# Kayako > Mobile customer support management for business professionals. (iPhone/iPad app by Kayako.) - Source: https://appshunter.io/ios/app/kayako/id1163593165 (this page in markdown: same URL + `.md`) - Developer: [Kayako](https://appshunter.io/developer/504422849) - Category: Business, Productivity - Price: Free - Rating: 1.10/5 from 19 App Store ratings · 16 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 65 MB - Languages: American English - Released: 2016-12-07 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/kayako/id1163593165/reviews.md ## What is Kayako? Note: This app isn't for Kayako Classic customers: check out our other app. Your customers are more than tickets, right? Well, customer service is more than a desk job. The Kayako iOS app is designed fit perfectly into your busy lifestyle so you can deliver better customer experiences from anywhere in the world. With the Kayako iOS app, you can: Toggle between your different case views Create new cases and reply to existing ones in a few taps Build customer context by adding notes Upload attachments … all from the palm of your hand. With Kayako in your pocket, you can get out of the office and never leave your customers hanging again. ## Key features - Manage customer cases - Create new cases - Reply to existing cases - Add customer notes - Upload attachments - Toggle case views ## Recent user reviews (10 of 16) All indexed reviews: https://appshunter.io/ios/app/kayako/id1163593165/reviews.md ### 1/5 — So bad *2021-11-30, version 2.2.4* For a company that specializes in technology designed to allow others to help their customers, it is pure irony that the app designed to help Kayako’s own customers execute this primary function is simply pathetic. The login process is absurd. ### 3/5 — No Functionality Hardly *2021-09-18, version 2.2.4* The app works beautifully on my iPhone XR but there is not really anything you can do in the app. I’ve conversations view and settings and that’s it. I can’t even create a new conversation. Why release a half baked app. I’ll wait until it’s ready. ### 1/5 — Dark Mode *2021-05-03, version 2.2.3* The app doesn’t show any login info when your phone is in Dark Mode. App looks very strange in Dark Mode. Unfortunately to get any kind of working experience you have to be in light mode. ### 1/5 — Horrible app, continues to get worse *2021-04-30, version 2.2.3* Sadly each release results in less functionality. Current release is unusable for those on modern phones or with a dark theme. Controls are invisible. Screens throw security errors, all around unusable application ### 1/5 — Doesn’t work *2021-04-08, version 2.2.3* This app is abandoned and it doesn’t work. Kayako doesn’t care about the app since it’s this state for more than a year. If you are evaluating their product then make sure to mention it to them because without a proper push they are not going to do anything about it. ### 1/5 — Great app, if you like splash screens *2021-03-13, version 2.2.3* New to Kayako, and decided to try the app despite the one star rating. App never gets past the splash screen, after closing and retrying several times. I’m still in the 14-day trial, and to be honest, the apparent lack of response by the company to the horrible reviews on here doesn’t inspire me to pay once the trial expires. ### 1/5 — Support the support app *2021-03-12, version 2.2.3* If I could give zero stars I would. The app logs me out with each use and now I can’t see the fields so I can’t log in. It is unusable, and I’m not just saying that because the interface is bad. I mean it is unusable because I can’t log in. ### 1/5 — Not working in the US *2021-02-21, version 2.2.3* App doesn’t work anymore. Stays stuck on the same screen ### 1/5 — Terrible app and QA *2021-02-05, version 2.2.3* Without fail, Kayako releases a new update that obviously hasn’t tested. Unusable, crashes, unable to read tickets at night because they thought they were being cool when nightmode is enabled and the text AND background are black. Oh, and if you want to send them a support ticket, you better be on your computer and jump through hoops to submit an issue. When will they ever get the app world figured out? ### 1/5 — Not working on iPhone 11 after update. *2021-02-03, version 2.2.3* App is not opening up on my iPhone 11 max after recent update. ## Frequently asked questions about Kayako ### Is Kayako available on Android devices? The Kayako iOS app is currently only available for iPhone, iPad, and iPod touch. There is no mention of an Android version in the provided data. ### What is the update frequency for Kayako? The latest version of Kayako was released on May 21, 2021. The app was initially released on December 7, 2016, indicating infrequent updates. ### What is the user sentiment for Kayako? Kayako has a very low user rating of 1.1 stars from 19 ratings, suggesting significant user dissatisfaction. ### Is Kayako suitable for all ages? Kayako has an age rating of 4+, meaning it is generally suitable for children. However, its business-focused functionality may not be relevant for younger users. ### Does Kayako offer a free trial? The app is listed as 'Free' and does not mention any trial periods. It is a free application with no in-app purchases or advertisements indicated. ### What are the main features of Kayako? Kayako allows users to toggle between case views, create and reply to cases, add notes to build customer context, and upload attachments directly from their mobile device. ### Does Kayako have ads? The provided data does not indicate whether Kayako has advertisements. However, it is listed as free with no in-app purchases, which sometimes correlates with ad support. ### Is Kayako compatible with Kayako Classic? No, the app explicitly states it is not for Kayako Classic customers and advises them to check for a different application. ## Version history (last 5 releases) ### 2.2.4 — 2021-05-21 - Addressed UI rendering issue when OS dark mode is enabled. - Fixed issue with images not working properly when sent from Outlook. ### 2.2.3 — 2021-01-31 Bug fixes to common issues. ### 2.2.2 — 2018-03-26 - Fixes an issue where the send button disappears on the iPad ### 2.2.1 — 2018-03-10 - Fixes a lot of crashes users have been experiencing - Fixes a crash in the Send Feedback screen - Fixes a bug in where the reply box would not auto expand as you typed more text - Fixes a bug where an expired password error caused the 2FA entry screen to be shown. We’re working on letting users reset passwords directly within the app, so stay tuned! ### 2.2.0 — 2018-03-02 - You'll now be able to search for conversations. Just swipe down the views screen and tap on the search bar that appears - Added new placeholder avatars - Fixed a few realtime bugs ## Apps similar to Kayako | App | Rating | Price | Category | | --- | --- | --- | --- | | [Sielox Mobile App](https://appshunter.io/ios/app/sielox-mobile-app/id1641172676) | — | Free | Business | | [Snaptown Merchant](https://appshunter.io/ios/app/snaptown-merchant/id543413751) | 4.3 (32) | Free | Business | | [SalesPad Mobile](https://appshunter.io/ios/app/salespad-mobile/id516593030) | 4.4 (11) | Free | Business | | [LiveAgent](https://appshunter.io/ios/app/liveagent/id661142245) | 1.7 (12) | Free | Business | | [HelpCrunch Inbox](https://appshunter.io/ios/app/helpcrunch-inbox/id1499873238) | 5.0 (2) | Free | Business | | [4Voice Communicator](https://appshunter.io/ios/app/4voice-communicator/id1528988896) | 4.8 (243) | Free | Business | ## More apps by Kayako - [Kayako Classic](https://appshunter.io/ios/app/kayako-classic/id843956132) All apps by Kayako: https://appshunter.io/developer/504422849 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*