# Keap Mobile — user reviews > 130 indexed App Store user reviews of Keap Mobile by Infusionsoft, rated 4.40/5 from 1,824 ratings. - Source: https://appshunter.io/ios/app/keap-mobile/id1421097870/reviews - App overview in markdown: https://appshunter.io/ios/app/keap-mobile/id1421097870.md - Rating breakdown: 5★ 1,376 · 4★ 141 · 3★ 86 · 2★ 54 · 1★ 167 ## What do users think of Keap Mobile? Overall sentiment: negative **Pros** - 🚀 Powerful CRM features - 👍 Sleek and intuitive app design - 💡 Helpful for organizing business - 🔒 Secure and reliable **Cons** - 🐛 Frequent crashes and freezes - 🔍 Limited functionality compared to desktop version - 🔋 Drains battery quickly - 🤔 Confusing login/account setup process **Commonly reported bugs** - Contacts not syncing properly - Text messaging issues and unreliable notifications - Overlapping UI elements and unresponsive buttons **Most requested features** - Ability to port existing phone numbers - More customization options - Improved calendar and scheduling features - Better email integration ## Newest reviews (18 of 130) ### 2/5 — Too many issues *2026-06-02, version 3.0.2* Can’t send auto text messages from a normal phone number! ### 2/5 — Terrible Quality Test with every change *2025-11-25* It is hard to understand that when a change is made, basic functionality is affected. This week two events: a) Not be able to call back a contact using the mobile app, the call drops after a recording saying “An application error ocurred” b) Keap mobile update overlap icons and it is imposible to dial a number. These are only examples of this week. This year we have at least other two situations with the business line. One of them, not been able to add a phone number to the business line. Interesting, all these functionality was working before changes. Very frustrating! ### 1/5 — Card scan crash *2025-08-01, version 2.9.23* The app crashes when entering a sxanned card, and crushes the field ### 1/5 — Needs work *2025-05-29, version 2.9.23* It is very glitchy, difficult to maneuver anywhere, can’t access the menu once you’re in a sunscreen. The app is useless. I end up logging in thru the regular dashboard ### 2/5 — App is haphazard *2025-05-15, version 2.9.23* Mobile app doesn’t load all the time. When it does load, accessing profiles is slow and clunky. It logs out excessively which is very annoying when you’re on the road for sales. Half the time I end up using the browser to get anything done. The desktop version is much better. ### 1/5 — Not good *2025-05-07, version 2.9.19* I’m a huge fan of their desktop software which we have used for years as one of the back buns of our business. This app replaces a legacy app we were using previously. It has almost no capability to link customers to their order history, Which makes no sense for a CRM. Very poor. ### 1/5 — Impossible to cancel *2025-03-28, version 2.9.19* I’ve tried to cancel my subscription for two months to no avail. The requirement that I must speak with an agent in order to cancel + do so at least 10 days before the next renewal date has been devastating. I’ve been in hold for 46 minutes this time. And I’m still waiting. ### 1/5 — Frozen Again *2025-03-19, version 2.9.18* This is probably the worst app I’ve ever had. I used it on an iPhone 12 and it would freeze all the time. I thought my phone must be too old, but now I’m on an iPhone 16 and the app is just as bad. It isn’t intuitive. It does work reliably. It signs you out at random. It freezes multiple times every time I try to use it. It’s so bad it’s almost funny, except I actually need it to work. ### 1/5 — So difficult to cancel *2025-03-08, version 2.9.18* Keap may be pretty good but why do they make it so difficult to cancel. For $2000+ a year I should be able to cancel pretty easily. ### 1/5 — App doesnt work *2025-02-05, version 2.9.18* Wont allow to view or add tags. Completely worthless. To gave any CRM without a working mobile app is a joke. Have been reporting this issue for 4 months and no one in support even cares ### 1/5 — Just awful 😢 *2025-02-04, version 2.9.18* It saddens me to say, but this app is absolutely hopeless. As long time user of Keap/Infusionsoft it's painful to acknowledge that for years they just haven't got their act together. ### 1/5 — Annoying *2025-02-01, version 2.9.18* I kept getting calls even on the do not disturb setting, I completely deleted the app off of my phone and I’m still receiving calls. Very invasive. If anyone is considering using this system put it on a separate phone you can fully turn off when you’re not working or keep it to your computer. ### 1/5 — Lentissima APP *2024-11-24, version 2.9.17* Lentissima sarebbe anche molto utile ma è troppo troppo lenta a passare da una schermata all’altra. Nel momento in cui schiaccio un bottone posso prendere un caffè tranquillamente e dopo cinque minuti passa l’altra schermata ### 1/5 — Can only access contacts on Keap Mobile?!? *2024-09-25, version 2.9.16* Unless I’m missing an entire section of this app, the only it’s good for now is accessing contact info. Some of the features, specifically looking at orders, don’t appear to be available. Its currently pretty useless to me. I hope more features are added soon. ### 1/5 — Pathetic *2024-09-18* Doest work with Keap Max Classic. Contacts appear but no tasks show in the new app under task button or under the contact ### 1/5 — Doesn’t work *2024-09-11, version 2.9.16* 1. Calendaring doesn’t work 2. New features work for a month, then don’t work for a month, then break again 3. Support is great. They answer and try to be helpful, but development never solves the problem. 