# KBC Mobile — user reviews > 69 indexed App Store user reviews of KBC Mobile by KBC Global Services NV, rated 4.74/5 from 1,080 ratings. - Source: https://appshunter.io/ios/app/kbc-mobile/id458066754/reviews - App overview in markdown: https://appshunter.io/ios/app/kbc-mobile/id458066754.md - Rating breakdown: 5★ 892 · 4★ 117 · 3★ 17 · 2★ 9 · 1★ 23 ## What do users think of KBC Mobile? Overall sentiment: neutral **Pros** - 💡 Innovative features - 👍 User-friendly interface - 🚀 Fast and efficient - 🔒 Secure banking - 📱 Convenient mobile access **Cons** - 🐛 Bugs and glitches - ⏱️ Slow performance at peak times - 🌍 Limited functionality for non-residents - 🤖 Overreliance on AI chatbots - 💳 Inconvenient payment methods **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Mobile payments crashing after updates - Unreliable international transfers - Inability to save payee information **Most requested features** - Dark mode option - Improved transaction history - Fingerprint/biometric login - Ability to print bank statements - More language support ## Newest reviews (11 of 69) ### 4/5 — I like it.. It's easy to use *2024-12-27* I’ve been with KBC for years, never had a problem. Thanks **Developer response:** Thank you, you made our day! ### 2/5 — Just keeps getting worse *2022-05-28, version 22.2.2* They keep adding pointless features, making it harder and harder to actually do bank things like transfer money. Which doesn't work half the time (signing with itsme almost always needs two attempts). Also, receiving money by QR code can take days. ### 5/5 — Not friendly for non-residents *2021-03-03, version 21.1.0* I live in the US and can not get access to my documents as I can’t get into Doccle. I used to be able to log in to Doccle with my username and password, but that option has disappeared for some reason. ### 2/5 — The app weights too much :-/ *2020-12-30, version 20.10.0* Should occupy less space :) ### 5/5 — Geweldig *2020-11-09, version 20.8.0* Heel toegankelijk en gebruiksvriendelijk. ### 5/5 — Perfect app *2020-10-22, version 20.8.0* The only word for describing this app is awesome software! Thanks for all your efforts ### 4/5 — Mobile pay doesn’t work well *2020-10-10* Unless your app is the very latest version, mobile pay just crashes. You get a 1sec error message and then the screen freezes. Now you don’t know if you paid or not. Happens every time after a new update of the app is released. **Developer response:** Hi, Can you contact my technical colleagues for this? You can reach them via 016 43 25 07, every working day from 8 - 22 h, and on Saturday from 9 -17h. ### 5/5 — Excellent app in English and 3 other languages *2018-07-11, version 18.05.00* The excellent services by KBC Belgium banks are available in this easy to use secured app. I can monitor my transactions, balance, apply for many services in English language (also available in Dutch, French and German). The app is easy to download from the App Store with no complications unlike other Belgian banks where you have to change your App Store country to download the app. Thank you KBC for being a true international bank, suitable for locals and expats alike. ### 5/5 — Great mobile app *2017-07-13, version 17.5.1* I have a number of bank apps and the KBC mobile app is very easy to set up and use and works extremely reliably. ### 5/5 — Useful app ever *2017-06-16, version 17.2.1* This app is really unbelievable easy to use, im just so happy to hve this app to check my bank activities! Thanks for the developers to create such a amazing app! ### 5/5 — Excellent app and Bank *2017-05-19, version 17.2.0* Best bank ## Most critical reviews (10 lowest-rated) ### 1/5 — Archaïsch *2023-08-07, version 23.5.0* Het is ongelooflijk dat men een card reader nodig heeft indien men een betaling van meer dan 2500€ wil maken. Niet iedereen heeft toegang tot itsme - sommige mensen hebben een grotere wereld dan Vlaanderen en aldus een GSM die in een ander ander land is geregistreerd. Sommige mensen zijn dikwijls in een ander land en de hele tijd rond zeilen met een card reader op zak is belachelijk. Geen enkele bank in het Verenigd Koninkrijk, geen enkele bank in Singapore en geen enkele bank in de Verenigde Staten is zo kortzichtig! Daarenboven word een debet kaart te pas en te onpas (zonder verwittiging) ingetrokken indien men werkt met Revolut. De Vlaamse klei is heel erg diep. Onvoorstelbaar teleurstellend. ### 1/5 — Werkt niet - vragenlijst kan je niet beware! *2022-11-15* Bugs … ### 1/5 — Newest version app *2021-06-16, version 21.5.0* Ik vind de nieuwe versie van de app helemaal niet goed en het oogt ook niet mooi. Alles staat nu samen onder elkaar gezet en is traag met laden. Ook het scherm van uw rekening, waar je uw betalingen ziet is totaal niet overzichtelijk meer. De letters die ervoor staan vind ik irritant en je kan het verschil niet merken met betalen die zijn gedaan of nog moeten gebeuren. De vorige versie was perfect, de nieuwe trekt op niks. ### 1/5 — Verrichtingen duren te lang *2020-08-28, version 20.7.0* KBC mobile goed te kunnen gebruiken is heel erg afhankelijk