# KeepSolid SmartDNS — user reviews > 99 indexed App Store user reviews of KeepSolid SmartDNS by KeepSolid Inc., rated 4.40/5 from 417 ratings. - Source: https://appshunter.io/ios/app/keepsolid-smartdns/id1475622766/reviews - App overview in markdown: https://appshunter.io/ios/app/keepsolid-smartdns/id1475622766.md - Rating breakdown: 5★ 310 · 4★ 38 · 3★ 16 · 2★ 12 · 1★ 41 ## What do users think of KeepSolid SmartDNS? Overall sentiment: negative **Pros** - 🚀 Fast and smooth performance - 👍 Easy to use - 🔒 Secure and private - 💡 Helpful for bypassing restrictions **Cons** - 🐛 Inconsistent connectivity and frequent disconnections - 🔍 Limited server options - 💰 Subscription issues and billing problems - 🤖 Poor customer support and lack of responsiveness **Commonly reported bugs** - App crashes and freezes - Inability to change IP address - Streaming services detection and blocking - Subscription and billing problems **Most requested features** - More server locations and IP address options - Improved stability and reliability - Easier IP address update process - Better integration with streaming services ## Newest reviews (15 of 99) ### 4/5 — Updated version *2026-07-04* Kindly release new updated version for users. We are waiting from long time ### 3/5 — Dns problem in ios *2026-05-29* This was best dns for gaming but from last 5 day or after the latest version this dns is not working in games please fix this . ### 1/5 — I Can’t use *2025-09-20* I cant use properly this is connecting and disconnecting again and again they lost connection many time **Developer response:** We sincerely apologize for the inconvenience you are experiencing. Please contact us at support@keepsolid.com, and we will do our best to resolve your issue. ### 1/5 — Download *2025-06-20* Not able to download this vpn I have good Wi-Fi connection but still for 25mb taking more than 1 hour still not downloaded **Developer response:** We apologize for the inconvenience you’ve experienced. Please note that this is the SmartDNS service, not the VPN. If you are experiencing any issues with downloading the VPN Unlimited app, feel free to contact us at support@keepsolid.com — we’ll be happy to assist you. ### 1/5 — No update and Not working Alliance broadband network *2025-04-01* No update and Not working Alliance broadband network **Developer response:** Thank you for your review. If SmartDNS is not working on Alliance Broadband network, please contact our support team — we’ll help you resolve the issue: support@keepsolid.com ### 3/5 — Not free *2024-12-05* At least give some time for free to check how it works **Developer response:** We offer a 7-day trial to all new users. So, you can test our service to see if it's suitable for you and satisfies all your needs before you decide to make a purchase. In order to get a free trial you just need to create an account and download the application. You can create your account here: https://id.keepsolid.com/signup. All download links can be found here: https://www.keepsolid.com/smartdns/downloads ### 2/5 — Not working properly *2024-12-03* This app isn’t working properly when I use it (game) **Developer response:** Sorry to hear you've faced any issues using our service. Please, provide more info to support@keepsolid.com and we will take a closer look to help. ### 2/5 — unable to use while in mobile data. *2024-09-29* it’s not working with mobile data **Developer response:** We need to take a closer look to help. Please, provide more details to support@keepsolid.com and we will go from there. ### 1/5 — Stupidity to spend on this vpn *2024-09-22* I paid for 1 month subscription and still I can’t use it **Developer response:** If you're not seeing your subscription in the app you might be using a guest mode. Be sure to re-login to the app with your account and re-check the subscription. Should the issue persist - let us know via support@keepsolid.com so we could take a closer look to help. ### 1/5 — Keep restarting *2024-03-04, version 1.12.6* On iPhone it keep restarting on data but not on WiFi please fix. ### 1/5 — This service does not work *2023-09-19* This app should be taken down from the App Store and everyone should be issued a refund. This service does not work. Their own support staff has knowledged this problem and don’t have a fix date for this. It has been over 2 months and this app still doesn’t work. **Developer response:** That is not the experience we want you to be having, so we'd like to take a closer look. Please, provide more info to support@keepsolid.com and we will go from there. ### 1/5 — Stopped working *2023-09-01, version 1.12.6* Was brilliant worked very well for 9 months into a 3 year subscription to the service. Now can’t stream the services I want and which they advertise you can. Logged several support tickets starting 3 months ago and it hasn’t been resolved. I’m just advised I need to wait. Poor service and experience all