# KBB.com-New & Used Car Prices — user reviews > 54 indexed App Store user reviews of KBB.com by Kelley Blue Book Co., Inc., rated 1.46/5 from 3,284 ratings. - Source: https://appshunter.io/ios/app/kbbcom-new-and-used-car-prices/id367353324/reviews - App overview in markdown: https://appshunter.io/ios/app/kbbcom-new-and-used-car-prices/id367353324.md - Rating breakdown: 5★ 240 · 4★ 81 · 3★ 78 · 2★ 166 · 1★ 2,719 ## What do users think of KBB.com? Overall sentiment: negative **Pros** - 👍 Trusted resource for car pricing information - 🚀 Easy to navigate and use app **Cons** - 🐛 Frequent crashes and bugs - 🔍 Unable to see car values, especially in dark mode - 🤖 Outdated and cluttered user interface - 🤔 Inaccurate or misleading information - 💤 Slow and unresponsive performance **Commonly reported bugs** - Crashes when selecting make and model - Inability to display car values - Issues with app updates and compatibility **Most requested features** - Ability to change vehicle mileage - Improved dark mode support - More detailed and accurate pricing information ## Newest reviews (16 of 54) ### 1/5 — 2005 is calling *2022-05-11, version 1.1.28* There’s no way KBB can’t afford a proper app with all the ads on both the site and the app, plenty of revenue to be available for use on the app development. This app hasn’t changed its App since the first iPhones came out, please fire all involved and pay a teenager 34k to make you a proper one, you have apis right? Then use them and put a real UI on the app. I’d pay for this app if it was better and didn’t have ads. ### 2/5 — Used to be a good resource… *2022-05-11, version 1.1.28* I have been using this site/app for years, over the years it has gotten more and more slow and difficult to navigate… I was happy to see the latest update made the app much easier to use, the problem now is that it crashes constantly. I cannot get through a single estimated value. ### 1/5 — Unusable *2022-03-12, version 1.1.28* One of the first apps I down loaded when I got my first iPhone when they first came out. It was always dependable, but in the last few months (that I’ve noticed) it is completely unusable. No matter if I have all bars or connect to WiFi, it freezes and closes. I deleted the app and reloaded it just to make sure and it’s definitely the app. Maybe it’s just the old way of checking prices on its way out. Which really doesn’t hurt my feelings since their prices aren’t independent anymore. ### 1/5 — Horrible update. *2022-02-01, version 1.1.28* Latest update is bad. I haven’t been able to view any values on the app. Only shows the definitions for each price point ( trade-in, retail, private- party, etc.) but no values under each drop down section. I’ve deleted and reinstalled over the last month several times as I have always and for years used and trusted KBB for an estimated value of my cars. But now it’s just useless. Add the car save it or try for values on new cars. Neither option provides a value. Only pictures and reviews get presented. Very disappointed. Oh and let’s not forget that they have an advertisement at the bottom to go to a third party to value your car…. That’s just ironic ….. ### 1/5 — App is useless *2022-01-20, version 1.1.28* I’ve been using the website forever for pricing information, let downloading and deleting the app for a quicker and easier solution than pulling the website up every time. Each time I’d be let down. Either the app would take forever to analyze the data I put in and load or key features wouldn’t work. Most notably the prices for looking up my cars values. It would never give me the prices for anything, trade-in value or private party )which was the main key reason I was using it). Ultimately I’d have to waste time by going to the website and putting back in all the information I had just put in on the app. ### 1/5 — Fake reviews on Ford Trucks *2021-12-23, version 1.1.28* Had my honest review of my 108,000 miles superduty removed because “I didn’t rate fire high enough”. That’s the only reason I could find. I have my receipts and all the stuff I’ve had to do to this truck which is ridiculous. Crazy thing is I bought this truck after extensive research based on reliability and now I see that those “great” reviews are false! So Ford would rather line KBBs mods pockets instead of building a better truck! That money could’ve paid employees better and bought better materials. Instead they choose to block any bad reviews. Mine was professional and without any profanity, yet it was blocked??? How would someone like me honestly research before I buy?? I can’t because the whole system seems to just want to lie and pay off instead of being honest! If I would’ve read honest reviews I would probably have a good truck for work by now and never purchased the 2011 Ford F-250 superduty crew can 4x4! KBB, you are defrauding Americans and you deserve zero stars for being “FAKE”! ### 1/5 — The worst interface you could imagine *2021-11-13, version 1.1.28* They need to start over with this app. The interface is terrible. It is apparently hiding the blue book value (wonder why people use “Kelly blue book” if not to find the blue book value?) and no longer displays it reliably. Perhaps it’s buried on one of the pointless tabs that go through a smorgasbord of information that only has value if you could see the blue book value. I’ve been a kbb user (website) since the early 2000s, but every time is use the app I regret ever using them. ### 2/5 — Crashes Constantly *2021-09-29, version 1.1.28* As many others have said, this