# Keepsake Frames — user reviews > 875 indexed App Store user reviews of Keepsake Frames by Keepsake Inc., rated 4.90/5 from 74,040 ratings. - Source: https://appshunter.io/ios/app/keepsake-frames/id1034170018/reviews - App overview in markdown: https://appshunter.io/ios/app/keepsake-frames/id1034170018.md - Rating breakdown: 5★ 70,072 · 4★ 3,308 · 3★ 415 · 2★ 79 · 1★ 166 ## What do users think of Keepsake Frames? Overall sentiment: positive **Pros** - 👍 Easy to use app - 🚀 Quick delivery - 💯 Excellent quality - 🎨 Wide selection of frames - 🤝 Great customer service - 🇺🇸 Made in the USA - 📸 Captures memories well - 🎁 Great gift option **Cons** - 🔍 Limited frame color options - 💰 Slightly higher prices - 🐛 Occasional quality issues with prints **Commonly reported bugs** - Incorrect photo sizing in some frames - Damaged frames upon delivery **Most requested features** - Ability to edit text on collage frames - Option to store multiple shipping addresses - Ability to change frame on reorder ## Newest reviews (20 of 875) ### 2/5 — Difficulty *2026-08-20, version 8.8.1* Very difficult to write a note with this gift. I had four attempts to write a note and each time I clicked “done” The message would disappear. Disappointing. ### 5/5 — Pretty cool *2026-08-16, version 8.8.1* I was looking for a sentimental gift for my bff who just lost her cat. I found the perfect frame but how nice can a digital photo come out? Apparently fantastic! I was shocked with the quality and will be ordering more gifts for family and friends from here soon. Love huge amount of options too! Thank you!! ### 5/5 — Foursome *2026-08-15, version 8.8.1* Fair, prompt, professional. Very pleased what they did with my important family photo. ### 5/5 — Love! *2026-08-15, version 8.8.1* I’ve been using this app for years and I love it! Never have I gotten anything less than amazing. Frames are quality, the photos come out as shown and I cannot say enough about the packaging and care taken to keep the product safe during shipping. ### 5/5 — Picture Framing Made Easy. *2026-08-14, version 8.8.1* This was my first time using Keepsake Frames. I was very pleasantly surprised by the quality of their product. It was an outstandingly awesome picture frame that I received. Thanks for all you do. ### 5/5 — Great Quality Service *2026-08-14, version 8.8.1* Used them a couple of times and the quality of work is the best. They have great customers service and go above and beyond to make the customer to feel valued. I’m placing another order as I’m writing this review. I Definitely recommend this KeepSake 😊 ### 5/5 — Memories *2026-08-12, version 8.8.1* Love keepsake so much!!! ### 4/5 — Framed phone photo *2026-08-09, version 8.8.1* Definitely a 5 star company. I have had 2 phone photos cropped and framed beautifully with many choices for the frame size, color and photo border. I highly recommend their service and will continue to be a customer. ### 5/5 — I love this company!!! *2026-08-05, version 8.8.1* Simply beautiful results! Framing, picture quality was perfect! Speedy delivery! Will definitely use them again… ### 5/5 — Best Frames *2026-08-04, version 8.8.1* I would not look any further when framing pictures. The packaging is the best quality. Multiple ways to hang with hardware. GREAT STUFF!!! ### 5/5 — Great Company! *2026-08-02, version 8.8.1* Fast delivery and they did a great job on the photo and framing! ### 5/5 — Quick & easy! *2026-08-02, version 8.8.1* The family pic that we had framed turned out so nice! Exactly as featured on the website. And best part, very quick turnaround!! ### 5/5 — Love my new picture! *2026-08-02, version 8.8.1* Great framing and fun and helpful to be able to preview my picture in the selection of frames and colors! I would highly recommend ### 5/5 — Customer Service *2026-08-02, version 8.8.1* EXCEPTIONAL HIGH TOUCH CUSTOMER SERVICE👍😎 ### 5/5 — Very happy *2026-08-01, version 8.8.1* I am very pleased and will hang the pictures in my new home when I move in! ### 5/5 — Quality *2026-08-01, version 8.8.1* I’ve already ordered several pictures through the app love the quality, pictures and frames. Just ordered picture for my boyfriend of his mother who just passed. He’s going to love it. Looking forward to getting them ### 5/5 — Couldn’t Be Easier! *2026-07-31, version 