# Kaspersky: менеджер паролей — user reviews

> 377 indexed App Store user reviews of Kaspersky by Kaspersky Lab Switzerland GmbH, rated 4.49/5 from 2,752 ratings.

- Source: https://appshunter.io/ios/app/kaspersky/id666853180/reviews
- App overview in markdown: https://appshunter.io/ios/app/kaspersky/id666853180.md
- Rating breakdown: 5★ 1,110 · 4★ 83 · 3★ 24 · 2★ 15 · 1★ 37

## What do users think of Kaspersky?

Overall sentiment: positive

**Pros**

- 🚀 Best password manager
- 🔒 Secure and trusted
- 👍 Easy to use
- 👍 Convenient across devices
- 👍 Great password generator
- 👍 Excellent app

**Cons**

- 🐛 Sync issues
- 🐛 Crashes on iOS
- 🐛 Incompatibility with iOS updates
- 🐛 Unreliable autofill
- 🔒 Privacy concerns with data storage
- 💰 Expensive subscription

**Commonly reported bugs**

- Losing saved passwords after updates
- Master password not working after updates
- Inability to access passwords on certain devices
- Inconsistent performance across platforms

**Most requested features**

- Ability to import passwords from other managers
- Separate password categories/folders
- Biometric login (Face ID/Touch ID) support
- Password change reminders
- Password strength analysis
- Ability to share passwords securely

## Newest reviews (10 of 377)

### 3/5 — Hit and miss

*2026-07-09*

Don’t always save to the vault. Sometimes thinks their duplicates were there isn’t. Some data has become scrambled. Now sync won’t work with cloud. Very hit and miss. Don’t get me wrong. When it works it is brilliant

**Developer response:** Greetings! We would like to troubleshoot and resolve this issue. Please contact our tech support at https://support.kaspersky.com/b2c#contacts or send an email with a description of the issue to mobilesupport@kaspersky.com.

### 2/5 — 検索したエントリの編集が出来ない

*2026-05-15*

検索したエントリの編集ができず不便です。
絞り込んだ対象の「…」をタップしても何も表示されず、編集などの操作を行うことが出来ません。
わざわざ一覧からエントリを探す必要があるため非常に面倒です。

**Developer response:** Greetings! Please send your feedback to mobilesupport@kaspersky.com and include a detailed description of what should be improved and how. We will be happy to forward it to developers.

### 2/5 — Decepcionada

*2026-04-18*

Comprei um novo aparelho de celular e não consigo fazer o login nele, pq o app não reconhece minha senha. Tenho tudo salvo no meu login e agora estou prestes a perder tudo…

**Developer response:** Olá! Gostaríamos de solucionar este problema. Entre em contato com nosso suporte técnico em https://support.kaspersky.com/b2c#contacts ou envie um e-mail com uma descrição do problema para mobilesupport@kaspersky.com.

### 3/5 — Não consigo editar minhas senhas no app

*2026-04-17*

Não permite que eu altere minhas senhas no app

**Developer response:** Hello!
We will be very grateful if you could change and expand your comment a little bit. We'd like to know what exactly you didn't like. User feedback is very important to us!

### 3/5 — Good cross-platform app with annoying gaps

*2026-03-25, version 9.2.97*

Good set of features but it’s taking ages to add Passkeys to the mobile app. Also I’m sure I used to be able to access the other entries in the password manager if it can’t find a match, but now I just get a blank page saying no matching entry with no way off it. Often an app uses the same username and password as its website, but there doesn’t seem a way to link these different kinds of entries. If these UX gaps could be addressed, it would really help

### 3/5 — PswdDislike

*2026-02-10*

I am sick and tired of typing in my Kaspersky passwords only to fail,  I would very much like to be able to see what I typed to confirm it.

**Developer response:** It looks like you encountered a technical issue. We apologize for the inconvenience.
Please contact our support so we may assist you: https://support.kaspersky.com/b2c#contacts

### 2/5 — Atualização recente ruim

*2025-12-23*

Anteriormente ao fazer login em algum site/app se ele nao identificava o login no cofre, era possível clicar em “exibir contas” e pesquisar a conta desejada. Removeram essa função, piorando a funcionalidade; agora é necessário abrir o aplicativo a parte, caso nao detecte a senha.

