# KCB Mobile — user reviews > 41 indexed App Store user reviews of KCB Mobile by Kocela Limited, rated 1.44/5 from 16 ratings. - Source: https://appshunter.io/ios/app/kcb-mobile/id974226567/reviews - App overview in markdown: https://appshunter.io/ios/app/kcb-mobile/id974226567.md - Rating breakdown: 5★ 0 · 4★ 1 · 3★ 1 · 2★ 2 · 1★ 12 ## Newest reviews (20 of 41) ### 1/5 — Bugs on Update *2021-04-19, version 8.0* I just updated my KCB app and i wish I didn’t, it has too many bugs, i can’t even check ny balance!! Giving me an error ### 1/5 — Useless *2021-03-24, version 7.0* Just what the title says. If you can’t use an app it is absolutely useless. ### 1/5 — KCB *2020-11-10, version 6.6* What a shame. App has a very poor performance. ### 1/5 — iOS not supported *2020-10-14, version 6.6* These app not working with iOS system even with updates provided ### 1/5 — Can’t activate *2020-09-29, version 6.6* This app can’t activate on IPhone. I wish I could rate it 0 stars. So I am forced to use the disgusting USSD which has so many steps before you can make a transaction. In fact am looking for a better bank. ### 1/5 — Application crushes on iOS 14 *2020-09-17, version 6.5* App does not launch after iOS14 update. To replicate, install update device to iO14,launch KCB and it crushes immediately ### 1/5 — Complaint *2020-09-12, version 6.4* A whole big international bank like KCB doesn’t work on iOS? Seriously? I am a very disappointed customer. ### 1/5 — Useless *2020-08-31, version 6.4* A very useless app, a waste of App Store space. I think should be taken off and a new one developed ### 1/5 — Not working *2020-06-24, version 6.3* Terrible App should be removed ### 1/5 — App switches off in a second . *2020-06-14, version 6.3* The app was working ok until the update . Please fix the app on iPhones. ### 1/5 — Shame *2019-09-28, version 6.1* Terrible... KCB please do something. Your Mobile banking is rating the worst.!! ### 1/5 — App always showing error. *2019-09-01, version 6.0* Horrible! ### 1/5 — Rubbish *2019-08-29, version 6.0* Doesn’t work on iPhone ### 1/5 — Please update ASAP *2019-08-20, version 5.5.4* Don’t force us to buy android only to use 1 app. iPhone is more secure. ### 1/5 — Not working for over a yr. I’ve moved to Standard Chartered *2019-08-18, version 5.5.4* KCB is expecting us to get a second Android phone for the mobile app. ### 1/5 — MRK *2019-08-15, version 5.5.4* Please do make this up work on iOS. KCB can do better than this. ### 1/5 — Don’t bother *2019-05-23, version 5.5.4* Doesn’t work for iPhone and has not been updated for over 1 year. It’s 2019! Wake up and fix your app ### 1/5 — Not working *2019-04-26, version 5.5.4* Stop working for almost one year now. Any chance of reviving it? ### 1/5 — JC Patel *2019-04-10, version 5.5.4* KCB Online from my iPhone and iPad used to work fine a few months ago but not any more. I was told that it does not now work on IOS like iPhone X. It is very annoying, to say the least. Please, please fix the issue at your end asap. ### 1/5 — Doesn't work on IOS *2019-01-22, version 5.5.4* When are you gonna make a version that actually works for iPhone? ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work on iPhone *2024-05-08, version 10.1* Doesn’t work on iPhone ### 1/5 — Unable to activate *2023-12-22, version 9.9* Useless app! Impossible to activate ### 1/5 — A Waste *2023-01-05, version 9.0* Not able to activate it on my iphone. ### 1/5 — For those complaining,try kcb iBank,it’s 100% efficient 🤗🤗 *2022-08-24, version 8.6* Gj ### 1/5 — Cant activate app *2022-06-27, version 8.6* To activate the app, I need to dial *522# and select number 9 (my account), then select activate app which is supposed to give you a code. The problem is, I cannot find the option under my account to activate app, its simply not there. Please advise as to how I will activate this app, because it is very useless right now. ### 1/5 — Dysfunctional App *2022-06-09, version 8.6* Been banking with KCB for quite sometime, newest update renders the app unusable. Issues accessing ‘account’ section with constant error statement: “An error occurred during processing your request. Please try again”. Once accessed (after 5 or more tries) the same error message pops up when accessing statements, or statement section is not displayed at all. Values are sometimes incorrect (money in the account, but a value of 0 is displayed). ### 1/5 — App not working *2022-03-31, version 8.5* It is impossible to activate the app on iphone. The USSD option given to activate account doesn’t exist. ### 1/5 — Awful Application *2021-08-03, version 8.2* Awful app services and and the worst customer service experience especially for iPhone users who have to go through an extra process to access the app, ### 1/5 — Mobile banking KCB Kenya *2021-04-22, version 8.0* This app is brilliant when it works. It is however the most inconvenient app when it fails to work. They should fix the activation issue. ### 1/5 — Terrible! *2021-04-19, version 8.0* Terrible support. Such a shame that such a big bank cannot seem to get something as simple as an app to work. ## Most praised reviews (3 highest-rated) ### 4/5 — Good app but... *2016-01-07, version 2.2* Updated app crashes on start up ### 2/5 — Unable to activate *2018-05-24, version 5.5.4* When it works, it is convenient and saves time. You need to fix the activation issue which has carried on for several weeks. ### 2/5 — Not updated to all features *2017-12-25, version 5.5.3* Please include PesaLink in app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-31.*