# Katapult \| Shop & Lease to Own — user reviews > 420 indexed App Store user reviews of Katapult | Shop & Lease to Own by Katapult, rated 4.80/5 from 28,153 ratings. - Source: https://appshunter.io/ios/app/katapult-shop-and-lease-to-own/id1612074883/reviews - App overview in markdown: https://appshunter.io/ios/app/katapult-shop-and-lease-to-own/id1612074883.md - Rating breakdown: 5★ 25,850 · 4★ 957 · 3★ 355 · 2★ 166 · 1★ 825 ## What do users think of Katapult | Shop & Lease to Own? Overall sentiment: neutral **Pros** - 🚀 Easy financing - 💡 90-day early buyout option - 👍 Friendly customer service - 🚀 Quick approval process - 👍 Convenient payment options **Cons** - 🐛 App issues and glitches - 🔒 Security and privacy concerns - 💰 High interest rates after 90 days - 🤔 Confusing payment tracking - 🤔 Limited store selection **Commonly reported bugs** - App freezing during checkout process - Issues with payment method validation - Inconsistent account information display **Most requested features** - Improved app stability and user experience - More transparent payment and interest calculations - Ability to update personal information easily - Integration with more retail partners ## Newest reviews (10 of 420) ### 4/5 — It helps *2026-07-21, version 9.9.6* I don’t have the greatest credit but I don’t have bad credit either. I have always paid for everything using cash. So it’s nice to have a company give me a chance. They let me get a $3,000 set of tires for my truck. The only other option I had would’ve been to buy some junk tires off of eBay that I would have had to replace every year. I had a few problems navigating the website and called customer service and they were awesome. Not only were they very helpful but I could actually understand what they were saying. I’m not trying to sound racist because I am not but at the same time I can’t stand calling a company’s customer service and trying to understand what someone from India is saying let alone getting the problem resolved. I have the option of paying off the total amount within three months and then I don’t even have to pay interest. I’m assuming that it should help me build credit too. ### 3/5 — Payment arrangement *2026-07-01, version 9.9.5* I made a payment with a different card than the one I wanted to save as my auto-pay card. The system switched my cards out anyways. I wanted to make sure payment could always go through with the card I had saved. ### 3/5 — navigating their App *2026-06-25, version 9.9.5* had a hard time at checkout had to call several times & each person i spoke with told me something different need to make app easier to use at checkout ### 1/5 — Issue *2026-05-21, version 9.9.2* I have had the same number for over 7 years and when I enter the verification text it keeps telling me my information doesn’t match! ### 1/5 — Scam *2026-05-16, version 9.9.2* This app does not work… it just loads for hours at checkout. ### 2/5 — Financial Rapists *2026-05-14, version 9.9.2* They were handy in allowing me to use their service when I needed it, but the fact they are out here charging nearly 100% interest PLUS fees on top of that is wild to me. I’m going to pay it bc obviously I don’t want my credit score to tank? Which is why I had to use their service in the first place, but whoever is running their company should legitimately be ashamed of themselves. How a $655 gas gas bill turned into nearl $1300 is crazy work. ### 1/5 — Can’t change the address when you move *2026-05-14, version 9.9.2* The app has been good until I moved I’ve been trying to reach out to them to change the address and I have sent them all the stuff they wanted to change it but still no luck this has been going on for over 6 months now. Poor customer service and worse app design when you can’t change your information ### 1/5 — Scams *2026-05-12, version 9.9.2* Do not recommend ### 4/5 — Bug *2026-05-08, version 9.9.2* Won’t let me open Amazon for some reason but everything else works ### 1/5 — Payment history *2026-05-01, version 9.9.1* I would like to see the payments I have made towards my account not just the option to make a payment ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-08-10, version 9.9.7* Tried using it in a couple online shops and the button to validate cart never works .. don’t waste your time it’s just a scam .. all these fake reviews are also a scam . It never lets you purchase anything even after supposedly getting a spending amount . Useless and a waste of time . ### 1/5 — Broken app *2026-07-26, version 9.9.6* I can’t speak to the actual service, as I never got to the point of doing business with them. I can say that the app is horribly broken. I was preapproved for a set amount and went to use a portion of it. The issues start when their automated system decides what items you are buying that qualify as leasable. It’s all over the board. It will say an item isn’t leasable, even when it should be, but it will approve items that clearly should not