# Kayako Classic > Mobile customer service management for Kayako Classic helpdesks. (iPhone/iPad app by Kayako.) - Source: https://appshunter.io/ios/app/kayako-classic/id843956132 (this page in markdown: same URL + `.md`) - Developer: [Kayako](https://appshunter.io/developer/504422849) - Category: Business, Productivity - Price: Free - Rating: 1.30/5 from 38 App Store ratings · 41 written reviews indexed - Age rating: 4+ - Requires: iOS 9.3 · 14 MB - Languages: American English - Released: 2014-03-28 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/kayako-classic/id843956132/reviews.md ## What is Kayako Classic? This app for Kayako Classic users. Using the new Kayako? Search for our new app 'Kayako'. Kayako Classic for iOS lets you take your customers with you so great customer service can continue - even out of the office. Agents and managers can stay connected to their Kayako helpdesk and keep their finger on the pulse. Whether working from home, in a meeting or in a coffee shop, the best mobile customer service experience is just a tap away. Kayako Classic has been built from the ground up for speed and usability, with a cleaner, clearer look. Featuring a vastly improved search function, ticket starring and offline caching, staying in touch with your customers has never been easier. Kayako Classic for IOS requires Kayako 4.60 or later. Features: • Access all your departments and tickets • Reply to tickets, update ticket fields and add notes • View custom fields and file attachments • Support for ticket time tracking • Star tickets for quick reference • Offline caching lets you view fetched tickets when offline • Search for tickets across the helpdesk • One-tap access to saved searches (filters) • Use gestures to fly through views and tickets ## Key features - Access departments and tickets - Reply to tickets and update fields - View custom fields and attachments - Support for ticket time tracking - Star tickets for quick reference - Offline ticket caching - Advanced ticket search ## Recent user reviews (10 of 41) All indexed reviews: https://appshunter.io/ios/app/kayako-classic/id843956132/reviews.md ### 1/5 — Crash City *2023-01-19, version 3.5.5* crashes consistently. Cant even open a ticket without it crashing a million times. ### 3/5 — It’s alright, needs work *2021-03-09, version 3.5.2* So the company I’m at is using Kayako/GFI Helpdesk and this app works fine. HTML doesn’t seem to work in the app even though we have it enabled in our helpdesk. Otherwise this app is great when you’re not at your desk and need to quickly check your tickets or open a ticket desk side really fast. I wish more features were available like being able to look up KB articles. ### 5/5 — Crashes Fixed! Thanks Team Kayako *2020-02-12, version 3.5.2* Thanks for fixing this old app to work with iOS 13 and older unsupported versions of Kayako. Goes to show your commitment to your legacy customers. Much appreciated. ### 1/5 — Still doesn’t work *2020-01-25, version 3.4* App will not even load on an iPad iOS 13.3 App doesn’t work on the iPhone iOS 13.3 Cannot delete tickets Tickets show all the html coding making them almost impossible to read. ### 1/5 — Still not working *2020-01-16, version 3.4* Still won’t work. Says it can’t find my server via http. Have the address correct (I’ve been using Kayako for many years). Would love to use this app again. Please help. ### 1/5 — New update doesn’t work for dark mode *2020-01-11, version 3.4* New update for iOS 13 doesn’t work with dark mode. Can’t see any text. ### 1/5 — Garbage app *2019-12-11, version 3.3.8* Crashes on iOS 13. Completely useless. ### 1/5 — App unusable for months *2019-12-10, version 3.3.8* Kayako has been unable to provide a working app since IOS 13 came out. App locks up and is unusable. Contacted them and repeatedly mention “a fix is coming” but no updates in over a year. Our company is looking at alternative ticketing solutions, as it’s difficult to support our customers without a working app. ### 1/5 — Crashes on iOS 13.2.3 iPhone 11 *2019-12-05, version 3.3.8* For the initial login the app pre-populates the URL field with https:// at the extreme right of the field. It then places the cursor to the left of the text so you need to get the cursor to the right of the / at the narrow edge of the field. Minor annoyance. When the user name field is presented, the iOS password keychain is offered but does not auto fill when a credential is selected. If incorrect credentials are entered you’ll need to hit the back button to try again, as the fields become inaccessible. Hooray! You now see the support folders of your up to date install of Kayako Classic. Pick a folder, any folder, even one with under 10 tickets - BOOM! App abruptly closes. My device is a brand new iPhone 11. I clean installed everything - no restore from a prior backup. Kayako Classic is a good support solution which I do recommend. This app is in need of some attention. It did work on my recently retired iPhone 7 - also on a recent iOS 13. ### 1/5 — Not working with iPhone iOS 13.1.2 *2019-11-07, version 3.3.8* I have iPhone 11 pro iOS software 13.1.2 Application is frozen Will not open to see tickets. When are you going to update this App so it will work?? 😒 ## Frequently asked questions about Kayako Classic ### What does the Kayako Classic app do? The Kayako Classic app allows customer service agents and managers to access their Kayako helpdesk from their mobile devices. You can manage tickets, reply to customers, view ticket details, and even work offline with cached data. ### What are the key features of this app? Key features include accessing all departments and tickets, replying to tickets, updating ticket fields, viewing custom fields and attachments, ticket time tracking, offline caching, advanced ticket search, and one-tap access to saved searches. ### Is this app free to use? Based on the provided information, the app is free to download and use. There are no mentions of in-app purchases or subscription fees. ### What are the system requirements for Kayako Classic? To use the Kayako Classic app, you require Kayako version 4.60 or later. Ensure your helpdesk is updated to this version or a newer one for compatibility. ### Who is the target audience for this app? This app is designed for agents and managers who use the Kayako Classic helpdesk system and need to provide customer service while away from their desks. ## Version history (last 5 releases) ### 3.5.5 — 2021-12-03 Performance improvements and bugfixes ### 3.5.3 — 2021-06-23 - Addressed the issue with HTML tag rendering. - Minor fixes. ### 3.5.2 — 2020-02-05 - UI fixes for the Dark Mode in iOS - Disable HTTP connections ### 3.4 — 2020-01-11 - App Crashing issue after iOS 13 or later Upgrade fixed - Optimized Search Filtering - Optimized UI supporting backward compatibility ### 3.3.8 — 2018-01-16 We've fixed user-reported crashes and added support for the iPhone X in this release. ## Apps similar to Kayako Classic | App | Rating | Price | Category | | --- | --- | --- | --- | | [FE Customer](https://appshunter.io/ios/app/fe-customer/id1440616864) | — | Free | Business | | [Marin County DSA](https://appshunter.io/ios/app/marin-county-dsa/id1463452464) | — | Free | Business | | [Zerto Mobile](https://appshunter.io/ios/app/zerto-mobile/id1151841600) | 3.4 (5) | Free | Business | | [Leadferno](https://appshunter.io/ios/app/leadferno/id1588581371) | 4.1 (8) | Free | Business | | [Cabal — Do more for founders](https://appshunter.io/ios/app/cabal-do-more-for-founders/id1549129384) | 5.0 (2) | Free | Business | | [IdealPOS](https://appshunter.io/ios/app/idealpos/id1050886613) | — | Free | Business | ## More apps by Kayako - [Kayako](https://appshunter.io/ios/app/kayako/id1163593165) All apps by Kayako: https://appshunter.io/developer/504422849 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*