion do? Kaseya Fusion allows IT professionals to manage common IT tasks and gain real-time visibility into their IT environment directly from their mobile devices. It integrates with Kaseya VSA and Kaseya BMS to enable efficient ticket resolution and asset management on the go. ### What are the key features of Kaseya Fusion? Key features include managing IT tasks remotely, accessing IT asset information, resolving service tickets, viewing agent and endpoint status, creating and updating tickets, and capturing notes, time entries, and attachments like photos directly from the mobile app. ### Is Kaseya Fusion free to use? Based on the provided information, the application is free to download and use. However, it requires existing licenses for Kaseya VSA or Kaseya BMS to function. ### What are the compatibility requirements for Kaseya Fusion? This application requires Kaseya VSA or Kaseya BMS to be installed and licensed. Specific mobile operating system requirements are not detailed but it is designed for mobile devices. ### Who is the target audience for Kaseya Fusion? The app is designed for IT technicians and IT managers who utilize Kaseya VSA or Kaseya BMS. It is particularly beneficial for those who need to manage IT tasks and respond to service tickets while away from their desks. ## Version history (last 5 releases) ### 1.12.8 — 2026-06-19 Bug fixes and performance improvements. ### 1.12.7 — 2025-05-23 Added create/edit/delete passwords support for IT Glue. Bug fixes and performance improvements. ### 1.12.6 — 2024-09-24 Bug Fixes & Performance Improvements ### 1.12.5 — 2024-08-28 Bug fixes and improvements ### 1.12.4 — 2024-07-02 Bug fixes and improvements ## Apps similar to Kaseya Fusion | App | Rating | Price | Category | | --- | --- | --- | --- | | [SuperOps](https://appshunter.io/ios/app/superops/id1629840856) | 4.3 (15) | Free | Business | | [Freshservice](https://appshunter.io/ios/app/freshservice/id891265220) | 4.5 (2,195) | Free | Business | | [KACE GO](https://appshunter.io/ios/app/kace-go/id1630800439) | 3.7 (7) | Free | Business | | [Freshservice for Intune](https://appshunter.io/ios/app/freshservice-for-intune/id6475669802) | 3.0 (4) | Free | Business | | [Insightly Service](https://appshunter.io/ios/app/insightly-service/id1574241028) | — | Free | Business | | [Samsara Sites](https://appshunter.io/ios/app/samsara-sites/id1491409490) | 4.3 (6) | Free | Business | ## More apps by Kaseya International - [Autotask LiveMobile](https://appshunter.io/ios/app/autotask-livemobile/id414606019) - [Kaseya Agent](https://appshunter.io/ios/app/kaseya-agent/id458392368) - [Kaseya MobileManage](https://appshunter.io/ios/app/kaseya-mobilemanage/id953107903) - [Kaseya WorkBrowser](https://appshunter.io/ios/app/kaseya-workbrowser/id953111090) - [IT Glue](https://appshunter.io/ios/app/it-glue/id1281698600) - [MyGlue](https://appshunter.io/ios/app/myglue/id1334883072) All apps by Kaseya International: https://appshunter.io/developer/354566867 ## Related topics [denso it laboratory](https://appshunter.io/ios/topics/denso-it-laboratory) · [fusion bms](https://appshunter.io/ios/topics/fusion-bms) · [service fusion](https://appshunter.io/ios/topics/service-fusion) · [itglue](https://appshunter.io/ios/topics/itglue) · [it glue](https://appshunter.io/ios/topics/it-glue) · [alliance itpro](https://appshunter.io/ios/topics/alliance-itpro) · [itis gmbh](https://appshunter.io/ios/topics/itis-gmbh) · [sanganan it solutions private limited](https://appshunter.io/ios/topics/sanganan-it-solutions-private-limited) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-19.*