# KBZPay Customer — user reviews > 495 indexed App Store user reviews of KBZPay Customer by Kanbawza Bank Limited, rated 1.65/5 from 19,791 ratings. - Source: https://appshunter.io/ios/app/kbzpay-customer/id1398852297/reviews - App overview in markdown: https://appshunter.io/ios/app/kbzpay-customer/id1398852297.md - Rating breakdown: 5★ 2,361 · 4★ 520 · 3★ 448 · 2★ 387 · 1★ 15,839 ## What do users think of KBZPay Customer? Overall sentiment: negative **Pros** - 👍 Great customer service - 🚀 Useful pay app **Cons** - 🔒 No security - 🔒 Accounts frozen without reason - ⚠️ Unreliable service - ⚠️ Frequent errors and issues - ⚠️ Terrible customer service - 🚫 Untrustworthy bank - 🚫 Violating customer privacy - 🚫 Collaborating with military junta **Commonly reported bugs** - Login issues - Frequent crashes - Slow performance - Withdrawal and top-up problems **Most requested features** - Add option to disable notifications - Improve transaction experience - Support older iOS versions ## Newest reviews (18 of 495) ### 1/5 — Very bad *2026-07-25, version 5.8.5* Very bad ### 1/5 — Bad Service *2026-07-25, version 5.8.5* No accountability ### 1/5 — So Silly App *2026-07-21, version 5.8.5* This app frequently freezes and becomes completely unresponsive. The screen gets stuck, and I cannot tap or do anything, which is extremely frustrating—especially when trying to make urgent transactions. Sometimes I have to close and reopen the app multiple times, but the problem keeps happening. A mobile payment app should be fast and reliable, but this one often fails to function properly. Please fix these bugs and improve performance, as this issue seriously affects user experience. ### 2/5 — Not responding *2026-07-20, version 5.8.5* What is happening to the app Not responding and not working properly ### 1/5 — Worst Service Ever *2026-07-18, version 5.8.5* Always have to download again and again due to their system lagging. ### 1/5 — error *2026-07-05, version 5.8.5* i gave u one star cause i have no zero star option i haven't seen an app that is useless in my entire life ### 1/5 — Bad Exp *2026-07-01, version 5.8.5* Recently very lagging and need to uninstall again and again to use it normally. Right now I have faced 3 times to uninstall and install againg to use ### 1/5 — Error *2026-07-01, version 5.8.5* မင့်တို့ဟာက တစ်ရက် ၃ ခေါက်လောက် ငွေစစ်လိုက်ရင် ထစ်နေတော့တာ ဒါလေးတောင်မပြင်နိုင်ဘူးလား ငွေလက်ခံဖို့ လူသုံးများနေလို့သာ သုံးနေရတာ စောက်ဆင့်ကိုမရှိဘူး တာဝန်ယူမှုတာဝန်ခံမှုလဲမရှိဘူး သုံးရတာလဲအဆင်မပြေဘူး စောက်လုပ်လေးလဲ လုပ်အုံး ### 1/5 — Bad *2026-07-01, version 5.8.5* တော်တော်အဆင်မပြေတဲ့ k pay ### 1/5 — Bad UI *2026-07-01, version 5.8.5* Too many bugs and error even in iOS Useless app Useless UI ### 1/5 — iPhone error *2026-06-30, version 5.8.5* iPhone မှာ ဘာဖြစ်လို့ error ခဏခဏ ဖြစ်နေရတာလဲ down ပြီး ပြန် install လုပ်မှ အဆင်ပြေတယ် အဆင်ပြေလဲ ခဏဘဲ တစ်ပတ်လောက်ဆို ပြန်ဖြစ် ### 1/5 — Error *2026-06-29, version 5.8.5* Can’t transfer and accept money . Stunning ### 1/5 — Need urgent fix *2026-06-28, version 5.8.5* This app frequently freezes and becomes completely unresponsive. The screen gets stuck, and I cannot tap or do anything, which is extremely frustrating—especially when trying to make urgent transactions. Sometimes I have to close and reopen the app multiple times, but the problem keeps happening. A mobile payment app should be fast and reliable, but this one often fails to function properly. Please fix these bugs and improve performance, as this issue seriously affects user experience. ### 1/5 — Finance app with 0 responsibility *2026-06-24, version 5.8.5* Zero responsibility and zero customer support ### 1/5 — Useless app *2026-06-23, version 5.8.5* When I using on my iPhone 14 it get lock out instantly without even able to click on the button that