be leasable. Then it will “change its mind” based on if another item is still in the cart or not. After that all finally gets sorted out (one way or another), I went to pay, but was told I was suddenly not approved. I went through the process again, and less than two minutes later it gave me a lease contract. I decided last minute to change some items in my cart, so went through that process again, which is painfully broken, only to be told yet again I was suddenly not approved. At that point I just gave up. May be ok if you are in a pinch and can get it to work, but as it stands the app is too horribly broken to even consider giving them my business. ### 1/5 — Doesn’t work *2026-07-12, version 9.9.6* I was approved for a substantial amount and when I try using the virtual card to purchase at Best Buy I keep getting a error code which is beyond annoying. I canceled the order 5 different times and re tried and still didn’t work. Customer service couldn’t help either. Very frustrating ### 1/5 — I made a payment and than they again took out another payments *2026-07-02, version 9.9.5* I made a payment than few hours later notice another same amount went out. So they deduct same amount again and when I check my account they only credit me for one payment but the other payment they took out was not credited. ### 1/5 — Doesn’t work *2026-06-24, version 9.9.5* I’ve had the app for two years(combination of downloading deleting and reinstalling) never used it simply doesn’t work. I follow instructions get on shopping apps make a cart of items and the Katapult icon never appears. ### 1/5 — Don’t use *2026-06-19, version 9.9.5* Wouldn’t load after I got my cart all ready. ### 1/5 — Data collection *2026-06-17, version 9.9.5* I have approval of $1,500 but nothing happens at the time of purchase. False ### 1/5 — System sucks. *2026-06-02, version 9.9.4* The system won’t charge you monthly and then will wait until it’s past due to take one large sum out. Then customer service won’t give you a refund to help you out. They need to look at the system to make sure it’s working correctly. ### 1/5 — Scam *2026-05-27, version 9.9.3* Waste of time sign up get approved attempt to use failed transaction … waste of time don’t trust the paid reviews ### 1/5 — Would definitely not recommend *2026-05-22, version 9.9.2* First off every two weeks does not mean you take my payment twice in one week! Second, why download another app when the app has you go to your website to talk to a computer about your payment problem! Third, it took awhile to get a “real person”. Fourth, it took the “real person some time to find the answer! We live in a very slow computer age! ## Most praised reviews (10 highest-rated) ### 5/5 — Great App *2026-08-23, version 9.9.8* I have used the services now 3 times. Twice for tires & once for a computer. It is a great app if you cannot afford to buy something in one lump sum. I have successfully paid off all of mine within the 90 day window and this is the best way to do it. For a small fee you can have your payments split up over 90 days without paying a large amount of interest. I will continue to use Katapult. 5⭐️ ### 5/5 — Ok *2026-08-05, version 9.9.6* I love the app I wish it would approve more items ### 5/5 — Ease *2026-08-03, version 9.9.6* Katapult helped me when i really needed it. They made this journey very easy for me. I can’t thank them enough ### 5/5 — Thank you! *2026-08-03, version 9.9.6* Katapult has given me a second chance that I desperately needed. My old phone could only text message and I am a father of 2 special needs children so I desperately needed to buy a new phone which Katapult gave me the opportunity to buy a new phone. ### 5/5 — I Change My Mind! *2026-07-15, version 9.9.6* Wow! Wow! Thank you! Wow! ### 5/5 — Fast easy real *2026-06-18, version 9.9.5* Fast easy real and get you stuff pay it off early it’s love glad I found this I also got my car tires with them ### 5/5 — Simple and Fast *2026-06-08, version 9.9.4* Not complicated and very simple way to quickly get approval and get the funds or product. ### 5/5 — Not a fair app *2026-05-18, version 9.9.2* I’ve had quite a few leases through Katapult and have overpaid each monthly payment. Paid everything off at the 90 day mark. Their system didn’t apply my overpayment towards my monthly payment so I got dinged for being late. Now despite being what I would think is a good customer, they removed my credit limit. I’ll actually get a credit limit again randomly and it’s removed. Any chance of remedy I’m quoted terms and conditions. Very bummed because I DID hype Katapult to everyone and I loved it but you do everything right and get all but booted off the app? ### 5/5 — Awesome *2026-05-12, version 9.9.2* Love this company ### 5/5 — Excelente servicio *2026-04-29, version 9.9.1* Me encantó este préstamo sin intereses a 3 meses es muy asequible y me comenzaron con una buena cantidad --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*