# Keep Photos Secret — user reviews > 65 indexed App Store user reviews of Keep Photos Secret by Shrishail Rana, rated 4.70/5 from 487 ratings. - Source: https://appshunter.io/ios/app/keep-photos-secret/id1163147335/reviews - App overview in markdown: https://appshunter.io/ios/app/keep-photos-secret/id1163147335.md - Rating breakdown: 5★ 401 · 4★ 49 · 3★ 15 · 2★ 7 · 1★ 15 ## What do users think of Keep Photos Secret? Overall sentiment: mixed **Pros** - 🔒 Strong password protection and security features - 👍 User-friendly and simple interface - 🎯 Effective photo hiding and privacy functionality - ⚡ Fast and efficient performance - 💾 Good storage capacity for multiple photos and videos - 🎨 Clean and intuitive design **Cons** - 🐛 Password reset email functionality broken - 😞 Data loss when switching phones - ❌ No customer support or contact options - 🔓 Security vulnerability via iTunes/computer access - ⚠️ Unreliable import process - 🖼️ Slow thumbnail loading and display issues - 🚫 App crashes and won't open files - 📱 Limited backup and recovery options **Commonly reported bugs** - Forgot password email never arrives - Password reset PIN email not received - Photos disappear after app deletion or phone switch - App crashes on startup - Import process fails intermittently - Thumbnails display at low resolution or as placeholders - Videos play without sound - GIFs do not play - Sensitive photos flash on screen before lock screen appears - Picture arrangement feature non-functional - App won't open locked files **Most requested features** - Password recovery system that actually works - Cloud backup and sync functionality - Ability to delete or manage Photos album folder - Picture arrangement and organization tools - GIF and Live Photo support - Video looping and audio playback - Customer support contact method - Data migration tool for phone transfers - Larger app label display ## Newest reviews (11 of 65) ### 4/5 — Great App!! *2024-08-07* Love this app. Easy access to all my albums. Great app to store my photos. Thank you to the developer. ### 2/5 — Forgot my password *2023-03-03* Forgot my password many months ago. Hit the button “Forgot Password” and still haven’t received an email how to reset password. ### 2/5 — Reset *2023-02-08, version 2.1* Keep trying to reset pin but never receive an email from app ### 3/5 — Password recovery *2022-11-02* The app would be good but I’ve forgotten my password for one of my locked files and there doesn’t seem to be a way to recover it!! It says it will send a password reset to your email account but never does! ### 4/5 — Good but... *2019-05-24* Amazing app, needs the ability to delete the “Photos album” folder, The app label also annoys me because it’s too large to fit and it looks messy. ### 4/5 — Does not work with iPhone XS max *2019-03-19* Needs upgrade urgent it does not work with iPhone XS max It simply does not open ### 2/5 — A little upset *2018-12-09* It worked just fine...... For a while. Idk what the problem is was but, one day my pictures just disappeared & have yet to reappear!! I just hope they haven't gone anywhere they shouldn't. ### 4/5 — great app *2018-12-08, version 1.4* great app, but my one gripe is i can’t move or arrange my pictures. the option is there, but it doesn’t work. ### 2/5 — Buggy and No Support Service *2017-12-30* I want to like this software because the interface is simple and user-friendly. However, many photos from my library will simply not import. Help files are limited and there is no email support. If a bad review is the only means to contact this company then here it is. ### 3/5 — Import Process Only Works Part of the Time *2017-12-24* Let me say that when this app works it’s fine but I have two problems. 1) The import process works only part of the time 2) I haven’t been able to work out if there is a backup of the photo library. Not sure where my photos will go if the phone goes down Looking forward to some fixes and answers. ### 5/5 — Safe *2017-10-23* This is a great app , people will normally now the first passcode, but the passcode on the app to secure the photos is really safe. ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst App *2025-04-23* Worst App..Can’t even recover the forgot password..No Customer app …waste of time **Developer response:** Dear User, We apologize for the inconvenience you experienced. We would need to speak with you to better understand the problem you encountered. Please contact us at support@systweak.com so we can help resolve this issue. Regards Systweak Software ### 1/5 — Lost photos *2023-09-24, version 2.1* This app was great until I got a new phone and lost all my photos when I switched. No way to contact them to get help. Super bummed. ### 1/5 — Lost photos *2023-02-03, version 2.1* This app was great until I got a new phone and lost all my photos when I switched. No way to contact them to get help. Super bummed. ### 1/5 — What I do I do *2022-05-22, version 2.1* I deleted the app years ago for a old girlfriend and now I can’t see anything I saved before ### 1/5 — I got a new phone and lost everything *2020-10-07* Every thing came across my cloud and when I opened this app I lost everything in it I had saved for years. I have looked on here to contact support directly, because in QA does not address this type of problems. There is no way listed to contact support with my problem. So, frustrated with this! ### 1/5 — Check out SageGroup Software for better *2019-11-20* Don’t bother with this trouble. Check out SageGroup software applications today for serious solutions on your next problem!! Don’t wanna support what happened in Myanmar? Support SageGroup Cloud accounts that went down because of the Indian Government Blackout that dehumanized more than we would know. but hey, like wearing underwear that was made because of Indians raping Muslim women? THEN BUY THIS APPLICATION. Why did that happen in Myanmar? Why can’t we just put the nuclear missile down? And why did I make such a poor choice. ### 1/5 — Delete or lost photos *2019-10-17* I purchased a new iPhone recently and transferred all my apps , upon starting my new phone your app would just shut down and now once re downloaded it has erased all my photos and there is no option to contact your company to possibly recover them . ### 1/5 — Not secure *2018-11-06, version 1.4* If your only concern is keeping people on your phone out then this works. But if you plug it into a computer all the photos can be found via iTunes and opened without password ### 1/5 — problem *2018-07-07, version 1.4* the app wont work for like 4 months. it wont open my files . its shows the download button but nothing happens. please check the programm ### 1/5 — AVOID THIS APP *2017-03-14, version 1.3* This app doesn't work. If you forget your passcode it will not send an email to the address you enter and you will lose your pics. Avoid this app. No support, not useful. ## Most praised reviews (10 highest-rated) ### 5/5 — Safety feature 👍🏻 *2020-09-17* I am in love with the safety feature ### 5/5 — Nice app *2020-09-10* This app is improved after the update and now all my photos are scanned very well. Also, The safety feature is very much appreciating. ### 5/5 — Keep photos secret very good Josh3DX *2020-01-09, version 1.7* Keep photos secret ### 5/5 — Recovery *2019-04-18, version 1.5* Hi Hello I deleted the app and deleted all my photos How can I get my photos back in. Help guide ### 5/5 — Great app *2018-11-04* This app works as designed, easy to use with no glitches,thanks ### 5/5 — Efficient and reliable! *2018-09-04* I’ve had this app for years. It is perfectly built and is legit brilliant. Thanks for always staying on top of your game and keeping this app the best in the market ### 5/5 — This is a great app *2018-08-30, version 1.4* I have nothing bad to say about this app It is great ### 5/5 — Great *2018-06-22, version 1.4* Great ### 5/5 — Works good for me *2018-06-02* If you’re a person like me who have that wild side this app is needed to lock those freaky pics n vidz from nosey eyes..I jus hope they never stop updating the app n then I won’t be able to get pics back ### 5/5 — Great App :) *2018-04-21* Simple and nice app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*