# kcuts Go — user reviews > 73 indexed App Store user reviews of kcuts Go by KC Group Pte Ltd, rated 2.20/5 from 17 ratings. - Source: https://appshunter.io/ios/app/kcuts-go/id1576844067/reviews - App overview in markdown: https://appshunter.io/ios/app/kcuts-go/id1576844067.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 12 ## Newest reviews (14 of 73) ### 3/5 — Haircut in Kcuts China Town *2026-07-08, version 1.8.12* The haircut was quite good, but there are a lot of improvement areas for the app. The card storing feature is not as good as expected. When a card is stored, there is no indication of completion. ### 2/5 — please wait for at least a minute *2025-12-14, version 1.8.10* made my way over to the shop when i was next in line, on the way the stylist had called for my number, seeing as I was not there, my queue was skipped and sent to the back of the queue. I understand the need for efficiency but what is the point of the app if I have to still physically wait at the store? ### 5/5 — Seamless haircut process? *2025-05-28, version 1.8.8* Was asked to leave a review during my visit to get a haircut. Hope this helps others, but I’d prefer more time before forming a real opinion. Oh, I meant to say it's nice, got a haircut @ Seletar Mall. ### 5/5 — User friendly and easy to use *2025-05-12, version 1.8.8* The app is quite straight forward and easy to use. The service at Seletar Mall is also top notch. ### 5/5 — Waterway point staff *2025-04-26, version 1.8.7* Send my 2 of my kids at wwp outlet.. By far the best service of all outlet.. very friendly and gentle towards my children unlike other outlets.. hope other outlets can improve their customer service in future. ### 5/5 — App review *2025-04-17, version 1.8.6* App is good payment is smooth was able to pay and services are quick too ### 5/5 — Fei *2025-04-16, version 1.8.6* It's good to pay online ### 5/5 — Stylists are friendly and professional *2025-04-11, version 1.8.6* Stylists are very friendly and professional. My kids are always very happy to come here and cut hair. :) wonderful service! ### 5/5 — Nex outlet *2025-04-10, version 1.8.6* Good service ### 4/5 — App purchase ticket *2025-04-09, version 1.8.6* Would think this more convenient for those people using app and can let us know the queuing situation. But it may not be friendly for elderly that so well versed on technology. ### 5/5 — great service *2025-04-05, version 1.8.6* i have been cutting my hair at coronation plaza for the past year and i have always left satisfied. all the barbers here are great but auntie Moon Kan in particular is really friendly! highly recommend! ### 5/5 — Haircut *2025-04-05, version 1.8.6* Very good and patient. ### 5/5 — Fast and quality haircut *2025-04-03* I am satisfied with the service delivered by the kcuts. And the app is very easy to use. ### 5/5 — Very convenient app *2025-04-01, version 1.8.6* Good initiative by Kcuts, allows me to see the queue and buy tickets in advance so I don't have to wait once I reach. Haven't encountered any issues with the app as of yet. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app! Beware! *2026-02-22* The app is useless. It doesn’t refresh itself. I went from No. 2 in queue to I have missed my queue in an instant. And then they automatically make you wait behind 3 others when you’re stranding at the shop! Ridiculous. They’ve lost my business forever. Don’t use the app, let this chain die. ### 1/5 — Poor customer experience *2026-01-01, version 1.8.10* The first time I had the service from them i was so disappointed to their work, the cut was not clean, not symmetrical, not even followed what I asked (because they want to finish in 10mins) i gave another chance as a benefit of the doubt. So I booked again. The app gave me queue number they I thought it’s gonna take long but then when I checked I already missed my queue like i didn’t even went out. On few secs missed the queue already? So it’s okay it was resolved. But then i showed the stylist the cut I want. She decided again without my consent! Now I looked stupid on what she did to me. I need to wait for more day to get this fixed in other salon. Coz Kcuts is really unprofessional and really not good in this. I hate your service! ### 1/5 — Unreliable *2025-12-31* App fails to load. Had to pay in cash after wasting time trying to use the app ### 1/5 — PDPA Privacy Concern *2025-12-13, version 1.8.10* Just downloaded the app because the in-store machines have been deactivated - but customers are forced to register, provide email, phone number, even Date of Birth just for