# Keesler Federal Mobile Banking — user reviews > 108 indexed App Store user reviews of Keesler Federal Mobile Banking by Keesler Federal Credit Union, rated 4.80/5 from 25,982 ratings. - Source: https://appshunter.io/ios/app/keesler-federal-mobile-banking/id524678551/reviews - App overview in markdown: https://appshunter.io/ios/app/keesler-federal-mobile-banking/id524678551.md - Rating breakdown: 5★ 22,951 · 4★ 2,371 · 3★ 426 · 2★ 91 · 1★ 143 ## What do users think of Keesler Federal Mobile Banking? Overall sentiment: neutral **Pros** - 👍 Convenient and easy to use - 🚀 Allows 24/7 account access - 💳 Helpful for managing finances - 👥 Friendly and helpful customer service **Cons** - 🐛 Frequent app crashes and bugs - 🔒 Lack of robust security features - 📱 Outdated and unintuitive UI design - 🔍 Difficulty navigating app and finding features **Commonly reported bugs** - Login issues and account lockouts - Unreliable mobile deposit functionality - Frequent app crashes and freezes - Inconsistent app performance across devices **Most requested features** - Passcode/biometric login for better security - Improved mobile deposit process - Ability to pay all accounts (including credit cards) from the app - Accurate account balance preview before login ## Newest reviews (15 of 108) ### 3/5 — What Happened to the Account View? *2025-05-24, version 4017.0.0* Why did you remove the account view that allowed us to see our balances without logging in? Please bring it back. Thanks. ### 4/5 — Passcode for login *2025-03-17, version 4016.1.2* Thank you for bringing it back!!!!!!!!!!!! ### 4/5 — App not loading or working *2025-02-07, version 4013.1.0* Has anyone else had this problem recently or at any point cause I can’t get on my app to do anything it won’t open or load up so that I can see my accounts and or transfer any money !!! ### 3/5 — Meh *2024-10-12, version 4013.1.0* App constantly makes me log in two or three times, transferring verification codes consistently done work, and absolutely no ease whatsoever within the app to change information. ### 1/5 — Shady *2024-04-01, version 4012.2.0* I have been with KFCU for years with no major complaints. Until now, an incident happened with a hacker who stole $1.98 three times. My account was at a 0 (zero) balance when this occurred. So along with the hacker charges there were three service charges of $25. each. ($75.00). I was assured after the fraud investigation I would be refunded everything owed, including service charges. I was told this investigation could take up to 45. It has been longer than that and I have yet to be refunded monies owed to me. Then suddenly today I am locked out of my account. Shady shady people. ### 4/5 — Great app BUT *2024-03-31, version 4012.2.0* Fantastic App for banking but “Remember Me” feature does not work so you have to sign in to the app every time which is super inconvenient. ### 4/5 — Easy & simple to use *2024-01-18, version 4011.1.0* Great app, but needs dark mode 🗿 ### 1/5 — What the heck? *2024-01-03, version 4011.1.0* The app and online account use to be amazing. Now it’s terrible. Sometimes it freezes when trying to make a transfer. I can’t update the authentication text when making transfers in my account. When I log into online banking, it always asks me to remember the device and to send me a code. This is really annoying. I can’t see my account number. ### 1/5 — Never opens *2023-10-11, version 4009.1.1* I used to adore this app. Easy to navigate and use. WHEN IT ACTUALLY WORKS. It NEVER works now. It always system error please try again. I thought maybe it was because I had an old phone. Got a new one. Same problem. It works fine on my husband’s android. But it never opens on my iPhone. ### 2/5 — Great bank, lousy app! *2023-08-10, version 4008.1.0* Using mobile banking with KFCU is frustrating on the best of days and continues to get worse. I enjoy working with the people at my local branch, but both mobile and online access continues to get worse instead of better. At some point I’ll probably take my banking elsewhere since online and mobile are increasingly important. ### 3/5 — Developers, please take notes!! *2023-05-30, version 4007.2.1* I am currently switching over from US bank to the Keesler credit union and I must say…the US bank’s app is sooo much better. Please consider requiring a passcode/Face ID to get into the app. It’s crazy how I can just open the app and see the amount of money in my account. With US bank, you can’t access anything or even see how much money you have in you account until you enter your password/face ID. To me, that makes the app seem more secure. I also don’t like how whenever I use my card, I don’t get a notification. With US bank, anytime I make a purchase, I get a notification saying how much I spent and where. It helps me keep track of my purchases and although I’ve never had my account compromised, I’m sure those alerts would help in the case when an unknown/unapproved purchase is made. Finally, I don’t like making mobile deposits with this app. What is the point of writing “for mobile deposit only”?? It seems kind of pointless and there’s no room anywhere to really write it. Overall, to me, this app does the bare minimum and could be so much better if they did a little bit of research on what is expected from mobile banking apps. There are several banking apps out there! Have some better, more secure features! ### 1/5 — Used to love it *2023-04-30, version 4006.0.1* This app was great