# Kelle — user reviews > 50 indexed App Store user reviews of Kelle by Keller Williams Realty, Inc. Mobile, rated 4.08/5 from 377 ratings. - Source: https://appshunter.io/ios/app/kelle/id1257127586/reviews - App overview in markdown: https://appshunter.io/ios/app/kelle/id1257127586.md - Rating breakdown: 5★ 257 · 4★ 26 · 3★ 21 · 2★ 14 · 1★ 59 ## What do users think of Kelle? Overall sentiment: negative **Pros** - 🚀 Real-time access to neighborhood statistics and market data - 🎯 Helps agents organize and create business leverage - 🗣️ Voice command functionality for hands-free operation - 📱 Convenient mobile access to database and contacts - 🔄 Continuous improvements and frequent updates - 🤝 Integration with Command platform - 📊 Market insights and landing page generation **Cons** - 🐛 Persistent login and authentication failures - 🐛 Frequent crashes and freezing - ⚠️ Inconsistent functionality across devices - ⚠️ Poor push notification system - ⚠️ Inaccurate or missing data - ⚠️ Lack of customer support responsiveness - ⚠️ App abandoned by developers (diverted to Command) - ⚠️ Incomplete and immature features - ⚠️ iPhone X compatibility issues - ⚠️ Blank page loading errors **Commonly reported bugs** - Network not available error on login - Cannot reach server errors - App crashes when logging interactions - Blank page on app open with no navigation - Cannot logout or switch pages - Voice recognition not functioning - Text input field disappears while typing - App freezes when searching agent names - Notifications not accessible - iPhone X black screen crash - Profile and data access failures **Most requested features** - iPad version of the app - Password reset functionality - Search filtering and sorting for agent networks - Campaign information in lead details - Manual or command index for guidance - Improved search results with individual view options - Referral partner keyword search capability ## Newest reviews (11 of 50) ### 2/5 — It will be good WHEN & IF it works *2021-09-22, version 1.21.51.1* I have been tinkering off and on with this app for over 2 years. It has never really been consistent. In the last 6 months I can’t even access my profile or my data. I’ve tried deleting and then re-downloading and still no good. Love KW but this app is trash currently. ### 4/5 — More lead info.... *2020-08-19, version 1.21.51.1* So far the app is pretty good but one thing I found frustrating is when a new lead comes in, it has the leads name and contact information and that’s it. Shouldn’t it also contain what campaign they are inquiring about? ### 4/5 — Love the app *2020-06-15, version 1.21.51.1* I love how the app helps agents get organized and create leverage. However it has been crashing after I log my interactions or when I go to look at past interactions. ### 3/5 — What the ish *2020-02-17, version 1.21.51.1* I can’t flipping log in. Where is the ability to reset a password I had my iPhone set to log in with my face scan and for some reason it stopped and I have no idea what the original password is. But I can’t find where that is. ### 3/5 — Needs to Mature *2019-08-10, version 1.21.29.3* this will be an amazing tool, very useful, and all in one package! However, many of the functions remain in their infancy stage if launched at all. ### 4/5 — Kelle is growing up! *2019-03-14, version 1.20.9.1* The latest market snaps create easy to share landing pages. My clients are impressed. ### 2/5 — Far from ready *2019-03-12, version 1.20.9.1* So far the app is more frustrating than helpful. Lots of Error messages and crashes. Minor bugs are expected but this level of non-function is really unproductive and unprofessional. I look forward to trying the app and they have it working more proficiently. ### 3/5 — Grow network issues *2019-02-25, version 1.20.8.1* The app froze on me looking for a specific agent name. Also, why can’t I sort the 470 agents that returned in my search so that I could better find the one I’m looking for? ### 3/5 — iPad version needed *2019-02-05, version 1.19.11.2* Please create an iPad version of the app as I would love to use on my iPad while with clients ### 1/5 — Shouldn’t have been released yet *2019-01-15, version 1.19.8.1* I understand KW wants to give hope and stir excitement about future tech for their agents, but this app isn’t ready for release. To me it’s just frustrating. No other major company would dare release an app that doesn’t work. It just presents a negative experience, and makes me never want to open the app. I can’t imagine releasing any amount of tech that doesn’t work properly. That’s a guaranteed way for that tech to fail to catch fire. ### 2/5 — Hopefully it gets better soon *2018-11-14, version 1.18.1* The items that are designed to work, work, but right now its a front end to a bunch of things that not a lot of us have access to. ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone - Not Working Since Release *2022-05-10, version 1.21.51.1* Downloaded the app at the suggestion of our Market Center. Each time I attempt to sign in, I receive a “Network not available...” error message. All other apps that require internet access are working fine, so the problem has to be with the app. Update: deleted the app and reinstalled, still the same issue. Update #2: the error “cannot reach the server” is consistent across any new iPhone I’ve received. ### 1/5 — Doesn’t work *2021-10-22, version 1.21.51.1* This app is awful. It doesn’t work at all. There’s no point in even downloading it. It just sits there. Anytime I click on anything it just says unavailable or error. ### 1/5 — This app makes me sad *2021-08-07, version 1.21.51.1* I love KW. I look forward to giving this app a 5 star rating one day, but for now it’s still pretty much useless. ### 1/5 — Would be nice if the notifications actually worked. *2021-06-09, version 1.21.51.1* No push notifications or badge app icons when there are new notifications (leads, client messages, etc). Have to manually open to see any new activity. Then you can’t even see that activity in the app - it only provides a link to then login to Command and see their timeline. Pretty useless app, in my opinion. ### 1/5 — 0 Stars *2021-06-04, version 1.21.51.1* If I could give this app 0 stars I would. Absolutely worst application build ever. Doesn’t work 90% of the time and half of the commands I give it are completely non-functional. ### 1/5 — Needs work! *2021-04-22, version 1.21.51.1* Please update app, it almost never works, it has potential to be a great resource but it seems as though developers stopped keeping it updated. It lags and crashes constantly. Update: I went to support and saw this posted 10 months ago. Keller Williams has diverted technology resources away from the Kelle App to focus on improving Command, including a tool that will replace this App. While you can still use the Kelle App, this means Kelle App issues will no longer be supported. ### 1/5 — Completely unusable *2021-02-22, version 1.21.51.1* App hasn’t been updated by developers in over a year and is no longer recognizing my credentials. It’s astounding how much money and effort KW wasted on this white elephant. ### 1/5 — Can’t use app *2019-04-13, version 1.21.5.1* My app used to work. And recently, when I open it, it opens to a blank page, can’t logout, can’t switch pages, nothing. I’ve deleted and reloaded the app. Same thing keeps happening. ### 1/5 — Will not load *2019-03-09, version 1.20.9.1* I’ve contacted support several times to report the issue. All I get are emails about command and what they have done with that. Never received a response about the issue with Kelle not loading on my cell phone or iPad. It’s now been two weeks, still no resolution. I have no confidence in support now. Very unfortunate. ### 1/5 — Not ready for prime time *2019-02-07, version 1.19.11.2* Was so excited about this app but it is clearly not ready for prime time. Many of the features either do not work or provide inaccurate information. Voice recognition does not seem to work on my iPhone. Snap data is incorrect for subdivisions, does not pull my database or contacts or listings. ## Most praised reviews (10 highest-rated) ### 5/5 — Steve Jobs of real estate *2019-08-26, version 1.21.29.3* Gary Keller is single handedly changing the real estate market. ### 5/5 — Getting Better Every Day! *2019-06-04, version 1.21.11.1* Keep up the great work!! ### 5/5 — Real Estate Revolution *2019-03-15, version 1.20.9.1* Kelle has improved tremendously in recent months. I’m excited to use this powerful tool in my business! ### 5/5 — AI + Big Data *2019-02-25, version 1.20.8.1* Kelle allows me to take my business into the field so I can access, collaborate, and interact with my fan club (database) one on one. It allows me to start building the “moat” around my customers. ### 5/5 — Just keeps getting better *2019-02-24, version 1.20.8.1* I’ve had the app since the beginning stages and I’m impressed with each and every new functionality that happens. For the agents that are complaining, of course there are going to hiccups during the early stages. Be grateful you’re with company that has you in mind unlike other brokerages. They told you or should have told you that Kelle is a 2 year old and is a work in progress. Be patient because when it’s at 100% awesome, you’re not going to think about the hiccups you had during the early stages. 👌🏾 ### 5/5 — Wow! *2019-02-24, version 1.20.8.1* Amazing app that can be the remote control of your business. I can check my referrals, profit share for the month and the year, and even add contacts to my database - all using just my voice. Love this! ### 5/5 — Revolutionary Tech! *2019-02-16, version 1.20.4.1* Great technology! The people that rated it low, are obviously not very tech friendly people because they would have known it was in beta mode and made available so they can get feedback. The tech is evolving everyday and is just a few days away from being fully launched. Keep up the great work KW!! ### 5/5 — Getting better and better *2018-11-05, version 1.18.1* I had some issues and reinstalled and it improved night and day. Every day seems to get better and better. Keep up the good work guys! ### 5/5 — Genius *2018-11-02, version 1.18.1* What an amazing piece of technology this IS and WILL become! If we are able to get past what Kelle is NOT capable of doing (yet) and focus on what she CAN do, while interacting in ways we HOPE she will be able to, we will - one day - reap the benefits of our trust in the system and those creating it. With the recent advancements in AI, it only makes sense that realtors have a app specific to the real estate industry and more importantly, specific to THEIR real estate business. Those who are willing to think beyond the NOW and be part of the “dreaming up what she might do”, will be dancing the night away with Kelle, a year from now! ...And our clients will be rewarded for their patience and participation. ### 5/5 — A beautiful vision of the future of real estate *2018-08-28, version 1.16.0.1* I love that Kelle gets better week by week. Already there are things at my fingertips that make my job easier. For those that have written frustrated reviews, enjoy learning the foundations of Kelle today so that the complexities of tomorrow come without hesitation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*