a haircut, as customers can’t opt out, and neither is there a guest mode to purchase a ticket. Pretty sure this contravenes our PDPA guidelines - as those required personal details are not essential in order to provide a haircut. Not going to give up my private data for a haircut. ### 1/5 — Beyond Rubbish App, Still Completely Useless After Months and Months and Months *2025-09-28, version 1.8.8* Credit card payments systematically fail. Completely rubbish app, beyond fail. Might as well not have bothered to develop it. I see you have also quietly put back all the cash machines. Some apps need to be buried at the bottom of a volcano of a different planet in another universe. This is one of them. ### 1/5 — Useless *2025-09-11, version 1.8.8* Rubbish, phone OTP not working, use google to sign in but still ask for phone OTP ### 1/5 — Glitchy and Scummy App *2025-03-02, version 1.8.5* Tried buying 2 tickets from the app, however there was an error as the app did not purchase the tickets. I then decided to retry my purchase, which led to 4 tickets appearing in my phone. This glitchy app and terrible UI would not be as much of a problem if not for the fact that tickets cannot be refunded. Instead I had to pay $6 for an “Inconvenience Fee” (ironic considering the app was the problem) to postpone the usage of the tickets for 30 days. This can at best be described as a deliberate scummy attempt at sucking as much money from the customer as possible through sleazy practices and a glitchy app. This app not only inconveniences the customers, but also their own hair stylists as they have to deal with the app on top of cutting hair. I am beyond disgusted and disappointed. Do NOT recommend this app at all. ### 1/5 — Dishonest company *2025-02-14, version 1.8.2* App doesn’t work properly and personal is not trained to follow processes publicly announced by the company. Paid for the haircut in advance. When my queue number came as per system, hairdresser decided to give priority to someone who missed the queue. Finally did not have time to wait and left. Company is dishonest to reject refund of the fees taken for the service not provided because of company fault ### 1/5 — Horrible app *2024-03-23, version 1.4.4* There is no notification on next in line, but the notification that says that you missed the Que came in. Outlet staff completely incompetent as well to address the issue. Previously the app flow is so poor it charges me twice for the express que and after a year I have not received any refund. When switching to an app base please do not inconvenience your customer with poor usability. There are plenty of other fuzz free express haircut here in Singapore. ### 1/5 — Bad attitude *2024-01-03, version 1.4.0* After the downloading an update, the app began to hang each time I opened it. So I deleted it and redownloaded it and still the same. I even took a video screen grab of what went on and kindly sent to the feedback. You know what they told me, oh your phone is old, your app version is old, you’re not in Singapore etc etc. excuse me? What good is it to be nice and make sure these things work if they’re just going to be condescending and rude? (Also please read all your bad reviews here- and fix the app) ## Most praised reviews (10 highest-rated) ### 5/5 — 417 *2026-02-02, version 1.8.11* Good ### 5/5 — Friendly stylist and easy to use app *2025-12-03, version 1.8.10* Visited kcuts 417 Fernvale Link. Payment and booking thru the app was a breeze. Agnes, the stylist, was friendly and professional. I was satisfied with my cut! Quick and easy. Highly recommended. ### 5/5 — Fast & easy *2025-10-07, version 1.8.9* Purchased everything from the app even before reaching the store. Fast & easy transaction ### 5/5 — Very convenient to use app! *2025-08-22, version 1.8.8* Seletar Mall ### 5/5 — app *2025-07-15, version 1.8.8* app good to use，seletar mall ### 5/5 — Quick and easy *2025-07-02, version 1.8.8* With this app it makes my experience even better. The interface is easy to use ### 5/5 — Good and *2025-06-21* Friendly staff at seletar mall ### 5/5 — NUH kcut *2025-06-16, version 1.8.8* Very friendly easy app, hair cut by Pam, very good and quick cutting ### 5/5 — Application Use *2025-06-07, version 1.8.8* The application is easier to use and convenient for users to book appointments. The staff in Seletar Mall have always been friendly and helpful to best advise customers! Great Job! ### 5/5 — Northshore Plaza *2025-06-02, version 1.8.8* Lillian Lean very friendly and good service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*