8.8.1* I’m no computer whiz, but I was able to do this in a snap. Had the photo, picked the frame, tweaked the layout a smidge and presto! It was done. Delivery was quick and the quality was excellent. I’ll definitely use Keepsake again in the future. ### 5/5 — Spectacular *2026-07-31, version 8.8.1* So happy. Beautifully done, now I can display my beautiful travel photos from around the Globe! ### 5/5 — Could Not Be Happier! *2026-07-30, version 8.8.1* Service is incredible! Extremely easy to order,super fast delivery! Now I have “My Boys” back with me. (My two bully breed dogs 🦮🐶🦮🐶). And the quality is outstanding as well….I will be a repeat customer for sure‼️ ### 5/5 — Always perfect! *2026-07-30, version 8.8.1* Every time it’s flawless! ## Most critical reviews (10 lowest-rated) ### 1/5 — The app and frames are great *2026-04-29, version 8.7.6* The photos look nice, but they are printed on poor quality paper. The paper wrinkles after a few months. On some of my framed photos you can’t tell until you look close, but on some it’s very noticeable from a distance. You get what you pay for…these are not worth the discount from what you would get going with real prints and getting them framed elsewhere. ### 1/5 — Poor Customer Service *2025-10-06, version 8.5.0* I was excited to quickly move photos on my phone to a more tangible position on my walls. One of the pictures was cropped crooked and when framed was crooked with the backing showing in the edges and corners. When I wrote the company they told me they sent pictures of how it would look in the frame and it was framed exactly the way it was pictured. Who would hang a picture crooked in the frame? They have no quality expertise to prevent poor framing outcomes. ### 1/5 — Collage feature very difficult to use! *2025-06-26, version 8.2.0* The collage feature is soooo hard to use. You can’t rearrange pics w/o starting over every time. App gives you NO clue as to what pic will end up where in the frame. Please please fix this. ### 1/5 — Was good *2025-06-08, version 7.9.0* I invested a lot of money in creating a gallery wall and when I went to add more photos, they no longer offered the same gold framing. Just charge me more and if you say you’re “working on getting a replacement” for six months, that’s not acceptable. ### 1/5 — I don’t want this app. *2025-05-12, version 7.8.0* I used their website in the past to order photos and it was perfectly adequate. I don’t know why they make you download an App now. Adds extra steps, takes up memory on my phone, and reduces my privacy and security. Website was just fine. This is so annoying. Also, a glitch: for some reason it kept saying my email wasn’t valid at checkout. I had to restart the process multiple times. Closed the app and started again, that time it recognized my email as valid and allowed me to proceed. ### 1/5 — wow was that bad!!! *2024-04-16, version 7.3.6* Had it open for all of two minutes before i deleted it permanently. Absolutley useless app, i dont know how anyone could enjoy this ### 1/5 — Absolutely Liars, poor designers and scam artist *2023-04-17* I went to order new frames for our pictures and when I checked out, I noticed that there were several pictures that we didn’t want in the in the choices that we wanted to frame. I immediately contacted support. It’s only a few minutes after I placed an order to let them know that these pictures were not to be included in my order. They wrote back and said that it’s impossible to remove those photos from the order because the custom frames already being built, which is a lie how can you strains be built only a few minutes after I order the frames. The pictures that we didn’t want in frames came out terrible they have very small pictures and all of the background white of the frames that looks stupid. These pictures are way too small for the background that they chose to put them in and they refuse to give me a refund I would not use this company again if my life depended upon it and they are 100% liars and it should be removed from Apple because they are terrible liar and Rick ### 1/5 — Go Elsewhere! *2023-02-07, version 6.8.2* I saw commercials for keepsake and figured I’d give it a shot—big mistake. First, the picture quality was extremely poor. I wanted to get a medium sized frame but was