4. You can waste as much time as you want troubleshooting and reporting the problem over and over. Your wasted time is your problem. ### 1/5 — Very disappointed *2024-08-27, version 2.9.16* App is sub. Glitchy. Tasks don’t work. Call button in appointments is faulty. Useless ### 1/5 — Slow *2024-08-20, version 2.9.16* App is slow to load. Its bad! ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful since Thryv *2026-07-09, version 3.2.0* They really messed this up. ### 1/5 — Stay away *2026-06-04, version 3.0.2* Keap is not in the mobile business. This app crashes constantly and is virtually unusable. ### 1/5 — Major issues since Thryv acquisition *2026-06-03, version 3.0.2* Keap used to be amazing. Now it’s awful since the recent merger with Thryv. It’s unreliable and buggy. ### 1/5 — Continuously crashes after Thryve update *2026-04-20* This app was already so-so due to false advertising: it does not allow you to access the entire CRM. It did allow me to access text messaging and phone calls which is what I really needed, but broadcast and marketing have to be done from the website. Now Keap is using a new system called thrive for login. I'm not sure what the benefit of the consumer is, but I rarely can use the Keap app now. It mostly spins me in a do-loop circle between logging into Keap and logging into Thryve and then logging me out because my "session has ended" Until Keap fixes this the app is practically useless ### 1/5 — Buggy. Customer support has gotten far worse since keap was bought out. *2026-03-18, version 3.0.1* Not what it used to be. ### 1/5 — Inutile *2026-01-08, version 2.9.27* Non funziona, inutilizzabile ### 1/5 — Limited use *2025-09-27, version 2.9.25* Sadly I thought this was going to be a really great support for me but I can’t seem to see how to work the app. The buttons are not responsive so I can’t even add a contact. ### 1/5 — Kristin at the spruce goose *2025-09-26, version 2.9.25* I am CONSTANTLY asked to log in face recognition does not work I still have to enter my email and password It impedes my ability to work efficiently with my clients! Very unhappy ### 1/5 — Highly suspect *2025-09-11, version 2.9.25* Things have really gone downhill since they were acquired. I am sure there is a less expensive solution out there ### 1/5 — Horrible *2025-08-28, version 2.9.24* The most unreliable app you could use for a business. Hands down ## Most praised reviews (10 highest-rated) ### 5/5 — Outstanding *2025-07-18, version 2.9.23* Keap is an incredible CRM. ### 5/5 — Dumpster Fire *2025-06-12* It is difficult to explain how good the desktop software is, and how useless and poorly designed this app is. Rebuild this! We have organized a good part of our e-commerce business around this CRM. The app developers seem to have almost no idea how clients would like to use this. It has absolutely none of the functionality that makes the CRM wonderful. ### 5/5 — Keap *2024-01-13, version 2.9.12* I really enjoy the app, but sometimes there are are glitches. I wish there was more functionality between platforms of a desktop to the app and I think in time this will come to fruition. Keep updating and keep making improvements. ### 5/5 — Loving Keap *2023-12-26, version 2.9.12* Best CRM I have used thus far. The price is well worth it. They offer so many training courses and communication is by far the best. ### 5/5 — Great *2023-09-27, version 2.9.10* So far I’m enjoying the set up professionally. ### 5/5 — Avid Keap Desktop & Mobile App User - Feedback *2023-05-10, version 2.9.7* Love the product! Our business has utilized this CRM from inception through our first 3+ years. My feedback: Keep expanding & adding features to the app. In this day & age mobile apps are just as, and in many cases more important than the desktop versions of the same applications. Either way, we use both, love both, and our company, SOIL Inc, is an avid Keap user. Larkin Ison ### 5/5 — Great application for a small business *2022-12-05, version 2.9.3* As a small business owner, this application helps me manage my lead to customer cycle. it automates the process so that nothing slipped through the cracks. It pays for itself. ### 5/5 — Amazing App- Part of the Keap fan club *2022-08-13, version 2.9.2* This app and software in general has been great so far Helps to manage sales and marketing in the business and save time Plus you can automate and give propspects all the info they need Being able to keep on top of this from phone is super handy ### 5/5 — Support staff *2022-07-22, version 2.9.1* Great support at startup and learning about all the great features. ### 5/5 — Great App *2022-03-09, version 2.7.9* It actually makes it easier for me to keep track of clients and follow-up. I used to be horrible at following up but I’m a pro now, thanks to Keap. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*