app used to work ok, but has just gotten worse and worse over the years. I use it on and off when I’m researching cars and now it’s to the point where most of the time it crashes before I get to the information I need. Such a shame because so many people rely on Kelly and this is the way they access the information now. I can’t believe Kelly doesn’t even realize this. ### 1/5 — If it could get any slower it would go backwards *2021-09-21, version 1.1.28* FB should offer zero stars. This app must be running on either Windows 95 or maybe ME. It is slower than old people… you know. The management must not care that they are employing incompetent people. That said the pricing models are completely out of date. Have they heard of the Rona and what it’s done to the used car business? Guess not. One year later it still is worthless. Oh well, deleted the app and will rely on other resources. ### 1/5 — Glitchy and Barely Usable *2021-09-04, version 1.1.28* This app is/was my go to for several years, in recent years this app has gone down hill. It was my database for all the information I needed whether I was looking for a car or just trying to gain more knowledge about a car. Recently the whole app crashes whenever I go to any new vehicle and won’t even load when I do get past that hurdle. This app has gone down hill and needs to be fixed. ### 2/5 — Last 8yrs… *2021-07-26, version 1.1.28* I’ve been using the Kelly Blue Book app fairly routinely for the past eight years. In that time, for whatever reason, it has become so “buggy”, to the point that it’s barely usable in its current iteration. It’s beyond my comprehension that none of these glitches have been, not only not fixed, but seem to have increased in severity and abundance over the years. It’s a sincere shame, since it is by far the best database of auto information you can find for the past 20+ years. But it no longer matters, since you can’t actually access a decent portion of that info. If money is what you need, start charging a subscription, I’ll gladly pay if it improves the app. ### 1/5 — The Netscape of Apps *2021-07-16, version 1.1.28* This app is terribly slow, clunky, and the interface looks like the early days of the internet. If you are on the go and trying to research your car’s value or another vehicle you would be better off using an actual book than this app. The app will not even allow a user to see car values, which makes the app completely useless. This app puts a big black eye on KBB’s good reputation as a helpful company for auto sellers and consumers. ### 1/5 — I just want the value… just let me see the value *2021-07-12, version 1.1.28* After plugging in all of my car’s criteria and arriving at a screen titled “Value,” one expects to see the vehicle’s estimated value, right? Nope. The app wants to make sure I provided the correct condition (like I might change my mind?) Nothing to tap to take me to a screen with a dollar amount, either ... So I swipe again … now the app is trying to sell me on a car I already own? Lots of thumbnail images (I know what my car looks like, thanks), I swipe again and I’m at reviews (I know how much I like my car, don’t need to be convinced). WHERE IS THE VALUE SCREEN THAT ACTUALLY SHOWS THE VALUE? The estimated value is literally all. I. want. KBB, you used to be useful, but this app suuuuuucks. ### 1/5 — No pricing given *2021-05-03, version 1.1.28* The app never loads the pricing information. You enter the year, Ke, model, and features and then it shows you a screen where it explains fair purchase price, trade in value, etc, but it only gives explanations/definitions of each one and not the actual price. The app is also prone to bugs and lags when choosing make abs models. I end up having to use the desktop website. This app isn’t helpful at all. ### 1/5 — App shows no values, literally does nothing *2021-04-02, version 1.1.28* The other reviews sum it up. The app has completely stopped functioning. Maybe they’re out of business now? One reviewer described success in changing the display settings. That did allow me to see the field where the car value would be but it said only “N/A”. Spent a few minutes attempting to find a solution or try some car that might have values, without luck. KBB was such a great brand. Oh well. ### 1/5 — Garbage *2021-03-07, version 1.1.27* This app used to be good and recently it wouldn’t allow you to change the mileage on the vehicle you were searching. Then after weeks apparently there’s a new version. Every time I click on would you like to update to the new version it takes me to the App Store and there no way to download the new version. I even deleted the app and tried to reinstall thinking this would give me their “new” version. Nope! Reinstalls the last crap version that crashes, stalls and when it doesn’t still doesn’t let you alter the mileage! Bull$hit! ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app I have ever used *2024-10-06* I used to use the Kelley blue book webpage many years ago, which evolved into the app which I used a handful of times without issues but the past four or five years this app absolutely does not work at all on my iPhone devices, completely blown away over different model phones that it has start up issues as well as data input issues… in the past three or four years I have tried to use this app separately four or five times and each time no success, fix the issues contact me and I will remove this review ### 1/5 — Feels like I took a trip in a time machine *2023-06-13* This app reminds me of something I would’ve used on my iPhone 4.. Big, blocky buttons that barely respond, squashed down screen, extremely buggy — overall, this app just screams ‘early ages of app development.’ I wouldn’t even bat an eyelash at any of this if the app wasn’t for a company owned by Cox Automotive, whose recent annual revenue has come in around the $18 billion - $21.1 billion range. You’re telling me they can’t carve out a little tiny slice of that to pay an experienced app developer to straighten this mess out? There are broke, no-name companies out there who have managed to create functional, user-friendly apps that are also visually appealing! The lack of a functional app has lead me to use other services because I can’t stomach the mobile version of the website isn’t all that great either. ### 1/5 — They provide very false information!!! *2023-06-07* I own a 2005 Subaru Legacy Outback and when doing research about when I need to replace the timing belt kbb showed up in the results stating that older Subarus have timing chains that last 60,000 miles at max and newer Subarus have a timing belt that needs replaced every 100,000. The statement about the belt needing replaced every 100k is true however the belts are in Subarus that are from 2012 and before while the 2013 models and newer have a chain that lasts a lot longer than 60k miles. How can they get that information wrong and then post it everywhere as if it is correct, I can only imagine what other things they post that are completely incorrect and people trust them because kbb is supposed to be a trusted sight for cars and their needs?? Even when going on the Subaru website they state the exact opposite of what kbb stated, very very disappointing. ### 1/5 — Useless app *2023-01-16, version 1.1.28* I'm honestly confused as to why this app exists. The app takes you through All of the steps, answering all of the questions about your used vehicle, but fails to provide you with estimated values. Instead it provides an explanation as to what private party means, fair Market value so on and so forth. Then there's a page full of stock photos, reviews and opinions about said vehicle. But actual market value numbers can not be found anywhere in the app. Seems a waste of time at best, bogus at worst. ### 1/5 — Doesn’t work anymore! *2022-12-16, version 1.1.28* This app USED TO work, and it was a little glitchy when it did, but you could mostly get by. Now it just crashes EVERY time. Cannot be used. Apparently no one in charge of the app cares. There’s nothing but bad reviews here and nothing changes. Enter the year of the vehicle that you want to search for, and then as soon as you select the make of the vehicle, it thinks for a few seconds and then shuts down. Completely broken and useless. ### 1/5 — Disappointed coming from the industry leader in car resell value *2022-11-28, version 1.1.28* This app is trash. KBB should be embarrassed. We all go to their website and use it for our auto needs. So why is your app pure garbage? It’s as big a let down as watching you son get picked up by his GF in a “squated” or “tooted” F-150. They are going to a high school dance, even tho he is 19 and failed out/GED from that school and she is a senior there…and he no showed his job so he could go…and still lives at home…because his crypto coin hasn’t “gone to the moon” yet. HUUUUGGGHHH disappointment incase you missed that. Can’t even get prices ### 1/5 — This may be the worst app ever designed… *2022-11-12, version 1.1.28* And I don’t mean the worst “used car fair market value” app, I mean the worst app of any kind ever created for any purpose, ever. It not only does not perform the most basic function of what it is intended to do, it literally does nothing. Absolutely nothing. This is not an exaggeration. It does nothing. Zero. It’s hard to use, and the screens float all over the place. Did I mention that it does nothing? It does not provide used car fair market pricing, even when it does not crash, which is usually every time you use it. ### 1/5 — Worst app ever *2022-10-20, version 1.1.28* I used to use this app all the time and never had issues even once, but recently the app became so buggy I can’t even use it, soon as you select the hat model car you want to price out the whole app crashes, and even IF you manage to get to the final screen it doesn’t even show you the price you just put all the info in for, pointless. fix your app I miss when it worked ### 1/5 — Been crashing for years *2022-08-01, version 1.1.28* Wish you all would fix this app. It could be so useful, but for years now it always crashes on my iPhones (had several with this app). The bad part is, that it only gets worse. To the point I can’t even use it at all. I’ve reinstalled the app on multiple occasions. Every once in a while it will work for certain vehicles but then crash for others. ### 1/5 — Cluttered *2022-05-29, version 1.1.28* The app is cluttered by old looking font it’s much bigger than it should be. The UI is sluggish feeling and doesn’t respond well to swipes. Additionally, the swipes and slides were horizontal. That’s not necessarily a negative but it was poorly executed. Ad placement, in my opinion, is the biggest issue. I had to be aware of the ad the entire time so I didn’t accidentally tap it and navigate away from the app. The ad occupied way too much real estate. Lastly, I couldn’t find the KBB price. I’m sure if I kept looking through the 7 slides I would’ve eventually found it ,but KBB is known for pricing. Having to search around an already cumbersome