# Kenmore Smart Airconditioner — user reviews > 50 indexed App Store user reviews of Kenmore Smart Airconditioner by Sears Brands Management Corporation, rated 1.92/5 from 13 ratings. - Source: https://appshunter.io/ios/app/kenmore-smart-airconditioner/id1227477496/reviews - App overview in markdown: https://appshunter.io/ios/app/kenmore-smart-airconditioner/id1227477496.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 10 ## Is Kenmore Smart Airconditioner safe? Not enough ratings yet to assess Kenmore Smart Airconditioner. ## Is Kenmore Smart Airconditioner legit? Kenmore Smart Airconditioner is no longer available in the App Store. The AppsHunter Legitimacy Score for Kenmore Smart Airconditioner is 35 out of 100 points across 7 verification signals from App Store and developer data. ## What do users think of Kenmore Smart Airconditioner? Reviews of Kenmore Smart Airconditioner are mostly negative: the Utilities app is rated 1.9/5 from 13 App Store ratings. What users like most: works well for some, easy setup for some. Top complaints: app crashes frequently, cannot connect to AC. Summarized from real user reviews. **Pros** - 👍 Works well for some - 👍 Easy setup for some - 👍 Handy remote control **Cons** - 🐛 App crashes frequently - 🐛 Cannot connect to AC - 🐛 Login issues - 🐛 App stops working - 🐛 Useless features - 🐛 Poor performance - 🐛 Outdated app - 🐛 No support - 🐛 False advertising **Commonly reported bugs** - App crashes on startup - Cannot add AC unit - Cannot control AC unit - Cannot set timers - App loops between Kenmore and Kenmore Smart - Incompatible with older iOS versions - App stops working after initial use - Login fails - Email verification not received - Password not accepted - App controls nothing - Cannot create account - Cannot log in - App shows connected but doesn't control AC - Filter warning persists - Cannot add back deleted AC unit - App does not recognize unit - App signs itself out - Cannot reconnect to Alexa - One unit disconnected, cannot reconnect - Scheduler not working - Cannot change or add scheduled times - App freezes - App times out during Wi-Fi connection - App works locally but not remotely - Filter reset light not on but app shows warning - App not working with Wi-Fi **Most requested features** - Allow Touch ID/Face ID login - Fix app loops between Kenmore and Kenmore Smart - Make app compatible with older iOS versions - Provide clear instructions for setup - Improve customer support responsiveness - Update app for security - Allow Wi-Fi password reset ## Newest reviews (17 of 50) ### 1/5 — Bad *2018-08-28, version 1.0* I bought the AC for the wifi functionality. It worked for a little while, now no longer works. They don’t care that it doesn’t work. ### 1/5 — Tired of Wasting My Time with this App *2018-08-18, version 1.0* This App is terrible, I’ve tried getting it setup on multiple devices. I get to the point where it is supposed to send an email verification and nothing happens. ### 1/5 — Fix this app *2018-08-13, version 1.0* Almost a week and don’t work at all. Mmmm. I installed and uninstalled around 10 time from apple store and. Create a account from this app and never verify my email at all. Please Kenmore fix this issue Bay my air conditioner smart , in sears store But the smart app don’t allow me too control my unit, my question is whoo support this issue Kenmore or apple store ### 1/5 — If it’d only work *2018-08-09, version 1.0* Great app, if it would only work. Paid extra money for the “smart” feature this ac offers and it so happens that the app worked for a grand total of… one week. Deleted the app, reinstalled, signed out of the account, deleted and added the device (ac) several times… nothing worked. ### 1/5 — I just want to make an account. *2018-08-06, version 1.0* I’ve been trying for to make an account. It won’t accept any password. Blaaaaaaaaaaaaaaah ### 1/5 — MIA just like Sears retail stores. *2018-08-02, version 1.0* I give up. This app is pure trash. I can on install my a/c and sign in. The app controls nothing. It used to work like it was designed, but no more. I’m replacing this kenmore elite a/c and not looking back. I’ve never seen a business try so hard to fail. Sears, you are doing a perfect job at failing just like this app. ### 1/5 — App doesn’t work *2018-07-31, version 1.0* Just got a new24,000btu ac. I tried to create an account. I keep getting a message saying it didn’t work quite right. Please try again. What else am I suppose to try? ### 1/5 — App doesn’t work at all *2018-07-26, version 1.0* I spent extra money on this unit for the smart app and being able to control it remotely. This might be the worst app I’ve ever downloaded. Doesn’t work at all. I’m not sure how this company gets away with this false advertising. ### 1/5 — Poor performance *2018-07-26, version 1.0* constantly freezing or not working. purchased A/C may 2018 im using an iphone 8. I would say the app works 1/2 the time. no rhyme or reason when or why it will go down ### 1/5 — Garbage *2018-07-12, version 1.0* Please pull this useless app from the store. The developer no longer updates it for security. ### 1/5 — Not so smart app *2018-07-10, version 1.0* Had to change my WiFi password and after months of trying to get tech support help still nothing, once you link it there seems to be no way to reset or change it! ### 1/5 — Doesn’t Work *2018-07-03, version 1.0* Worked for a few minutes, now i can’t do absolutely anything with the app already signed in and out deleted and reinstalled the app and still nothing. ### 1/5 — App no longer works *2018-07-03, version 1.0* Last