essentially told that in order to get good picture quality I would need to order a small. Okay, no big deal, right? Wrong! The picture quality on the small sized canvas was atrocious. The photo was blurry and splotchy. If keepsake just informed that my photo could not be produced at a good quality, I would have had no qualms. However, they gave the impression that my photo (on a small canvas) would be high quality. Unfortunately, it was not. Second, I ordered a walnut frame. Well, upon delivery the frame had a sliver wood half hanging off on one of the edges. Additionally, the wood felt hollow and very cheap. For $50 and a very small frame, this was very disappointing as well. Will not be using this app again. If your standards are remotely high, I suggest finding an alternative place. ### 1/5 — Don’t waste your money! *2021-02-27, version 5.8.5* I was excited to use their product. I sent in two pictures as a test run. I’m glad I did. Of the two pictures, one came back as my photo in a frame that anyone could find in a local discount store for $1.99 and this was the better of the two. The second picture looked great in the email they sent me of what the finished product would look like, but that is certainly not what I received. What came in the mail was a picture that looked like it had been enlarged to fit the side of a house. Then placed on that house. Then they took a picture of that to frame, and before you ask, it was for a 5x7 picture taken with an I-phone 11 so there would have been no issue with pixels. It was blurry and out of focused and to top it off, the picture that was eventually framed cut off half of the head of one of the two subjects in the picture as well as being framed in the $1.99 special, hand crafted frame. ### 1/5 — Not Great *2020-12-22, version 5.8.3* It was a bit expensive, the frame is plastic and the mat was cut and installed crooked. If it was cheap I wouldn’t have complained. ## Most praised reviews (10 highest-rated) ### 5/5 — Great product. *2026-08-25, version 8.8.1* Very happy with my framed print. Keepsake Frames did an excellent job. The turn around time from placing my order to delivery was quick and I loved the look of the final product. I'll be doing business with them in the future. ### 5/5 — Great app *2026-08-25, version 8.8.2* Very easy to assemble a picture and frame . ### 5/5 — Love this company ! *2026-08-24, version 8.8.2* I have a whole wall In my house with pictures all framed by keepsake. Everyone is beautifully framed. ### 5/5 — Image *2026-08-23, version 8.8.2* I love the high quality frames, prompt design and delivery ### 5/5 — Great service *2026-08-23, version 8.8.2* I’ve ordered multiple prints for gifts and have always been pleased and impressed with the speed at which they’re sent and the quality. ### 5/5 — For Those Treasured Moments *2026-08-22, version 8.8.2* I love when captured moments are framed. I have purchase several types over the years and never disappointed ### 5/5 — Great picture! *2026-08-17, version 8.8.1* I loved the picture of my grandchildren that I ordered! ### 5/5 — Great ! *2026-08-17, version 8.8.1* First time I ever used this app and I was very impressed with how easy it is to complete a purchase. Customer service was excellent. I decided to try to change the color of the frame after I placed the order and contacted them. They got back to me right away and suggested a color. Also, I ordered a large frame and they said because of the picture it would look better on a middle size frame. I was surprised because they gave up some money by crediting me the difference. Very amazing ### 5/5 — Keepsake Frames is a Keeper *2026-08-17, version 8.8.1* Everything about my first time ordering from Keepsake was first rate. My brother and sister LOVE their framed photo. I look forward to doing business with Keepsake Frames again. Thank you! ### 5/5 — BTS CONCERT PHOTO *2026-08-17, version 8.8.1* I created a large BTS concert framed photo from an iPhone pic I took at the recent NJ BTS concert. It’s so professional looking someone thought it was official merch from the concert! You will not be disappointed in Keepsake Frames’ quality & delivery turnaround. I’ve used the service for a variety of framed photos and they’ve come out GREAT! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*