around ### 1/5 — Getting worse *2023-04-10, version 1.12.6* KeepSolid used to offer great products at reasonable prices. After using their smart DNS and VPN for several years, their connections and ability to stream shows from other countries has declined drastically. Free services from other companies now outshines them. Their customer support has sadly gone the same way. ### 1/5 — Constantly Restoring Purchase *2022-11-17, version 1.12.3* Why does it not automatically log me in and I have to constantly restore the purchase? ### 4/5 — Great app. *2022-11-01, version 1.12.6* I like how you can pick the right server for you, also easy to use the nice app ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-05-23* Not working in my I pad 8 gen and I use for playing bgmi extra time but not working…. ### 1/5 — My payment is gone *2026-05-22* My payment is gone I can still receive the reward. I purchased the premium, but is still work not working. ### 1/5 — Not working *2026-05-22* Not working after subscription ### 1/5 — Selling your Privacy *2026-04-15, version 1.12.3* This belongs to a bundle of Apps that somehow made it through Apple security, that are 100% scam and spyware. The entire suite, which includes a password tool, a DNS tool, a VPN tool have been proven to be privacy scams and all it takes is one Google the name with “scam”. Please get this off the App Store. ### 1/5 — App not working properly *2026-03-25* I used this vpn for game, few day ago it’s working nicely but after few days it’s not working , then I purchased premium but still not working properly ### 1/5 — A Simple Man *2026-03-18, version 1.12.6* This app does not consistently work. Customer service responds in unhelpful ways. Do NOT purchase this app. Keep solids VPN app works but that. ### 1/5 — Complain *2026-01-21* I purchase subscription but it didn’t work in 7 days trial it does work but now it doesn’t work ### 1/5 — Not working properly *2026-01-18* Help me it don’t get use in game while connecting with my wifi ### 1/5 — After using it i m not able to use wifi *2025-11-18* Wifi is not working niw ### 1/5 — Eww *2025-10-30* At least improve for free users! Too much greedy developers ## Most praised reviews (10 highest-rated) ### 5/5 — Please fix the problem *2026-05-25* This dns new version not run fir gaming please fix this ### 5/5 — Please make it free with no ads forever *2026-01-08* Go ### 5/5 — Bgmi conquer *2025-06-02* Thank u so much 🫶 ### 5/5 — The only *2025-05-27* The only ### 5/5 — Game *2025-05-20* Is it safe for bgmi anyone please tell me? ### 5/5 — Works great *2022-10-31, version 1.12.6* It's fantastic to solve block communicate ### 5/5 — Excellent *2022-10-30, version 1.12.6* It works the internet very faster I like the SmartDNS application so good ? ### 5/5 — Five Star *2022-10-13* This app is amazing. I'm experiencing issues that hackers are tampering with my DNS settings and disrupting my wifi. After using this application, I've had no issues accessing the internet through my firewall. I was capable of using this app as well as my firewall however now I am unable to. I'm having a hacker issue and I'm not sure if this is due to your application since it occurred prior to your update. Keep up the great work! I love the way you make it easy. It's a must-download. **Developer response:** Thanks for the 5-star review, we are pleased to hear you are enjoying our service. Stay tuned for new awesome features in the next updates and don't forget to recommend us to your friends ;) ### 5/5 — Best App So Far... *2022-10-13* It is very helpful, but it sometimes frustrates users when apps abruptly shut down and I need to begin again watching other ads to test the speed of a particular DNS. Please fix this issue, I am a fan of this app but if similar issues keep happening, I'll need to remove it. How do I go about getting the pro version? When I click on the purchase button, nothing happens. and nothing happens. **Developer response:** Thanks for the 5-star review, we are pleased to hear you are enjoying our service. Stay tuned for new awesome features in the next updates and don't forget to recommend us to your friends ;) ### 5/5 — Five Star *2022-10-13* This app is amazing. I'm experiencing issues that hackers are tampering with my DNS settings and disrupting my wifi. After using this application, I've had no issues accessing the internet through my firewall. I was capable of using this app as well as my firewall however now I am unable to. I'm having a hacker issue and I'm not sure if this is due to your application since it occurred prior to your update. Keep up the great work! I love the way you make it easy. It's a must-download. **Developer response:** We appreciate your positive review, thank you for taking the time to share your opinion. Have a great time using our service and don't forget to recommend us to your friends ;) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*