year,2017, this app used to sign itself out. This year it no longer works. Tried deleting reinstalling the app. After scanning the device it doesn’t connect. ### 1/5 — Doesn’t work at all *2018-06-20, version 1.0* Cannot create account cannot log in to account useless in other words ### 1/5 — App stopped working *2018-06-07, version 1.0* After just a couple weeks App didn’t work. Still says connected but can’t control the AC. Thanks Sears!!! ### 1/5 — It doesn’t function *2018-06-06, version 1.0* It doesn’t work to send the email to initiate the start up. I thought this WiFi would help my life but this is a huge disappointment ### 1/5 — App is worthless *2018-06-04, version 1.0* Was excited to see the air conditioner had an app to operate it if you wanted. Will not work on my iPad and my phone I can only turn it on and off, there is nothing else there. VERY disappointed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Stupid loop *2020-05-23, version 1.3* Ised to be able to run my ac bought last year with the Kenmore Smart app. Now that app doesn't give u the option to pair a/c's. Google search tells me I have to download the kenmore app. However when prompted to do so, it loops me back to the Kenmore smart app! So smart feature of my 1 year old a/c now useless! ### 1/5 — Bring back the old ac app *2019-07-02, version 1.3* This app is horrible it crashes everyone I try to use it. I can’t even add my ac. It just crashes. I can’t control my ac anymore or set timers. The old app was great. ### 1/5 — Won’t let me connect *2019-06-27, version 1.3* Can’t connect... I’ve tried a million times... ### 1/5 — Extremely disappointing *2019-05-30, version 1.3* This App is useless. You can’t log in, it won’t connect to my air Conditioner like the old App. You can’t use it at all. PLEASE FIX THIS ! I feel like I’m being totally ignored. ### 1/5 — WHAT KENMORE APP?!? *2019-03-31, version 1.3* You guys need to get it together! When you say the Kenmore app do you mean the Kenmore Smart App? Because if you do maybe you should state that? But if I wron and there is an app that is named “Kenmore“ you may want to get it on the App Store!!! ### 1/5 — Cannot get new app *2019-02-28, version 1.2* My app stopped working on my iPhone . I looked it up in the App Store and it says I now have to download the Kenmore app. Search for that and all I can find is another Kenmore smart app. It will not let me download it because it says I have to have iOS 11 Which I can't get my phone has not been able to update to a newer iOS it's stuck on 9.3.2 This is very aggravating since I purchased this brand ac so I could control it before I get off of work. Need help ### 1/5 — Fix it please! *2018-10-22, version 1.0* The app only works one day, and doesn’t work anymore. Please fixed it. ### 1/5 — App doesn’t work at all to schedule or turn on unit *2018-10-14, version 1.0* App worked some for the first couple of months. About once per week the scheduled time to start didn’t work. It now not only won’t run the schedule it won’t even turn the unit on. Don’t buy this product if you want to use the app. I rated one star only because the unit cools well but even then it sounds like a jet. ### 1/5 — Ok... *2018-10-02, version 1.0* The app does an adequate job of allowing you to control your A/C, but it makes you log in after a couple of days. This is a huge drawback when you are quickly trying to turn on an appliance. At least make it so that you can use Touch ID or Face ID to unlock it. Please fix this ### 1/5 — Awful *2018-09-27, version 1.0* Not a good app it does not do ANYTHING cannot get the app to allow me to see settings. Going to delete from phone ## Most praised reviews (6 highest-rated) ### 5/5 — Works *2018-07-15, version 1.0* Works good for me so far ### 5/5 — Works Great *2018-07-14, version 1.0* I really like this App to control my AC. Installed easily by just taking a picture of the barcode and put in the wireless network password. Sure is handy! I will say I have not used the schedule feature, but it’s not needed because the app makes it so easy to manage the cooler anyway. ### 5/5 — Kenmore window unit *2018-06-28, version 1.0* The a/c works great and l have had zero trouble with the app; it works perfectly. ### 5/5 — So far, so good... *2017-06-11, version 1.0* Just bought an 8,000 btu Kenmore Elite smart air conditioner yesterday. Installed it and downloaded this app today. So far the app seems to work great. Set up was very easy. It connects to the air conditioner pretty quick. If I run into any issues I'll update my review accordingly. ### 4/5 — Easy to use *2018-05-25, version 1.0* Installed the app and it’s easy to use. Works great for now lol ### 4/5 — Simple setup, works well *2017-09-20, version 1.0* I didn't give the app 5 stars only because occasionally it seems to sign itself out and requires me to log in again. Also, after connecting fine with my Alexa device initially, I haven't been able to reconnect to control it with Alexa That said, the iPhone app is working fine and the functionality is awesome. This is the only air conditioner that I've found that enables wifi connectivity and control from inside or outside your home. The only other wifi control is for central air units using Nest, Ecobee or other similar thermostats. Finding wifi control in wall or window units is impossible. I just searched exhaustively. The only alternative was buying klugey third party devices that connect to your wifi and then emulate IR controls for your unit. This is far better, cheaper and more reliable. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-10-29.*