**Developer response:** Thanks for your feedback! We'll consider adding this feature in the future. / Obrigado pelo seu feedback! Consideraremos adicionar esse recurso no futuro.

### 3/5 — Nao deixa editar pelo Cel

*2025-08-11*

O App nao deixa nem editar cadastros nem criar novos, da sempre um erro

**Developer response:** Olá. Gostaríamos de ajudar, mas seu comentário não esclareceu qual é o problema. Envie uma descrição detalhada do problema para o nosso suporte técnico pelo e-mail mobilesupport@kaspersky.com.
Eles ajudarão você a resolver tudo!

### 5/5 — ユーザー1番に考えてくれます♪

*2025-06-09*

なにが凄いって何もかもです🫡

### 2/5 — Meio de pagamento

*2025-06-05*

Péssimo,  pois não consigo atualizar.

**Developer response:** Hello. We would like to help, however, it's not quite clear from your comment what the problem is. Please send a detailed description of the issue to our tech support at mobilesupport@kaspersky.com.
They will help you get everything sorted! / Olá. Gostaríamos de ajudar, mas seu comentário não esclareceu qual é o problema. Envie uma descrição detalhada do problema para o nosso suporte técnico pelo e-mail mobilesupport@kaspersky.com.
Eles ajudarão você a resolver tudo!

## Most critical reviews (10 lowest-rated)

### 1/5 — Зря потратил деньги

*2026-07-16, version 9.2.99*

На части устройств нет приложения, логика записи и хранения паролей не удобная, на сайт не попадешь

### 1/5 — むずかしいけど

*2026-07-13*

面白い

**Developer response:** こんにちは！

残念ながら、お客様のコメントからは、どのような問題が発生しているのか正確に把握できませんでした。技術的な問題の場合は、https://support.kaspersky.com/b2c#contacts からサポートにお問い合わせください。

### 1/5 — Sync issue

*2026-07-04*

I am unable to see the documents are not synched more than 15 minutes

**Developer response:** Thank you for the feedback. We would like to troubleshoot and resolve this issue. Please contact our tech support at https://support.kaspersky.com/b2c#contacts

### 1/5 — 検索時の挙動不具合

*2026-06-30*

検索結果として現れたパスワードの編集ができない。

**Developer response:** こんにちは！

テクニカルサポートにお問い合わせいただくことをお勧めします。問題解決のお手伝いをいたします。https://support.kaspersky.com/b2c#contacts

### 1/5 — Useless [don't buy & waste your hard earned money

*2026-04-22*

This crAPP doesn't load automatically at any login prompts of any app on iPads even for paid versions.
They will then tell you to download their another app
To trace what's happening on your iPad to find the
Cause of this issue, but we don't know what this
Tracing app does to our data & files. Instead, the developers must have had tested their app on all
Platforms on all conditions before releasing the app into the public and looting money for an idiotic and
Very unreliable product. These developers being
Uneducated and know zero knowledge on the
Very basics of SDLC

**Developer response:** Greetings! Please send your feedback to mobilesupport@kaspersky.com and include a detailed description of what should be improved and how. We will be happy to forward it to developers.

### 1/5 — 同期が出来ない

*2026-02-19*

登録したアカウントやパスワードの同期が全く取れません。従って、ローカルでしか使えない状況で、スマホ、Windowsで2端末2様の状況になり、クラウドのメリットゼロです。問い合わせしても、添付資料を見ればわかることをこちらに確認してくるので時間かかって仕方ないです。サポートエンジニアとしてもたらされた情報から推論することができない様では仕事になりません。

**Developer response:** Greetings. Could you please share a detailed description of the issue with our support? They will help you find a solution: https://support.kaspersky.com/b2c#contacts

### 1/5 — 페이스 아이디 로그인이 안되네요

*2026-01-08*

몇년간 잘 사용하고있었는데 갑자기 페이스 로그인이 안돼요
때문에 사이트 로그인 할 때마다 하나하나 전부 카스퍼스키 암호입력해서 로그인을해야하네요..이럴거면 뭐하러 자동입력 쓰죠?
보안때문에 비밀번호 복잡하게 만드는데 머리 아파서 더는 못쓰겠어요 오류인가요 바뀐건가요??

**Developer response:** 안녕하세요! 이 문제를 해결하기 위해 도움을 드리고자 합니다. https://support.kaspersky.com/b2c#contacts 에서 기술 지원팀에 문의하시거나, 문제에 대한 설명을 mobilesupport@kaspersky.com으로 이메일을 보내주시기 바랍니다.