van het tijdstip en je internetverbinding. Soms kan ik inloggen binnen 30 seconden en een betaling direct uitvoeren, maar meestal blijft het al tijdens het inloggen oneindig lang laden en kan ik niet verder. Dit meest op de peek moment tussen 8 en 21u. Jammer, je staat er dan geregeld zonder betaalmiddel en dat is lastig. De App verwijderen en opnieuw installeren help niet. ### 1/5 — Terrible bank stay away!!! *2019-11-06, version 19.8.1* Terrible bank, terrible customer service. Nothing but problems and I’ve only had an account for 2 months. Spent several hours trying to use card reader and after 3 days of speaking with they still can’t resolve the issue. Instead of resolving issue they do the same thing over and over. I am late for my payment and there’s nothing I can do because they won’t even setup a transfer for me at a branch. Changing banks. Urge you to stay away!!! ### 1/5 — Never works when you need it *2019-06-16, version 19.3.0* See title ### 1/5 — How can i pay ? Permanent changes to the layout of their app *2017-07-08, version 17.5.1* I feel absolutely cheated because there is no way that i can easily pay bills, transfer money from account to account. Kbc permanently changes the way this mobile account works. I waste time, can not pay or transfer money because the only applications which are easy to get and understand are the ones where kbc wants to sell services to the customer. Kbc does not want the customer in their branch and then CALLS in order to make an appointment to "inform" the customer about their products. Sharp practice!! As a customer I just feel that I have no control over my own account. This is good for kbc, but very bad for me. Kbc does not offer the service to print bank statements in the branches so that the control of the bank account becomes extremely difficult for people who don't wish to check their account on a daily basis on a mobile device. Sharp practice!!! Kbc employees will lose their jobs on top of it, because they are not needed any longer. The branches are empty and the employees bored and have not much to do because the unhappy customers are not welcome in the branch anylonger. Either mobile banking works flawlessly or the service is customer friendly. Kbc got it all wrong with their wish to control the customer's money through cloud banking and leaving the customer trapped. Sharp practice of which I strongly disapprove and which makes me just angry and extremely unhappy. ### 1/5 — Gebruiksonvriendelijk. Verouderd *2016-12-22, version 16.8.2* Helemaal niet praktisch. Beperkte opties. Niet intuïtief. Werkt niet goed met zoomit ### 2/5 — This app is pas bon *2025-10-05, version 25.8.1* When I first opened a KC account, the teller told me how wonderfully rated this is. It offers some nice things that have nothing to do with actual banking. In order to pay by iban, I had to talk to their AI bot. I also can’t get my historical monthly statements. And the bot just keeps telling me to go to the same place over and over. I would much prefer a traditional search engine and traditional features where I’m not talking to a bot to pay an iban bill. There are far too many limitations on this app and they distract you with features such as discount on train fares. ### 2/5 — Undeveloped *2025-01-14, version 24.10.0* One of worst banking app in the world. Nothing possible to find straight away. Nothing clear. Advice : you need to take a training from British banks specialists to create everything adequately. ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2026-01-03, version 25.10.0* Perfect ### 5/5 — Overall good but international transfers a bit slow *2025-10-13, version 25.8.2* I’ve been with KBC for years, never had a problem. But when I transfer money to this account I find it’s slow. ### 5/5 — Super makkelijk *2024-08-29, version 24.5.0* Ik woon in het buitenland en dit is zo ver veel fijner dan destijds met dat apparaat. ### 5/5 — Super leuk *2024-08-02, version 24.5.0* Ik hier al mijn geld zien echt een top app. Een aanrader voor iedereen ### 5/5 — awesome sauce *2024-05-17, version 24.2.1* Love it ### 5/5 — Coupled with itsme *2023-08-11, version 23.5.0* Not possible to make payments without itsme app, which is not available on the US app store ### 5/5 — Belle application facile et rapide *2023-08-01, version 23.5.0* On a jamais eu de problème avec l’application. Facile et rapide. Et quand on a des questions, on nous répond très vite. Merci ### 5/5 — Literally best banking app ever *2023-07-23, version 23.5.0* I have lived in multiple countries and this is by far the most innovative, easy to use apps. Would say one of my favourites in general! They keep adding on new features that are incredible. Couldn’t live without it. ### 5/5 — Super makkelijk *2022-01-29, version 21.10.1* Ik woon in het buitenland en dit is zo ver fijner dan destijds met dat apparaat ### 5/5 — Beschikbaarheid *2022-01-17, version 21.10.1* Ik heb vandaag tweemaal 30 minuten aan de telefoon gewacht vanuit Texas en niemand nam op. Dit is niet aanvaardbaar. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*