# KCB iBank — user reviews > 9 indexed App Store user reviews of KCB iBank by Kenya Commercial Bank Limited, rated 2.50/5 from 22 ratings. - Source: https://appshunter.io/ios/app/kcb-ibank/id1519795843/reviews - App overview in markdown: https://appshunter.io/ios/app/kcb-ibank/id1519795843.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 12 ## Most critical reviews (9 lowest-rated) ### 1/5 — Horrible app *2025-11-23* I can never just access my statements with ease, without constantly reaching out to get it figured out! So annoying! **Developer response:** Hello, kindly click on the link https://onlinebanking.kcbgroup.com and login to access your statement. ^JD ### 1/5 — Outdated App *2024-10-22* This is such a terrible app. It takes multiple times to open even after entering the OTP code. On top of that once you’re able to access, it is difficult doing basic things such as going through recent transactions, making payouts etc. In such an innovative age it is shameful to see such a big bank have a rather useless application **Developer response:** Hello, your feedback is extremely valuable, and we acknowledge the issues you've raised regarding app performance. Please be assured that our technical team is actively working to resolve these challenges and improve the overall user experience.^JD ### 1/5 — Locked *2024-06-30* Most useless app, worked for few months but not anymore. Doesn’t recognise password and won’t let me change. ### 1/5 — Junk! *2024-01-12* Simply junk and big joke! No comment. **Developer response:** Hi, this experience is unfortunate, please share your details and a short description of your issue via dm (X:@KCBInKenya and Facebook: KCB Group) to help us turn this around. ^JD ### 1/5 — Bad App *2023-12-16* This App is the worst I have ever used. It fails 75% of the time and I am moving my banking services to another bank. **Developer response:** Hello, we're sorry to hear that you're having a frustrating experience with the app. We'd really appreciate it if you could share more details about the issue via DM on X (@KCBInKenya) or Facebook (KCB Group) so we can look into it and assist you better. Your feedback is important to us. ^JD ### 1/5 — CEO *2023-01-10* For a bank that has been in business for close to 100yrs…. a bank which is well known…which reports big profits - much must be invested in its Crazy APP … customer friendly NOT JUA KALI and Korogocho type of applications… actually KCB needs to move from Stone Age (Adam and Eve) times to the 21st Century **Developer response:** Hello, we're sorry to hear that you're having a frustrating experience with the app. We'd really appreciate it if you could share more details about the issue via DM on X (@KCBInKenya) or Facebook (KCB Group) so we can look into it and assist you better. Your feedback is important to us. ^JD ### 1/5 — Claims my device is jail broken *2022-11-25* Not working on my device. I get a warning at startup that the app has detected that my device is jail broken. No option to proceed. I’m on Apple iPhone 8Plus, iOS 16.1.1. No other app, including Apple apps and several financial apps, report this problem. I can still access my KCB account via a web browser on the phone. **Developer response:** Hello, your feedback is extremely valuable, and we acknowledge the issues you've raised regarding app performance. Please be assured that our technical team is actively working to resolve these challenges and improve the overall user experience.^JD ### 5/5 — Works great don’t understand the comments *2024-06-13* Good app **Developer response:** Hi, thank you very much for your feedback. ^JD ### 5/5 — Best bank *2021-11-13* They are amazing and outstanding bank in kenya. They have the best services **Developer response:** Hello, thank you for your encouraging words. ^JD --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-02.*