app to find what, I’m assuming, most people use the app for was the nail in the coffin for me. ## Most praised reviews (10 highest-rated) ### 5/5 — Simply the best *2023-04-21* I have been using Kelley blue book all of my life. I hate to see some of these other poor reviews, because I think they are completely unfounded. I’ve been involved with selling thousands of vehicles and we exclusively use Kbb to value a car. And I can confidently say that 999 times out of 1000 it gets the price right. ### 5/5 — Doesn’t work in Dark mode for car values *2021-01-08, version 1.1.25* Just as another user reported back on Aug. 8th, the KBB app will not work for iPhone users who set their display settings in dark mode. This app requires the setting to be ran light mode in order to see the car values. This would be a great fix in the future but for those leaving bad reviews due to missing car values, definitely check out your display settings first. Good luck! ### 5/5 — It works fine! Turn off night mode on your phone. *2020-08-15, version 1.1.25* I only gave this 5 stars to help offset all the reviews that say it doesn’t work at all. If you can’t see the prices you need to turn off the night mode setting on your phone. Even with this annoyance I say it’s still worth 4 stars. ### 5/5 — Big fix in order for dark mode... hello developers?!?! *2020-08-08, version 1.1.25* USERS READ THIS!! VALUES FIXED!! Just go into “Settings/Display & Brightness” on your iPhone and then switch to “Light” under “Appearance” you will now see the car values for different sales conditions just as it used to be. When you are done with the KBB app you can just switch back to dark :) DEVELOPERS READ THIS!!!!!!!! Check out all the bad reviews because people think the app is not showing them the “used car values” essentially rendering the app pointless for most folks. Seriously would this even take a developer one afternoon to fix the bug and make it work in dark and light mode?... kind of a high priority to be able to see the one and only thing folks use the app for. While we are at it there is one other thing that has annoyed me about the app for a long time: After you choose the car, mileage and options and hit apply it goes to a rather useless screen called “Overview” which for every car I’ve looked up just has a pic of the car. Then I have to scroll right to see the values... confusing and not elegant. Why not combine the Overview and Value pages into one? Or, perhaps just move the photo to the photos page if that is all that is going to be there? Just my two-cents... I’m giving you 5 stars with the assumption that you will read this and fix the “Dark Mode Bug”. Keep up the good work! ### 4/5 — Completely worthless (in dark mode) *2020-07-12, version 1.1.25* Congratulations KBB, your app is now complete crap. Did you have anyone test this? Are you aware that on the app no prices are visible anymore? Time to hire professionals to develop your app. Update: thanks to another reviewer I realized that prices are not visible in dark mode. Switched to regular mode and everything is fine. Thanks KBB, and sorry for the negative review. ### 4/5 — Relatively huge upgrade over the old app *2017-09-09, version 1.1.17* While not perfect, the new app has a much faster flow with -- seemingly -- much less intrusive ads. Selections are made once and the app allows easy backtrack to change options like model and year. A far, far better thing than the old KBB app. ### 3/5 — Need to Fix Displaying Number in Dark Mode *2022-01-09, version 1.1.28* The KBB App does NOT display the numbers/values when an iPhone is in ‘Dark Mode’, because it’s black type on a black background. So currently it forces a person to switch to ‘Light Mode’ in Settings > Display & Brightness > Appearance > Light or Dark). It’s been this way for years where I was frustrated with the KBB App, but then I put the iPhone into ‘Light’ mode and suddenly all the value numbers showed up. Fix this and the ratings will go to 5 Stars KBB 🤓 ### 3/5 — SWITCH FROM DARK MODE TO LIGHT MODE *2021-11-20, version 1.1.28* On iPhones, if you’re trying to operate the app under dark mode, it won’t show you the cars value if that’s what you’re there to do. If you switch to light mode, the app will begin to show you searched cars values again. To the devs, as a CS major, this is quite sad. This is an easy problem to fix. ### 3/5 — Dark mode is unusable *2021-07-17, version 1.1.28* Useful app for car shopping or selling but if my phone is in dark mode the results come up as black characters on a black background, it took me a while to figure out that it wasn't just returning no results but that they just were just invisible. Kind of a masterclass in poor app design. I get good use from the app as long as I remember to put my phone in light mode before I use it. ### 3/5 — Best to worst *2020-07-23, version 1.1.25* Kelly Blue Book was the industry standard that I used before smartphones... They took that name recognition and flushed it down the toilet with this current app. Who ever is steering the company does not understand current basic technology needs in having an app that works. This app is unusable to get what the main purpose originally was... what’s any car’s estimated standard value. I found some alternative apps that do this a lot better than their app or website in safari can do. Shame to throw a brands name recognition away on silly technicalities if unreadable pages, illegible menus, and lately, constant timeouts --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*