### 1/5 — Waste of time

*2025-12-01*

Don’t buy it without reason it will block all internal in fb insta and in google

**Developer response:** Thank you for the feedback. We would like to troubleshoot and resolve this issue. Please contact our tech support at https://support.kaspersky.com/b2c#contacts or send an email with a description of the issue to mobilesupport@kaspersky.com.

### 1/5 — Não atualiza preenchimento

*2025-08-04*

Mais uma vez o problema se repetiu. O aplicativo atualiza visualmente mas em termos de corrigir problemas nada acontece. Hora de procurar um novo aplicativo. 
Um site esperou a sarna e pediu a troca dela. Cadastrei a nova senha no site e no aplicativo Kaspersky Password & Docs. Quando tentei entrar no site, o aplicativo preencheu a senha antiga, mesmo com a nova no aplicativo. Isso aconteceu em dois telefones diferentes. Tive de copiar a senha no aplicativo e colar no campo manualmente para entrar.

**Developer response:** Hello! It looks like you encountered a technical issue. We apologize for the inconvenience.
Please contact our support so we may assist you: https://support.kaspersky.com/b2c#contacts / Olá! Parece que você encontrou um problema técnico. Pedimos desculpas pelo inconveniente.
Entre em contato com nosso suporte para que possamos ajudar: https://support.kaspersky.com/b2c#contacts

### 1/5 — Alterando senhas

*2025-06-25*

Não está ajudando, está atrapalhando.

**Developer response:** Greetings. Could you please share a detailed description of the issue with our support? They will help you find a solution: https://support.kaspersky.com/b2c#contacts  / Saludos. ¿Podrías compartir una descripción detallada del problema con nuestro equipo de soporte? Te ayudarán a encontrar una solución: https://support.kaspersky.com/b2c#contacts

## Most praised reviews (10 highest-rated)

### 5/5 — Seguro

*2026-08-08*

Fácil manuseio e confiável.

### 5/5 — Util

*2026-08-04*

Muito útil facil de usar

### 5/5 — Excelente aplicativo

*2026-07-17*

Excelente aplicativo, pode melhorar o anexo de documentos sigilosos

### 5/5 — Application parfaite bugs réglés

*2026-06-30*

Application parfaite. Le dernier Bug a été résolu. 
Merci à l’équipe de KASPERSKY pour cette application que j’utilise depuis qu’elle est sortie. 
J’utilise aussi l’antivirus KASPERSKY depuis des dizaines d’années et en suis pleinement satisfait.

**Developer response:** Merci pour votre retour. Nous souhaitons identifier et résoudre ce problème. Veuillez contacter notre assistance technique à l'adresse https://support.kaspersky.com/b2c#contacts ou envoyer un e-mail décrivant le problème à mobilesupport@kaspersky.com.

### 5/5 — Disappointed

*2026-06-29*

Somehow was working very good and now it doesn’t syncing with pc and also It’s almost impossible to edit any password you have, really disappointed after more than 5 years of using now I’m searching for another alternatives

### 5/5 — Kaspersky Passwords & Docs is great

*2026-05-05, version 9.2.98*

I love the app. Secure. Easy to navigate, sync, upto date.

### 5/5 — Getting there

*2026-02-24*

I like the password app by Kaspersky & it’s nicely presented both apps & they stuck by me, so I will stay loyal and resubscribe when time comes mid year. I like to road test a bit longer but they do good software for online security and compromised ID as occurred to me when a Neighbor “lifted my wallet” 2/3 through. 2024.

**Developer response:** Greetings! It looks like you encountered a technical issue. We apologize for the inconvenience.
Please contact our support so we may assist you: https://support.kaspersky.com/b2c#contacts

### 5/5 — Muito Bom

*2025-10-30*

Excepcional!!

### 5/5 — Passkey support on Ios

*2025-09-18*

Please bring the feature of saved passkeys on ios too

### 5/5 — Kaspersky Pass-Docs - Ótimo solução em segurança

*2025-07-14*

Desde a aquisição do serviço de anti vírus para dispositivos da Kaspersky, essa solução complementar estava inclusa para o armazenamento de qualquer tipo de informação sensível, tem se mostrado muito eficiente até a presente data. Recomendo!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*