in the home page and there is too much lag with this version of kpay. ### 1/5 — iOS for Error please change version new *2026-06-21, version 5.8.5* Bad reviews ### 1/5 — Quality control is low *2026-06-20, version 5.8.5* App is almost all the time down. Sometimes it takes hours to get responses and even open. ### 1/5 — Below average performance *2026-06-14, version 5.8.5* iOSသုံးတာနော် Deviceကောင်းတယ် storageရှိတယ် Connectionဆိုလည်း တိုင်အပြည့်ပဲ ဒါပေမဲ့ ဒီနေ့အရေးတကြီး ပိုက်ဆံရှင်းရတော့ Scan/transferကိုနှိပ်တာ ဘာမှမပေါ်လာတဲ့အပြင် appက မိနစ်၂၀လောက်ရပ်သွားတယ် ဘာမှဆက်လုပ်လို့မရဘူး ပြီးတော့ တစ်နေကုန် server downမနေနဲ့ Finance appတစ်ခုမှာရှိရမဲ့ standardကိုမရှိဘူး တော်တော်စိတ်ပျက်ဖို့ကောင်တယ် ## Most critical reviews (10 lowest-rated) ### 1/5 — Freeze *2026-08-11, version 5.8.5* Bro this app get screen freeze plz fix the issue ### 1/5 — Apps Sucks *2026-08-11, version 5.8.5* I would rate lower than 1 which zero “0”. The worst mobile banking apps in Myanmar ### 1/5 — Mobile Banking *2026-08-09, version 5.8.5* Sent many emails to their customer service team to make sure to update the app but they don't. They have placed so many advertisements and unnecessary social media posts in this application. This app is for mobile banking, this app is not social media platform. They must realize that, they have to take care of the app not to freeze and hang all the time recently. ### 1/5 — Breaking the app eventually *2026-08-04, version 5.8.5* I can’t access transfer and history menu. Just leave the working app alone. ### 1/5 — Issue about freezing *2026-08-01, version 5.8.5* After updated app it was so hang , freeze . While using Kpay my handset is heat up and not move on anymore. Then I have to delete that app and reinstall many time . Kpay IT team have to take action about thirst level update system ### 1/5 — App Freeze Very Frequently *2026-07-31, version 5.8.5* I’m using iPhone 16 for over a year and enjoyed using KBZPay Blue App. However since May 2026, I frequently experienced the App which seem to be frozen. It became worsened these days and to be honest, I need to delete and reinstall the App at least 4evety week nowadays. What KBZ Pay developer are doing it. You guys better fix it ASAP. ### 1/5 — Eww *2026-07-29, version 5.8.5* Eww app ### 1/5 — Application crash *2026-07-27, version 5.8.5* Need urgent Fix as well as regular maintenance and update monthly for compatibility with latest Mobile OSs. ### 1/5 — Buds *2026-07-27, version 5.8.5* This app frequently freezes and becomes completely unresponsive. The screen gets stuck, and I cannot tap or do anything, which is extremely frustrating-especially when trying to make urgent transactions. Sometimes I have to close and reopen the app multiple times, but the problem keeps happening. A mobile payment app should be fast and reliable, but this one often fails to function properly. Please fix these bugs and improve performance, as this issue seriously affects user experience. ### 1/5 — Take too much time *2026-07-25, version 5.8.5* Bad ## Most praised reviews (10 highest-rated) ### 5/5 — Kbz *2026-08-04, version 5.8.5* Kbz ### 5/5 — Good *2026-07-19, version 5.8.5* Good app ### 5/5 — My *2026-05-22, version 5.8.5* Good ### 5/5 — My *2026-05-06, version 5.8.4* Phone ### 5/5 — 😍😍😍😍😍 *2026-02-19, version 5.8.4* 😍😍😍😍😍 ### 5/5 — All tans *2025-11-11, version 5.8.3* All delete ### 5/5 — Good finance apps *2025-11-03, version 5.8.3* Not a bad apps for third world country. ### 5/5 — Gift card *2025-09-23, version 5.8.3* အရမ်းကိုစိတ်ပျက်မိတယ်kpayရယ် gift cardဝယ်တာငွေ၂သိန်းကျော်ကုန်တာပဲအဖတ်တင်တယ်codeကသုံးမရဘူး ### 5/5 — Excellent Wallet *2025-03-24, version 5.8.1* Top one wallet in Myanmar ### 5/5 — Good *2025-03-20, version 5.8.1* Good gods --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*