until the most recent update. Easy to use, and I got very used to having it. It updated about 2 months ago. Now it freezes, if I can get it to open at all. Sometimes it just gives an error screen. Very aggravating. ### 2/5 — Little more than a snapshot *2023-03-11, version 4006.0.1* This review is based on being outside the CONUS and especially focuses on the credit card. Other institutions (USAA) allow for greater flexibility in approving transactions through the app that KFCU does not. I have had multiple transactions canceled, flagged for fraud, or been unable to complete based solely on KFCU’s inability to accept a foreign (in my case, a UK) phone number to send an approval code. There is no option to receive through email or through the app. I understand KFCU’s constrained by either status of forces agreements or federal regulation, but, when truly needed, I have no confidence in the bank, the credit card, which makes the app nothing more than an account balance check. It’s too bad because it could be so much more helpful. ### 1/5 — No good *2023-02-26, version 4006.0.1* I hate when u can’t see what date your checks will be released they took it away. ### 3/5 — Loan payment *2022-11-29, version 4002.1.2* Idk what is going on but for the past three months I haven’t been able to make my payment online. Whenever I pull up the loan payment it won’t keep the keyboard up so I’m having to go in store to make my loan payment. The web browser doesn’t even give the option either. It would be 5 stars if y’all would fix this. ## Most critical reviews (10 lowest-rated) ### 1/5 — Lots $875 dollars in the bank *2026-09-07, version 4022.1.1* Lots my money $875 dollars n they would not ever help me! The bank in Orange Grove ### 1/5 — Horrible app *2026-05-12, version 4020.1.1* Cannot access credit card benefits, and cannot set up auto pay ### 1/5 — Laggy *2026-01-12, version 4019.0.3* The worst app ever ### 1/5 — Absolutely Horrible *2025-10-17, version 4018.1.1* Please save yourself time, headache, and money by never opening an account with this god awful credit union. This app is glitchy, outdated, and at some points completely inoperable. Not to mention that KFCU doesn’t follow their own rules and guidelines for appropriate payout times and overdraft fees. ### 1/5 — no zelle *2025-07-27, version 4017.2.0* They offer zelle up and down on the website yet you cannot access zelle at all through the mobile app😄 you actually can’t make any transfers through the app. Only through 3rd parties such as apple pay, which i had to manually type my card in… app needs a major update with tools that work ### 1/5 — App locks up *2025-05-22, version 4017.0.0* New iPad, I sign in pay a bill then try to access dashboard. “Error-Try again” at that point the only way to use the app again is to sign out and reboot the iPad. ### 1/5 — Horrible *2025-05-16, version 4017.0.0* Maybe it’s KFCU and not the app itself but it takes several days for debits to be withdrawn. They obviously hold withdrawals to create OD. They should have a discussion with Bancorp’s to see how that worked out for them. ### 1/5 — Log in *2025-03-31, version 4016.1.2* Stop F-ing making me have to get a code each time I log in on the computer. Even though I always check the remember me box I still have to get a test code every freaking single time. ### 1/5 — Fix this app *2025-02-04, version 4013.1.0* This app so incredibly bad it’s laughable. Want to stay signed in? Tough the button doesn’t do anything. Want to transfer money around your accounts? Better be ready for it to take some serious time ### 1/5 — Terrible App *2024-10-07, version 4013.1.0* This app constantly lags and kicks you out. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Customer Service *2025-05-22, version 4017.0.0* Clara went above and beyond to help me resolve my problem. I am truly grateful for her service. ### 5/5 — Satisfied customer *2025-01-27, version 4013.1.0* I’ve been banking at Keesler federal for a while now Danielle B. Hughes helped me set up all my accounts she is amazing at making sure customers have everything they need and understand all they need to know about Keesler best experience I’ve ever had at a bank I recommend her to everyone ### 5/5 — E banking easy *2025-01-16, version 4013.1.0* Using the Keesler app I can almost anything I can do in a branch. All my normal banking needs are quickly completed through the app. ### 5/5 — NOT WORKING *2024-01-03, version 4011.1.0* I can’t even log in. What is going on???? ### 5/5 — Apple Watch support *2023-08-28, version 4009.1.1* I wish y’all would bring back Apple Watch support. Sometimes I leave my phone behind and it would be nice to heck balances and do small banking actions ### 5/5 — App *2022-06-15, version 3023.4.0* App doesn’t work. Very frustrating. ### 5/5 — Latest update crashing *2022-03-07, version 3022.1.3* Not able to use the app. Keeps crashing. ### 5/5 — Keesler *2022-02-24, version 3021.3.2* I love this bank and anything that I have needed someone has immediately been able to help me ### 5/5 — Anywhere, Anytime and It’s EASY! *2022-02-23, version 3021.3.2* Wow! This is the best way to bank when your on the run or just sitting checking on your $$$! Thanks for making it so handy and EASY! ### 5/5 — Makes my life easy *2022-02-02, version 3021.3.2* 24/7 I can check my balance, pay bills on the days I choose, transfer money, ask questions, and complete these with ease! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*